We have been to couple different stores in search of new gas logs for our fireplace, and have found this family owned store. We are so happy to have found this little gem, the customer service is excellent, the products are high quality and not overpriced. On the day of installation Luke came on time and had everything installed in less than an hour. Super clean and efficient! We will recommend Cool Hand Luke's Fireplace Shop to all of our friends and family. read more

Someone came out to give a quote for a fireplace up date. No one followed up after. They were very nice and helpful in the showroom. Just crummy about not following up. read more

Luke is a dream service provider. I called and left a message, he returned the call in less than 5 minutes, he was out here in less than 15 minutes, and did I mention it is New Year's Eve?? Our gas fireplace has been non-functioning for over a year, and we had someone else out here then and what a mistake he was (if they charge just to come look at it and diagnose it, run). It was cold today, it's NYE and I really wanted fire, so set out to try this repair again. Luke was in and out of here within the hour and has the part under warranty. I could t be happier with the service. It is in my mind what cuatomer service should be. read more

We hired this company based on excellent Yelp reviews. We had a new gas log installed, new grate, new embers, lava rock and a new gas line. We couldn't be happier with our experience. Luke comes when he says he will, he knows his stuff and is efficient and neat. Highly recommend this company. read more

I went into Cool Hand Luke's after reading the Yelp reviews, and I am so glad I did! Luke was so knowledgeable and friendly. He put a rush on my order and squeezed me in before Thanksgiving because I had family arriving. The installation only took about 20 minutes since I already had a gas line, and they left everything spotless. The logs and embers look so real, it looks like I still have a wood burning fireplace (but no ashes to clean up!) We are absolutely thrilled with the results. Thanks Luke! read more

Exceptional Fire - Fireplace Services Near Me - Laguna Hills, California

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Loved my experience with Luke from Cool Hand Lukes. He did what he said, was easy to work with, and did a great job of keeping my home clean when he left. I love my warm fire glass colors that he helped me put together. Would definitely recommend this company. read more

I went into the store and spoke with Luke.. no pressure attitude, was nice and knowledgeable. I scheduled installation a few weeks out and Luke himself came out and set-up my log set. He was on time, professional and we are very happy with the product & service. I highly recommend and would use again. A+ read more

Highly recommend Cool Hand Luke. They came out, diagnosed the problem right away. It was a simple problem that took the guy two min to fix. He didn't charge me for the service call. I was definitely not expecting that, it was excellent service in my book. Even the initial quote they gave on the phone was reasonable. Give them a try. read more

Very knowledgeable and efficient. Luke came in and did a great job. We couldn't be more pleased with his services.

Excellent, honest service and fair pricing. MUCH less expensive than the competition. Would use again.

We needed help diagnosing the problem with our outdoor gas firepit. I found Luke on google and called, I was able to schedule to have him come out a few days later. Luke arrived on time and took the time and effort to diagnose the problem and explain what was happening. He seems very reliable and trustworthy and we're happy we had him come out. He gave us options and told us what he would personally do if it were his home- I appreciate that. Not once did I feel like he was just one of those businesses that try to take your money without being helpful. It was free to have him come out and look into the problem, he was so helpful that I felt like I should have paid him for his advice! He even gave us a small part to cap our gas line for free. Extremely helpful and we will definitely be using him again for any future problems. read more

I am so impressed with Cool Hand Luke's Fireplace company. From the time I called and spoke with Bea who was extremely helpful to when her husband came out just two weeks later and gave my fireplace a much needed makeover. They did an awesome job! I am so happy with my fireplace. I highly recommend this company. Thank you so much! Shirley (Aliso Viejo) read more

Luke and his wife are wonderful people- easy to work with and provided excellent service. We are so excited to use our beautiful fireplace! The price was fair with extremely quick installation. I definitely recommend OC Fireplace Shop. read more

