Ramone was amazing. Great customer service. Promptly answered my silly questions, was extremely helpful, kind, and went above and beyond ahll expectations. I am very grateful that Romane was working the night we arrived. We were so exhausted and overwhelmed by all the drama from flight delays. read more

I had a very disappointing experience with Hertz at SeaTac. I reserved a vehicle through my credit card rewards program and paid for the entire 8-day rental in advance using points. Upon arrival, there was only one agent serving a long line of customers, resulting in a wait of more than 45 minutes just to reach the counter. At pickup, Hertz placed a $697 charge on my credit card. I was specifically told this was only a security deposit/authorization hold because the rental had already been paid in full. During the rental process, I expressly declined all optional products and services, including damage waivers, insurance coverage, and other add-ons. I also confirmed with the representative that the charge would only be relevant if the vehicle was returned with damage. I returned the vehicle one day early and was advised by the return agent that there would be no additional charges. I was told the rental had been prepaid, the vehicle was returned without issue, and the security deposit would be released in full and I may get additional points back as a result of the early return. A few days later, however, Hertz charged my credit card an additional $372.22. The receipt included charges for damage waiver-related products, concession recovery fees, and associated taxes, items that I had explicitly declined at pickup. I never authorized these charges and was never informed they would be added to my rental. I was told both at pickup and return that no additional charges would apply. As a result, I now have to spend time disputing the charges with my credit card company. Based on my experience, I found the rental process confusing, the communication inconsistent, and the post-rental billing practices frustrating. What should have been a simple prepaid rental redeemed with rewards points has turned into an unnecessary and time-consuming dispute. read more

Reserved a large luxury sedan for four people and when we got off the flight and got to the rental car facility, our name and parking spot on the board indicated where we should go, all that was left was six Dodge trucks with very small back seats. Even with stacking our luggage on one side of the back seat, we could only put a third person in the truck. No one there at the parking facility to help us. The other couple had to return to the counters and had to wait hours for a car., which was maddening: the cost of their car was double what we paid. Hertz explained to us that what we think of as a reservation was actually nothing more than an informal listing. Mhm. Dog hair on the seats. read more

The customer care representative was polite and patient. She tried her best to help me. She did it eventually. She did her job. Hertz as a company did not. I would not recommend to use your company at all. Hertz was charging me for NOT USING IT"S SERVICE. RIDICULOUS!!! I canceled my reservation on third day after placing it, more than month before pick-up date. I needed car for only one day. After cancelation Hertz refuse to refund the whole amount, giving me only "fees and Taxes" but not the actual rent amount! I will never use Hertz again. read more

this location has nothing but rude associates were upset that they have to work here. Thus they treat the customers here like crap. They don't even greet you. read more

If you like extra charges and aggrivation Hertz is for you. Reserved a vehicle 2 months before. went to pick mid size truck they only had a Ram 2500 monster. Then asked what was available, anything I picked I had to pay an upgrade charge. Returning the car, filled the tank across the street from drop off. They charged fuel and service fee's. And you call customer service and you get to talk to a robot read more

There are many hidden fees and no customer service to discuss the bill. A $51 voucher was supposed to be subtracted from my bill and it was added as a charge. Don't event know what it is for. Price quoted was $85 and end up paying $179.70 for a one day rental. There is no phone number to call and discuss the bill and you are left to an AI chat with answers that goes in circles. They will nickel and dime you and you have no discussion or recourse. read more

I loved that I was able to check in ahead of time & go straight to my vehicle. The employees I worked with leaving the lot & returning my car were helpful & efficient. The shuttles arrived quickly despite me dropping off my car at 5am. The car quality was great & everything went seamlessly. read more

Pick up and return went well. My complaint has to do with additional charges it said I added to my rental which I did not. Trying to get a hold of a person to talk to on the phone was almost impossible and no pathway to talk to someone specifically about problems with billing (most likely by design). Hold times were well over 40 minutes to speak to someone. Once I got through I was informed the charge shouldn't have been added and I did not sign up for it but they can't remove it until after my car is turned in and the amount is processed. They were able to solve the issue once I called back, but there nothing can be done if they put incorrect charges on your card before completing the rental, which seems a bit ridiculous to have to wait another week for them to reverse the charge on my card and have it finally go through. read more

