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    Budget Sea-Tac

    1.5 (65 reviews)

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    Long line for rental car in the SeaTac airport! Only two employees answering these many people! 2 hour waiting in line.

    Garbage! They bring the price down and make people wait in line for 2 hours in the SeaTac airport with only two employees on the counter! What a bad first experience to Seattle! Such a waist of time! Will never rent cars with this company! Other rental cars do not have lines.

    Two employees at Budget but only ONE checks people in, despite a long line of customers

    The car was great and the price was very good, BUT the checking in / getting your key process was LONG - despite there being only 4 people ahead of me, I waited over 40 minutes to get my keys. Two employees were at the desk but only one was checking people in while the other did paperwork (I asked).

    Empty Desks
    Jemellee S.

    This one is located near Seattle Airport. First expect to get in line for a shuttle bus to get to the rental place. Then get in line to get your rental. The line was ridiculously long on this Monday Morning! I've never experienced anything quite like it except when I was stuck due to snow (everyone wanted a car). Anyways, they had multiple and I mean like 10 plus registers (computers) but only with 2/3 customer service representatives. That seems unacceptable especially when the like had over 30 people. (That's not an exaggeration). I don't know what happened. Whether they were short staffed or whatever the cause, it was not a good day. We waited over 2hours in line. And there was no kind of remedy for this long line. One plus to the long wait was, we needed a larger car. They granted it with no charge. Still can't make up for the time loss but it was something. I hope in the future they have a better plan as I am sure they knew how many people reserves cat for the day.

    Nikki B.

    We had to walk a bit far to catch the rental car shuttle. There were two staff collecting luggage and loading it on to the luggage section of the shuttle. Thank you for that courteous and efficient service. The shuttle drops you off and you find your rental company. We had reserved through Budget. I was EXTREMELY GRATEFUL for the chairs as my mom stood in line... 45 minutes to get the car!!! When we headed down to the garage she said there was a sign on he counter reading: 190 cars weren't returned yesterday. I told her: I hope that's not an indication that returning is a bigger headache than renting! We had to walk outside to fetch an elevator down to Express Assignment Service. As we again waited w more than a half dozen other travelers I joked "they're using that Express word pretty loosely" The two valets started offering everyone an upgraded rental for the wait. When my mom returned the car the following Friday she had forgot her kindle. She returned for it and a girl went to fetch it. My mom asked her if she could give her this, handing her $5? The girl said she didn't have to. My mom replied: well you didn't have to go look for and find my kindle. Service was friendly but I'm not sure what they need to do about executing all the reservations? Maybe talk to the nearby agencies....that all were able to process through people @ a much quicker rate than Budget.

    There are 30 people behind me in line and early 125 in front of me.  AVOID Budget/Avis at SeaTac at all cost!!!

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    3 months ago

    hire some people! It's Monday morning, the line is long and you have only 2 people working

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    8 months ago

    Had reservations and they had no cars. Not acceptable to fly in and have no transportation. I hate budget, Avis and Payless car rental

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    2 years ago

    Waited over 2 hours in the longest line I have ever been in at Sea-Tac airport. will never book a car with them again.

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    Page 1 of 2

    Ask the Community - Budget Sea-Tac

    Review Highlights - Budget Sea-Tac

    Had an excellent experience with Budget Car Rental at SeaTac Airport over the Presidents' Day weekend

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.9
    (613 reviews)
    2.0 mi

