I've always trusted Enterprise, but this experience was awful. Our rental broke down, and we were stranded on the side of the road for over an hour and a half -- including my 92-year-old mom, standing there with her suitcase, waiting for help that took forever to arrive. All we asked for was a full refund for the stress and inconvenience, but Enterprise only offered 50% back and said that was "adequate." After waiting a month for corporate to respond, that was their final answer. I'm beyond disappointed. Enterprise used to mean great service -- now it feels like you're completely on your own. read more

I had to use enterprise due to my car being repaired. When I made the reservation I spoke to someone on the phone who wasn't in the area because he didn't tell me that the enterprise he booked the car at was in a CASINO, meaning it was a huge hassle to find. Not exactly ideal for being alone with 2 toddlers. There's no signage at all outside the building. Due to this I ended up being late for work only for them to tell me after I waited another 20 minutes that they don't do insurance reservations. WHAT A JOKE. read more

Why why why....... This place has great opportunities to improve! Customer Service I'm convinced they do not know what this is... I show up to pick up my car and there's only one person I see in the place; the guy is on the phone and computer. He inform me it would take awhile and suggested I take a seat. I wait for 10 minutes as he continues taking calls along with thanking and the guy that delivers his food. By the way I am the only customer in the joint! Finally it's my turn to get some service. He goes into the system and prints the contract. He says he has to go and get the car cleaned up and ready for me, the dude leaves me in the place (I assumed I'm by myself) and goes away for 15 more minutes. I am pretty pissed at this point.... I yell out Shit pretty loud as this lady walks out her office. She does not acknowledge me and was not there to work as it appeared to me. When the guy returns the car is on a quarter tank and he says I only have to bring it back on a quarter tank. Wtf?!?!? Man I am traveling I don't want to get gas I want to get the car load up and hit the road!!!!! I don't just bash establishments I offer ideas... In the future Enterprise, please make the customer your top priority and get things done (washing the car) prior to me getting there, my time is more valuable than waiting for you to do your job. Fill your rentals up, make sure I can go awhile before I have to stop for gas. read more

Enterprise Rent-A-Car - Car Rental Near Me - Reno, Nevada

I was having a Horrible day! Trying to find a rental company and everyone was wanting to charge WAY too much and almost everyone was out of compact cars and wanted me to pay for a bigger vehicle that was not what I wanted. We had to rent a car since our car was in the show getting fixed. they did everything to get us the lowest price possible. We wanted a compact car but they did not have any available so they gave us a crossover for the same price as a compact car. They also took me to my car at the shop when i had to drop the rental back off. read more

Great service, they came to pick us up on a cold icy day and it was tough as they were slipping and sliding with their four wheel drive truck!! Of course they were very busy and it took awhile to put us in a car! They gave us a Dodge Caravan and it was great to drive on the cold, snowy days!! They checked us in right away when we turned the van back in! The only thing I recommend is to pay for the extra $15.00 a day for the extra insurance!! As they found a small knick in the windshield and was going to make us pay, but the extra insurance coverage my husband bought took care of it!! I would go back to them!! read more

We received very poor customer service at this location. I am white, my husband is Mexican, we have the same last name (which is difficult to spell/pronounce) and I believe that we were racially profiled based on this. Although after reading the other reviews on this site, maybe it is just really poor customer service at this particular location. Even though I had made the reservation online and called to confirm the reservation I still had to provide my driver's license, credit card, and here's where it gets weird, a copy of my personal vehicle registration (so I can prove my address). Originally the man who attended us asked me to provide a utility bill with my address on it, but who carries that in their purse? Then we were questioned about how long we lived at our house (12 years since we bought it). The entire time with this guy looking back and forth between us like he is trying to catch us in a lie. Even though my husband handed over his DL to the guy checking us in (we have the same last name and the same address). The guy looks at ME and says "and WHO is Abraham to you"? Once I confirmed that we were married the man says that it is "okay" for Abraham to drive the vehicle too. When I declined all "extra" insurance coverage I was questioned about MY insurance company (name and deductible amount). I have rented from Enterprise on several occasions past and was never asked about who my personal vehicle insurance was through. As he is telling me that he will place a "hold" on my card for double the amount of the rental. Then he says to me "would you like XM radio turned on" and I said "yes, if it's not extra" and he said "only $5.99 per day". I declined and he rolled his eyes at me. Why would I pay $6 extra per day when the car comes with a USB port for my phone music? Anyway, when I returned the vehicle four days later I was asked by the staff about my rental experience. I told them about my problems and how I felt that we were racially profiled and they told me that the man who had attended to us is the Branch Manager of that location. He is rude and should have no place in customer service. I have rented from the Commercial Rental location on Mill Street for several years through the business I work for and have never had a problem. I will never rent from Enterprise again. Not for business or pleasure. read more

