Car was ready as promised and they upgraded us for free. My son had a snaggle with his credit card but they helped him figure it out and had a lot of patience for the situation. The office staff was very personable. We'll be back for sure. read more

DO NOT RENT A CAR FROM THIS COMPANY! I reserved an SUV 2 1/2 weeks before a ski trip to Tahoe. We were scheduled to arrive in Reno late Saturday night and we stayed in a hotel for the night. The Rent A Wreck outlet was closed on Sunday, so arrangements were made for the key to be hidden and I'd be able to pick the car up. I was told I'd have to send scanne images of my drivers license and credit card. I called 4 days before arriving and spoke to Jerry, who was reluctant to give me his name. I told him i was ready to send the email, but asked if there was a way to avoid sending an image of the credit card. I have been the victim of identity theft and emails get hacked - I offered to provid my card number overthe phone so they could process the charge. Jerry (real name Ali, as confirmed by their head office) told me he'd have to check with head office, but he was 99.9% sure they would not accept that. He said if he didn't call back in an hour, the answer was no. I then asked him to simply call me to let me know. He then said "I'm not renting you the car" . I asked "why, all I did was ask you a question"? He said "you phoned here 6 times and argued with me" (this was completely untrue). I offered to send the card image, but he said no. I asked to speak to the owner and he said "I'm the manager - I make the decision". I then asked for the phone nmber for their head office ut he would not supply it. I found it online, called and spoke to a woman who agreed this should not have happened, gave me a case number and promised a senior erson would call me back within a day, but nobody called back. I ultimately rented from Enterprise. This was my Seinfelt moment "no soup for me" from Ali. Save yourself the aggravation - this company has no corporate integrity. They may be cheap, but they don't follow any of the rules of normal business behaviour. Who cancels a ar rental on a whim? Ali does. read more

Horrible customer service. They stated on returning our car we would have a ride to the airport 10 min away and would be there at 830am. They didn't show up until 8:44 (we had already called Uber at this point) they have no after hour assistance so if something happens to you after hours you are on your own. Not with the small savings to rent a car. read more

Rent-A-Wreck - Business sign - Car Rental Near Me - Reno, Nevada

ZERO STARS!!! IF YOU WANT A WRECK, RENT HERE. YOU REALLY ARE RENTING A WRECK!!! The check engine light came on on a Sunday, when they were conveniently closed so I had to park it and turn it in the next day. The lady at the counter really looked like a typical old witch and said, "We are not refunding you. I drive with a check engine light all the time!" This was even after the guy on the phone told me he would refund my money for this non working piece of shit car. I am now having to go through the mess of disputing it with my credit card. Lots of time lost and my daughter had to drive us around during my visit there because of this mess! The "shuttle service" was them picking me up in this filthy little car and taking me to their tiny little filthy office in an old hole in the wall strip mall in the worst part of town. SAVE YOURSELF THE HASSLE AND RIP OFF! DONT RENT HERE!​ I really regret not listening to the reviews! read more

Rent-A-Wreck - Check engine light in orange! - Car Rental Near Me - Reno, Nevada

Nothing but great service, here!!!!!! The price beat the regular rental companies and the small inconvenience of having to be shuttled to an offsite facility was worth it. read more

great and friendly staff I was able to call them and they picked me up right away and Tiffany was great friendly and was able to go out of her way to take me to the airport early read more

Great service. Great prices. Alex, Jerry & Terry all very helpful. I left expensive RX sunglasses in rental and they mail to me. 1st class customer service. Highly recommend! read more

I am writing to express my dissatisfaction with the recent car rental experience I had with your company. Unfortunately, the experience was far from satisfactory due to several issues: The car provided was old and not cleaned properly. I was charged double the price for a one-night rental. I initially paid through Expedia, but I was informed that the reservation was canceled. As a result, I paid directly to your company, while Expedia retained the original payment. Despite filing a complaint with Expedia, the matter remains unresolved, and I feel that I was taken advantage of in this situation. It is unacceptable to have paid $300 for a one-night car rental under these circumstances. all I can say, is that I should have read the reviews. NO more Expedia and Never again Rent a wrecjk read more