Exceptional Fire - Fireplace Services Near Me - Laguna Hills, California

We are extremely happy with how our fireplace remodel turned out. We had an old, ugly fireplace and it was time to remodel it. Beata took a lot of time helping us pick out a modern and elegant fireplace that matched our home décor and fit our budget. We couldn't be happier with the work Luke has done. He is very professional, detail oriented, and quick! The new fireplace exceeds our expectations, and it looks very elegant in our living room. Luke and Beata are extremely knowledgeable. Their service is professional and they are super friendly. The products (both fireplaces and glass) that they offer are of the highest quality. Thank you. read more

This place is the worst. To get anyone to speak with you in a chore! They STILL are researching what part they can get to fix my gas fireplace and it's been 9 months! They give every response under the sun. I wouldn't recommend this place to ANYONE! I've heard so many others say this same thing. Evidently, they don't need the business or they'd would have better line of communication and desire to help customers! read more

I called them and they seemed nice. He came out within a week or so of me calling and I was rather impressed at first. He claimed my light switch was bad, I had a replacement that we installed (even though I was skeptical, as it was a brand new switch already). After installing the new switch, the fireplace turned on and I thought maybe I was wrong. Later that night, again the fireplace doesn't work. I had to pay ~$180 for the diagnosis, so I called them back and said it was again not working. When he came back he took two minutes to look at it and then claimed I needed a "module." He said he would order the parts and I never heard from him again, no refund and no word. I followed up TWICE with them, and each time I got the response "I'll check on the parts." So I'm out $180, a $75 switch (the original one was obviously not bad) and I still have a broken fireplace. I gave them two months and two follow ups and still nothing. I do NOT recommend. read more

Luke is just awesome. He went above and beyond to help me with my outdoor fireplace!! My outdoor fireplace died on me about 6 months ago. At that time I had a handyman working on some other things at my home so I had him look at it. He took it apart and cleaned it and got to work. He advised me that it would not surprise him if it broke again as it is old and at the end of it's life. I found that odd since my home is only 9 years old. Ever since that happened I have been nervous and praying that it would not act up again. Well, just before Thanksgiving (perfect timing) it decided to die. I decided to call a professional fireplace expert this time. I called around to several places no one bothered to call back except Luke. He came out on time :) and when he took the fireplace apart it was just a dead battery on the starter. Who knew??? He informed me that the fireplace is working fine. It really was just a dead battery. The starter was not hard wired. For some reason the builder decided it was a good idea to only run starter off a battery (lazy and cheap workmanship on the builders part if you ask me). I was so relieved and so thankful to Luke. I went to pay him but Luke would not have it. He said he couldn't charge me for something so minor. I was just speechless. Luke is prompt, knows his fireplaces inside and out and very professional. If my fireplace needs to be replaced I will definitely call Luke. I would highly recommend him to my friends and family. He is honest and trustworthy! read more

I called Luke's company to inquire about updating my fireplace. I got a call back from Mike and we spoke and texted and i emailed pics of the current fireplace and a pic of what i would like the new design to look like. That's when everything went weird. The communication between Mike and I went south. I got a strange email saying 'This is going to be hard to achieve, your existing fireplace has a corner post which has to stay in place.' He had said he'd have to check with Luke and he'd get back to me. First of all, what the hell is Mike talking about? What corner post? who said anything about removing a post? it went downhill from there. I replied immediately via email inquiring what he was talking about. That i just wanted to upgrade the look inside with a light porcelain tile or something other than the brick and make a slit in the bottom for the gas to come up through. Something sleek and contemporary. Never heard a word again. A week later i replied to Mike again inquiring the same questions but also asked why i never heard back from him. His simple reply was 'Based on the pictures, i gave you a response'. nice customer service dick head. So i replied again saying 'this is no explanation at all and that i never said anything about removing a post.' Then i got an email from Luke the next day apologizing for Mike not getting back to me in a timely manner and that based on the pics Mike showed him, he basically reiterated the same stupid comment. These two weirdos are pulling imaginary information out of the sky. Removing ANYTHING was never ever discussed in texts, on the phone or in an email. I had already spoken with another fireplace guy who said what i wanted to do could be achieved and he also gave me two other design ideas too. The communication with Luke and Mike is so absurd, it's staggering. Good riddance, who needs this shit read more

