4/5 stars! Had to…read morecome to Boston for a quick fast business trip last minute, my local friends suggested to stay here since you can walk from the airport and back. Usually I don't like Airport hotels since the loud noise of planes taking off and landing right outside always bothered the hell out of me as I'm a light sleeper. But for some reason this hotel was not noisy at all. I did not hear the usually obnoxious planes taking off or landing as I usually do staying at an airport hotel. In fact it was rather quiet. They also upgraded me to a nice scenic water view of the bay in the corner so maybe thats another reason why it was so quiet? The only reason why this was not a 5/5 is because as many pointed out this hotel is rather expensive in price. Had it been a bit more competitive in price I could probably give it a 5/5 stars but it was like almost $300 for just one night! But also in all fairness, I think the FIFA games were in town so that probably drove up the cost of the prices. Also another weird thing was soon as I checked in I had to run up to my room and change for my meetings as my driver was already waiting for me outside to take me to my meetings. But as soon as I checked in some Indian looking lady comes right up to me from behind and she was like trying to sell me something as if they do for Time Share Hilton Grand Vacation Properties? I was like WTF? Is this a time share property too? I shut her down saying I have NO TIME to even talk to you right now and just ran up to my room. But god knows what she was trying to sell me in the lobby had I let her do her sales pitch to me right? This hotel comes with $18 credit if you are HH GOLD so I used the $18 to buy a few water bottles, and OJ, in the lobby. The small convenience store next to the front desk opens at 12AM midnight which is odd right? There were a number of guests trying to buy some water or soda and the front desk kept saying sorry its closed until 12am??? So I finished all my meetings and came back and it was midnight so I was able to buy those water bottles since it was midnight. But again just odd that it's not open until midnight right? The hotel itself is actually directly connected to the airport. So if you go to the 2nd floor you can walk right into the actual airport which was incredibly convenient as you can imagine. I don't think I've ever stayed at a hotel thats literally directly connected to the airport like this!

Room: king room, 1 bed. Cost for 2 nights: 755. + 100…read more Non-refundable Deposit Brooke In The Air score: 5.8/10 Date: 5/19/2024-5/22/2024 Mediocre accommodations. No hot water. Uncaring staff. Unfriendly service. Only plus side is the proximity to airport and the 24/7 shuttle service. Hotel definitely seemed nice enough at first but the staff really seem rushed even when there is no rush. View was awful. Decent sleep I suppose but I couldn't wait to get back to the airport. At least they had a decent shuttle service, as I mentioned.

Traveling for work, stayed here for 2 nights and just drove the rest of the way (project was in…read moreMaine). Easy to stay, very clean rooms, airport shuttle... all good things (with exception to the single digit temperatures the area was having). Nevertheless, we didn't get any more weather (just cold) and the site visit was a success. Staffers here are welcoming and friendly. Included a breakfast buffet every morning 6-9am. Had onsite gym and indoor pool (which I did not use).

I've stayed at this hotel for years, which is why it's disappointing to see how much it has…read moredeclined over time. The location remains excellent, and the bar is still one of the hotel's best features. Unfortunately, the rest of my recent experience fell well below the standard I remember. The shuttle service is one of the biggest issues. During my stay, I watched multiple Hyatt shuttles come and go while I continued waiting for the Embassy Suites shuttle. The scheduling and reliability could definitely use improvement, especially for guests who rely on it to get to and from the airport. Customer service over the phone also needs attention. Calls often go unanswered for an extended period, and instead of a staff member greeting you or asking if you can hold, you're simply placed into a waiting queue. A small courtesy, such as acknowledging the caller before placing them on hold, would make a much better impression. The hotel itself is also showing its age and would greatly benefit from a comprehensive renovation. The property has a lot of potential because of its location, but the facilities no longer reflect the quality many guests expect. I'm not writing this to criticize for the sake of criticizing. I'm sharing honest feedback in the hope that management will address these issues. I've enjoyed staying here for years and would like to see the hotel return to the level of service and quality it once offered.

