Bought EV6 at Horne. Had some misunderstanding about exact model and features we were getting…read more Manager was super helpful. They went out of their way to make sure we were happy. We will definitely go back there. We also recommend speaking to Jaedyn, especially if you're shopping online. He's very knowledgeable about cars & features, and very pleasant to deal with.

Warning... I would highly recommend you do not purchase a Kia. While you're purchasing, the car…read moreservice is OK but once you've purchased it, you're on your ! My side mirror broke and they will not fix it. It is not under warranty. My car is three months old. I was in a fatal car accident in a Kia as well in December that killed my best friend they should understand my safety concerns. However, reached out to Josh Bauman 4x in the last month and have not heard back. I'm disheartened by such service. The finance lady when I was purchasing, the car was so nice. Muhammad was so nice when I was purchasing the car. Service sucks. I am going to post a picture as well of the car I was in so you can understand why I am so concerned about this instead you wanna charge me $3000 on a brand new car unbelievable

I would recommend Henry Brown GMC to anyone because of their service manager Tom Anderson who has…read morewent above and beyond to help my wife & I with issues on our truck more than once! Sincerely, Tom & Sheirol Johnson

I purchased a Mercedes Sprinter from Henry Brown for my fleet, and the vehicle was misrepresented…read moreduring the sales process. It was priced and described as a diesel, but it ultimately turned out to be a gas model. This is not a minor discrepancy -- it materially affected the vehicle's value by roughly $15,000. In addition, the vehicle had an open recall dating back to 2022 that was not disclosed at the time of sale, raising serious concerns about the dealership's transparency and disclosure practices, especially for a vehicle intended for commercial fleet use. When I later questioned the valuation and requested documentation, Henry Brown refused to provide the paperwork after signing and would not furnish records supporting how the vehicle was valued. The finance team also failed to respond to requests for physical copies of the e-signed transaction documents. This experience felt misleading at best and dishonest at worst. Buyers beware. Verify everything yourself, because based on my experience, you cannot rely on this dealership to be transparent.

Terry is the only person I deal with at AutoNation Chevrolet in Gilbert. He wasn't feeling that…read moregreat but still provided excellent customer service for my scheduled appointment on 3/17. He also communicated with me during my service, so I could stay updated on the status of my vehicle. The appointment didn't take that long and Terry, once again, went above and beyond while providing amazing customer service. He is the only reason why I continue to come back. Thanks again, Terry! Hope you feel better soon!

Intake Process and Customer Handling Need Serious Attention…read more I scheduled a service appointment at AutoNation Chevrolet in Gilbert a week in advance, expecting a standard, professional intake process. Instead, when I arrived, my vehicle was never checked in, no service agreement was provided, and I was handed only a business card when I turned over my keys. It became clear later that my car had never been properly onboarded at all--my keys were not secured in lockup but were loosely accessible in the shop area. That alone was enough to raise concerns. After I reached out for clarification, another agent escalated the issue to a director, whose initial response was to suggest the oversight was somehow on my end. Only when I pushed back did he acknowledge the lapse. By that point, the interaction had shifted enough that I no longer felt comfortable leaving my vehicle there. I returned and took possession of my car. A formal agreement was offered only after I walked back in--something that should have been provided at the very beginning, not after the fact. I ultimately chose to walk away. For anyone considering service here, I strongly recommend confirming that your vehicle is properly checked in, documented, and secured before leaving it on-site.

11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

I bought a used car (private sale) and took it in to big two for a full inspection. The inspection…read morecost was astronomical. 215 dollars for basic vague information about what's wrong with the car. Two of the estimated repair costs were TWO separate 200 dollar charges to use the diagnostic tool. Let me clarify that. They wanted 400 dollars in the estimated repair cost JUST to use the diagnostic tool to figure out what's wrong DURING a full and complete 200 dollar inspection that's supposed to tell me what's wrong with my car. I will never ever go to a dealership again for as long as I live. when I went to pick up my car they just gave me a few pieces of paper stapled together with generic vague short details about what could be fixed on the car with a 7,000 dollar estimate. At no time did an "expert" explain to me anything about the process or repair cost breakdown. They really live up the the dealership stereotype. Stealership

The service dept is open until midnight! The nighttime guy named Kyle, he's pretty cool, made sure…read morethat everything was coordinated, and I loved that the technician did a full inspection and told us what was needed on our car and even took a video of the issues. It was a little hard to coordinate some items since Kyle comes in pretty late (3pm). I wish that the service advisors worked more like a team and less individually. That way they can help each other out with answering questions but like I totally get it. 10/10 would bring my car here again.