DO NOT DO BUSINESS WITH THESE PEOPLE. This is a scam. I prepaid for my car rental including insurance. They were happy to take my money. When I arrived on the day to pick up my car, I called their phone line to schedule a pick up. They never showed up. The store hours listed on the message machine said they were open until 6pm. This was a lie. I paid $300 for a car I never received. Expedia won't reimburse me. Rent-a-wreck won't reimburse me. I guess Expedia's policy for reimbursement is that they must contact the supplier before they will reimburse you. Obviously the supplier won't answer Expedia's calls or emails. All I can do now is post a negative review and hope that nobody else does business with Rent-a-wreck. I will be posting a review here, and reporting them to the Better Business Bureau. Rent-a-wreck and Expedia stole $300 from me. read more

I used RAW recently and while the service was great, the cars were filthy, seats and all. Should that be an exchange for the price? It seemed no effort is put into the cars to clean them.I covered the seat and wore gloves til I got home and was able to clean and disinfect to some extent. read more

I made a reservation through Expedia and chose Renta-A-Wreck because they were an option through a supposedly reputable company like Expedia...my mistake. The car was clearly shown on the options AND after I made the reservation as having Unlimited Mileage. Luckily, I phone the Reno center directly to ask about an interior option, and they asked how far I was traveling during the week's reservation? I told them approximately 1200 miles and they quickly stated that Unlimited Mileage didn't include anything past 500 miles. What?? How is that unlimited? I'm so glad I had a reason to phone beforehand and didn't find out the day of my trip. I canceled the reservation due to this misinformation, false advertising, and Expedia was unable to secure and refund, told me that the rental company would not cooperate. I will never use Expedia again and I highly recommend everyone avoid Rent-A-Wreck, very unscrupulous. read more

Rent a wreck popped up during a search for a car rental in Reno NV. I was skeptical because of the name but the price beat all others rentals in the area. It was a good buy after all. It was off site of the airport, but they picked us up and returned us to the airport in a timely manner. The car was clean and the whole process was a simple one. I would recommend them to all my Family and friends. read more

Rent-A-Wreck - Sand Harbor, Lake Tahoe, NV. - Car Rental Near Me - Reno, Nevada

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Who ever heard of unlimited mileage with a travel limit radius of 300 miles? SCAM and RIPOFF! read more

very bad shady deals.called in a month in advance to reserve a car rental and they said i was all set. and i will receive a confirmation email. then 3 days later still have no confirmation email called the office back and the manager was upset that i called. and was very rude and said he is canceling my reservation and he was total jerk so i called enterprise car rental got an instant confirmation email and did not have to give a credit card over the phone and was $25.00 cheaper read more

I was a little worried given there were some bad reviews but I figured I'd take my chances, and if worse came to worse, we'd find another option at another rental company nearby. We only needed the car to get up to Lake Tahoe and then get back to the airport and wouldn't be using it much while we were up there. So it wasn't worth paying premium price for 4 full days. The prices here were super cheap- way less than other rental companies. Upon arriving at the airport we called them and they came to pick us up within about 10 or 15 minutes. The check-in process was super easy, took less than 5 minutes. The car was a Toyota Corolla with a few scratches, definitely not a "wreck". It was a little sluggish heading up the steeper parts of the mountain to Tahoe but not bad. Gas mileage on it was really good. When we went to return the car, again a very easy process. We were a couple of hours early but they didn't mind- just checked the car in, grabbed the keys, and took us right over to the airport. It was very easy, quick, inexpensive and friendly. read more

Well, of course once I reported it through my creditor, they eventually replied and confirmed they would process my refund minus the penalty fee. It still took them forever to do so. My creditor actually credited the charge first, because they had no response from them either. Then, this company finally refunded me, so my creditor had to go back and reverse the charges, another inconvenience. So, they did resolve it, but nowhere near in a timely manner, and also created additional issues. Ugh. read more

