I drive a 2018 Chrysler Pacifica for work. My service advisor…read more Randy Ferguson is always open to any questions that I have even if it's just something as small as a noise that I'm hearing. I appreciate the care that I get to get my work vehicle running.

I should have read the reviews before coming here. Pretty disappointing experience with Earnhardt…read moreJeep in Gilbert. I brought my Jeep in with two concerns: a check engine light and a steering issue. I was told they charge a separate $250 diagnostic fee for each issue, meaning $500 just to diagnose the vehicle before any repairs. In this economy? Plus, They do not offer any loaner vehicles while repairs are being done. For comparison, when I went to the Camelback Jeep location, they pulled the diagnostic code for me at no charge and then let me decide whether I wanted to pay for further diagnostics or proceed with service. That felt much more transparent and customer-friendly. The dealership itself is also pretty bare bones compared to other dealerships I've visited. There are no complimentary snacks, only a pots of coffee, and any other drinks or snacks have to be purchased. Even the showroom was underwhelming this visit. They usually have something fun to look at like a 392 or Rubicon, but this location had just a Wagoneer and a Charger. I understand dealerships charge for technicians' diagnostic time, but $500 in diagnostic fees for two concerns on the same vehicle during the same appointment is excessive, especially given the overall lack of amenities or anything that makes this feel like a quality dealership service experience. When it's time for a trade-in, I will not be coming to this dealer.

I was completely satisfied with the very good help form Micheal who we had came upon. He showed us…read morearound, directed us to vehicles we were interested in, and was completely helpful and very very nice. Towards the end of our visit we got rudely interrupted by barb, she completely cut off Micheal and anything he had to say to us to try and help us, she proceeded to say "he always steals my people," when we never set an appointment with anyone, we just showed up to get some help and look around before we got rudely interrupted by barb. She kept saying we got referred by someone when we have never seen her in our life, she kept cutting off Micheal and would not let him speak one bit, she continued to tell Micheal, "go ahead and help them you can keep trying, keep trying tho." With attitude and very rude to Micheal to try and get our attention when we clearly were not wanting any help from barb. Very rude customer service by her and absolutely ruined our search for a vehicle which we then proceeded to leave and go look somewhere else, I do not recommend that two faced barb, Micheal looks very young and was very nice all while trying to get us help to find out next vehicle, will not be coming back ever especially with that old lady working there, Do not recommend Barb once again. thank you Micheal for your help.

Barb was amazing from start to finish! She really listened to what I needed for my family and knew…read morethe 2023 Kia Sportage X-Pro was the perfect car for us. She was right -- I absolutely love it! What impressed me most was her dedication. It was the day before her birthday, and she stayed late to help me and was back early the next morning. Even after the sale, she has continued to check in and help with anything I need. The entire Horne Kia team has been kind, welcoming, and genuinely helpful. Someone give Barb a raise -- she truly cares about her customers and represents Horne Kia incredibly well. Highly recommend!

I would recommend Henry Brown GMC to anyone because of their service manager Tom Anderson who has…read morewent above and beyond to help my wife & I with issues on our truck more than once! Sincerely, Tom & Sheirol Johnson

I purchased a Mercedes Sprinter from Henry Brown for my fleet, and the vehicle was misrepresented…read moreduring the sales process. It was priced and described as a diesel, but it ultimately turned out to be a gas model. This is not a minor discrepancy -- it materially affected the vehicle's value by roughly $15,000. In addition, the vehicle had an open recall dating back to 2022 that was not disclosed at the time of sale, raising serious concerns about the dealership's transparency and disclosure practices, especially for a vehicle intended for commercial fleet use. When I later questioned the valuation and requested documentation, Henry Brown refused to provide the paperwork after signing and would not furnish records supporting how the vehicle was valued. The finance team also failed to respond to requests for physical copies of the e-signed transaction documents. This experience felt misleading at best and dishonest at worst. Buyers beware. Verify everything yourself, because based on my experience, you cannot rely on this dealership to be transparent.