    A last-minute trip needed a last-minute car rental. Enterprise is my go to and I usually only rent…read moreabout once a year so it's not necessarily a familiar process. But the staff team that works the SeaTac venue was truly seamless. It was Gabe who first assisted me to confirm my paperwork and I think that took less than 10 minutes because I've been able to make the reservation by phone. I want to be really clear that I talked to a human to make the reservation and that made all the difference for me. The online version of it was inefficient and didn't allow me to ask questions and get clarification that I needed so I hope Enterprise continues to allow customers to talk to human Customer Service representatives because not all questions can be answered online. Then I was sent to the next area which involved some trepidation because it was a vast area of garage space but immediately Natalie who was part of Enterprise approached me and took my tentativeness and turned it into confidence. She walked me past several areas and made sure that I was put into a vehicle that suited my concerns. And instead of feeling limited by my selection upstairs I felt I was actually given some options in which car I could land in. That made a tremendous difference. Her welcome was genuine and she was very helpful. So between Gabe and Natalie I had a great car pick up experience. And then I'd like to mention Christian who helped me get out of my car when I returned it 24 hours later. He helped me figure out why I would not get a day return back Despite returning at 12 hours earlier, and he was friendly and very positive about his work. I think he was celebrating a work anniversary actually but I don't remember which one it was. Regardless kudos to Enterprise for having such great staff work with us to make a car pick up and car returns simple and seamless. My only issue now is that I left some keys in the car and I would love to figure out how to get a hold of them. I did email Enterprise but have not heard back. I wonder if there is a more direct route to figuring out Lost and found items?

    Enterprise is one of the many options at SeaTac, which houses all of the rental companies under one…read morecentralized location. I've used several different companies before but Enterprise generally has a pretty good rate. My last experience with Enterprise was one of the worst rental experiences I've had. At first, it was nice that they offered the choice of a car to me, and provided some full-size sedan options at no cost for an upgrade. I took a Nissan Altima. As soon as I pulled out of the registration, warnings started going off on my dashboard about low tire pressure. I checked the tire pressure and noticed it was enough to make it to my destination so I didn't pay it any mind. The destination I went to had no service stations nearby, so I e-mailed into Enterprise to ask about the issue. They said I could return the car or pull into a Firestone. It took a few days for me to get to the Firestone but once I did, the technicians took a look and found a deeply embedded nail into the tire that was slowly leaking air. I had attributed the tire pressure fluctuation to the cold weather. They filled the tire back up enough to where I would make it back to the airport. I reported the issue immediately via e-mail and to the manager on site. I'm leaving a 3-star instead of a 1-star because previous experiences have been fine, but this last one was straight up dangerous. Inspect your cars well before taking them out.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Sixt Rent A Car

    Sixt Rent A Car

    2.2
    (603 reviews)
    2.0 mi

    An Amazing Experience!…read more From start to finish, my experience with Sixt was outstanding. The booking process was incredibly smooth, with clear and concise instructions on where and how to pick up the rental upon arrival. When we landed, you do have to take a shuttle there (which the shuttle was already waiting.), the wait time was minimal. The gentleman who assisted me was helpful, polite, and professional. He mentioned available upgrades but did not pressure me when I declined, which I really appreciated. Finding the vehicle after check-in was easy, and another staff member guided us with friendliness and efficiency. The car itself was excellent, spotless, comfortable, and in great condition. I had zero complaints. When my flight was delayed and I needed to extend the rental, the process was just as seamless. I was able to handle everything through my email booking without any confusion or hassle. As someone who isn't very tech-savvy, I found it extremely user-friendly. Returning the car was just as convenient. A staff member was ready and waiting, quickly inspected the vehicle and fuel level, and provided the invoice on the spot. completely hassle-free. I will definitely book with Sixt again and hope to have the same excellent experience. It's rare to find such consistent, high-quality service these days. Thank you! And not to mention, the prices were very reasonable, i was genuinely surprised.

    Don't trust these people, especially from the agent "The Renee." He tricked us into an upgrade by…read moreonly saying the car we reserved was not available, then bumped us up without explaining the price increase at any point. Then, he pretended his screen wasn't working and folded up the agreement when he handed it to us. We should have looked at the agreement, but he used every unconscionable sales tactic, and I guess it worked, but why do even have to be wary of big brand rental car company? We are returning the car tomorrow and I am going to give The Renee a piece of my mind. We called to complain and no one cares. Don't ever use Sixt.

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    SIXT Car rental Seattle Int Airport
    SIXT Car rental Seattle Int Airport
    SIXT
    SIXT
    SIXT Car rental Seattle Int Airport

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    SIXT Car rental Seattle Int Airport
    Dollar Car Rental

    Dollar Car Rental

    2.9
    (359 reviews)
    2.0 mi

    Amazing customer service from Aina. He was knowledgeable, helpful and really personable. I was…read moreprovided with a great hybrid car that looked almost new.

