These folks are great. I've had a number of separate work projects with them, ranging from…read morereplacing my oil-based boiler with a gas-burning boiler, to servicing our hydronic radiators in a few different ways (replacements, fixes, removal). Planning on having them back later in the year to put back some radiators that are being removed in favor of a remodel. In my experience they've been very honest about how our system can best be served (including recommending solutions that are appreciably not the most expensive, based on our own priorities, which I appreciate), and have been flexible when work had to stop mid-way through a project due to unforeseen circumstances. When we found out that our exhaust wasn't exhausting, they were able to get a chimney person out the same day to get an assessment. I can't express how much I appreciate someone who knows when they've hit their technical limit and is willing to say "Let's bring someone else in". Can't express enough how grateful I am to have them around to help out. It's important to me that I have good people that do good work on a house I love dearly, and it's comforting to know my plumbing needs are able to be taken care of by people I trust. Keep up the good work y'all.

I used NW mechanical previously for some fix work and they were great…read more Recently I had some broken pipes , and asked them to give me a quote. Their trip charge is 200, because they were great before and I was ok with that. But this time, not only it took them 2 visits (including a missed one) and a long time to give me a quote, but they gave me a ridiculous estimate that made me think they don't want this job. This is ridiculous so I have to go to others. All my 3 other quotes ( from other well reviewed companies) were like 600-1000 to replace the broken runs, but they quoted me something like 5000. So 2 star for previous good work, but they disappoint me this time.

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

Great service from 1st response. They did our entire AC…read moresetup and install as well as installing an ecobee and they were courteous, nice, informative, and helpful. The process was smooth, the payments were smooth, and I never felt swindled or like I didn't know what was going on. I highly recommend this business. It definitely started out rocky on the first day - I thought they wouldn't show when they were running extremely late and equipment kept arriving before they did, but in the end it was great! I believe we worked with Trevor and Isaiah and one gentleman whose name I forget, but they were all great!

Don't work with this company…read more After purchasing their annual maintenance plans for both our heater and air conditioner, they no-showed on three separate appointments. Why did I agree to the third appointment? Because the owner promised us a full refund PLUS $1000 if they didn't show for the last appointment. Despite them not showing for the last appointment, and sending me an email stating they would be sending me a check, it never showed up. I've tried calling, texting, and emailing them to resolve the issue, but they're definitely ignoring the problem. This was months ago, and to date, I've not received the service we paid for, received a refund, or even received a reply about the issue. We're now out hundreds of dollars, and I missed three full days of work for nothing.

We had McFarland Heating install a new heat pump system for us and the experience was fantastic…read moredespite having had a number of supply chain/logistical issues (that were not their fault). This is a local family business, and the McFarland boys (John, Zach, Drew and Scott) replaced our ENTIRE system from the air handler and condenser to the electrical and refrigerant ducting. They were warm, genial, well mannered, and efficient.... but most importantly, extremely competent. They were also the only contractor I've ever had that didn't leave some amount of trash behind whether it be sections of electrical wires, hosing, or plastic wraps. It's as if they've never been here. Amazing. We chose them despite gotten a slightly lower quote from another installer who came highly recommended by our neighbor because McFarland Heating was willing to work with us on an very niche system replacement (my partner was particular about what he wants), while that didn't end up working out, the time we spent with them problem solving gave us a ton of confidence that they are dedicated to their work and we can trust them to do the job well. We are a household of engineers, and as far as we can tell, everything is installed to (or above) spec. I highly recommend McFarland Heating without reservation!

They diagnosed the humming sound as coming from outside the furnace, but was happy to help track…read moredown where it was in the electrical. And it was an easy fix. They also inspected the furnace. Definitely would hire them again. 10 out 10.

Brent & Braden are a father-son team (respectively) who run the kind of courteous, small family…read morebusiness that's so hard to find in our age of big businesses who don't need to care. When I had trouble with my heat pump, Brent was the only one out there who took the time to really listen to me, gave me excellent advice, then his son Braden came out to complete the job. Like father like son---great customer service, transparent (no hidden costs or upselling) great expertise, , great value, great guys to deal with and be around. Six stars with five being the best. And now they have family friend, Enzo, joining them. I wholeheartedly recommend them.

update to review from October 28, 2024 After I posted my…read morereview, Brent got in touch with me. I was able to call him from my partner's phone. It turns out he had accidentally blocked my number and wasn't getting my messages and texts. Once we cleared that up, he was very responsive and helpful. He spent a great deal of time fixing the the issue. Unfortunately, there is also a leak in the system but they have assured me they will fix it. I appreciate their commitment to making things right.