If I could give a 0 stars I would. Take your business to mill street because 4th street will burn you! Stay away from Gabby. She's a witch. She over charged me for a car I didn't want and refused to honor the lower price I was promised. When I called to get a receipt she lied about sending it! The cars I was forced to rent smelled bad, like Chinese food and were stained on the ceiling and seats. One of them needed an oil change and the other needed an ailignment. Worst cars. Worst service. Worst enterprise in Nevada I'm sure! read more

I was having a pretty terrible weekend but I was lucky enough to deal with both Adam and Bobby. Excellent customer service! If you are ever in this branch all you have to do is ask for Adam or Bobby and they will take care of you to the T. Both these men need a bonus or raise. They really do put the customer first and go out of their way to make renting a car easy and painless! read more

A few weeks ago I found myself in the unexpected predicament of being without a car. My insurance company was able to secure me a rental through this Enterprise location. My experience with the staff and the car itself gave me all the reason to look at Enterprise from here on out for future car rentals. A representative promptly picked me up to take me to the location since I did not have a car. They were courteous and understanding and quick with the processing. The staff was also quick an helpful upon returning the car. Great people! read more

I left a mean review and I am revising it because it could've just been an off day for them. Tiffany was the person helping us and apparently, she doesn't even work at this location. She was filling in for someone on vacation. But one big problem was an associate there named Blaire (sp?). She's just the employee that you wouldn't want on your team. Terrible customer service and a seemingly lazy attitude towards work. Treating customers like a nuisance to her day at work. Ok, I get it. Slightly busier than usual? If you can't handle dealing with people, maybe you should find a new line of work. While there, we also met the porter named "Shawn" (sp?). Seems pretty nice of a guy, hard working type. He's kind of slow, but it's okay. He's up in age so not a big problem to us. We understand. The sad part was when the guys in the picture I uploaded was talking smack on their fellow coworker. Really guys? Get a life, this isn't the high school cheer team. You work with this guy, have some respect and help him. You're a salary employee just as him, what makes you any better than him? If you have a problem, say it to his face. Grow some. Imagine if these schmucks talk smack on their fellow coworkers, where do they stop when it comes to bosses, other coworkers and even customers. If you really want to sit around like a bunch of idiots and talk crap about people, at the very least... DON'T DO IT IN THE FRONT OFFICE WHERE EVERYONE CAN HEAR YOU. Do people not have any pride in their own work these days or what? I will leave it at 1 Star. The reason? Slow service. Lazy workers.(Blaire and porters) Unorganized. I know it's not Tiffany's fault, she's just filling in for some guy on vacation. But seriously? If your business relies so heavily on one person to run the place, top management needs to reevaluate the situation. thats all for now. read more

After my car was rear ended and called a total loss, my insurance company gave me a week of car rental according to my policy at Enterprise. They came by and picked me up in a nice SUV and drove me to their nearby rental location. They were out of smaller cars but my insurance called for a larger car so I rented a Ford Excursion for the weekend. On Monday I brought it back for a smaller car. They were great to work with and on their game. The office is very spartan but they don't need to clutter the office with useless things. I have the car for a week- paid by my insurance and hope I'll find another car in that time frame. read more

Rick and his colleagues were great to me. They made me feel like a human and showed genuine empathy for my situation.

