I paid for hybrid. I understand no promises are made regarding make & model but when I pay for a HYBRID I expect a hybrid. The rental agent said NOTHING about none being available u til after I paid for the booking and she handed me the keys. Very unprofessional. Additionally, the Honda MINIVAN we received smelled of cat urine whenever the AC was on. Disgusting read more

We needed a rental while in Seattle for a graduation. The rental was a drive from the airport. The line was long but there were 5 windows hard at work. We were given a Honda Odyssey. The van was beautiful but it wreaked of cigarette smoke. After 4 days it still smelled of heavy smoke. read more

Beware do not rent from this place - picked up car "full" with 390 miles left to empty. Upon return filled up less than a mile from facility gauge showed 499 miles to empty! Now they're saying I returned it empty! I've sent them screen shots of gauge and receipt from Arco gas. They kept my $200 damage deposit for gas!! Grrr. I would give them minus stars if I could. It's been 2 weeks sending them the proof -still getting the run around! Glad I got the daily insurance- picked up car in dark garage and upon driving into the light - 3 chips in windshield - DO NOT RENT. Now I wonder if someone is siphoning gas in their garage. read more

Budget Sea-Tac - 499 miles to empty at drop off 6/6 - Car Rental Near Me - Seatac, Washington

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Garbage! They bring the price down and make people wait in line for 2 hours in the SeaTac airport with only two employees on the counter! What a bad first experience to Seattle! Such a waist of time! Will never rent cars with this company! Other rental cars do not have lines. read more

Budget Sea-Tac - Long line for rental car in the SeaTac airport! Only two employees answering these many people! 2 hour waiting in line. - Car Rental Near Me - Seatac, Washington

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Outrageously long weights for rent a car only one person at the desk multiple supervisors not doing the problem 10 out of 10 will never use budget in Seattle airport again read more

Super long line. No one working the counter. I have been waiting for a wild amount of time which doesn't make sense. Never will rent from again. Nightmare. read more

So far, my experience with this particular Budget was a much better one than the I had in FLL over a month ago. Might have helped that I stopped in around noon on a Sunday, where there was no line and I was helped right away. Guy was okay, instructed me over to the outside elevators to get where the cars were. A nice girl who was newer helped me track the car down and I was able to leave. I did have some issues with the pass getting out of the garage (FLL just needed my ID, here there was a code to scan that went to my junk mail. I wasn't told I would need a code to get out by the guy at the desk so it took me a moment. I wasn't crazy about this particular car (Chevy Malibu) but it got me where I needed to go. The only problem I had-and this was me at fault-was I went to fill up my tank using cash right before returning. I saw the point float to 'F', so I figured I was good. Turns out it floated to 'F', then drifts away since the car wasn't full. Understandably so, I was charged for fuel by Budget at $9+ a gallon, so please make sure you completely fill up your tank! This was nearly an extra $30 that I could have saved, so don't be stupid as I was. read more

Horrible! Don't use. No one at counter... sign pointing to Avis to get car. Line out the door- been waiting 49 minutes. No automated system. No apology- never again! read more

The line took over 1 hour. The attendant left to go on break for awhile also. The line is rediculous. I would give negative stars if possible. I cannot possibly recommend a company that moves this slowly. read more

The extremely long wait for my car -- despite there being only one person ahead of me -- was frustrating enough. However, that inconvenience pales in comparison to the erroneous charges this location continues to add after the fact. I should have learned my lesson the first time, when an agent attempted to charge me for a dent that was clearly documented on the rental paperwork before I ever left the lot. Now, on a separate rental, I've been charged $250 for "excessive sand" in the vehicle. I did not visit a beach or any sandy area. Any dirt found in the car would have been the result of normal use in a region where it rains frequently and road debris sticks to wet shoes. These repeated, unsupported charges are unacceptable and reflect a troubling pattern at this location. I have requested a prompt review and correction of these improper fees. I also reached out to Costco Travel, where I booked the car, with no resolution. The lower rate this location offers is not worth the trouble, especially when they find a way to overcharge you on the back end. I will NOT be renting from this location again and will think twice about other Budget locations. I hope agent 62769, gets a bonus for the overbilling. read more

Awful. You drag out there to rent a car they don't have then they pass you to another company who will "fix you up" who want to charge almost twice as much. At 11pm at night leaving you high and dry. Appalling. Compensation will be sought read more

hire some people! It's Monday morning, the line is long and you have only 2 people working

The car was great and the price was very good, BUT the checking in / getting your key process was LONG - despite there being only 4 people ahead of me, I waited over 40 minutes to get my keys. Two employees were at the desk but only one was checking people in while the other did paperwork (I asked). read more

