If I could I would give this car rental location a ZERO. In preparation and coordination of moving…read moreour child from S.F. to home I pre reserved a pickup truck at the Shingle Springs location 2 days before. I was told they would need to bring one to the lot so I could not have it at my requested 9 am but it would be available at 10. Upon arriving to pick it up at 10, it was not there and they did not even know if one would be available that day!!! Thanks a lot Hertz. Way to mess up a carefully planned move! And to top it off. The customer service person I spoke with for my refund acted like they were doing me a favor by not charging me a cancellation fee!! What a joke. I told her I should charge them the $50 cancellation fee because the failed to provide me with a vehicle.

I was skeptical to use the rental location but I was pleasantly surprised. I rented a mini van two…read moredays prior to my leave date. The next day with concerns there might be issues I called to make sure they had received my reservation. They had, and told me they would be getting a van brought up to the location sometime that day and then let me know when it would be ready. They did call and said I was all set. That afternoon I went to pick up my rental. It was quick and the gentleman behind the counter was polite and prompt. We checked the van out in a matter of mins and I was on my way. Upon drop off I was there a total of 5 mins to sign a few forms and for him to check them mileage. Overall a good experience and I would use them again. Be sure to call after making your reservation to verify they received it.

Jamison and staff are very nice and accommodating. I had the weekend special and had to bring it…read moreback due to a undercarriage problem. The Ford Focus was a compact car and fine if using for simple travel but uncomfortable for long distance driving. I could feel every bump on road, it was a very noisy ride and it was difficult to learn the dashboard technology especially not having any manuals. Not user friendly as the staff had a hard time helping with it as well. Aside from the negative experience with this car, the staff was very helpful with changing out the car for the next two days. I will rent again from this service center, and I would recommend it too. It's convenient and they pick you up at your home so you don't have to park your vehicle at the center. Jamison and staff are very flexible and accommodating and made my rental experience a good one even with the issue with the ford. Thank you! S.Williams

This was the worst customer service I have ever received at a car rental business. I went to pick…read moreup my rental on July 13, 2026. There was only one employee helping customers and he was running around everywhere in the heat, so this is no reflection on him as he was very polite and apologetic, and it is clearly a management/understaffing issue. There were multiple customers in the waiting room, and the phone was ringing non-stop with no one to answer. Firstly, I had a reservation but still had to wait 45 minutes to actually receive my vehicle. The car was wet, so had been washed, but the windshield was still covered with dead bugs/bird poop. Inside of the car is very worn and old looking. I was informed that they had just filled the tire with air so the low tire pressure notification should go away, but it has not, and there is also a "routine maintenance required notification." The worst part is the car was given to me with NO GAS! So I had to go fill it right away. I have already contacted Enterprise customer service about this and they said to "please reach out to the roadside team to assist with the mechanical issues." But why should I have to take the time to do that when it was given to me like this? Warning all customers to stay away from this place at all costs!!!

A little difficult to get the truck out of the yard but the people at the desk are friendly as can…read morebe as is the nice guy that prepped the truck for me. I've rented trucks here twice and never had a problem with the truck itself other than them smelling of cigarette smoke. The trucks I've rented have had the lifts rather than the ramp and honestly the ramp would have been nice but all in all a good deal.

Ray and his team are a pleasure to work with and I highly recommend this location if you need to…read morerent a car. Great customer service and rental experience. Thank you!

THIS LOCATION WILL TRY TO PIN EXISTING DAMAGE ON YOU. AVOID…read more I rented a small compact car for the day to drive around Auburn. The provided car was a black Mitsubishi Mirage with dents, scrapes, rust damage, missing hubcaps, and other issues all over the vehicle. I pointed out the larger more noticeable areas of damage, and the attendant quipped back "Don't worry about it, I have it all marked on the form." So I decided to trust him and took a quick 360 video of the car notating the damage all over the vehicle. Drove it for the day without any issues and returned the vehicle after hours in the key dropbox, and decided to take another assessment video just in case. These guys call me back 2 days later and tell me there's an issue with the car and that there's NEW DAMAGE on the driver's side and that I'm now liable for repairs. I've never damaged a vehicle in my life and have returned every car in spotless condition. They give me a piece of shit car with scratch damage all over and now tell me I need to pay to have existing damage on one area of the car repaired. I told them to send me photos of the damage and that I have both before and after videos showcasing the entire car. After an hour they respond with an apology because they reviewed previous photos and it is indeed existing. You seriously couldn't do your job and reviewed those photos before harassing your customers? This place is a fucking clown show.