Random charge for gas. Unfortunately I didn't take a photo before I leave the car in Instant return (make sure you do it next time!) I topped up the gas before I drove to the return place. The distance is like 25 miles away. When I returned it and gas pointer was definitely at the top line. And honestly when I got the car the pointer was slightly below the top line -I thought it's not a big deal when the staff asked me at the gate. He asked "just tell me whether the gas is full" and I said yes. Later I received a receipt that they charge me $20 dollars for gas at $11.11 per gallon. Don't want to waste time to call for this 20 dollars. But the experience was really bad at this point. Make sure you write down the exact gas mileage next time! read more

Hertz Rent A Car - Car Rental Near Me - Seatac, Washington

Hours long wait! Again and again! Not a single option on Hertz website of course, to cancel last minute so that you can go to another company. Bad service, no one to call, and the app/website wont work either to skip the check in line read more

Hertz Rent A Car - Hours long wait! Again and again! Not a single option on Hertz website to cancel either!! - Car Rental Near Me - Seatac, Washington

I was pretty fortunate for making an early reservation at the SeaTac Airport Rental Center. During the holiday weekend, cars were scarce and I was able to take of the remaining vehicles that was recently returned, washed, and parked in the President's Circle section. Check out has always been quick and brief at SeaTac. When it doesn't rain, my departure to the next destination is pretty quick. Returning vehicles here are simple, and they will email my receipt without having to wait for a service person to physically inspect the car. read more

Usually Hertz has problem, but surprisingly this time there was no problem. Usually there is no car to rent even with advanced reservation, or only 1-2 cars to choose. This time 10 cars to choose. Hertz expectation is like that. This is a minimal requirement as a car rental company to be smooth. read more

Vicious upselling!! I had to repeatedly tell them I only wanted the car I had reserved. Also very unclear explanations of what you are being sold. For the first time ever I bought the prepaid gas plan. I thought from the way it was explained that you only paid for the amount if gas they put into it when you return the car. This is not correct. You pay for an ENTIRE tank of gas regardless of the level in the tank when you return the car. They also charge taxes and concessions fees on top of the price per gallon. As a result I ended up paying $81+ for a quarter tank of gas. Lesion learned. I only bought the prepaid plan because they said their prices were cheaper than gas in town. The per gallon price they charged was about .40 a gallon higher than in town prices. In the end what they charged me was $20 higher than their estimate and I have received no receipt or email of any kind with an itemized bill. Nor have I been able to reach anyone via their contact information to get an explanation. read more

The young gentleman greeted us when dropping off the car with a friendly smile. He was friendly and energetic the entire time at 7 AM, very kind. Once we dropped off the car we headed to the shuttle to go to our terminal. The same young man came running after us because I left my phone in the car! I wish I grabbed his name, but I wanted to give him a shoutout for going above and beyond - he really had my back! Great job, Hertz for hiring this gentleman! read more

Can I give zero stars!? My daughter went to Seattle and we booked a car from hertz through Priceline and paid up front. When she arrived she said no to any extra coverage and then they still charged her (another $730)!!! I have tried calling for her for two days and get caught in an endless loop on the phone and cannot get in touch with a live person. Even the billing questions get sent to that same annoying message and no person. I've called two numbers a dozen times each and have had no luck. WTF. I WILL NEVER USE this company again and I think I might have to deal with this through my Credit Card company read more

0 STARS!!! I rented a car from John at Seatac on April 6, 2025. He was terrible! I had a reservation and he told me that the car that I reserved was not available and I would need to pay an extra $100 to get that car. I pulled up a new reservation showing that the car was still available. I had a compact car and he tried to upsell me a gas guzzling pickup truck! I had to wait 20 minutes for him to finally find a compact car. He sat at his desk eating a cup of noodles with no regard of my needs or providing any form of customer service. They had no customers for the entire 30 minutes that I was there. Do not rent here. The 2 workers were not helpful at all. All of their reviews are bad! read more