Budget Sea-Tac - Two employees at Budget but only ONE checks people in, despite a long line of customers - Car Rental Near Me - Seatac, Washington

I am NOT the same Mark B who previously posted his miserable experience! Zero Stars. At 10pm, the Budget rental counter was closed and everyone was referred to Avis. There were 60 people in line and the 4 Avis reps were working hard to keep up - except for "Gina" who sat at a customer service station looking around and helping no one for the hour that I waited in line. I will not be renting from Budget again. Even the post rental survey came from a 'Marie Larson' without a valid reply-to email address. More than likely 'Bot' from the survey company and not a real person. read more

This one is located near Seattle Airport. First expect to get in line for a shuttle bus to get to the rental place. Then get in line to get your rental. The line was ridiculously long on this Monday Morning! I've never experienced anything quite like it except when I was stuck due to snow (everyone wanted a car). Anyways, they had multiple and I mean like 10 plus registers (computers) but only with 2/3 customer service representatives. That seems unacceptable especially when the like had over 30 people. (That's not an exaggeration). I don't know what happened. Whether they were short staffed or whatever the cause, it was not a good day. We waited over 2hours in line. And there was no kind of remedy for this long line. One plus to the long wait was, we needed a larger car. They granted it with no charge. Still can't make up for the time loss but it was something. I hope in the future they have a better plan as I am sure they knew how many people reserves cat for the day. read more

Budget Sea-Tac - Empty Desks - Car Rental Near Me - Seatac, Washington

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Booked Budget on Expedia: 1. No mention of $200 deposit required at pickup. 2. Budget gave me an electric vehicle that I didn't request. Gave zero tutorial instructions on that vehicle. 3. Was scheduled for Budget rental cars, but they were not open. Signs directed me to Avis, where I waited in line for over 1 1/2 hours, at 3a.m., due to long lines and minimal service attendants. *Overall, unimpressed with the entire experience read more

We had to walk a bit far to catch the rental car shuttle. There were two staff collecting luggage and loading it on to the luggage section of the shuttle. Thank you for that courteous and efficient service. The shuttle drops you off and you find your rental company. We had reserved through Budget. I was EXTREMELY GRATEFUL for the chairs as my mom stood in line... 45 minutes to get the car!!! When we headed down to the garage she said there was a sign on he counter reading: 190 cars weren't returned yesterday. I told her: I hope that's not an indication that returning is a bigger headache than renting! We had to walk outside to fetch an elevator down to Express Assignment Service. As we again waited w more than a half dozen other travelers I joked "they're using that Express word pretty loosely" The two valets started offering everyone an upgraded rental for the wait. When my mom returned the car the following Friday she had forgot her kindle. She returned for it and a girl went to fetch it. My mom asked her if she could give her this, handing her $5? The girl said she didn't have to. My mom replied: well you didn't have to go look for and find my kindle. Service was friendly but I'm not sure what they need to do about executing all the reservations? Maybe talk to the nearby agencies....that all were able to process through people @ a much quicker rate than Budget. read more

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No one waiting. But it still has taken 15 minutes... and I am still waiting to get the car. Worst set up. You are better off not renting from the rental facility and going to Off site. read more

If you want to start your vacation in line, with a few hundred people, for 3 hours Budget/Avis is for you. I can see by the 1 1/2 stars total for them that I am not the only person who has dealt with this absolutely awful company. DO NOT RENT FROM BUDGET/AVIS AT SEATAC!!! We had reserved a Luxury Car... when I arrived at the counter after 3 hours (and I am not kidding... it was 3 Freakin Hours) I was informed they had "A Pick-up Truck, an Electric Car and a Mini Van". I asked about the Luxury Car and was told, "take it or leave it". So I paid for a Luxury Car and got a Mini Van! Felt like Charlie Brown "I got a Rock". Because it was so late, we couldn't drive to our destination and had to stay in Seattle, NOT CHEAP! When I got to the destination, other filmmakers said they encountered the same "Take it or Leave it". I wrote about the problem... no response. They should be looked into as a monopoly! They bundled too many car rental companies so you can't help but being a repeat customer. I WILL NEVER RENT FROM BUDGET/AVIS EVER AGAIN! read more

Budget Sea-Tac - There are 30 people behind me in line and early 125 in front of me. AVOID Budget/Avis at SeaTac at all cost!!! - Car Rental Near Me - Seatac, Washington

Budget is closed at 1130, sign refers all customers to Avis. There are 3 employees working the Avis desk and over 30 of us in line. Never again. read more

