They did not do the job that they were hired to do. My fireplace had rainwater in it a month after they were hired to fix it. Don't use this company. They never did rectify the problem. I had to pay another company to fix read more

I had an appointment. Very pricy . All I wanted was to have chimneys cleaned!! I ended up canceling , before I spent $400+ for an inspection. If it didn't pass inspection, they wouldn't clean. I have NEVER run into this with chimney sweeps in the past. I, of course, was living in TN. How do I know they were taking photos of my chimney and not someone else's?? I was told, by a friend, that the " CHIMNEY SWEEP BUSINESSES" are a HUGE scam. I will see if I can find someone outside of this area, or go ahead and use my fireplace!! I am tired of being price gouged!! read more

BEWARE!!! I hired them to CLEAN my chimney and inspect it. Although the technician was very polite, he refused to clean it "because it failed the inspection". The main reason I hired them was to clean it! I would think it would be better to clean BEFORE doing any repairs. They promptly sent me overpriced "estimates" for repairs. I had to request the "inspection report" which was promptly sent. There are less expensive options to remedy their findings which were not discussed! I feel like I just paid for "a bid for a job" that I didn't request. The chimney is still dirty! :( read more

Matt Nunnally in Charlotte/ Monroe came out to do an inspection and supppsed sweep. Matt was informative but you could tell he was looking for any excuse to not pass our chimney to have to clean it. He tried to overly sell us a new chimney cap for 800 because he didn't think he could get our current one off without breaking it to even do inspection. After reading all reviews on this company it seems that's how they may their money off their clients. The second reason he did not pass our chimney was due to creosote buildup which is why we called a chimney sweeper to begin with. When I messaged him afterwards to understand more about why this was something they wouldn't handle he failed to even respond to me along with the GM Patrick Llord copied on email. I assume it's only because they didn't get to sell me a 800 dollar unneeded chimney cap. Do not recommend. read more

We had Emberstone Chimney Solutions come in to give us a 2nd opinion on a botched roofing job that was done around the chimney flashing which caused an indoor leak. Long story short, I needed somebody to redo the chimney chase and the roofing/flashing around it. Emberstone showed up and gave me what I thought was an honest assessment of the problem and how to remediate it. Their quote was similar to other quotes I had gotten but they were a bit more detailed on how they were planning on doing the work. But the more important part was that I had gotten a quote from Owen's chimney, which is supposed to be one of the most 'well known' teams in Charlotte, but strangely they were reluctant to do the roofing and literally told me "we can do the flashing but we are not a roofing company so we recommend you go with somebody else for that". Of course, I did not want to divide the work between a roofing and chimney company because if something went bad down the road it would be for sure a finger pointing situation. Emberstone Chimney said "we do it all, we own it and we do it right". So I signed up with them. They came in on a very nice looking rig and over a period of a few days did the first part of the work which included removing all the brick on the chimney chase and starting on laying down the new water proofing elements and new brick structure. I will say that we had a bit of a hiccup as initially I was not happy with the look of the brick that was laid closer to the roof line. I offered this feedback to them and they immediately came back with a plan to remediate and explain to me how it was going to end up being done. How companies react to a customer concerns matters a lot and I was happy with their response and eventually they came and finished the job with a new chimney look and cover which looked much better than what was originally in place. I will also share that the working crew was really nice and fun to work with. They were really professional and explained everything they were doing in full transparency. Communication was frequent and complete over emails, voice, and text messages. Will recommend this crew and would use them again for future chimney repairs. read more

Emberstone Chimney Solutions - Chimney Sweeps Near Me

They were So courteous, had to come back several times they always called ahead and showed up on time There was potential to make a huge mess but they were very clean and neat and protective of my home and they left it way better than they found it! I highly recommend Patrick and his team!!! read more

Great team of people. Matt was amazing on the inspection and repairs recommended. Dustin came and added additional information and rocked the installation. Simply amazing!!!! read more

I contracted this company for a fireplace chimney cleaning because of their google ratings. What a mistake! From the moment the 'inspection" started I knew something was off. The technician was measuring the fireplace, hearth, etc. After he finished his inspection he told me that company policy would prevent him from cleaning the chimney because the fireplace was not up to code. One thing he pointed out was the hearth stone was 16inches instead of 20 inches. Another was what he called 'cracks' in the refectory plate. They were not cracks just small chips which according to the fireplace manual did not qualify for replacement yet. Furthermore I told him that I had a county building permit from he county inspector that signed off on the fireplace being to code when we built the porch. Nevertheless, he refused to clean the chimney and then would not leave until i provided payment. BEWARE! OF THIS COMPANY. My next step is to file a case with the BBB and any other agency to ensure this company does not SCAM anyone else! If I could rate them in the negative numbers I would have! read more