This is probably going to be the longest most heartfelt review I've ever given. As it's not just a…read morereview for the dealership but kind of my love letter to chevy. Let me start with context and backstory. I'm disabled and have severe health challenges biggest of which is a hereditary cancer syndrome leaving me needing to go to the hospital frequently for scans and treatments. I have to drive over an hour one way to get to my doctors. I grew up riding shotgun in my dad's box truck chevy. He bought me my first car which was an old busted 80s chevy citation. I drove a chevy s10 through college. I made the mistake of trading it in for a dodge. It got repossessed when I got sick with cancer. We had my significant other's car and I ended up buying my dad's old mazda to drive around town. But I haven't had my own car...nonetheless my own NEW car...ever. His latest car he bought in 2022 around the time my dad bought his new chevy colorado that he had Autonation gilbert custom order from chevy for him. He had to wait months for that damn truck but he bought it fully paid off to be his boat hauling retirement truck. Unfortunately he got sick with cancer himself and never got to enjoy his new truck. But he knew I needed safe reliable transportation so he left me his truck. Unfortunately the truck sits pretty high up and I unfortunately very much earned my handicap plate the hard way. Not just for the better parking. So it was hardly being driven and was essentially being kept as a shrine to my father. I would climb my gimpy butt in it to drive it religiously to the car wash and clean it and such and sit and remember him with his ashes hanging in the rearview mirror. I know my dad's thoughts on my brother having chevy "show trucks" he hardly ever drove(we are a die hard chevy family). "Trucks are meant to be driven". I ultimately was not doing that truck or his memory justice by leaving it sat in the driveway. Nor was it fulfilling my needs for safe transportation. When the transmission blew on my partner's car - it made me keenly aware that the warranty was coming up on my truck's drive train despite it being in pristine condition and super low mileage. Plus I can't get in and out of it safely. So it got me entertaining trading it in for something lower with better commuting gas mileage. As back to - this would truly be MY first brand new car of my own. I wanted a chevy...and I wanted preferably a red one in homage to the very first car I ever had that I spent hours with him working on. He was a mechanic. I have no memories of him in that beige colorado outside of the pics of when he bought it and when he handed me over the keys as he was dying. I don't want those memories. I want the memories of the old red busted chevy. I went to window shop and test drive models at the chevy dealer nearest me. There was a chevy sales event going on and they were OVERLY eager to make a sale. I test drove a basic trailblazer and a trax 2RS. The basic trailblazer felt like a serious downgrade from a chevy Z71. But amazingly for being a 3 cylinder - I was blown away by the chevy Trax 2RS. It had ALL of the features of the colorado Z71 and then some. And it didn't overtly feel like a hamster engine. Though I will admit - it is no colorado engine. THAT was yes - a downgrade. But I looked it up online. Car and Driver's #1 car for families under 40K and #1 crossover SUV?! Plus more than 10 mpg better on gas mileage than a colorado? In today's economy - i'll take that trade off. I specifically shared that I was sentimentally attached to my dad's truck when we walked in to the dealer and wasn't feeling rushed to necessarily buy. But that we wanted a key for key trade. I knew with the super low mileage on my truck - they were making out in this deal. "We only have the trax or a trailblazer." "We don't have a red one", "If you don't buy it tonight it might not be here - it's the last 2RS!" . It had a sunroof - I didn't want a sunroof. Even though that'd technically be an upgrade I don't want to worry about the seal cracking in the az sun and leaking. While the sales manager and my partner haggled over extended warranties - I scrolled on my phone - looking for that red trax 2RS. I put in exactly what I wanted on the chevy website - and low and behold closest one was at autonation chevrolet gilbert - where my dad bought his truck. We also saw that they were still open for another 2 hours. Ok universe. I went in and met with Dave Wright. I told him exactly what I wanted and showed him the offer that the other dealer had given. They were completely willing to match the other dealer's offer and gave me a great deal on a 10 year warranty too. Dad's truck gets to go be a truck and I FINALLY at the age of 49 get a brand new car of my own. Only thing I'm really missing is the wireless charger but that's on the sunroof package only. That's a damn shame Chevy. Chevy family for life!