Employees are falsely claiming I didn't return the car with a full tank and adding the fuel charge to my bill after returning the car. Additionally, received the car with Oil Service required message. Had no issue with employee at fastbreak location, but based on the return experience, I would avoid this and their affiliated rental agencies (Avis) as they share the same employees at that level. read more

Had reservations and they had no cars. Not acceptable to fly in and have no transportation. I hate budget, Avis and Payless car rental

Added 1 star for the price at booking. It was competitive pricing but due to them not having my car I booked it similar, I had to pay to get a smaller vehicle. This spot is not open 24/7 like the website states. After a certain time, you are directed to Avis right next door. Hopefully you have time as it took almost an hour to get a car for an arriving flight after 1am. Employees are nice- it's just such a long wait. It looks like Avis Preferred is no wait so if I ever have to come back- I won't try to- then I would do that. read more

I've been using budget at SeaTac for years. I probably rent anywhere between 2 to 20 times a year. This was a really odd experience. I rented two cars this last week. The first car had a TPS light come on within 20 minutes of leaving the garage, when I looked at the tires, one of them was at 38 in the rest at 27. I return the car within two days and rented another car. When I went to return this car, I dropped it off at five in the morning. There was a sea of cars around me. And the lady said you're good to go. will email your receipt as usual. when I got home at midnight and Mexico, the car had still not been returned and I had not received an email. I logged on to budget and saw that they still showed that I had the car out for a rental. So an hour later of phone calls and I still had to follow up in the morning. They just said OK well, we'll close it out and I said well am I still responsible for the car, they said no. It was very odd. I still have almost $500 on my credit card when the original rental was only 115. Hopefully they all get sorted out. Overall, I've had nothing but wonderful experience with budget. I guess this was a one off and maybe I shouldn't be doing a review about it but that's why I'm giving it four stars. I am a huge fan. I just found out that if you rent a car while in Mexico on Wi-Fi for America, you could get it for half the price including insurance because they offer Mexico cheaper rates so I hope that benefits somebody. Thanks for reading my review. Have a lovely day. read more

45 mins later and somewhat frustrated, I was finally on my way! In a nutshell, the operating procedure for this location can be much improved. Cars should be checked to ensure they are in working condition before assigning to customers. Short of that, I had to swap out two cars before getting one that is functional. Here's more details for those interested... The 1st car was locked so I had to drag everything back to the counter and explain that I wasn't able to get in as instructed. I was informed that this one likely had issues and that's why it's locked (so shouldn't this be checked before assigning to a customer?) The 2nd assigned car looked promising as it appeared newer so I was quite frankly excited for the swap. After spending 15+ mins checking the car for damages and also Clorox wiping the car down, I proceed to load up the car and thought I'll be on my way shortly. Surprise, surprise, the car didn't start. After multiple attempts and self diagnosis, it sounded like it's a battery problem. Not exactly what I was hoping for after a long flight and back I go to the counter! By this time, I was praying to be getting out of here as soon as I can, and I took whatever car was assigned. However, instead of going through my normal ritual of cleaning first, I proceeded to start the car to make sure it's actually working. In this case, third time is a charm and after a quick clean (I found the hidden treasure of an old French fry in the seat crevice), I was finally on my way. Hooray? May just be bad luck, but I'd probably think twice before reserving at this location again. read more

I had a reservation and waited in a ridiculously long line!! 3 HOURS until I got into a vehicle. It wasn't very clean but after waiting that long I just wanted to leave. Never again will I use Budget! They also over charged my credit card. They never asked if I wanted to use my own insurance - I was charged for their insurance. read more

I waited in line for an hour to pick up my car. I have rented from SeaTac before and Budget always has a line. This time, there was a line with 2 people working at a time. When a third person from Avis finally joined, I had already been waiting 50-60 minutes. This man then tried to get me to accept an electric car when I had reserved an economy. He told me it was the same price as my reservation. I declined and told him if he has a hybrid, I'll take that. He said they could give me a Prius for an additional $15 a day. I told him no and that if they don't have an economy car like I had reserved, then I'll take the Prius at no additional cost. He said their system is going to charge extra. I told him that I'll take whatever economy they have like I reserved. He asked me again if I was sure I didn't want the electric car. I told him no, that's not what I reserved and that's not what I want. He stepped away for a minute and came back and said he'll give me the Prius for no additional charge. I am happy with the upgrade, but I'm dissatisfied with the lack of support for the 2 employees working and for the hour long wait to rent a car I already pre-checked in for. I'm also dissatisfied with being asked more than once to take an electric car when I already said I didn't want one. The only saving grace for this whole experience was the Prius at no additional charge. This is still not enough to make me ever rent with Budget again. read more

