I'd like to give a review about the quality of work, but I couldn't even get a quote from them. I personally went to the shop to request a quote and was told I'd get it later that day. When I didn't receive the promised quote, I called late the next day and was told that I would get it the following day or day after. It has now been over a week since I was promised a quote, and I have yet to receive it. So with that lack of basic customer service, they have earned their one star review. read more

Mike is truly the best. He remembers everyone and makes Winnetka feel like the small town that it is. His prices are extremely fair and he does a great job. I'm never going back to OEM service departments for aesthetic / external fixes ever again without first getting a quote from Mike. read more

Excellent service. I live down the street and my wife picked up a screw in her tire. Called Europa and they told me to bring the car in. They removed the screw and patched the tire in 10 minutes and did it at no charge. A great shop for all European cars! read more

My BMW windshield wiper stopped working in the middle of an ice storm driving back from Michigan after it got a little janky from being knocked out of place at the car wash. Was convinced and told by several colleagues it was a motor issue and would be $3000+ to fix it. Took it to Europa and they fit me in within minutes. , they took one look at it, adjusted the nut with a wrench on the wiper and sent me on my way. Completely fixed. Alleviated all the fear I had. Super nice guys. If I ever have an issue with my BMW I will be going here. Customer for life. read more

My BMW needed some bumper/taillight work & these guys are the best - great work, quick turnover at less than 1/3 of what the dealer wanted!

Great service. Sylvester was super helpful and responsive and got my car fixed up ASAP!

Another 5 star review for this shop. They have worked on all of my BMWs and Mercedes since 1995. Everything from routine stuff like brakes and suspension to bodywork. Always a fair price and done right the first time. read more

Took my BMW, which was leaking oil, to these people at the recommendation of a friend who owns a number of older Porsches. Spent $2800 to do the seals on the pan, oil filter, and valve cover, a good price. Two years later oil is pouring out on the garage floor. On taking it back to them, I was quoted 1800 some odd dollars to redo the pan and oil filter (10% discount! - out of warranty!). BMW dealer did it for about the same money and gave me a loaner. The dealer found the following:' 1) The pan was not leaking, the oil was coming down from valve cover. 2) The valve cover gasket had not been replaced (a date code is molded in ) but had been just gooed up with sealant. 3) The pan is fastened with aluminum stretch bolts, one of which was missing and one was broken. On top of this, during my negotiations, I was continually addressed by the service coordinator as "young man" (I am in my 70's), sometimes twice in one sentence, as well as being winked at. He also not only misdiagnosed the oil problem, but came up with problems with rear seal and the transmission! Just my two cents. read more

FANTASTIC service. Dave helped me out with what I needed. Top notch business. I'd give 10 stars if I could.

These guys were incredible. They dropped everything to help me. Filled my tires with air and then when we realized one had a leek they immediately solved that too. Very fast, and most importantly, very transparent. I knew I was in good hands! Much appreciated. read more

You got a nice BMW or Mercedes and live in the North Shore? Don't bother going anywhere else for service. These guys are hard nosed Germans who know what they are doing. If you want honesty and fairness in every estimate, go to Europa. If you want great service from knowledgable people, go to Europa. If you want to pay extreme prices out the wazoo, go somewhere else. In fact, you've probably got a lot of money to throw away if you are going somewhere else, and in that case, come on over to my house, give me your wallet, and I'll hit you over the head with a tack hammer b/c you are a retard. read more

Some of the best things are kept a hidden secret for fear of giving others an advantage, but I'm holding nothing back. Europa did a great job fixing my Honda Civic Hybrid. It had a little scuffle one night as it slept on a city street in Chicago. Some idiot decided to pick a fight with my sweet hybrid and bang it up a bit. I want nothing but the best care for my Hyb, so upon recommendation from a friend, I strolled it into Europa. It was the holiday season, so I was expecting a long wait to see it back. But in about 2-3 weeks, I had my Hyb! Hybie looked brand new, the paint and body work were flawless. I can't be more thankful for the service. I was a little late in picking my Hyb, but the owner stayed and waited until I got there. Little did I know, I was keeping him from his Holiday party!! :( Talk about going the extra mile. Great, honest work and people. read more

They don't rip you off. I brought my car in to fix the paint the fender and bumper. Quote was reasonable and I compared it with another shop. When i went to pick up my car, the cost was lower because they were able to buffer my fender without painting it. They were honest and didn't charge me for additional work. Would definitely recommend this to others. Owner Mike is very friendly. read more

Europa has been and continues to be our go to vehicle shop. Courteous friendly service. Why go to the dealership when you can go here. Thank you again To Dave and your crew. read more

Everyone here was so friendly and helpful. Mike and Dave are true professionals. Easy to work with and the body work they did on my Mercedes was impressive. Looked like it came right off the showroom floor. I highly recommend this place. read more

Came in asking to take a listen at my power steering and they topped it off and didn't charge me! Such a nice shop and owneRs!

