A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

Gotta give it up to the ladies that were working at 1:30 pm on 4/8 at the lost and found. I dropped…read moreoff my rental and forgot my backpack in it. I took the shuttle to the airport & checked my bags before realizing it was missing. Took the shuttle back to National and asked the attendant about it. She got on the horn and spoke with the lady that does the walkthrough for items left in the rentals. I was told that it would be 30-45 mins so I changed my flight to a later one. Soon as I got off the phone with travel agent, I was flagged down by the two ladies. My backpack was found in less than 10 mins! Jumped back on the shuttle and was able to make it to my gate 5 mins before it closed. Wish I would've asked for their names. Saved me from missing my flight.

The bus to the rental car center SUCKS after you wait 20 minutes with a ton of people. Why don't…read morethey have a tram system here? The PA system was working loud and clear and that was fairly entertaining.

Great experience. Easy pickup and drop off. I forgot our attendants name. She was so kind and…read morewelcoming to Seattle. She recommended waterfalls worth checking out etc. very kind and sweet! I have never booked with Dollar before but they had a special when I booked through delta so I tried it out. I did the manager special surprise car...we got a Prius and it was perfect for the trip. Great gas mileage. Drove over 400 miles in the 4 days. Only filled it up for $50 when we returned. Will use Dollar again in the future.

Absolutely ridiculous policy. If your return flight isn't on the same day you return the car, they…read morerefuse to rent it to you--even if you're staying in the city for another day or two. It makes no sense. The worst part is that when booking through Expedia, this requirement is nowhere to be found. A complete waste of time and a terrible customer experience. Rent from a different company. We walked over to another rental company, had none of these issues, and rented a car from them that same day. Save yourself the hassle and rent somewhere else.

I felt that I needed to rate 5 stars and review this Alamo location because I've had a couple of…read moreexcellent experiences now, whereas in general, I've had my share of terrible car rental experiences. In summary, every employee was refreshingly courteous and professional, and the entire process was executed well. After having reserved through Costco, checking in was quick, smooth, and painless, ending with the friendly staff person giving us clear and helpful directions where to go next to pick out a car. Another friendly staff member directed us to our section of the lot, and as we were about to drive out, another friendly staff member answered a few miscellaneous questions before leaving. On returning the car, a final friendly staff member offered to help get out bags out of the car and clear directions how to catch the shuttle back to the airport. Really great customer service here!

Booked through Costco for a 6-hour rental rate of: $69.00, which came out to $11.50/hr, which was…read moretotally worth it as we used the rental for transportation from the SEATAC airport to a downtown hotel, but also made multiple stops to get breakfast and go shopping in several locations places prior to returning the car in a different location (3rd avenue). It also served as temporary crash pad for my husband and son who were exhausted and slept through my solo shopping adventure in the Pike Place Market. Airport pick up - waited 30 minutes as there were was a couple at the desk and a group of 4 men (all together) in front of us on a Saturday morning at 0800 with one worker. Another man came up the front desk to help the lone woman working, so it went by quickly after the 30-min mark. Service was nice and efficient. Got a silver Toyota RAV4 which was nice, since I am familiar with this sized small SUV. Car mostly clean except for the nasty, sticky steering wheel. It's a good thing I take my own Lysol wipes on the plane, for the rental cars, the hotels and cruise ships. Lysol wipe was dirty after cleaning the steering wheel. Yuck. Picking up the car was nice at the airport as it was straight-forward, but confusing for the return once back in town at the 3rd avenue location (see separate review).

I paid for hybrid. I understand no promises are made regarding make & model but when I pay for a…read moreHYBRID I expect a hybrid. The rental agent said NOTHING about none being available u til after I paid for the booking and she handed me the keys. Very unprofessional. Additionally, the Honda MINIVAN we received smelled of cat urine whenever the AC was on. Disgusting

Wish Yelp had Zero stars. I need to remember to never book with Budget again…read more Car reeked like farts. Then, they didn't have the car in stock, and gave us another car that wasn't cleaned from the previous rental, and had alerts on being low on coolant, windshield washer fluid, etc. Long wait times- not sure why their process takes so long when car is prebooked and prepaid- not sure what they're actually doing on their computer. Had an issue with the rental, called their customer service line, terrible AI bot, finally got a person- who said I needed to talk to a different customer service line. Neither person spoke clear English. Second person said they couldn't help either- not sure what the point of "Customer Service" is if neither of the humans seem to be able to do anything because they're beholden to the same crappy AI.

Chose this place because the rates were the lowest, yeah, I paid less…read more. Took the shuttle to the SeaTac Rental Car Center, a very short ride from the airport. Long line at the reservation counter, also a long line to pick up the car. They sent us to the Avis car pick up, so there were two lines, one for Avis and one for Payless. They tried to steer me toward a SUV, but I said I'll wait. Good thing I did, because I got hooked up with a very nice Volkswagen Jetta!! The nice car made up for the long lines and wait time!!!!

When we picked up the car we were told that a $200 deposit was required that would be refunded…read moreafter the car was returned. 30 days later we did not get our $200 refunded. Called customer service and they made up reasons why they kept the deposit. They claimed we purchased their insurance, which we did not. They claimed we called for roadside assistance, which we did not. The next one was good. they claimed the rates changed. We booked a fixed rate not a variable rate. All this mysteriously added up to our $200 deposit. STAY AWAY FROM PAYLESS CAR RENTAL!