Wanted to rent a car from a regular car rental business not a private owner while my truck was in for repairs. Rented a car from Rent a Wreck, not a wrecked car though! Got an unbelievable price for a like new Subaru automobile less than 7000 miles on odometer. Professional rental business, friendly knowledgable people and saved money too! Gladly rent a wreck again. read more

The price was amazing for 5 days to drive from Reno to Lake Tahoe and tour. With a name like Rent-A-Wreck, we expected that the car would be beat up. We were amazed that we got a Subaru Forrester that was like brand new with a user friendly GPS. The off airport site was a bit off putting, but we called when we got our baggage and they arrived promptly. We were glad we didn't have to stand and wait in the very long lines at the other rental companies on the airport premise. After filling out the paperwork and a thorough walk around to inspect the car with a very helpful agent, we were on our way. He also directed us to Costco for the return fuel fill up. Returning the car was as easy as renting - a thorough walk around with us and a ride to the airport. Great price, great car and friendly, helpful staff. read more

Nothing,, they are a horrible company that won't change at all! Hidden fees, limited range of three hundred miles. Bad policies and not worth the pain and misery dealing with them. But they will eventually go bankrupt and I only hope it's sooner than later. read more

Shoutout to TIFFANY for helping us out! 5 stars for GREAT CUSTOMER SERVICE! My bf and I rented a sedan for a conference on a weekend and we were surprised to find that they pick you up at the airport! We also had a flight delay on the day of return and even while already on the way to the airport they turned around and let us keep the car for the rest of the day since we paid for the full day initially. Would definitely recommend - great value and very accommodating! read more

DO NOT USE THIS COMPANY!! I reserved a car to drive to Palm Springs and back. Afterwards, I get an email from them asking what I was doing with the car. I mentioned my trip and they told me I can't take the car past a 300 mile radius. They don't give you that kind of information up front? You handle your business this way? I am now fighting to get my money back. I canceled the day after I made the reservation and they won't refund me. AWFUL! read more

Very convenient. We're flexible with my flight arriving late. Was able to get me back to the airport on time as well.

I rented the vehicle for a Tahoe trip Feb 4-11. After calling Dawn, I was met at the airport within 10 mins. Most of the paperwork was completed prior to my arrival. Returned Dawn to her office & headed up the hill. I arrived at the office on the following Saturday & Jerry dropped us at the airport which is only 5 mins away. I had no issues with the car which had 62,000 miles. It was great deal considering the exorbitant rates the "on airport" rentals are currently charging. I would not hesitate to rent here again. However, I might consider getting a vehicle with "all wheel" drive next time due to record snowfall that Tahoe has received. And, yes, the skiing was great! Rich Dyer read more