Perfectly located in downtown Winnetka/Hubbard Woods. It is a 2 min walk from the Hubbard Woods Metra so if you need your car fixed but still need to get to work and you work downtown-it's very convenient. The reason to take your car there-they know what they are doing and they will never lead you astray. They do their best always. They are friendly and get the job done in a timely fashion-but they don't rush to make sure the job is always done correctly and efficiently. I highly recommend it. You would really be a fool to go anywhere else if you want to keep your nice car looking nice and running nice. read more

A shining example of a family-run business with personality that truly takes pride in their work. All the previous reviews have been spot-on. After several weeks trying to get an annoying brake noise issue fixed created by another auto shop, I found Europa nearby and decided to take it in for a second opinion. These guys know german cars and tell it like it is. Very honest - Jr. (owner's son) showed me firsthand what they thought the problem was and told me exactly what they were going to do and what it could possibly cost but didn't overpromise. The next day when they were working on it, they called me and even emailed me a photo of the brakes installed by the other shop compared alongside the OEM brakes they were going to install. Turns out this solved the issue for very minimal cost. Well-deserving of the five stars, thanks Europa! read more

Try Pops' homemade. It will keep you warm in the winter, and take the scuff marks off of your bumper.

I've used Europa twice now for my BMW and both times I've been disappointed in the service. The first time was to replace a front turn signal light. The light wobbles in there. It's not really quality craftsmanship, but it was significantly less money than the dealership. They didn't call to tell me the car was finished, I had to call them. I really hate that. This latest time I took it in, it had a shimmy in the steering wheel. They replaced the control arms (which was fine) but that didn't correct the problem. When I suggested they try to do an alignment the guy on the phone became irritated saying he had a list of things (like change the cabin air filter) that also needed to be done with the car and until those were done, there was no way of knowing what was wrong... so no, alignment wasn't the problem. Truth is, had they been more reasonable and patient on the phone and just said "Why don't you try replacing the tires?" I'd probably have done that (replacing the tires, consequently, fixed the problem), even though it would have cost almost $170 more than Discount Tire. But, no clear explanation. Just a condescending jerk yelling at me that I shouldn't blame him for my car being broken. Whatever. I'm done with them. read more

Honesty, fairness, customer service, never-quit attention. This is how I would describe Europa Imports. They look at each customer from a long-term relationship standpoint. They help you when you need the help. They don't quit until they get to the bottom of things. I took out the right side-view mirror of my car... Mike Sr. popped it back on and just smiled at me. My car kept breaking down, and Europa would not charge me for all the time/labor until the issue was fully resolved. They keep great records on your car and they provide the service that you need, when you need it. I am lucky to have such honest, hard-working people take such good care of my car! read more

I have been going to Europa Imports for years. They are a full service shop for any make and model car. Any time that I have issues with my car, I know that I can trust them to do the work as good as at the dealer and at a fraction of the cost. I just recently needed an oil pan replaced and the dealer was quoting me 650.00. The only reason that the car was at the dealer was because it was closer to my house. I took it over to Europa and they beat the cost big time. The car runs great and I'm taking my other car there next week! Check them out, they are totally worth it. read more

This place exemplifies the way to treat a customer. I have had great results with them. I really enjoy working with Mike. He knows the Porsches inside and out. I had spilled some bleach in the luggage compartment of my car, and he easily, reasonably, and quickly replaced the panel that had been bleached out. Well done Mike! I will be back! read more

I have had several of my cars repaired here. From minor fender benders to major repairs this place is unbelievable. Their pricing is competitive. It's a family business with Mike Sr and Mike Jr always working. They handle primarily imports and love German cars in particular. I would not take my Porsche or BMW anywhere else for body work. I also use Europa for regular auto repairs and service unless I need to go to the dealer for warranty work. Highly Recommend. read more

I recently had to have some body work done on my car. I was getting the run-around from places more conveniently located to me and thus tried Europa Imports. Mike was very quick, responsive, helpful and even went out of his way to accommodate my driving needs and situation. He got the car repaired quickly and communicated with me. After what I was going through with the other places I was so happy to have landed at Europa. 5 stars for sure! read more

FANTASTIC!!!!!! My "totaled" (in eyes of insurance co.) BMW wagon was repaired PERFECTLY by Europa!!! The whole front corner was smashed in really far. My parents have been going to them for around 20 years. Now it's the only place my husband and I go. They are super honest and straight forward! You simply couldn't find more honest and decent auto mechanics and repairmen out there that you can truly trust. They give very reasonable quotes and don't try to gouge the costumer like other places do. They are super reasonable and always have the highest quality and standards. It feels so good to know this about them through these years of experience with them. Consider yourself lucky to have found them! A true gem! read more

I have had cars here before. Europa does great work and is reasonably priced. The staff is nice, experienced, and knowledgeable. Their work is top notch. It's located in the Hubbard Woods area so you can hang out at a restaurant, catch a train or bus, or go home. They do their work in a timely fashion. I will take my car back to them. read more