I just rented a car with this company for the last few days. I booked on Expedia and added the…read morerental car insurance when I booked. Fast forward to the day of pick up - I get to the counter and the girl is going through the regular rundown and then asks if I want basic or premium coverage. I instinctively said basic, but then decided to ask if it's mandatory. She says "no, but I highly recommend you get it because if you get into an accident we will sue you." This really caught me off guard and I persisted to say no. She told me that my personal insurance doesn't cover rental damages (without knowing anything about my policy) and proceeds to use these weird scare tactics into making me spend $120 on insurance I didn't need. Luckily I stood my ground and said no because I had forgotten about the extra insurance at the time of booking. It's really frustrating that there's either nothing on their end saying that I did pre-pay for this already or they don't care and are trying to swindle you. Another thing is that the deposit (mine was $500 for whatever reason) is fully charged to your account and then refunded later. It's not "pending." So if you're needing that money anytime soon, I wouldn't book here. The car was fine and the staff were fine. My advice is don't get bullied into paying for more insurance if you don't have to.

I booked through Priceline and then looked at the reviews and got anxiety .. I was like what did I…read moreget myself into.. because all the reviews are bad..but we were on a budget and were really hoping it turns out okay. Check in was great, super easy and straight forward .. You will have to put down a deposit (100-200$?) but if you take care of the car it's refunded to you. I got the car in very clean condition, no issues. Car was fantastic, checked out two days later.. Just pulled up and they made sure we didn't damage the car, handed in the keys .. that's it. Got our refund for the deposit later, process was a piece of cake, car was great. I felt moved to leave a good review because all I see is bad reviews, but we had a great experience! Would definitely come back.

Rented a van to transport our family to see the inlaws. Through AARP, I got a decent rate for the…read morerental...until I noticed all of the upcharges that nearly doubled the rental price. The staff was friendly but I was disappointed that the rental was not clean and on the dirty side. The actual vehicle was okay but I'll think twice before using Budget again.

Worst rental experience I've ever had. I booked a vacation bundle for my birthday trip. I should…read morehave looked at the reviews for the car rental. Lines were incredibly long and slow. Kept getting sent around the entire building saying they were closing the help desks. I am never renting here again. UPDATE: My rental broke down in the middle of my trip due to insufficient coolant in the engine. I had to wait 4 hours to get a tow truck to come pick me up. I can't stress enough NOT TO RENT FROM THIS COMPANY. They can't even do their due diligence of making sure their cars are safe and reliable for the people renting.

Ramone was amazing. Great customer service. Promptly answered my silly questions, was extremely…read morehelpful, kind, and went above and beyond ahll expectations. I am very grateful that Romane was working the night we arrived. We were so exhausted and overwhelmed by all the drama from flight delays.

I had a very disappointing experience with Hertz at SeaTac…read more I reserved a vehicle through my credit card rewards program and paid for the entire 8-day rental in advance using points. Upon arrival, there was only one agent serving a long line of customers, resulting in a wait of more than 45 minutes just to reach the counter. At pickup, Hertz placed a $697 charge on my credit card. I was specifically told this was only a security deposit/authorization hold because the rental had already been paid in full. During the rental process, I expressly declined all optional products and services, including damage waivers, insurance coverage, and other add-ons. I also confirmed with the representative that the charge would only be relevant if the vehicle was returned with damage. I returned the vehicle one day early and was advised by the return agent that there would be no additional charges. I was told the rental had been prepaid, the vehicle was returned without issue, and the security deposit would be released in full and I may get additional points back as a result of the early return. A few days later, however, Hertz charged my credit card an additional $372.22. The receipt included charges for damage waiver-related products, concession recovery fees, and associated taxes, items that I had explicitly declined at pickup. I never authorized these charges and was never informed they would be added to my rental. I was told both at pickup and return that no additional charges would apply. As a result, I now have to spend time disputing the charges with my credit card company. Based on my experience, I found the rental process confusing, the communication inconsistent, and the post-rental billing practices frustrating. What should have been a simple prepaid rental redeemed with rewards points has turned into an unnecessary and time-consuming dispute.

I had left my phone in the car when we returned it to Avis on July 9, 2026. I came back to the…read morerental facility about 20 minutes later and spoke with field staff Jane Kim. She was very cordial, got my information, and helped me retrieving my phone in 5 minutes. Thanks Jane and Avis for great customer service.

Probably the worst rental car experience to date.! To start off, although this is the Sea-Tac…read moreAirport location, the rental facility is only reachable via airport shuttle. With the wait and the ride, it took us about an hour to just reach Avis where ANOTHER line is waiting for us. After another 30 mins wait, we finally reach the counter where the staff was very rude and demanded my corporate badge for the corporate leisure discount I used. When I couldn't provide it, she demanded to see my most recent paystub and studied it for a good minute when I pulled it up on my phone. This is such an odd ask and invasion of my privacy. Through many years of using corporate leisure codes, I've never had to provide my badges or paystubs. After check in, we got sent downstairs to get the car. Once again total chaos! The lines are mixed in with Budget, and they ran out of cars, so we had to grab anything that's available (not even the class of car we booked). Overall took over 2 hours for car rental. Returning was also chaotic, the return area was overrun by cars and the line waiting is out of the garage. A lot of yelling from the staffs, and there was no official check out process. We gave them the key and that was it.