As we all know, the vast majority of hotels will check you in and give you a room if one is clean…read moreand available. If the room is not ready, the front desk clerk usually gives an estimate time of availability. However, this hotel is a DO NOT CHECK IN BEFORE 4pm. PERIOD!! When my son, who is a GM of a hotel, arrived at 2:45 or so they were adament that we could not check in before 4. After speaking with management, we were finally given our key...at about 3:45. Advice...do not plan to check in early. Lol Update: The front desk workers are horrible!!! Kalie specifically. We called for the shuttle and that girl NEVER informed the driver. Had to call an Uber after waiting 30+ minutes!! DO NOT STAY AT THIS HOTEL! Update to Update: Left waiting 45+ minutes at the airport subway. Shuttle came by twice but DID NOT come to the designated pick up/drop off point. Passed right on by. Once picked up, the driver tells me my pick up was never called in AGAIN!!! Thanks again, Kailie!! I simply do not understand the incompetence. Once again, the front desk has failed me. Very sad and extremely frustrating!!

I travel a lot, domestically, internationally, the whole circuit, so I'll say this upfront:…read moreTownePlace Suites Boston Logan Airport/Chelsea isn't trying to be the Mandarin Oriental Boston or the Four Seasons Hotel Boston. And that's perfectly fine. For what it is, it absolutely nails it. We booked it for one simple reason, proximity to Logan International Airport, and the free shuttle sealed the deal. When you've got an early flight, convenience stops being a luxury and becomes the whole game. This place delivers on that front without making it complicated. Check-in was smooth, staff were friendly and easygoing, no attitude, no friction. The room was clean, well-kept, and had a small kitchenette. We didn't use it, this was a quick overnight, grab a bite and get some sleep kind of trip--but it's a nice option if you're staying longer. The bed was comfortable, which is really all you want at the end of a travel day. There's also a complimentary breakfast, which is always a welcome bonus when you're trying to get out the door early without overthinking it. Now, I've seen some complaints about street noise. I get it, the hotel sits near a busy area, and from our room on the fourth floor overlooking the Chelsea Street Bridge, there was definitely traffic. But for me? Not even remotely an issue. I spent two decades living in Boston through college, med school, residency, fellowship, the whole grind. Street noise at this point is basically white noise. If anything, it helped me sleep. At the end of the day, actually, scratch that, bottom line: this place gives you a lot for what you pay. Clean, convenient, comfortable, and practical. If you're flying out of Logan and want something reliable without spending luxury hotel money, this is one of the best options around.

4.5 Stars This hotel…read moreis bright, very clean, and has the friendliest staff. The rooms are a good size as well. My room didn't have a great view (faced a wall) but I'm sure others have a nice view. I didn't get breakfast but it's a la carte and it also looked good. The gym is marvelous!

After staying here a second time I will remember to write a review. The first time my wife and I…read morestayed here it was 2021 and we had absolutely no complaints and enjoyed ourselves. That time due to everything going on in the world with minimal travel we enjoyed a cheap rate for an entire weekend with probably the best view offered for the hotel of TD Garden as well as the Leonard P. Zakim Bunker Hill Memorial Bridge. Which I know it's just a bridge but it was a nice sight for an in-city view. This most recent stay was due to a concert at TD Garden my wife and I were in town for. Which I will say if you are looking for a place to stay for an event at TD Garden, good luck finding a better option than here! Check in staff and valet workers were friendly and greeted us with a smile. Rates were very reasonable for end of summer and with a concert so close. Room was smaller this stay around and our view was more of just a building with a small glance of TD Garden if you looked to the side. Overall a very clean room and still a good amount of space. Can not think of any complaints for our stay and would stay here again. They offer valet parking and anytime we needed the car it was quick to get it back. Inside the lobby/first floor they have plenty of seating and what they dub "The Bistro" that offers breakfast, dinner, and full bar and I believe Starbucks drinks too. Location wise it is quite ideal, obviously if your activities/work is in this area of Boston. Besides TD Garden it is also close to North station along with plenty of food and drink options. Personally for a morning coffee or matcha I say check out Blank Street Coffee, then food wise I would say take a quick walk to the North End or closer try Tavern In The Square. Definitely a hotel worth looking into while visiting Boston!

This place is the best! We have been staying here four nights a week for the past month while we're…read morelooking for a house in the area, and they have been nothing but the absolute best!

1 STAR BED BUGS…read more Please heed my warning and stay away. You really get what you pay for. Due flight cancellations, my friend and I found this room for extremely cheap. But the nightmare we were about to uncover is not worth the price. The walls were peeling, the room smelt of a smoker, horribly rude concierge, and the cherry on top BED BUGS! Yes, the bed bugs did indeed bite that night. While my friend and I were relaxing we saw a tiny creature crawl up one of our pillows. We immediately got up and saw that it was a bed bug, we then checked the sheet seams and behold, tiny black and brown dots everywhere. Bed bug droppings all over. We left immediately and after throwing all our belongings into trash bags, ended up sleeping in our car.