I have rented cars for the past 9 years off & on & this is the worse customer service I have ever seen. If you can, go somewhere else as if you don't watch your back, they will stab you big time. read more

Top notch experience, friendly knowledgeable people, immaculate late model vehicles, walking distance to downtown casinos where they have rental desks there too. read more

Do not use this company for any reason---- 1 they do switch and bait on their pricing. They will quote you one price and then charge you another. You will not be told the real price and they will slap your card with a huge deposit and you don't get it back! I rented a car for 2 days and 6 hours and Paid $280! I was told $$64.00-- and you don't get anything back! They lie and steal. Also, they hire very untrained uneducated people who will lie to you. very worst rental office and company in all of the state. You might get a deposit back but it will take up to 10 business days so they take your money and keep it for 10 day at least. I had to file a police report and they said it would be refunded but haven't seen a penny back. Use a reputable and professional company. This is not it and you will be shocked at the end as they lie on pricing at the front. read more

I had a good experience and I was in and out pretty quickly. The associate documented the previous damage to the car so I didn't have any issues when returning it to a different location, unlike the previous experience I had with Enterprise. The cost was pretty high but it seemed on par with other rental companies given my itinerary. read more

Abby was very helpful and enthusiastic. She helped me from start to finish, from initially reaching out to me, rescheduling my pickup time/date, pick up from body shop and driving me back to the body shop. Great job! read more

The young lady was professional and prepared. TAHOE LT was CLEAN and ready to go. We were also able to drop the vehicle at the airport since it came from their inventory. We will return to Reno and Lake Tahoe next year for family vacation and rent from this Enterprise location. Thank you! read more

Excellent customer service. I rented a car from them and it exceeded my expectations for several reasons. The 1st was the level of service I received, the manager was both courteous and competent. 2nd the car was extremely clean and well taken care of. 3rd was the prices were very fair and the time it took to rent the car was simply fast. I would recommend them and use them in the future! read more

Every time I've rented a vehicle, not only are they ready for me when I come in but the vehicle is always a great choice. The 4th street team has taken great care of my car needs. read more

I have rented cars from this location for years and have always had great service with the one exception of a bad tire a long time ago. I think it is wise to call 3 days in advance to confirm all the details, especially if you require them to pick you up at home. Sharon Friberg read more

If i could give no stars of course i would, this review is long overdue. In January I was in a horrible car accident that left me unable to walk. It left my husband with no usable car, two children and a full time job, also no income coming in from my end anymore. Our insurance uses enterprise rental services. We do not. We had one experience with bad customer service and ridiculous pricing and have always continued to use hertz, with no problems or issues. However as I said this was due to a total loss of our car so it was through insurance and we were given no choice. The people at this location are absolutely incompetent or just plain rude and uncaring. Our rental was up with insurance on the 9th of February, my husband had many work engagements and one very importnant meeting scheduled for the rest of the week, so I called tuesday morning (the 9th) to see how much it would be a day to continue with the rental we had. I spoke to a female, I wish I had gotten names but I did not assume at the time I was being lied to and would have to remember such names to prove what they had said, silly me I took their word for it. I gave my name and she found us on the computer and happily told me it would be $10.62 a day. I even sounded shocked, I said "Really!" And she assured me yes. I told her that was great and at that rate we would probably keep it a few more days. I know at this point the only proof is that I wrote on my notepad "$10 a day- enterprise". I told my husband to which he happily agreed we keep it at least until the 12th. On the 11th being proactive I decided to call and check what our final bill would be, just to be prepared as I've said I dont really trust this company price point wise, as you can see with others reviews. I called and spoke to a guy (I wont use the term gentleman or man, as i now know this person lied to me) again he looked me up in the computer found my husbands rental. I asked how much will he owe when he drops it off? This time I got $1.53 or some such change amount. Again shocked I said "really? Are you sure?" He confirmed yes. Great! I said and hung up. This time my father was near me and I distinctly told him "wow the rental will only be a dollar" he was shocked as well and we all went about our day. My husbands day off Friday the 12th , fills the car to where it was with gas, calls enterprise to say he's returning the car. Remember this is our third time calling just to confirm a price before we went down there. All of a sudden we owed 60+ dollars as well as all the $50 hold they already had on our card! Pardon me but WTF? Thats $110. From this point on my husband, who is a manager, spoke with "Jack". This person was rude, insensitive, completely unapologetic and lacked basic skill in handling customer complaints. Might I add compassion seemed to be lacking here as well. Bottom line this person. Flat out denied these employees had quoted me these prices, he called me a liar in no uncertain terms. Pardon, but I am bed ridden, basically can only sit and jot notes and make calls. I know what these people said to me or I would never have repeated the information to my husband. They were unwilling to work with us and actually informed my husband they were now closed and he had to take it to the mill st location. I felt so completely shafted and mistreated as a customer I felt the need to write this reviewand inform my insurance company of what they are associated with. DO NOT USE THIS COMPANY. I will never recommend them, and now will only re tell this story to anyone who asks about enterprise. My husband and myself are both in customer service and have worked our whole lives in the field and I have truly never experienced such bad communication in a company let alone the lack of any empathy, compassion, or basic caring for their customers. Whoever "Jack" is at this location needs a lesson in the customer is always right, word of mouth reputation and not arguing and talking over a calm customer with a valid complaint. read more

