I called for a price quote on a wheel hub assembly for an Express. D Ward was taking the order and…read morethe first quote was a bit high and she found a friendlier part cost. So I ordered that and I was assured it would arrive the next day. It did I was called promptly and I was lucky ught the bus since my vehicle was rendered inoperative. S Shaw rang it up and I asked for a bag due to the incredible weight of the part. He did find a bag with handle which I thankful for. I then realized I had forgotten three items and D Ward rang those up and I was on my way with all the parts that I needed. Thank you Baxter Auto parts/carquest you helped me out in a tough situation.

I first came to this auto parts store the day after Christmas, it's a tough day for anyone to have…read moreto work and would have been understandable if they had been less than happy to be there, but that was not the case. I needed a special bit to remove my license plates screws (once you've had your plates stolen you opt for these kinds of things). I wasn't sure what bit I needed, but the guys at the store on this day were happy to let me try out everything they had. I went thru about a dozen different bits looking for the one I needed, and the staff was of good humour and helpful the whole time. I ended up not finding what I needed here, but I have to give them five stars for being so helpful on a day when most employees are giving you the stink eye for making them be at work. The service alone will make me return. END NOTE: Shortly after I left the store, I realized (d'oh) that I had used Allen key screws on the plates and that I already had a set of Allen wrenches in my car. Problem solved!

Two days ago, I visited this O'Reilly shop (30 SE Grand Ave.) to check the charge of my battery. I…read morewas helped by the O'Reilly worker named Ryan, and I couldn't have asked for a better experience. I felt so well taken care of, and Ryan was so helpful in the testing, as well as talking about potential issues and solutions. For a free service provided like battery testing, workers like Ryan really make O'Reilly seem like a fabulous company, and as a Portlander, I plan to make this shop the go-to for any services they provide. Thank you so much to Ryan, and thanks to O'Reilly!

James and Scott went above and beyond helping my find a part needed for my Impreza! 10/10 would…read morereturn! Thanks guys!

I found a headlight bulb for my VW Bug online and in-stock at this store for $15, so I went to pick…read moreone up. The woman behind the counter didn't even give me a chance to finish my sentence, telling her what kind of vehicle it was for, before heading out into the store and grabbing a bulb. OK, I guess she sees these all the time, so we headed to the counter to pay. I was quite visibly shocked when she told me "that will be $30+", having said "holy cow, that much?" I told her that I saw the bulb online for $15, but she told me "that's the price". What she failed to tell me was that the bulb she grabbed was the most expensive bulb they have and she also failed to tell me there was in-fact a less expensive bulb in the store, the one I saw online for $14.99. I should have asked more questions, but I was in a rush and taken advantage of by an employee that obviously did not have my best interests in mind. CombatCritic Gives O' Reilly Auto Parts 1 Bomb Out Of 10 ... More Bombs Are Better!

I went in to get an air filter and when I saw it I thought it was too big so the sales associate,…read moreMelody, offered to go out to my car to check. It turned out she was right, the filter was the correct size, and she even installed it for me!! How great was that!?! Thanks Melody, you Rock!

Hours are a complete joke and online is not at all accurate. Made the drive all the way down…read moremultiple times for them to be closed when they say they're open.

amazing store! hayley helped find what i needed as we as gave me a coulpe tips on what i was…read moreworking on. definitely going back to this Napa :)

I want to update my previous review. I went in to get a new battery and cabin air filter. Luis was…read morevery friendly and knowledge and tried to help me replace the battery but a completely corroded nut stood in the way. I appreciate his help and willingness to do what he could for me and I will continue to come back here. Everyone on shift today was very nice. Thanks Luis!

good folks, an employee was trying to help me out and broke a part, he contacted the manager and a…read morereplacement Toyota part was ordered and delivered to me next day.

The employees enjoy their jobs and they are knowledgeable and helpful. I buy wiper blades and car…read morecabin filters there.

Tony's has a really large selection of everything one might need for their car, and if they don't…read morehave it in stock, they can get it, generally very quickly. I stopped in on a Sunday to get spark plugs for my car, and they didn't have them in stock. The extremely helpful and personable person who helped me explained that he didn't have them in stock, and offered two options. He said I could run down to Cost Less Auto Parts and get them there, because that's where he was ordering them from, or I could come back in the morning, and they'd have them for me. I was extremely appreciative of his transparency, and opted to come back in the morning. One thing that really impressed me about the person who helped me is that I was next in line while he tended to a customer. While he took care of that customer, the phone rang, and he answered, asking the caller to "please hold". After he finished with his customer, he called me over to the counter. I asked, "Do you need to get that call?", and he responded, "No. You were here before they called. They're next." That was really impressive! I cannot count the number of times employees tending to me ignored me the instant a phone call came in, when they really should have done exactly what the Tony's Auto Parts employee did for me. The next morning, I called to see if my spark plugs had arrived, and the person who helped me was extremely helpful, friendly, and professional. He checked and confirmed that my spark plugs had arrived. When I got to the store, the person who called me to the counter was the same person I'd spoken with on the phone, and he grabbed my spark plugs and got them to me immediately. I asked if they sold dielectric grease and anti-seize, and he said that they did. He then went to the aisle that had them, grabbed a tube of each, and brought them to me at the counter. He said that they were out of the small pouches of anti-seize, but I didn't need the big tube. He double-checked, and found more of the tiny pouches, and sold me one of those. He could have directed me to the aisle to fend for myself, but he really did an awesome job of providing outstanding customer service. The store is much larger on the inside than it looks from the outside, and they offer a much larger inventory of miscellaneous parts than you'll find at the big chains (such as a HUGE selection of hardware of various grades, racing fuel, specialty tools, etc.). I'm very impressed with Tony's Auto Parts, and will probably be stopping by very regularly since my car's now out of warranty. Tony's definitely feels like a more personal, personable, and "home town" parts store than the big chains, and that is a great thing!

Very nice people and service. My wife bought new wiper blades and they walked her out and put them…read moreon without even asking. Would recommend.

You know an auto parts store is good when the staff steps out from behind the counter and walks…read morewith you down the aisle to assist you in picking out the right parts for your car. Baxter's staff is friendly, courteous, and professional. They seem to go out of their way to help customers. I was with a friend whose car needed new windshield wipers and the staff showed her which brands fit her car, pointed out a couple that were the best buys, then offered to go out into the parking lot and install them for her. Service with a smile, with no condescension.