If I could give this location zero stars I would. The ONLY saving grace was the night manager. HORRIBLE customer service and by far the WORST car rental experience I ever had. I will never use Budget/Avis or their affiliates ever again. The rental agent was abusive, dismissive and absolutely unhinged. Completely unprofessional. Save your time, money and patience and book with anyone but this place! read more

Stay clear from BUDGET because it is everything except BUDGET. I jus don't get how you can get a rental reservation for $297 then go thorough everything and when you return the car they charge you $959 with a bunch of bs charges. I tried to call and get an explanation yet she didnt have much to say and asked why XYZ was charged to my car in addition if she also said it was "all included in the price" very unhappy with this rental company and being dishonest about fees and the price of what they would actually charge me. I would go enterprise or somewhere else...they might be more expensive from the start but cheaper in the long run after BUDGET adds all their charges. not very professional either that I call the company for support and she hung up on me lol. Going to write up something with the BBB after this one. NEVER RENT FROM THEM! read more

For others experiencing issues with Budget, here is the link to the WA State Attorney General's complaint form: https://www.atg.wa.gov/file-complaint#Online Stay away! I waited 2 hours to pick up a car. People ahead of me had been waiting longer, as long as 3 hours. Worse, someone came out to clear up rumors that there were no cars and gaslit people about how long they had been waiting. When I finally got to the front of the line, I was offered an EV, which I accepted. After driving less than 3 miles from the airport, an alert went on that I had 2 miles left and that I needed to charge the car immediately. It never occurred to me that I would not be given a car with enough charge to make it a respectable distance. I drove to the closest charging station, which was occupied. Unable to charge the car and the late hour (11:30pm), I called a Lyft and called Budget to tell them they had given me an undriveable car and that they needed to pick it up. The next day, I called to ask about picking up a new car. Customer service told me I could go to any location. Upon arrival, I was told that I could not pick up a car and they had no record of me being able to pick up a new car. The staff at that location kindly sorted it out and I was finally able to get a car. A few weeks later, Budget billed me for the tow. After speaking to customer service, I was ultimately able to be refunded the day I did not have a car, but they initially insisted the towing charge was legitimate. Budget eventually relented. But this was an absolutely terrible experience--the worst I have ever had with a rental company. I will not be using Budget again. Updating to say that after being told I would be refunded, Budget did not. In fact, they charged me a few days later for the towing. I am still trying to resolve this. read more

Arrived at SeaTac Car rental and the line was very long. Thankful I had Fastbreak so I went down 2 floors and met yet another line. There was no one at Budget so I was served by Avis. The woman was very nice. Go to my assigned car as soon as I start it there are warnings that something is wrong with the car. So I go to the counter again and a manager says I have to wait in the long line, again! So I do. Then the line is so long that a manager comes out to inform everyone that if they are using Budget Fastbreak they can no longer use the counter and must go upstairs to wait in the insanely long line. I spoke to her explaining my explanation but first let a gentleman that was waiting 45 minutes for a car seat!!! They finally helped him. Then the manager helped me get another car. When asking if I was with Avis (remember I was at the Avis counter) I said no Budget she audibly sighed and rolled her eyes. Then gave me a car that was dirty, only had 3/4 tank of gas and had all the stickers all over the car. The stickers were a clear sign that it was a rental which is incredibly unsafe. I haven't seen this many stickers on a rental car in years! Overall this experience was exhausting and the worst customer service and down right horrible! read more

I flew into Seattle and rented a car with Budget at the airport. I ran into a few challenges with my trip and ended up speaking with a manager Paul Anderson. He was kind, professional, caring, knowledgeable plus an excellent problem solver. Thank you Paul for taking the time to resolve the problem. I look forward to visiting your great state again in the spring. Best Regards, Gwen R. read more

Staffing. Terribly inadequate to serve the line. Average time at the counter: more than 10 minutes per group. Four staff manning the counter. Four more terminals available. Line of passengers is 40 groups long. read more

Waited over 2 hours in the longest line I have ever been in at Sea-Tac airport. will never book a car with them again.