We used Cool Hand Luke's for purchase and installation of new glass fireplace doors and fireglass. They also reconditioned the inside of our very old fireplace and made it look like new. They did a fantastic job and we are so happy with the result. He's a little hard to find, and works by appointment usually, but once we were ready to go, he was at our house ready to measure and order. He is very knowledgeable and professional. I would definitely recommend them. read more

I needed some gas grills hooked up pretty quickly so I sent Luke a message on Yelp and he got back to me incredibly fast. He came out, was nice & courteous, and hooked up the grills in no time. I would definitely recommend him! read more

Quick response time, excellent service and great selection of styles, colors and price points. Very impressive company and I recommend highly! read more

Very professional and courteous! I left a message for Luke and it was returned right away. He was prompt to the time of our appointment. Luke assessed the issue with my fireplace and fixed it quickly. Luke showed me where the issue was and how to maintain my fireplace in the future so that I could keep my fireplace from breaking again. I definitely recommend Luke and without a doubt, he is professional and has a tremendous amount of integrity! read more

Extremely kind and professional! We were renovating our fireplace and it was a mess. We were thinking we'd have to have the entire inside of it replaced but Luke came and said there was no need. He painted the inside of the box and replaced the logs. We ordered custom doors that turned out beautifully! I'd highly recommend! read more

We had an exceptional experience at Cool Hand Luke's. The prices were reasonable and installation was quick and clean. Can't say enough about the knowledge, quality, service and price of this family business. read more

My interactions with the gentleman at this company were top notch! I had an issue with my gas fireplace not operating and Mike came out on a service call immediately and diagnosed the problem. They are very specialized in what they do. They are awesome with their follow up and customer service. Mike was professional and a gentleman If there were 10 stars they deserve it! Keep up the good work I'll would love to do business again when I can fancy up with one of those awesome glass fireplaces read more

The first time I hired Luke, a few months ago, he was prompt and professional. I then hired him for a second fireplace and didn't hear from him until one day he knocked on my door and said he lost my number. Again, a good job performance once here. I then asked for a quote for a new grill. It took a few weeks to finally get a quote. He said he was having e-mail issues. I made phone contact and accepted his proposal to have him install the grill. That was two weeks ago. I have now called on three different days and left messages. NO return calls. I find this highly unprofessional and will not do business with Luke again. read more

Our fireplace starting acting up so we scheduled a service call with Cool Hand Luke. Scheduling was very easy and they worked with our very convoluted work schedule and fit us into an earlier slot when one opened up. We were notified when Luke was on his way and he showed up on time. Our fireplace didn't end up needing a real repair job so Luke insisted that it wouldn't be fair of him to charge us even though we tried paying him for his time. Honesty and integrity is hard to find these days, these guys are awesome. Thank you Cool Hand Luke! read more

Not sure why Yelp is flagging my review and puts it into the non recommended but here is my review. This place saves you a ton of money. Don't go looking anywhere else if you are looking to update your existing fireplace. They have made this look 1000 times better and without taking out the whole unit. We worked with our existing fireplace box which is why we saved so much money. We replaced the gas logs, instead of the lava on the bottom we put down pretty fire glass crystals and added a new modern door with one panel. You can open the door to light your fireplace and then close it once it's turned on. Such a cool feature! Also wanted to mention that the customer service is phenomenal!! They are on top of everything from the very moment we scheduled the estimate to the very finish on the installation day. Luke is very professional and respectful. Don't go looking anywhere else, this family business is the best!" read more

I would highly recommend Luke. I had a particularly troublesome fix needed for an old fireplace. Luke came out to diagnose the issue and ordered the parts. The wholesale supplier sent an updated version of the part so once we discovered the distributor's mistake Luke found and ordered a "New Old Stock" part. It arrived as scheduled and Luke came by to fix the fireplace. He's highly professional and courteous, and I would use his service again in a heartbeat. read more

We just had our fireplace changed over to gas logs. Luke and his wife Bea we're so nice and helpful. When they came to install, they were prompt and professional. Even took their shoes off. They were neat and tidy and explained what they were doing as it was being done. They answered all our questions. Would not hesitate to recommend this company! read more