    Renting a vehicle near the SeaTac International Airport in Washington State…read more.. Using a hack that I learned from Dan O., I went online to Autoslash.com to find the lowest price for an economy car. I was referred to Priceline where I made a reservation with Dollar Car Rental. When I arrived at SeaTac Airport, I caught the free shuttle to the Rental Car Facility and followed the signs to the Dollar desk. Because it was early morning (around 6:30am), no one was at the desk. I caught the elevator to the First Floor (as directed by the sign) where I found the small office with no air conditioning. The agent told me to leave my luggage outside of the office while I completed the paperwork. Yikes! Anyway, I answered all questions and found the blue, 4-door Toyota Prius in the assigned stall. However, I wasn't able to shift the gears. I went back to the office to explain my dilemma. The agent followed me back to the car and gave me a quick tutorial. Ahh... hybrid engines are quiet. I need to shift to drive before shifting to reverse. The Prius turned out to be a good choice because I was able to squeeze into tight parking spaces. The apartment where my niece lives doesn't have a parking lot nor parking garage. Street parking is limited. Also, the Prius was very fuel efficient! I drove from Seattle to Victoria, British Columbia, (through Vancouver) and back with one tank of gasoline! Everything worked out fine!

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    Tiny office
    Tiny office
    Dollar Car Rental
    Dollar rental car  SEA-TAC Airport Weds 5.24.23

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    Dollar rental car SEA-TAC Airport Weds 5.24.23
    Hertz Rent A Car

    Hertz Rent A Car

    2.0
    (70 reviews)
    0.9 mi

    Vicious upselling!! I had to repeatedly tell them I only wanted the car I had reserved. Also very…read moreunclear explanations of what you are being sold. For the first time ever I bought the prepaid gas plan. I thought from the way it was explained that you only paid for the amount if gas they put into it when you return the car. This is not correct. You pay for an ENTIRE tank of gas regardless of the level in the tank when you return the car. They also charge taxes and concessions fees on top of the price per gallon. As a result I ended up paying $81+ for a quarter tank of gas. Lesion learned. I only bought the prepaid plan because they said their prices were cheaper than gas in town. The per gallon price they charged was about .40 a gallon higher than in town prices. In the end what they charged me was $20 higher than their estimate and I have received no receipt or email of any kind with an itemized bill. Nor have I been able to reach anyone via their contact information to get an explanation.

    I had a very disappointing experience with Hertz at SeaTac…read more I reserved a vehicle through my credit card rewards program and paid for the entire 8-day rental in advance using points. Upon arrival, there was only one agent serving a long line of customers, resulting in a wait of more than 45 minutes just to reach the counter. At pickup, Hertz placed a $697 charge on my credit card. I was specifically told this was only a security deposit/authorization hold because the rental had already been paid in full. During the rental process, I expressly declined all optional products and services, including damage waivers, insurance coverage, and other add-ons. I also confirmed with the representative that the charge would only be relevant if the vehicle was returned with damage. I returned the vehicle one day early and was advised by the return agent that there would be no additional charges. I was told the rental had been prepaid, the vehicle was returned without issue, and the security deposit would be released in full and I may get additional points back as a result of the early return. A few days later, however, Hertz charged my credit card an additional $372.22. The receipt included charges for damage waiver-related products, concession recovery fees, and associated taxes, items that I had explicitly declined at pickup. I never authorized these charges and was never informed they would be added to my rental. I was told both at pickup and return that no additional charges would apply. As a result, I now have to spend time disputing the charges with my credit card company. Based on my experience, I found the rental process confusing, the communication inconsistent, and the post-rental billing practices frustrating. What should have been a simple prepaid rental redeemed with rewards points has turned into an unnecessary and time-consuming dispute.

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    Hertz Rent A Car
    Hertz Rent A Car
    Hours long wait! Again and again! Not a single option on Hertz website to cancel either!!

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    Hours long wait! Again and again! Not a single option on Hertz website to cancel either!!

    Budget Sea-Tac - carrental - Updated June 2026

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