If I could give zero stars I would. There was only one person working and it was the slowest service. Waited hours for a car while on military orders. Tip 1. Hire more employees. I also tried to use the app to speed up the proceeds. However the app says you still have to check in. Tip 2. Have an app that works to speed of the process read more

We rented two 12 passenger vans for an event 5 months before. We called a few days before to confirm they had the vans and we were told they did. When we arrived in WA, they made us wait over 3 hours only to tell us that they did not have the vans and that they would give us 2 large SUVs at a discount. During the hours we were waiting we tried to find another car rental place with the vehicles we needed but all vans were sold out. We took the SUVs only because we did not have a choice. Hertz should know what vehicles they have available and when, and should not overbook. The customer service was horrible, we had to ask multiple times what was going on and when our vans would be available only to be told they were working on it. I do not recommend this Hertz near the Seattle Airport. read more

Good thing we were not in hurry. Long queue and long wait for shuttle bus to take us to this rental facility. Then another long wait for our turn for reveal processing. Only two staff on duty on this weekday afternoon. They were friendly; their fastidious document checking and data entries took time. It took us almost an hour to drive our rental car out of facility after landing. read more

See all

On Sunday, July 28th my partner and I shared a terrible experience with a Hertz representative at the Seattle-Tacoma International Airport. We patiently waited in line at the Car Rental Facility and prepared a handful of questions, only to be given short-tempered responses and a literal look of disgust. The representative did not care that we had simple questions that could be answered by any employee with a working knowledge of their company. Our questions inquired about price projections, renting on the spot, and using our rewards points. They refused to answer our questions or be helpful in any manner beyond telling us to "look it up in the app". I asked if they could elaborate, and they literally refused. Beyond their lack of willingness to be helpful, they made us feel judged and unwelcome by giving us a stereotypical look of disgust throughout the interaction. They made it obvious that they thought we were asking stupid questions, and that they wanted to get rid of us as quickly as possible. We were treated like an utter nuisance. As a President's Circle member, this horrible customer service experience was far below my lowest expectations. My partner and I had just spent 12 hours traveling across the country, and an error by our relocator locked us out of our Avis rental. We needed a car rental due to our extraordinary circumstances. I did not expect sympathy for our situation. I had rewards points with Hertz. I was already committed to doing the booking with Hertz. But for some reason, this representative gave it their all to try to convince me to NOT rent with Hertz. Would you not also have questions if your car rental plans made a month ago were wrecked in an instant? Is it too much to ask (a question)? read more

The two front desk working at SeaTac Hertz January 2nd 2025 around 8-9am is very unprofessional. The emotional distress my brother experienced with the two one female and one male is horrible. Nobody should have experienced anything like that. First the lady was just rude and very demeaning. This is my brother's first time renting car and he's not sure how it works so he's asking questions. My brother used Tap to pay for the downpayment and the lady is saying that it's not going through but we see on our account that it took out $1 each try. So im not sure what's happening. Second, we tried checking in online instead and received a notification that we're checked in and go to the counter to get the car, once my brother when to the counter again, a different agent helped him a male one. He's telling my brother that he's not seeing check in on his end and to just redo everything at the counter. My brother then asked is there any other way to do the downpayment since using his debit will charge him $500. I know that there's policy and we would definitely comply but my brother just asked just in case since he's not familiar with how it works. The male agent just laughed at his face and repeated my brother's question "is there any other way?". If that tiny interaction wouldn't make a person embarrassed and feel messed up then i don't know what else will. I was on the phone with my brother and hearing this whole interaction and that sucks so bad especially when my brother called him out saying why is he laughing because it's not a laughing matter but seriously asking. He didn't need to do that to my brother at all but he did. So messed up. I can't believe someone like this is working at a front agent, a job that requires patience and excellent customer service which clearly they don't have. I would like someone to address this or contact us to apologize because this experience is messed up. The rude interaction was so unnecessary. read more

