I hired this company because I saw that they were servicing my neighbor's pool. My current pool guy…read morehad been going up in price higher and higher so I thought I would get an estimate from my neighbor's pool guy to see if I could catch a break on price. So I spoke with the guy and he passed my message to the owner Allan and Allan came by and gave me a significantly lower estimate than my current service. So I gave my current service a 1 month notice and then Heat Wave started. Within 2 months my pool started to turn green and was gradually collecting debris that was not being removed. Now granted I do have a high maintenance pool which he saw and we discussed in its entirety when he came for the estimate. He saw the shrubbery around it and we discussed what happens in the winter with storms and I thought I was all set! He never told me he didn't have a vacuum in which how could you service a pool like mine without one?? He started the service in October of 2018 and by the end of November my pool was green. Then the complaints started from their end first and they wanted me to go out and empty skimmer baskets. My pool was green and there was dibris EVERYWHERE! What good would it do if I went to empty skimmer baskets and they have no vacuum and my pool is full of DEBRIS?! So I made my first call to Allan about the pool being green and his service guy leaving my pool pump in service mode (which made it run 24/7 directly attacking my electric bill) and he began to raise his voice to me and tell me that my pool was a nightmare as if he had never seen it! He then calmed down and started to address the issues and stated they would spend additional time on it in December and that I would have to pay an addition $35 which I did. My pool was filthy all winter including the spa. They never even got debris out of the spa! The storms were happening so I delayed starting my calls to new pool services until February. I then bit the dust and tried to get my old pool man back who was a master with my pool but unfortunately for me he had left my area but told me he would keep an eye out for me. Fast forward to March of 2019, I had started to look for a new service but Allan tells me they have purchased a vacuum and would be able to handle my pool as well as a few others they were having trouble with better now. Throughout the month of March there was 0 improvement to my pool conditions and ironically he calls me to quit on April 3rd. Of course, I am blown away by this because he stated he had bought the vacuum and that my pool conditions would change. He then stated that they would get it in good condition over the next couple of weeks but it would cost me an additional fee of something like $250!! We hung up and I frantically tried to reach out to the companies I had been playing phone tag with and one answered the phone!! I then called Allan back within 30 minutes of them basically quitting or me having to cough up $250 and agreed to part ways and he agreed to a full refund for the month of April which I had already paid for. So the new guy came out on April 5th and made my pool look like it did before I hired Heat Wave in less than 2 hours!!!! I couldn't believe my eyes! I hired him on the spot! So the month of May goes by and I am ecstatic with my new pool service but there is no refund check from Alan so I give him a text to inquire about my refund. He immediately agrees to put the check in the mail. So the check arrives in the amount of half for the month of April. So I text him to remind him that we concluded our business on April 3rd along with a copy of my canceled check to the new pool service showing the date of April 5th in which I had paid them and told him we had dissolved our business on April 3rd without them ever servicing my pool in April and they had been paid in full. He responded on text that they had serviced the pool for 2 weeks in April! Really? What would they have done? My pool was sparkling clean for the first time in months!!! So of course now I call him and he briefly states "I remember we serviced the pool in April for 2 weeks so you only get half of the refund and have a nice day" and then he hung up on me! I called once more and was promptly delivered to voicemail. This is my experience with Heat Wave Pool Service and Allan Frosh. Usually the moral of a story is that you get what you pay for but in this case--I didn't even get that! And in addition I got ripped off! I am just so happy that I have a great pool service today. Photos are included.

Allan from HeatWave Pool Service was prompt in calling me back and setting up an appointment the…read morenext day. He kept in contact with me through text and phone even though I was out of town. I like the fact that he was upfront about the cost. (Which was reasonable) He even had to run all over town to get the correct parts for my pump. My pool pump runs great and I would definitely call him again for my pool service.

Mazik pools did an amazing job on our project. We got exactly what we wanted, Eddie & Cj are very…read moreknowledgeable about building pools and the process on the back end. They had us swimming in 10 weeks!

Thank you to Mazik Pools & Spas for our remodel! Our pool & spa looks beautiful, and we are excited…read moreto finally start hosting in our backyard again with a pool & spa we are proud of.

Undoubtedly the best pool servicing around! I've worked with Cooper for years, recommended him to…read morefriends, and he never disappoints!

They came out on the weekend to address my pool pump issue, We were able to get it done in a few…read moredays. Great service ended up making them my regular pool maintanance vendor and for a slightly better price.

Our pool was recently finished and it looks and works really good. Alex is very honest and takes…read morepride from his work. His subcontractors do high quality jobs. He answered our questions along the construction. From the beginning we wanted a simple rectangle pool that our son can swim in, and Alex never tried to sell us extras. However, on his part he used better equipment, tiles, and more which made our pool best it can be. His pricing was very fair for all that too. He honestly indicated although he did the job before, he wants to leave the solar installment to a solar company but he worked with the solar company we found so everything works right. On April 1, we are swimming in a ~80F pool. I would suggest this company to anyone.

Alex was a dream come true in the midst of the covid nightmare. His experience with aged pool…read moreequipment is amazing, and he took on the challenge of getting our pump, sweep, waterfall, and light working again. Many others would just have tried to sell me new equipment, but he was up to the challenge of the repair. He is kind, honest, and overall a rare breed of engineering whizzes.

I was having issues with heating for my spa and called On Point for help. Jon was amazing! He came…read moreout, educated me about my pool equipment since I have no clue how it all works, and was able to show me how to get my spa to work. He spent time to make sure I was comfortable with what he showed me and gave me tips to maintain the equipment in the future. This is now my go to pool company for future issues and maintenance! Thanks Jon!

John from On point Pools is great! They are professional, helpful, do good work and they've been…read moreservicing our pool for 2 years or more! I would recommend them for a pool service!

We have been so happy with Clear Water Pools' services! They are always so friendly and so…read morehelpful. When we first moved into our house they were already servicing the pool so we decided to have them continue and we knew nothing about having a pool but Rob, the owner came out and walked us through everything we needed to know. He has always answered our questions and his wife keeps our pool sparkling clean!

Clear water pools has always done an excellent job on the pool. This husband/wife team are always…read morevery pleasant and efficient. They are always honest and communicate well if there are any problems with the pool. One thing I appreciate is that they always show up when they are suppose to. Their prices are very reasonable. Occasionally our son will throw rocks into the pool. Oops. I'm sure this would be a pain to clean out, but they never complain! The only thing I wish I could change is for them to come everyday to clean the tree blossoms out of the pool. :)

We have been a customer of Hammerhead Pools since our pool was installed in 2021. Working with…read moreMike & Chandler has been great. We worked with Mike during the construction portion, then transferred over to Chandler for all service issues. Our Salt Chlorinator started to malfunction just outside of our warranty. Chandler scheduled a service call the same week and was able to talk with the manufacturer to have our salt chlorinator replaced fairly quickly once the part was available. Any service issues or questions that come up, Chandler is quick to respond. Chandler also follow ups after the service was completed to verify the work was completed and is working properly.

I have been with Hammerhead for many years and cannot say enough about their exceptional customer…read moreservice and knowledgeable staff. I would especially like to praise Chandler on his work ethic and management expertise and Charlie for his weekly maintenance. Top notch !

The gentleman came out when he said he would and corrected my pool pump system. Great service.read more

Excellent Service. Left message and Bruno contacted me quickly. He installed a new pool pump which…read moreis very quiet and came back the next day to install a new timer. Bruno is very respectful and passionate about his work. Will definitely be calling him for all my pool needs.