I almost didn't rent from this Hertz location because of the reviews - full stop sooooo glad I went…read morewith my gut. My pickup experience was smooth, easy, and genuinely pleasant. First stop on my Birthday trip - so far, so good. Enter: Akeem, a.k.a. Keem! helped me at pickup and he was great from start to finish. He was friendly, patient, explained everything clearlyz. He just had a really kind energy about him. I rent cars often for work / pleasure and I'm a President's Circle member, so I've been to PLENTY of rental locations - this was absolutely one of the better pickup experiences I've had. The car I received was clean! No complaints at all on pickup. Akeem deserves his flowers, and based on my experience, the reviews definitely DID NOT reflect the impeccable service I received. Stay tuned for drop-off, but so far, I'm very happy I rented here.

This location is trash and management is awful. Kelley, the manager, gave me a filthy car inside…read moreand out. He tried his best to sell me pre-paid gas, did not explain I would have a $50 charge should I use tolls, and hung up on me when I called to discuss.

Great car great price easy transition from picking it up to dropping it off I recommend Avisread more

Bad experience and terrible customer service. I received a text from AVIS, two hours before I was…read morescheduled to pick up my rental, stating they ran out of vehicles; therefore, they had to cancel my reservation. Mind you, I had to provide my credit card information in order to make the reservation in the first place. AVIS then proceeded to charge my card with a "no cancel fee" after I cancelled my reservation. I have called their customer service line twice already, since early February, disputing this charge and they still have not refunded me.

I don't know which location this van was rented from, but they about ran my wife, kids, and me off…read morethe road on July 2nd. They passed us on a shoulder driving easily over 90. Sorry it may impact your ratings, but please review the plate number on this date and don't let them rent from you anymore. They ran right through the red light after they passed us.

This place is absolutely horrible. I know there are not many options for local rentals, and not…read moregood that this is both Budget and Avis in a combined office, so two equally bad options. My experience was almost unbelievable. I made a reservation at The Colony Budget office through Expedia in the morning to pickup that afternoon. Shortly after I made the reservation, the office called me to let me know that even though I had a reservation, they had no cars and would not have a car for me that afternoon. I was not happy, but told them to cancel and went back to Expedia and made a reservation at the McKinney Budget office. Having been told by the other Budget office that they had no cars, I proactively called McKinney to make sure they would have a car for me. They said no problem will have a car for you. Problem solved, right? Wrong! Fast forward several hours to about 30 minutes before I was scheduled to pick up the car, the McKinney Budget office called to let me know they did not have any cars. I told them that I had called that morning to make sure they would have cars and was advised that they would. The agent who called said that if the phone rings more than twice then the line transfers to the central reservations and they have no idea if there are cars or not. I said the person answered on the first ring. I have been renting cars for 30 years and know if I'm talking to central reservations or someone at the local office and let her know that. She got a little snippy and let me know that regardless of who I talked to, they had no cars. She also said this happens all the time, every day and that she routinely has 10-15 angry customers for which there are reservations and no cars. She also said that since I made the reservation "last minute," that she had no obligation to get me a car. Evidently for Budget, reservations are actually just suggestions for the rental office to get you a car. Ridiculous! I will never use the McKinney Budget office, and unless there is no other option, I will choose any company other than Budget. I suggest you do the same.

I was without my own car for about a year. I found myself having to rent one frequently and I chose…read morethe location at 2775 S. Central merely for convenience. From my first rental to my last, I received nothing but the best service from all the team members. They came to know me by name as soon as I walked in the door . My daughter passed away in November and I was overwhelmed with the caring and compassion these folks showed me. Never had a single problem with a reservation or a vehicle! I mentioned a few times to them that I would soon be shopping for a car to buy. The manager ( I believe), put a call into Enterprise Sales in Plano and soon I was contacted by John. He immediately sent me the available cars in stock based on my choices of make , model , etc. John was very patient with me and soon I purchased a Camry from him . He made the process so easy and I drove my "new " car home within two hours. I am so pleased I made the choice to not only lease but to buy from Enterprise. Sharon Strickland

The only issue I have was that they couldn't split my payment into 2 cards. Otherwise, everything…read moreelse went smoothly.

Fair prices, prompt in responding, and on time with pickup! I would definitely recommend them, and…read moreI will definitely use them again and again.