15 desks/registers to rent a car. One person working. Absolutely terrible. Hertz prides themselves on fast service. They have ditched that. To be clear this is the airport. Another male attendant came. 7 pm on 10/8. Terrible service. Tried to threaten me and put me on the list for questioning the delay in service. Took over 35 minute waiting in line with 5 people. read more

Hertz Rent A Car - No help - Car Rental Near Me - Seatac, Washington

I just want to say as a handicapped person, Hertz was really helpful. They got a driver to drop my husband and I off at the airport instead of catching the rental car bus, and helped unload our bags. Much Aloha to Hertz. read more

I'd give zero stars if I could. We also were told that we could not refuse insurance, only for my husband to get back to work after this work trip to discover he was supposed to decline, but the lady at Hertz told us he couldn't do that. I was there and witnessed it myself. She said it wasn't optional. So here we are, left to pick up that tab. When we picked up the car, the front desk woman also really tried to up sell us and also shamed us with the whole buy a tank of gas bit. When we chose our car, it got an error code, but they let us go anyway. Thankfully the car lasted us the whole week. We will never rent from Hertz again and my husband has made his business aware of this bad experience as well. read more

They charged me 30 dollars for bringing the car back half empty, even though we filled it up right outside the airport and it was full when we gave it to them. We only drove 80 miles in a Chevy spark, which gets like 754 miles to the gallon, and they charged me for three gallons. Also the lady gave me hella attitude initially because I changed my last name recently. She told me she wouldn't rent to me. I asked about how much the geez insurance would be, she wouldn't tell me, instead she just added it onto our bill. Then berated us when we told her we would use our own car insurance, then told us USAA didn't cover rental cars. She said something about how the insurance would cover over a million dollars in damage, but they were giving us a 10,000 dollar car...? Also she took advantage of us not being from the area and tried to lie to us about how much gas here costs. Overall bad experience at this location. Learn from my mistake and keep the receipt from when you fill it up. If you can, go somewhere else to rent your car. read more

Hertz Seattle airport Stay clear. if you have a problem with your rental you will get NO help. We were misinformed about the fuel charge. The women at the counter convinced us to purchase upfront and assured us that we would be reimbursed for unused gas which was apparently not the case. I have been trying for a month and a half for a resolution I have callEd customer service several times and no one calls back. I am currently on hold with the airport hertz. when I have finally reached a supervisor he immediately put me on hold and I have been waiting for ten minutes now. I think they rely on the customer losing interest and finally giving up on the dispute. There is absolutely no accountability for the way you are treaded with this company. read more

Really bad experience renting from Hertz at Seattle Airport. First, for 30 minutes we were upsold different services, asked to pay additional money becuase reservation was on my name but both me and my husband wanted to drive. We have been traveling together for over 20 years, this was never the case. Then we were given paper work and told what car we will get, when we get to the assigned spot, completely different car was there. We have 2 kids with us tired from the flight and we don't want to go back to the register. Next day the weather got warmer, we were driving about an hour North of Seattle. We found out that the AC in the car is not working. I will never rent from Hertz again. I think they should reimburse me even if partially for this quite negative experiend. read more

I just had the absolute worst customer service experience at this location at the SeaTac Airport. We waited in line behind 5 people and there was one person on the counter. Finally, she disappeared for several minutes and a guy comes out with an attitude. When we finally got to the counter, he asked if we were gold members. I am, but couldn't find my reservation on their website that I had made through Priceline. He asked why we didn't just walk down stairs like the sign said. I told him I'd never been there and didn't see the sign. He was obviously mad because the other person interrupted his break or something. My National company just added Hertz to our choices of Rental car companies to choose from and I will never use them and advise my coworkers to do the same. read more

