I hired this company because I saw that they were servicing my neighbor's pool. My current pool guy…read morehad been going up in price higher and higher so I thought I would get an estimate from my neighbor's pool guy to see if I could catch a break on price. So I spoke with the guy and he passed my message to the owner Allan and Allan came by and gave me a significantly lower estimate than my current service. So I gave my current service a 1 month notice and then Heat Wave started. Within 2 months my pool started to turn green and was gradually collecting debris that was not being removed. Now granted I do have a high maintenance pool which he saw and we discussed in its entirety when he came for the estimate. He saw the shrubbery around it and we discussed what happens in the winter with storms and I thought I was all set! He never told me he didn't have a vacuum in which how could you service a pool like mine without one?? He started the service in October of 2018 and by the end of November my pool was green. Then the complaints started from their end first and they wanted me to go out and empty skimmer baskets. My pool was green and there was dibris EVERYWHERE! What good would it do if I went to empty skimmer baskets and they have no vacuum and my pool is full of DEBRIS?! So I made my first call to Allan about the pool being green and his service guy leaving my pool pump in service mode (which made it run 24/7 directly attacking my electric bill) and he began to raise his voice to me and tell me that my pool was a nightmare as if he had never seen it! He then calmed down and started to address the issues and stated they would spend additional time on it in December and that I would have to pay an addition $35 which I did. My pool was filthy all winter including the spa. They never even got debris out of the spa! The storms were happening so I delayed starting my calls to new pool services until February. I then bit the dust and tried to get my old pool man back who was a master with my pool but unfortunately for me he had left my area but told me he would keep an eye out for me. Fast forward to March of 2019, I had started to look for a new service but Allan tells me they have purchased a vacuum and would be able to handle my pool as well as a few others they were having trouble with better now. Throughout the month of March there was 0 improvement to my pool conditions and ironically he calls me to quit on April 3rd. Of course, I am blown away by this because he stated he had bought the vacuum and that my pool conditions would change. He then stated that they would get it in good condition over the next couple of weeks but it would cost me an additional fee of something like $250!! We hung up and I frantically tried to reach out to the companies I had been playing phone tag with and one answered the phone!! I then called Allan back within 30 minutes of them basically quitting or me having to cough up $250 and agreed to part ways and he agreed to a full refund for the month of April which I had already paid for. So the new guy came out on April 5th and made my pool look like it did before I hired Heat Wave in less than 2 hours!!!! I couldn't believe my eyes! I hired him on the spot! So the month of May goes by and I am ecstatic with my new pool service but there is no refund check from Alan so I give him a text to inquire about my refund. He immediately agrees to put the check in the mail. So the check arrives in the amount of half for the month of April. So I text him to remind him that we concluded our business on April 3rd along with a copy of my canceled check to the new pool service showing the date of April 5th in which I had paid them and told him we had dissolved our business on April 3rd without them ever servicing my pool in April and they had been paid in full. He responded on text that they had serviced the pool for 2 weeks in April! Really? What would they have done? My pool was sparkling clean for the first time in months!!! So of course now I call him and he briefly states "I remember we serviced the pool in April for 2 weeks so you only get half of the refund and have a nice day" and then he hung up on me! I called once more and was promptly delivered to voicemail. This is my experience with Heat Wave Pool Service and Allan Frosh. Usually the moral of a story is that you get what you pay for but in this case--I didn't even get that! And in addition I got ripped off! I am just so happy that I have a great pool service today. Photos are included.

Allan from HeatWave Pool Service was prompt in calling me back and setting up an appointment the…read morenext day. He kept in contact with me through text and phone even though I was out of town. I like the fact that he was upfront about the cost. (Which was reasonable) He even had to run all over town to get the correct parts for my pump. My pool pump runs great and I would definitely call him again for my pool service.

Sun-Fare built our pool last year. Guy and Doug are the best! They both are owners of the company…read moreand are so good at what they do! They have the BEST customer service. It is great to work with a company that takes ownership in what they present and do. They build a great quality pool and we were so pleased with what they accomplished with our pool. They used quality products and pool equipment. Guy and Doug give you the personal customer service that other companies do not provide anymore. They were easy to work with and a very honest company. I highly recommend them and would use them over and over again. We can't wait to use our pool this summer! Thank you Doug and Guy for giving us a great pool. Don & Lisa Rocklin Ca

Building the pool was great, servicing the pool was great in the beginning and then turned bad....!read more

Highly recommend! He's always on time, super helpful, and very knowledgeable. He's taken the time…read moreto explain how to properly maintain our pool, which I really appreciate. We've been working with him for a while now and every experience has been great.

He always show up to my pool every week. Great at maintaining and he is reliable and knowledgeable…read more I would recommend!

Great service and communication throughout the process of fixing my pool motor and relay. I highly…read morerecommend.