I rented a car at the end of August and had the best experience. The staff/owners were so…read moreaccommodating to all of our needs. If you ever need a rental car, they are your go to thank you for the best experience.

Odi and his team are amazing, flexible and attentive. If you want to rent a car at a competitive…read moreprice without the "hoopla" with a trusted company Freedom Rental A Car in Lincoln does the job!

My experiences with Enterprise Rent-A-Car have always been positive. And I am pleased to say this…read moreone was no exception. Needing a car rental due to a recent car accident in which I was rear-ended and being that Enterprise was literally right next door to the business doing the body work, I was thrilled. I stopped in on the same day I took my car into the body shop for appraisal. Super professional and friendly employees kindly answered all my, many questions thoroughly and patiently. It was very reassuring to me to know I could count on Enterprise during this difficult time without my car. On the day I dropped off my car for repair, I had made an appointment at Enterprise, too. So I knew what to expect. Even before my appointment, I received a phone call from Katie confirming and reviewing the appointment details. Wow! I was impressed. She acknowledged the insurance company, which was paying for the rental (that being the insurance of the person who hit me), as well as what that insurance would and would not cover. That was important information. If I did not want to pay the Enterprise rental car collusion insurance, I needed to bring my own personal auto insurance policy number on the day I was getting the rental car. Finally, I would have to leave a $50 deposit, which would be refunded when I turned in the car. The pick-up of my rental was seamless. Since my last business dealings with Enterprise many moons ago, their vehicle checkout procedures have really been streamlined. I worked with Jake on securing my rental and could not have been more pleased with his knowledge of Enterprise procedures. He completed the paperwork sitting in the rental car on his iPad. He then answered every question I had about the vehicle's operating system. I left Enterprise that day feeling confident driving the rental. During the week of driving, I was receiving texts from Enterprise providing phone numbers and who to contact should I need any help or assistance. That was a totally an unexpected perk I really appreciated. A day after I returned the car, a texted survey asking about my experience was received. I am impressed with this company valuing and following up on customer satisfaction. Lastly, a shout out to Marqel for his help. I highly recommend the El Dorado Hills Enterprise Rent-A-Car company for your rental needs. Safe driving!:)

We rented there once and had a great experience and it was close by, so thought this is our place…read more The next time, reserved on line then even stopped by to make sure it was all taken care of and paid for an up graded car. When we picked it up the car was dirty, they had no up grades for us, seat was so low I had to take a pillow to set on and I am 5'3". the left back made a banging sound, but we could find nothing wrong. We had to pay for 3 extra days because it was a holiday and weekend since they were closed those days. So it just set in our driveway. When I went in to complain to Gabrielle, he said someone would be in touch with me. No one ever contacted me, so I called and went in again and no one ever got back to me.

We drove up to Kirkwood for a one-week vacation and discovered on Saturday morning that my Audi…read morewouldn't start. On Monday, the auto shop that worked on German cars in South Lake told me they couldn't get to my car until Friday. My Uber driver in South Lake on Monday warned me the annual celebrity golf tournament was coming up this week and most rental agencies run out of cars. So I reserved a car for Wednesday, with a return date of Monday. When I picked up my car, there were no other cars available - thank you, Uber driver! I explained to the woman at Enterprise that I wasn't sure when I needed to return the car, and she said there was no problem returning it early. Since Uber, I've rarely rented cars, and it's usually a very negative experience. This was great, though. No waiting, the woman I worked with was very efficient and polite, and no hard upsell on extras. It turns out I was able to return the car early and got the bulk of my payment refunded. Overall, a great experience for renting a car.

During our family road trip to Southlake Tahoe from LA, I started seeing key fob not detected on…read morethe dash. We stopped at the Enterprise location in Gardnerville NV no help just maybe the key fob needs a battery you try Auto Zone down the road. Seeing Lake Tahoe was our final destination we stopped at the enterprise location in Southlake Tahoe they were happy to replace the key fob battery and make sure it worked. Thank you you Jackie, you really saved the family road trip This is what customer service looks like definitely using enterprise again for rentals