4.5 Stars This is a…read moregood Hampton. The gym is gorgeous and clean - though it's super crowded because it's shared by two hotels. The rooms are updated and the beds are cozy. I liked the view of seaport from the window :) Staff are friendly. Only mini peev is there aren't stairs that can lead from floor to floor so you have to take the super slow elevators lol. But that is not even a huge peev.

We stayed at Hampton Inn by Hilton Boston during our trip and overall had a good experience…read more The hotel looks freshly renovated, very clean, and well maintained. The staff was warm and welcoming. Breakfast was included and was perfectly fine. The gym was clean, and while the pool isn't huge, it's definitely big enough to enjoy. The only issue we had was with the valet parking. It didn't really feel like full valet service -- you're told where to leave the car and then they move it. In the morning, when we got our car back, we noticed a dent and scratch on the side that 100% happened while it was parked there. There are too many cars and not enough space. What was most disappointing is that the parking staff never mentioned anything about the scratch when returning the car. Aside from that situation, our stay was pleasant, but the parking experience was frustrating.

This is a nice hotel to stay in long term or short term. From what I can tell this area/ Hotel gets…read morea lot of people coming and going. It's in a good area and there's a lot of options for food if you want to either walk and pick up or have something delivered. I had little to no wait when I first walked up to the desk and the woman there was very efficient and informative with everything about my room and my parking. Yes, it does cost money to park here, so keep that in mind. They have a pool, gym, even a restaurant for those who don't want to leave the hotel whatsoever. I don't believe they have room service but it's just as easy to order over the phone or go downstairs to order. The wait seemed a little long, but I was back in my room in no time. The room itself was spacious and clean, things I admire deeply in a room. I didn't hear much noise, I could hear from inside my room and the beds were comfy. It's a good hotel to stay at, especially if you're looking to go to the airport or come from the airport, like 10 minutes away with no traffic.

Raquel , the front office manager, does not care if your mom is dead. If you make someone feel…read morethat, you are a monster and lack any empathy. How does someone at a hotel make you feel that? This review reflects my personal experience and opinions regarding a recent job interview process involving Raquel. I am currently going through one of the most difficult periods of my life after the death of my mother in November. The grief is still crushing me every single day. During my interaction with Raquel about a job opportunity, I was visibly upset and crying. She harshly turned me away. She told me I would be given another opportunity TO MY CRYING FACE and that a follow-up interview would be scheduled. That follow-up never happened. I felt completely dismissed and unsupported while I was literally crying in front of her. As someone grieving the loss of a parent, I expected basic human decency and honesty. Instead, I walked away feeling ignored and betrayed during one of the worst times in my life. What hurt the most wasn't just losing the opportunity -- it was believing I would actually be contacted again, only to be completely ghosted. My impression is that my situation wasn't taken seriously at all. It felt like she lied to my face while I was crying. AND THEN LONG AFTER I posted about this experience (WEEKS!) I was FALSELY accused of harassing Raquel. That accusation is unfair and false. I never contacted her personally and had no intention of doing so. I was simply sharing what happened to me. Not to mention, I ceased contact with her LONG beforehand. I will never recommend anyone work with her. She has Zero heart Everything here is based on my personal recollection, opinions, and how these events actually affected me.

I spent one night at the Hampton Inn Boston Logan Airport Chelsea last week, and the hotel was…read morefine. The room was nice, the the customer service was friendly. There was plenty of parking. FYI - so you don't do what I do - there are two Hampton Inn properties near Boston Logan. One is the Hampton Inn Boston Logan Airport Chelsea, and the other is the Hampton Inn Boston Logan Airport (which is in Revere). I put the wrong hotel in my navigation and tried to check into the wrong hotel. It was a little frustrating at almost midnight after traveling - be careful when you enter the name/address in your navigation! Overall, a totally fine hotel for a one night stay near the airport.

I would give zero stars if I could. After an army of unsupervised teenagers woke up our baby…read morerepeatedly all night running through the halls and screaming, we found at checkout that the hotel charged us a $300 smoking fee, claiming a sensor went off in the room while we were in the shower. We don't smoke, my partner is asthmatic and we were with our newborn baby. The woman at the desk told us it was automatic and they would not do anything about it, and that we could dispute the charge with our bank. I would not recommend this hotel to my worst enemy.