Seamless process with picking up and dropping off the car, as usual. Pros: + Booked online, super easy and clear + Gold Members go downstairs for processing + Airport shuttle bus available, pickup and drop off at car rental areas + Attendant was fast and knowledgeable + Prices are not bad Cons: - N/A Convenient online booking process might have made the in-person pick-up super easy. I wasn't asked a bunch of questions regarding auto insurance and such. I did, however, inquire about upgrading to an SUV. The guy proceeded to list the available cars and told me the additional cost (Mercedes comes out +$20/day). They offer some pretty nice SUV options. If you're like me, a city girl familiar with city roads and not snowy roads, say YES to 4WD/AWD when they offer. Seattle roads are fine. The snowy roads of Vancouver are another story. Drop-off was easy as usual. Parked it, lady checked the miles and made a quick inspection. Done. Did Hertz in Hawaii, did Hertz in Seattle. Will do Hertz again in the future. read more

The actual rental went smoothly and was very professional. My husband left his backpack with valuable products inside when we dropped it off. There is absolutely no way to get a live person, in other words, NO Customer Service available. I filed a lost and found claim but have not heard anything. My husband called the Bellingham airport and an employee, Anne said she talked to Bryan at the Hertz counter who admitted he saw a backpack in the car when he was cleaning it. I did go in to the Bellingham airport to ask about the backpack and was told no one saw one. They car had been sent back to Seattle by the time I got there so we couldn't go look for it. I have been unable to speak to anyone because as I mentioned above it is absolutely impossible to reach a live person. Where is the backpack and when might we receive it? Terrible, terrible, terrible customer service at Hertz. I do hope someone honest will finally get the backpack back to us. read more

They scheme you to get their insurance. NEVER RENT HERE. NEVER!!!! worst place ever. I will not rent a car from hertz for as long as I live. The worst part is that it seems to go on for years and no one cares. read more

I've rented cars at hertz many times and never had a shady experience like this. They charged us extra $9.99 per gallon fuel fee even though we literally fueled our car full tank right before returning at a gas station near the airport. You need to manage this location better, Hertz. You can't do that to your loyal customers. read more

I think it's so cute and convenient how all the rent a car places are in one building close to the airport. The shuttle picks you up right outside your terminal and takes you right here. They have automated stations or you can stand in line to speak to an associate. It's so convenient and nicely laid out that I didn't mind the wait. The woman who helped me was so friendly and just had a personable vibe. One of the nicest people I've ever met in this type of business. You can tell she loves coming to work, or maybe is just really good at faking it.. Either way, I loved her! The parking lot layout is really simple to follow as well. Each level is a different company and you just follow the stall numbers until you find yours. When you return the car there are workers there who check the car and get you your receipt so you don't have to stand in line again. It's awesome.. Best rent a car place... EVER! read more

Stay away from this particular location. I have had really good experience with Hertz but not at this one. We were offered the insurance coverages which we declined. The person at the desk gives us an estimated bill which added the "loss of use" coverage. My wife asks him why he did that and his response was "your insurance doesn't cover that - you need it." This upset my wife as she told him she didn't need the coverages. He completely ignored what she said to him and had we not noticed would have been left with this charge. I'm sure this works on some customers who don't realize that this crook adds it back in. This is fraudulent - this crook doesn't know our insurance. I wonder how many time this works on other customers. Buyer beware. read more

They blindly charge you the fuel fee even though i have filled up the tank right before i returned the vehicle. I never had this issue with any other Hertz. Shady service. Never coming back for Hertz in this location. Will file formal complaint to the corporate office since they do this for diamond and gold customers too. read more

Absolutely the worst car rental experience ever. The manager Teresa was not helpful for solving our problems and was especially rude. I wouldn't suggest coming to this hertz or any other! read more

RENTER BEWARE: do not leave your rental car without receipt. Dropped off car and was charged a $107 gas charge. I did not opt in to pre pay. Only option is to listen to their long prerecorded phone system that tells me to submit a form. Double double check your paper work. read more

Don't rent from them. Waited too long to pick up the car. Was charged additional charges (different than what was online). They have you sign contract and don't explain the additional charges- misleading they way it's presented. We also said NO to insurance, and they still charged us for it. An extra $95 dollars ($32/day) for the insurance. When we tried to call them, they are conveniently closed down on the weekends and evening. Very shady company. read more

Nah, ill take my business elsewhere!!! This company is a scam!! They will call seatac police to repo your rental and arrest you saying ur car is stolen!! Dont bother renting with them! read more