I don't like to negate the hard work that business people do. However, this negative review is…read moreabsolutely necessary. Last summer (2024), my general contractor hired After Hours (Brandon) to install a brand new heating system. My house had suffered a fire and the old system was being replaced. The new system included a furnace, heat pump, and all new duct work. They were also hired to install fans for the two bathrooms and for the kitchen vent. They did a poor job. It does not appear that they are aware of, or read up on, the municipal code prior to starting the project. There were code violations and poor workmanship: 1) Installed R4 flex ducting instead of R8. R8 is code. The code inspector noted this. 2) Adjoined two sections of flex duct with metal. Inspector called it out that flex duct should not be spliced. After Hours fixed this. 3) Did not insulate the heat register boots underneath the house. Instead, they only ran the ductwork up to the connection of the boot. They abandoned the job before this was found by the inspector. 4) Some of the duct runs were on the ground in the crawl space. 5) Did not level the heat pump and did not secure the heat pump pad to the ground. Inspector called it out that it needs to be secured. After Hours was already off the job and did not fix this. To their credit, they did move the location of the heat pump and related connections to a different location upon request. 6) Gave me a dented heat pump which they would not exchange. 7) The roof boot that they installed for the kitchen vent leaked rain. They did come out and tarp it the night that I informed them of it. We've had other companies come out to fix these mistakes. Other than this, I have a working heating system, bathroom fans, and kitchen vent.

Moved into a new house recently during the summer and finally decided it was time to install AC. I…read moredidn't know what I needed and Tim walked me through which system would best fit my needs and house size. The work was scheduled and completely very quickly. Tim was very professional, there has been no issues so far, and the price was the lowest out of the other three quotes I got from different companies. He also mentioned they do furnace maintenance and laundry vent cleaning which I'll definitely use in the future when I need it.

A few days ago, I called Fischer with a question about my furnace thermostat. I wasn't sure if it…read morewas actually malfunctioning, but since the device is many years old, I wanted to make sure that what I observed was a genuine problem before scheduling an actual service call. Companies with less of a service ethic wouldn't have taken the time to have a product manager call me back to discuss the problem before insisting on scheduling a service call, but Matthew at Fischer called me back and addressed my concerns!! We are recent converts to Fischer, and truly appreciate the way this company treats their customers. No upselling or unnecessary charges, and they're just nice people!!! 10/10 would recommend!!

I had the pleasure of working with Seth, Mike and Jeremy to get a 3 zone Mitubishi minisplit…read moreinstalled in an apartment downtown. Out of the 3 bids that I received: - One company refused to install a 3 zone due to the complexity of the job. - Another quoted me double what Fischer did for a 3 zone, and recommended that I install a two zone instead, greatly reducing the work needing to be done. - Seth was able to design a good solution and give me a fair price. My install required cutting through a significant amount of drywall, which is something generally not handled by HVAC installers. I was worried about the question of how much it would cost to repair the damage. The drywallers I reached out to would only give me quotes after the work was finished. Seth once again beat expectations by reaching out to Fischer Restoration and managed to get me a quote in advance of the HVAC install being done. Finally it came to the install. Cutting sheetrock (especially ceilings) is messy business, but Fischer Restoration sealed everything off and left the place spotless when they were finally finished. Jeremy and Mike installed the Mitsubishi minisplit over the course of 4 days. Just like the drywallers, Jeremy and Mike left the place spotless at the end of each day. Naturally we ran into a few issues once the walls were cut open, but both were quick to solve problems and suggest alternate solutions. It was clear that these two take great pride in their work. I'm incredibly happy with the entire experience with dealing with Fischer, and I'd insist that you get them your business!

Recently had Nathen come out to my new home to provide a quote for knob-and-tube removal and a…read moregeneral electrical safety inspection. He was friendly, professional, and clearly knowledgeable. He took the time to walk me through what he found in the attic, explain the scope of work, and answer all my questions without any pressure. The quote was thorough and easy to understand. As a new homeowner dealing with a 1946 house, having someone patient enough to explain the technical details made a huge difference. I'd definitely consider this company for future electrical projects. Highly recommend.

Jordan came out to evaluate my home for an EV outlet install. He identified several deficiencies,…read moresome of which were even critical to my home's safety, even without an install. He happened to have an opening the very next day, so he performed a panel swap and an EV outlet install. He was knowledgeable, thorough, explained everything in precise detail, and even gave me some helpful pointers to help keep my home safe.