I've had my Chevy Trax Activ for a month now and it completely shut down on me. I can't start the…read morecar and have to open it with a key. I was getting ready to head to work for an important appointment and now I have to get it towed. Great job, Chevy. Depending on how it gets serviced, I'll rethink taking this post down. But for now, I'm very upset.

Eric Coronel! You're one of the best sales manager we have worked with…read more To everyone reading this, if you're thinking of getting a new car, dont hesitate to work with Eric Coronel , highly recommended at Big Two Toyota in Chandler. He made the process smooth and fair. Nowadays it's hard to find someone you can trust especially when buying a car. He took care of my parents very well and patiently. You can't find a service like this ever anymore. I'm helping all future buyers with the right people that they deserve to help them buy their dream cars.

11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

Working with Garrett Ferraro at Mercedes Benz of Gilbert was an excellent experience. My husband…read morepurchased a vehicle 2 weeks ago and had an excellent experience so I went in a week later and purchased my own vehicle. We notified Garrett in advance of our arrival and he had vehicles ready for us to view and test drive. He was well prepared and very pleasant to deal with. Absolutely no pressure and great to work with, along with the sales manager, James Castillo. I highly recommend working with Garrett and the team at Mercedes Benz of Gilbert.

The service dept is open until midnight! The nighttime guy named Kyle, he's pretty cool, made sure…read morethat everything was coordinated, and I loved that the technician did a full inspection and told us what was needed on our car and even took a video of the issues. It was a little hard to coordinate some items since Kyle comes in pretty late (3pm). I wish that the service advisors worked more like a team and less individually. That way they can help each other out with answering questions but like I totally get it. 10/10 would bring my car here again.

I had the easiest experience at Ken Graff this week! Sam is the man! He was very patient given my…read morecrazy schedule and had everything ready to go for a seamless transition! I love my new car! Thank you!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.

I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

Tracy and Jacob are very kind people. They make things super easy and really go above and beyond…read more They made my experience great and have taken care of me.

I am very happy with the Vehicle purchased through Elohim, Payson location…read more Danielle was very knowledgeable on all vehicles and she helped me find a vehicle within my price range . I would highly recommend checking out their inventory and buying from Elohim!

Another great experience at AutoNation Honda Chandler's Service Department! I brought my vehicle in…read moreearly Saturday morning for a scheduled oil change appointment, and they got me checked in quickly and back into the service area. I waited in the comfortable lounge, and my car was ready in less than an hour! A special shoutout to my amazing service advisor, Tom! He' was friendly, helpful, and took the time to make sure everything was taken care of. He also let me know that my headlights are covered under an extended warranty, which was such a nice surprise! I'll be bringing my car back next week to have them replaced at no cost. Great service, great communication, and a team I can count on. Thanks, Tom, for taking such good care of me and my car!

My experience with Mitch Lozano, Internet Sales Director at AutoNation Honda Chandler, was exactly…read morethe kind of sales runaround that makes people dread buying a car. I was ready to purchase a new 2026 Civic Sport and explained my process upfront: send your strongest itemized out-the-door offer by email. No test drive needed. No dealership visits to negotiate. I would select a dealer and come in to complete the purchase. After reviewing offers, I politely thanked Mitch and told him I had selected another dealership. His response: "I could've done another 2k off. No problem thanks." Apparently, another $2,000 became available only after he lost the business. I gave him an opportunity to put that statement behind an actual quote (with the sole purpose of calling his bluff, because I already wasn't buying from him). I asked for the revised itemized total and any financing or incentive conditions, saying I would consider it. Instead of providing the quote, he replied: "The best deal is in person." In other words, he was lying (no surprise). He would have had me come in, sit me in the lobby for 2 hours, and try to hide all of his costs elsewhere. There's a reason I buy cars the way I do. That exchange speaks for itself. He raised the prospect of substantial savings, then responded to a straightforward request for written pricing by pushing a dealership visit--the very thing I had explicitly ruled out from the beginning. I wasn't asking for special treatment. I was asking for a clear price on a car I was prepared to buy. This approach cost him my business and left me with no confidence that visiting would be worth my time. I have already placed a deposit on the dealership that won the bid!