These guys are amazing! We brought my husbands '13 135i in for some front end damage caused by a truck tire on I-94. They had the car for 2 weeks but when it came back, it was perfect. The paint color was a perfect match. There were no surface imperfections (orange peel, fisheyes, particles, overspray) nothing. The car was buffed out and looked fantastic. I am very happy with the level of thoroughness when the repair was completed. I will be heading down there today because my X5 was just in a minor fender-bender yesterday. I am eager to see the results. read more

I have been using Europa Imports for my Porsche, Mercedes and BMW's for over 28 years. These guys will fix a light bulb to rebuilding the car. You can trust them with your life. Steve S Winnetka read more

These guys are the cat's pajamas. Very accommodating to the unnerved German import owner who needs to be talked off the ledge. Prices are fair and level of knowledge is untouched among North Shore repair shops. Very accommodating to those unexpected mechanical issues that crop up at the absolute wrong time. Manager Dave is the consummate professional. Knows his stuff cold and has great bedside manner with customers. He makes this place run like a fine German automobile. read more

I had the most unfortunate incident regarding body work for my BMW. Europa saved the day! The price, considering the disastrous work done by who knows who, was more than reasonable. Cannot say enough, my car looks like it just drove out of the showroom. Consummate professionals, YESSSSSS! read more

Had minor body work done on my '17 330 wagon. Looks great! Europa knocked it out over 3 days and even used the left over paint touch up minor scratches around the car. Can't comment on how pricing because I did not get additional estimates. Seemed reasonable and went forward. Happy I did. read more

Mike at Europa is probably the most honest auto repair owner I have met. They do great work and never gouge you on price. The turn around time is always good and I have used them for my Porsche , Rovers, Fords, Mercedes, and other good cars. Trust is a hard thing to find in auto repair but it still exists at Europa. read more

Back in Sept, my Acura TSX was hit from the rear by a taxi cab. After reading the reviews on yelp, I got a few estimates including one from Europa Import. Although they are located in the Northshore the prices were very fair and competitive. They are experienced in working with the insurance company and adjusters to ensure you get the best parts and work for your car. The family team of Mike Sr and Mike Jr are phenomenal and completely trustworthy. I would highly recommend them for your auto needs --- specifically the body work. My car looked brand new after they were done. read more

This is my experience with Europa Import after ordering tires from TireRack.com. I called them last week to make sure they received my tires and to setup an appointment to come in and get them installed. I showed up this morning and they made me wait 10 minutes outside because everyone was so busy. Then, when someone finally did "assist" me, I let him know I was there to get my tires installed. You can tell he was reluctant and gave me an excuse that he "had to work on another car that was going to take all day". I don't doubt he had another car to work on but he treated it as if that was my business and that I should have sympathized with him. (I guess tire installations aren't big enough business for them now that they are so successful due to their glowing online reviews). I explained to him I made an appointment last week but he said whoever I talked to over the phone shouldn't have made an appointment for 10:30am because they only took appointments for early mornings (8am appointments only he claims). At that point, I'm a bit peeved and out of options and I ask him what I was supposed to do and whether he would honor the appointment. He gets angry and slams my keys on the table and tells me that I should haul my tires out of there and install them myself! For that, they get this "glowing" review. I hope it was worth it. DISCLAIMER: I am a long-time Yelp user but first-time reviewer (thanks to this experience). read more

I love, love, love this place! I recently brought my car here to be repaired after being rear ended. The insurance adjustor told me that if it was his car, he would bring it to Europa Imports to be fixed (even though Europa is not affiliated with his company). After looking at the reviews online, I brought them my broken Subaru Forester. Both Mike Jr. and Mike Sr. were a pleasure to work with and were more than reasonable with the price they gave me to fix additional issues with the car. They also dealt with the insurance company for me and made my life so much easier. Did I mention that they fixed the car quickly too? I will be sending all my friends and family to Europa for car repairs and I recommend that you do the same!! read more

I no longer live in Chicago, but when I did, I ALWAYS took my imports to Europa Import. No matter what make, what model, Europa will know exactly how to fix it. Their body work is flawless. I love Europa Import! read more

The people there are nice, friendly, and prompt. I dropped my car in the morning with a check engine light problem and they called 1pm in the afternoon, and it was fixed and ready by the late afternoon. The price is better than dealerships, at the same time, you can tell these guys are pros with European cars (it is Winnetka after all). The only downside is that their shop is not visible when you are just driving by. read more

Europa is the BEST! I had my husband's car while he was on a business trip and accidentally 'kissed' another car in a parking lot. I wanted to repair the minimal damage FAST as my husband was due home in the morning. These guys fit me in immediately and fixed it while I waited. Quality body shop, excellent customer service and right in our backyard -- you can't ask for anything more! I won't hesitate to come back should I ever need to do so. THANK YOU EUROPA! read more

These are good guys. My first visit was about 18 years ago when I needed some body work. Fast forward to 2012, I no longer live in the area but it's worth the drive because, as I said, these are good guys. I had some relatively expensive damage, thanks to a hit and run, but we found an inexpensive solution that makes my humble, middle-aged car look respectable. Thanks Europa! As for the person who's responsible for the hit and run, I hope they suffer from a lifetime of hemorrhoids. read more