Unbelievably terrible service. Brought my GLA250 here for engine repair. They charged me $3,000 to…read moretear down the engine for diagnostic. Then another $2,000 for repairs. The service advisor, Eddie, doesn't answer the phone, and will only communicate via text when he feels like responding, so it took 3 weeks for him to get the paperwork to insurance for approval. When we did finally get it all approved and paid for, Eddie tacks on an additional $3,000 to reassemble the engine after the repairs. Um what? That's the craziest thing I've ever heard. Even the insurance adjuster had never heard of a separate $3k charge to put the car back together after repairs, but we already paid $5k so what choice did we have but to pay it? After another week, I finally get Eddie on the phone and he tells me he's now ordering the parts for repair. I said "you've had my car disassembled for a month. Why would you just now be ordering the parts?" Eddie got very upset, yelled at me and hung up. After another 10 days (40 days total) Eddie texted me an apology for losing his temper, and told me the car was finally ready. No courtesy shuttle or loaner, so I took an uber to the dealership and signed all the docs. Popped open the hood and saw the engine cover and air intake were missing. I guess that additional $3k fee to reassemble the car didn't include the engine cover and air intake so they left those in the trunk. Not wanting to upset Eddie's temper, I reinstalled those back on the car and was finally able to drive away from this nightmare.

Damon was excellent, a pleasure to deal with during the sales process…read more Thanks Ken Garff!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.

I don't write a lot of reviews, but CarMax Gilbert absolutely earned this one…read more I originally purchased a vehicle from CarMax that unfortunately ended up having mechanical issues. The problems were completely outside of CarMax's control, but what really stood out was how they handled the situation. From start to finish, they made the entire process as stress-free as possible. TJ Schlake was my sales consultant, and Mustafa, one of the sales managers, were both outstanding to work with. Their first priority was trying to find me another vehicle that fit exactly what I was looking for. When we couldn't find the right replacement, there was no pressure or hassle. They honored their return policy, took the vehicle back without any issues, and refunded my down payment exactly as promised. Even though the first vehicle didn't work out, the customer service was exceptional, and that's what I'll remember most. They treated me with respect throughout the entire process and made what could have been a frustrating experience incredibly easy. My family has had another great experience with CarMax as well. We sold my son's car to them, and they offered significantly more than anyone else. The process was quick, straightforward, and transparent. They paid off the remaining loan and handed him a check for the difference before he left. Buying or selling a vehicle can be stressful, but the team at CarMax Gilbert made both experiences smooth and hassle-free. I wouldn't hesitate to do business with them again, and I highly recommend asking for TJ Schlake if you're shopping for a vehicle.

Overall, I had a good experience purchasing a BMW from CarMax Gilbert. One of the biggest…read moreadvantages is the no-haggle pricing policy--what you see is what you pay. There was no back-and-forth negotiation, and the entire purchase process was remarkably streamlined compared to traditional dealerships. From start to finish, it took a little over an hour to complete the paperwork and drive off the lot. Llyah was excellent to work with and made the buying experience smooth and stress-free. After purchasing the vehicle, I took it to a local BMW dealership for an independent inspection. They identified a few concerns, including tread depth that was below acceptable standards on three of the four tires and an overdue cooling system flush. The BMW service department suggested I contact CarMax to see whether they would address the issues. A few days after reaching back out to CarMax, I was contacted by Alexandria from the service department. She explained that CarMax generally does not perform preventative maintenance based on age and instead follows mileage-based maintenance guidelines. Because the vehicle had not reached the mileage threshold for a cooling system flush, they declined to perform that service, even though it had been more than four years since the last one. However, CarMax did inspect the tires and ultimately determined that three of the four did not meet their sales standards. They replaced all three tires at no cost, including mounting and balancing. I was surprised they did not feel an alignment was necessary, as I've typically had one performed whenever new tires are installed, but I appreciated their willingness to correct the tire issue without any pushback. Another issue surfaced a few days after purchase when a sour odor began coming through the vents. While trying to locate the source, I discovered a decomposing rat in the vehicle. Combined with the tire situation, this left me with the impression that the pre-sale inspection may have been more cursory than thorough. Despite those concerns, I was impressed with the professionalism of the staff, the efficiency of the buying process, and CarMax's willingness to resolve significant quality issues after the sale. The customer service was excellent throughout. That said, their vehicle inspection and preparation process before putting cars on the lot could use some improvement. If those areas were addressed, this would easily be a five-star experience.

Tracy and Jacob are very kind people. They make things super easy and really go above and beyond…read more They made my experience great and have taken care of me.

I am very happy with the Vehicle purchased through Elohim, Payson location…read more Danielle was very knowledgeable on all vehicles and she helped me find a vehicle within my price range . I would highly recommend checking out their inventory and buying from Elohim!