I will not be renting a car from them again anytime soon. I booked a car to go to a concert in sf. Something happened and I was referred to the 4th st location. I called to see if the would honor my reservation and the lady put me on hold. I was still on hold when I walked in their door 12 mins later, and the lady behind the counter was doing absolutely nothing... No customers, no nothing. I asked why she still had me on hold and she tried to tell me it wasn't her. The other lady left. I asked her if they were going to honor my reservation and she rudely replied, " I don't have to do anything, I'm doing you a favor by letting you rent a car." If I wasn't already running late I would have walked out... But I continued anyways... I asked to have insurance on the vehicle also and upon return of the vehicle and receiving a statement, she checked no on the additional insurance. I will never deal with these rude and inconsiderate jerks again, and if that was management, like she claimed to be, then the company must not like to make money cause they're sure not getting mine... read more

I have never had such horrible customer service. I will never bring service to enterprise ever again. The staff at 4th street in Reno is a joke. While dealing with them in the office, jumping through hoops, we watched 2 other customers receive poor customer service. The guy thay helped us misinformed us on so much. Such a waste, you guys need better staff. I manage a hotel and will also warn my guests to never deal with you guys, save them the trouble! read more

Just another rental car place, really--but they're as good as any, and if you live in town, you can save a ton by renting here instead of the airport. We needed a longish-term car while ours was in the shop, and spent about $200 less by picking it up here. read more

Our rental car experience at Enterprise in Reno was excellent! When we called to be picked up they were very prompt. Our agent was very courteous and thorough in every way. We would certainly utilize this location again. read more

Completely satisfied with my rental from this Enterprise branch in Reno. Very friendly and helpful staff; Branch Manager Eric Whiteman was particularly helpful in resolving any problems. Whenever I'm in Reno, I won't be renting a car from anywhere except this Enterprise branch. Top recommendation. read more

Best rental experience I've ever had. They advertise that they pick up, so while that was expected, it was still nice that they did. The driver, Nate, was friendly and helpful. I had been in an accident and my car was in the shop. I had a discount code through my insurance, and they had no problem setting that up. I just wanted a cheap economy car, and they had an Altima for me, but offed a Ford Expedition upgrade for the same price! It was such a random and nice thing to do. The space of the larger vehicle really helped out. (I normally drive a Mini Cooper). When I dropped off the car, they went out of their way to ask if there was anything else I needed or if they was anyway they could improve service. It was clear to me that they care about their customers. In the end I got a ride home from Nate again. I had planned to Uber it, and battle with insurance for reimbursement later, but the free ride saved me that trouble. I am a member of National's Emerald Club, but after this experience with Enterprise, I'm switching teams! read more

I wish there were a way to split this review into 2 parts. I'd give 5 stars to the very polite, professional, and friendly young lady who was working behind the counter this morning, and zero to the company whose system is apparently in complete disarray. We had a car reserved for a 9 am pickup. It wasn't here. One wonders what the point is of making a reservation, if it doesn't cause the company to make sure that the required product is in the proper place at the promised time. I lost count of the number of times she got on the phone to colleagues who were allegedly bringing it from another Enterprise location in the city, who kept telling her they'd be here in 15 minutes or less. When it finally arrived, well over an hour after the scheduled time, the gas tank was empty. We were promised a generous discount for the inconvenience, which we think is quite fair assuming it actually materializes. Not the worst experience we've had with car rental, but not one we're anxious to repeat. read more