George with The Goods Pool Service is the best customer service I've ever received. The man is…read morefriendly, doesn't make me feel dumb for asking dumb questions, patient, knowledgeable, and efficient. He worked around my schedule, coordinated with the insurance company, and gave me great advice. Could not have asked for better service, my pool pump is now quiet and looking great. Thank you George!

Our pool equipment was old and very dysfunctional. It took a true professional to figure the mess…read moreout and replace everything and get it all working wonderfully! Fortunately, we found Brek! He has so many years of experience and knows what he is doing. He was able to sort issues out we had just lived with for ten years. His prices are very good and he is very honest. I'm so grateful we found him! He feels like a family friend now :)

Break is great! Knows his stuff and is the nicest guy! Our old pool looks much, much better now…read morethanks to him!

Our pool took on debris from flooding during recent storms. Jason from Genesis was amazingly…read moreresponsive and came out 3 consecutive days to work on our pool. He is courteous, professional and passionate about his work. We strongly recommend Genesis for any pool service and repairs.

This was our first pool, so we wanted to make sure we selected someone who is a good pool designer…read moreand builder. We spent many hours researching and carefully reviewed all the pool builders in our area. Many of the local pool companies had mixed reviews, even the pool company recommended by our builder had very mixed reviews. When I researched Jim Chandler Pools, all his reviews were all good, I even checked several different websites and those had good reviews too. Because of this we decided to give him a call to discuss our pool project and from the moment I spoke with Jim, I knew we had the right guy. He was easy to talk with and listened to what we were looking for in a pool, he gave us lots of ideas and options to think about before our first meeting. Jim went to our new home site to review the lot/backyard to ensure what we had discussed was going to work in our new backyard. Once we met in person to review the plans, he made recommendations in order to try to keep us in budget or as close to it as possible. When I called Jim's references, everyone I spoke with highly recommended him, they enjoyed working with him, said he was very professional, kept them up to date with the progress, and completed the project on time and in budget. During Jim's first meeting with the City's Planning department, he found out we had very expansive soil which is a problem when installing pools. Jim explained the extra costs when building a pool with expansive soil, it creates a lot of extra work during construction as well as a lot of extra cost to reinforce the pool and pool deck. To help cover the extra costs, Jim recommended some changes to our design in order to save money to help cover the unexpected costs as we did not budget for this type of problem. We were still over budget but some of it was the expansive soil and the rest were my fault . Jim would be on site for each step to ensure everything was done to his expectations. All the contractors Jim uses do great work, they are on time, very professional, and cleaned up after they completed their work. After working with Jim, I now know why the references I called spoke so highly him, he is a great contractor, stays on top of every detail, works closely with you during the whole process from start to end. We just finished our pool, took longer because of soil issues and Covid but we made it. We are very happy with our new pool; and look forward too many years of enjoying the pool. We are very happy we choose Jim Chandler Pools; he really enjoys his job and it shows with the completed product. I am sure there are cheaper pool builders out there, but if you want it done right then I highly recommend Jim Chandler Pools.

UPDATE: It's been three years now. We have had two issues with our pool. First, a lot of…read morehorizontal trim tile came off on the spa area where it connects with the pool. We had two separate repairs made on it, and it has held since the last repair which was last summer. Apparently some water got under the tile and continued to move through them, pushing them up. The tile work was warranted for three years, so there was no charge to us. The other issue is really a matter of design. The spa was designed at the same level as the pool, with water that communicates between the two. In the summer or when there is not rain, the system works fine, and the hot tub will be hot within about 30-60 minutes, depending on the outside temperature with almost no pool water coming in and cooling it off. However, as soon as the pool water level rises much at all (after just a couple of rains), the hot tub takes much longer to heat. At about $20/hour to heat it and more than an hour, it is not worth it to us. We checked with Jim about raising the level of the spa, and he checked with the builders and it is not recommended. We are very disappointed because the only solution is to spend hours draining the pool down to a normal water level. We had normal rains last year, and more than normal this year, but after five years of drought, it seems wasteful and we know that the autofill will just end up kicking on again when the temperatures warm up. So our choice is to not use the spa all winter or to discard all the extra water at a time when our water infrastructure is at a maximum level in the area. If we were doing another pool/spa combination we would DEFINITELY have the spa elevated to avoid this design issue.

We are very satisfied with the service we received from Elijah and national Pool Service. We…read moreinitially chose national as our first choice because they were close by, highly rated and specified pool pump repair. Elijah called me back promptly and had me try a few things with my pump over the phone to see if there was a simple fix. When we determined that there was not he made an appointment to come out. Elijah was the first to provide me with a reason why my pool filter might be requiring cleaning after a very short time. Two other pool services and two pool supply companies had previously not been able to do that. Elijah was very friendly, very professional and very reliable. He was also very knowledgeable and his price is reasonable. He got the parts ordered and installed very quickly. We recommend him highly and will definitely use him again

He services our pool now. Good price, no issues. He responds via text even at random hours when I…read morehave a questions. Can't complain!