We booked with this limo service. On the morning they were to pick us up and take us to the…read moreairport, after they were 25 minutes late (keep in mind we were trying to get to a flight) we called. When we called the number of the service we woke up the driver. Now they are in McKinney and we are in Plano, and they offered to still pick us up, but by then we would have missed our flight - so we said no thanks - and we drove to the airport in our car and had to utilize expensive Valet parking in order to have enough time to get through security and catch the flight. It was white-knuckle experience from the get-go. Definitely will NOT call them AGAIN. I don't know who is doing the other reviews, and family members should not count . . . but I can't imagine we were the first to experience this sort of service.

BE AWARE! I recently rented a car from Enterprise and had a concerning experience upon returning…read morethe vehicle. When I brought the car back, the inspector didn't immediately look at it but instead went STRAIGHT back to the office to retrieve a reflection panel and magnifying glass. She then claimed there were hail damages, which were not visible to the naked eye. This inspection is totally a setup. As I didn't encounter hail throughout my rental and the car was in the garage most of the time. My guess is that the car had those minor dents before I picked it up, especially since I initially picked up the car in the dark. And of course, they were not using reflection panel and magnifying glass to examine the care when I picked it up. The process is like a SETUP, as the inspector's method seemed excessive for what are typically normal wear and tear issues not easily visible without special equipment. Overall, this experience left me feeling worried about this store and renting from Enterprise in the future. I hope this review helps others to be cautious about this store in their future rentals.

Professional and accommodating I will highly recommend this location. I Had an issue with my rental…read moreand staff was pleasant.

just wanted to share a couple pictures of some of the rental cars from Intellegated Enterprises…read more The fleet was clean, stylish, and exactly what I needed. The process was smooth, the service was responsive, and the ride quality exceeded expectations. Whether you're booking for business, leisure, or just need something reliable last minute, this company is on point. I appreciate how easy they made everything. You can tell they care about presentation and experience. I'll definitely be back and recommending them to others looking for a no-stress car rental. Solid service, great cars, and good people behind it!

From the owner: At Intellegated Enterprises Inc., we make sure our customers have the vehicle that's right for them!read more

I have used this location 2x in the last 60 days BOTH times had the same great service. I usually…read morewait to see if the experience is consistent before writing a review. The front desk to the point of driving off the lot was just so easy and pleasant. They have a great variety of vehicles on the lot and plenty in stock. In a time that most places are lacking customer service this place delivered

Custer and 121 location has best Enterprise service I have experienced nationwide. I have a…read morebusiness account and have rented exclusively from Enterprise Business for over six years. This Custer and 121 have always distinguished themselves from other locations. John Fluty, the Branch Manager goes the extra mile to help with special requests. I spoke with Jalen Foster earlier today regarding a request and despite the busy, busy office, he was very friendly, professional, thorough, and managed the hectic pace gracefully.. Thank you Enterprise!

Amazing place!!!!! Amazing people !! Easy to work with !!! Literally got approved and got help…read morefinding my car !!! No hassle!! Didn't talk to a single dealership lousy sales guy who wants to take my money ...0 money down !!! I TRUST THE BANK !!! Made me feel comfortable about getting a vehicle

Ok, I have rewritten this review several times. BUT This is the nicest I can possibly be with this…read morecompany! Worst f×cking experience of my life! This is an absolute scam! They lied during the sales process. To Date I do not have a bill of sales, lease documents NOTHING despite several requests. They don't tell you if you convert to a lease it's the same as rebuying your own car, plus sales tax. When asked why did my payoff increase by 9thousand dollars. THIS Pirahanna of a sales person, lied to my face citing this is just how the lease calculates your payoff! They will screw you every way possible! Do Not Lease From these Scammers! Absolute Trash! Stay far away! If you do lease expect to be screwed! Management is even more trash than the sales clown!

They did a fantastic job on my Mercedes which got hit with nearly $4k of damage from a recent hail…read morestorm. Jason and the team took the time to explain the process, what to expect, and even offered to help transport me after dropping off my car. They worked directly with the Insurance company on filing a supplement request when additional damage was found. They called me no less than 4x times giving me updates during the few days they had my vehicle. When my wife came home, she commented on how my car looked new again... enough said. Highly Recommended... just hope that they can get past the challenges with zoning and the HOA trying to push them out of their location.

Wish I could give these guys 10 stars... They were terrific. Professional. Kept me updated at every…read morestep of the way. Worked well with the insurance company and made my car look like new again! Use them with confidence!