Be aware of this company and stay away at all costs. I wish I would have seriously listened to the reviewers below and paid a little extra money for a rental car at a reputable rental company. Now I understand why their cars are so cheap and literally "wrecks." This business and the individuals working here are unethical and unprofessional. This was the car I rented before they "fixed" it to be rentable. https://en.bidfax.info/toyota/corolla/92388-toyota-corolla-l-2015-silver-18l-4-vin-5yfburhe3fp292307.html. When I picked up the first car, it was scratched, dented, and had a dirty interior. The oil light came on the same day I rented it and I had to take time out of work the next day to get a new one! The new car was even worse! Again, dirty, scratched, dented, and in poor condition. Dawn does an extensive walk around and takes multiple photos and videos on her phone. Mind you, the car is in poor condition to begin with so I don't understand the point of her taking videos. I now understand that this is so they can charge you for normal wear and tear when you return the car (as per other reviewers). Two months into my rental I had to take the car in to be fixed because a plastic piece was falling off near the bumper and they blamed it on me! Throughout the time I had the car, it was so squeaky and made a horrible buzzing sound whenever I went over 20 mph. I called and emailed Dawn several times to get another replacement car, but she either ignored my request or told me she didn't have any cars available. My dad recently came to visit me and noticed he could barely see out of the rearview window because it was so dark and tinted. The car didn't have window shield wipers on the rearview window. He wondered how I've been driving with these issues because the tinting makes it so hard to see out of, not to mention extremely dangerous. Finally, because they are closed on Sundays and my car is due on a Sunday, they want me to leave the car in a random parking lot and take an extensive video of it so I can prove I didn't damage anything during the time I rented it. I've never had to do this with other rental car companies or Zipcar. This company is ridiculous and money is the number one priority for them! Finally, I was pulled over and my car was towed because they didn't bother to update the stickers on the license plate. They made ME pay for the tow and demanded to see my ticket, which I sent them. Dawn told me she didn't put the new sticker on because people "steal them." They have yet to refund me for the towing. I only put up with this company for months because I was working 7 days a week and had little free time. I didn't have the energy to argue back and forth with them and keep on getting replacement cars just to have to return the car and get a new one. I will be filing a BBB complaint and talking to a lawyer. DO NOT RENT FROM THEM, PLEASE PLEASE PLEASE TAKE MY ADVICE. Like another reviewer said, if you want to rent from this company, make sure you have a good lawyer. I also agree with another reviewer who stated it perfectly: clearly, this outfit will cheat its customers any way it can, based on this experience plus some of the other negative reviews. Will never do business with this or any Rent-A-Wreck outlet again. Please email me at hawaiiisfun@gmail.com to get more pictures and videos of the car. I researched more and found that the make and model of the car they rented me may have a recall. Pictures below. https://www.nhtsa.gov/recalls?gclid=EAIaIQobChMI7YiI_vzm5wIVjMVkCh0irQ52EAAYASAAEgLAr read more

Rent-A-Wreck - Car Rental Near Me - Reno, Nevada

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DO NOT RENT FROM THEM! I never got a confirmation them had to call and write messages over 10 times and no one would respond. I couldn't get any answers to my questions or to even get a confirmation. The number they give to call for a shuttle from the airport, no one answered it, and I did t want to get stuck flying in and then paying for an Uber to get my rental. Terrible business and communication. Then when I finally got through to someone after the 15th time they said my reservation was canceled (but failed to ever mention it to me) and then wouldn't refund the money even though they confirmed they canceled the reservation. Don't get stuck paying for a rental car and then getting stranded having to pay for Ubers anyway! read more

Horrible horrible company!!! Had a hard time finding a large van for a drive-through graduation, So I just rented from Reno Rent Wreck. (Worst decision) The back vents did not work in the van, it was super hot! my mother got a heat stroke so we had to park the van and take care of her. The van was Repossessed from the rental company during our rental, in which our stuff was still inside as well as a few graduation celebration items and due to the repo, the van was not returned on time, so the company did not return my deposit, nor did I get any of the items inside of the van back as the office manager lied and said there was nothing inside! This was the worst experience ever, especially during such an important event. I do not recommend this company at all!! Not to mention the office manager was rude on the phone and hung up on me because I slightly raised my voice, only because she would not let me speak and I knew she was lying. She also would not let me speak to the owner to resolve this issue. Worst customer service I have ever experienced!! read more

Rented a car from the small business and they were very responsive. I had scheduled it for the wrong time and it was just a simple phone call to push the time around and correct it. The car only had a few scuff marks on it from previous drivers. read more

Helpful and courteous staff. We rented a mini-van and had no problems at all. The entire process was easy. Thanks Rent-A-Wreck!