We booked our car rentals through Budget. From a plane to a train and then a shuttle, we finally arrived at the car rental destination. Originally my brother and dad were going to drive but the guy said no one under 25 so I gave him my ID and became the second authorized driver. Usually car rental places allow drivers under 25 with a valid license to drive but with an added fee. This one did not. The guy helping us process everything wasn't rude but wasn't friendly.. Nevertheless, it was an easy transition to go down and get our cars. There was a snow brush inside the vehicle which didn't seem used. Cars were clean. We had USB ports and TV's in our car. When dropping off the cars, plan for some extra time because it is far away from checking in at the airport. read more

Budget Sea-Tac - Car Rental Near Me - Seatac, Washington

On the freeway the low-pressure warning came-on for the left rear tire. Okay, minor inconvenience, right? But nooooooo. Stopped at a tire store in Issaquah. They checked it. Not only was it punctured - but it and all three other tires were below the legal tread depth. The manager was very irritated to learn Budget rented me a car with illegal tire treads. He called the support number for us and after getting into endless automated menu loops and disconnected twice, I took-over and finally after twice getting bounced back to the start menu, I got to a roadside assistance agent. The manager got on the conversation and explained that this car was unsafe to drive especially in the rain today, and shouldn't have even been rented to us. And he asked for authorization to replace the tires. They wouldn't authorize it (other rental companies have authorized replacements to him). The only option they gave for that was for us to buy the tires and submit a claim for "consideration" of reimbursement. Good luck there, right!? Their "solution" was to order a tow, and send Uber to take us back to Seattle Airport for a replacement. They had no closer rental sites. I said this was a major inconvenience to us and I felt that they should send an employee with a replacement and the employee could wait for the tow. But nooooo. They sent me a link to Uber that I was to click when the car leaves with the tow truck. I reluctantly acquiesced and agreed. After a while and not hearing from a towing company, my wife had a better idea and suggested I click the Uber link and leave her there with the car to save some time. So I did that and Uber was there in three minutes. While on the road with the Uber driver, I got a phone call from the towing company saying it would be another three hours before he got there. I got to Budget at SeaTac and got a Bronco as the replacement. Nothing tossed-in offered for the inconvenience. So I asked if he would waive the fuel charge since I couldn't fill the tank. He marked it as returned with a full tank so we wouldn't be charged for the used fuel at least. When I got back to Issaquah, the tow truck had just arrived. I waited to get a picture of the car on the truck so I'd have proof that we waited with the car until it was picked-up. And it gets worse. Budget just charged our credit card another $182 for the emergency road assistance. By the way; the front disk brakes of the replacement Bronco were grinding. Budget's maintenance leaves much to be desired. Never again will I rent from Budget. There were better ways to handle this in my opinion. read more

Everything was perfect until the man at the counter outright lied to me!... In his efforts to get me to do a prepay for a full tank of gas, he told me that the average price for a gallon of gas in Seattle was $6... I clarified to make sure I heard him correctly and he confirmed that's what he said and then responded additionally with " welcome to Washington!"... He then made a point of telling me that the prepay would be at $4.80 a gallon ...I then made a point of saying please hold on a moment so that I could Google and confirm his claim. There was no line at the time so there really wasn't any rush and clearly he wasn't happy that I was going to take a moment to do that. Upon doing my quick research on Google, I confirmed that he was lying and I declined the prepaid for a full tank. Here I am still on my trip and I've yet to see anything even close to what he was claiming. In fact, I'm seeing gas somewhere around $4 to $4.30 a gallon. This pisses me off!! Whatever you do, do your research on the cost of gas before agreeing to prepay a full tank... This guy should be fired for his unethical behavior!!! I'm going to tell as many people as I can about Budget rental car in Seattle and about this guy in particular read more

This past week I rented two cars from this location. On both no fluid in windshield wiper reservoir. On the first car gas was at half tank. We told them and they filled up. On the second one they didn't wash it. There was a paper explaining why (winter storm) on the passenger seat. As others have said seems maintenance is lacking. read more

Waiting at Budget car rental for the last 1 hour. Wasting my beautiful summer Seattle evening at budget as they haven't bothered to clean their cars . Regretting spending a non refundable amount . It would be better to just Uber/ Lyft rather than waste time and energy at this terrible agency . Folks I would give it a -1 star if I could . What a waste of time and energy . read more

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I wasn't going to do a review but I so pissed and frustrated with agents. I rented a car from them through Costco Website. I asked for additional insurance, he said $60 extra. Then, come to realized it was charge $549 for 3 days and it was economy car. I called customer service that I was overcharged, she said I agreed to those charges when I signed the contract. I said yes, I signed the contracts but I didn't get to read before or the agent didn't give an estimate amount. I was going to get a refund of certain amount, however it's been two weeks and still no refund. I called 3x total and keep putting on hold like 20-30 minutes. Then, this last time, they hung up on me. Yes, when I rented the car I've 45-1 hour to get my car and there was no line. Ughh never rented w/ budget again!!! Worst company. read more