I am so excited to have my fireplace fixed and Mike did an awesome job!!! He was very efficient and clean with his job. He was also very accommodating to getting my fireplace fixed before the holidays. Thank you so much!!! I highly recommend Mike with OC Fireplace!!! read more

We love our new fireplace door from Cool Hand Luke's! We recently remodeled our fireplace and needed a new glass door. We looked for a brick and mortar fireplace shop where we can go see the selections and configurations. Bea (Luke's wife) greeted us warmly and helped us narrow our choices according to our tastes, usage, and fireplace opening. Luke came to our house to take measurements and thoroughly explained the process. Our custom door arrived at their shop, and Luke and his son Alex came as scheduled, laid out cloths to protect our floor, cleaned out our old stuff, painted the interior, set up the new burner and grate, and installed the frame and door (we asked him to re-use our gas logs, which he expertly arranged). In about an hour, our fireplace looked beautiful! Excellent quality and excellent service.I recommend them! read more

If you've seen any of my other reviews, you know that customer service is priority #1 for me. Luke is on point, he is courteous and professional. Promptly returning my call, he fit me into his schedule for the following day. At our initial consultation, he presented several options for us to choose from, fully disclosing the pro's and con's of each, before we made our final decision. We are very pleased with our new fireplace, and working with Luke was very easy... quick and painless. I highly recommend Cool Hand Luke Services. read more

I have a gas fireplace that is turned on/off from a wall switch. About a year ago, it started turning off on its own after about 10mins. Eventually, it just wouldn't work at all. Found OC Fireplace on yelp and contacted Luke. He was quick to respond and very knowledgeable. Mike came out, diagnosed/repaired the fireplace in about 20 mins and the job was exactly what was quoted. Works great now! Definitely recommend! read more

My 70s looking fireplace needed a major make-over. I already started to get bids on the remodel when my friend recommended that I contact Cool Hand Luke Services. Luke was awesome!! He came the next day of my initial contact. He was very knowledgeable, came in at a reasonable price, and gave me great re-model ideas to make my fireplace look even better than I ever imagined. The job took no more than 3 days and he and his crew were very efficient and treated my house very respectfully when they did the demolition and the remodel. They sealed the working area very well and always cleaned up after themselves each day. Initially I was worried about my carpets, but didn't need to as these guys are very conscientious about keeping the mess to a minimum. Luke and his crew did an amazing job on my fireplace. He even followed up with me after the completion of the remodel to make sure that everything was working properly. I couldn't be happier! read more

Exceptional Fire - Fireplace before remodel - Fireplace Services Near Me - Laguna Hills, California

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Excellent service for my fireplaces. I was nervous about using a gas fireplace and Luke was great. Cleaned the fireplaces, replaced the rock and taught me how to use the fireplaces. He quoted me a reasonable price then charged me less. Would absolutely use this service again! read more

After many years without our gas fireplace working, I finally found someone to fix it... Luke! When I called, he answered the phone and scheduled the appointment. He was able to come out within 2 days and showed up on time. Shortly after tinkering around with the fireplace, he diagnosed the problem and was able to fix it, all within 1/2 hour. Thanks again Luke! We're looking forward to using our fireplace this winter:) read more

After 2 different contractors looked at my fireplace, they left open wires and didn't fix what they took apart. One company quoted $3,000 to fix the problem. Unbeknownst to me the fireplace could have exploded and only out of luck over the past few years did nothing catastrophic happen. I finally called Luke last week, he came over immediately and fixed the problem at a reasonable cost of $400. He is knowledgeable, knows what is safe and what isn't, and has great customer service. read more

Luke helped installed gas logs for my home and also a rental home. The service was great, pricing more than reasonable. Luke was very good at explaining things to someone like me who didn't know anything about gas logs, very patient and knowledgeable. I highly recommend his service. read more

Luke is great! Quick response times to questions, arrives on time (even early! ) for appointments, and gets the work done quickly and efficiently. His prices are competitive and he wants his clients to be happy. To that end, he will make sure you're happy with the results! We got a fireplace door, fireplace tune up, and new burner from Luke and are extremely happy with the end result! read more