0/10 recommend this place. It was slightly cheaper than the rental places at the airport but not worth it whatsoever. My mom and I went in and they acted immediately annoyed that we were there. I can only assume this is a money laundering front because otherwise they wouldn't be in business. They first tried to give me a compact car when I paid for a larger car. They shook their heads very annoyed when I pointed this out and then eventually gave me a Subaru Outback which was filthy and reeked of cat pee on the inside. I returned the car over two weeks ago and still have not received my $200 deposit. They won't answer the phone but luckily I live in town so I plan to visit in person and get my money back. They are rude and thief's at the very least and warrant a police investigation. read more

Excellent service and the car was in nice condition. Definitely use them again

Easy and convenient car rental! The car was clean, the check out process was fast, and they picked us up at the airport and dropped us off. Thanks for a great experience! read more

They falsely accused us of causing damage to the car which did not exist when we returned it. Then they took our friend outside after accepting the car and showed "damage" (clearly underhanded) or two easily removable dents. They produced one estimate for over $1400 as if they had to replace the entire hatch back (on a 67,000+ car), and then tried to charge us for over a week of "lost business days". If you are going to rent here, make sure you already have a lawyer. Fortunately we did. read more

These folks were absolutely STELLAR!!! From day one they were polite, friendly, and easy to work with. I needed the car for a longer time and they gave me options for weekly and monthly prices. I was able to just call and get another week over the phone. Even after being hit by someone in the rental (their fault), they didn't panic, working with the insurance was a snap. All around a FANTASTIC EXPERIENCE and we will DEFINITELY use them again!!!! Thank you guys so much! read more

Just returned from a 5 day trip to Reno/Tahoe area. Car rental prices were SO high that I found Rent A Wreck. Their reviews were not great, so I took a chance and called them. Dawn reassured me of their services, and I went with them. Sure the 2014 Subaru was older, but we didn't need anything fancy. They picked us up at the airport on time, took us to their place, and we were out the door in 5 minutes. Same thing with returning the car today- they ran us right over to the airport. The price was 1/2 of a regular car rental agency. Glad I took a chance on them! read more

Horrible company . This is our first experience and it will be our last. We rented a van and we were called the day before and said we were out of radius. It was in the contract in fine print that we saw later. But there was absolutely no effort to try to correct the situation or to give us any help. The receptionist was so rude she actually hung up on us. Also we got an email stating that even though we had already paid and they canceled on us it would take 14 days for a corporation to refund for their cancellation. Go with the well-known companies don't use this place!! Goes back to the old saying it doesn't matter what happens it's how you handle it and they did not handle it with any composure. read more

What a piece of sh!t "company". They NEVER pick up the phone and the hours aren't even listed on the Geocitieseque website. So when my flight got delayed 8 hours, it was a huge gamble to get there from the Las Vegas airport if they were closed at 8pm. Called and called - no answer. And then they had the never to charge me a cancellation fee. If you thought the other car rentals were bad, sometimes the grass isn't always greener. read more

Great customer service Dawn was amazing. We had to extend our rental and it was no problem. We will definitely be using them in the future if we need them. read more

Renting from Rent-A-Wreck was one of the easiest encounters I've experience through a rental company. The service was very personable and the rides from the pick-up and drop-off to the airport were very convenient. I would definitely recommend going through Rent-A-Wreck if a vehicle is just what you need. read more

Rental cost of a Nissan Altima when I compared prices was far less at Enterprise than Rent-A-Wreck for a much newer car, both unlimited mileage. Why would I want to go to Rent-A-Wreck and pay more for an older (same) vehicle ($115 Rent-A-Wreck vs. $63 Enterprise per day? read more

I came out to Reno to work for a few months and I needed a car to get around, but nothing fancy. Since I don't have a credit card, my options were a little limited. A friend of mine from back home recommended using Rent-A-Wreck as he'd used it before and had a good experience. I had a very good experience myself. The rates were reasonable, and my car, while less than glamorous, was very reliable and got me around for the few months I needed it to with no problems. When I needed an extension for a week because my stay was longer than anticipated, the owner was very accommodating. Only downside is that it is slightly out of the way. Would definitely recommend, especially for a long term rental if you're looking for a functional, solid car at a good rate! read more