Our storage unit was robbed and completely emptied 2 nights ago. We just were notified yesterday keep in mind we had locks on our unit and you need a code to come inside the building. So they cut the locks off the unit filled a whole black truck and came back hours later with 2 other cars for the rest. Very suspicious either an inside job or they just don't care enough. The employees have a screen of the cameras as there "working". Thank you very much extra space for the amazing customer service. read more

Extra Space Storage - Self Storage Near Me - Los Angeles, California

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The worst staff ever. The black girl is super cool and she will explain everything to you and what you may need. Other than her, I DISLIKE THIS LOCATION-AND EVEN THE MANAGEMENT STAFF IS ALFULL. Spend your money someplace else!!!! read more

This place is great! Has amazing staff, easy parking , and a bright ambiance. Some places I went to looked scary but this place feels nice and safe. Got great Help by Max and his Team. Recommend them with any questions you guys have they made the process smooth and fast. read more

Valerie was so helpful and nice to this grandma who is disabled in handicap. She spoke in the town that I can hear without my hearing aid and she really went out of her way to help me sign the contract but I don't know how to do it online. She was super sweet and super nice. You couldn't ask for a better manager. Thank you Valerie and everybody was helpful there. thanks VALERIE ON slauson You are the best ! This mom and grandma won't forget you in my time of need read more

Extra Space Storage - Me happy - Self Storage Near Me - Los Angeles, California

Don't rent from this facility - there's a huge mouse infestation(not random droppings, INFESTATION) at this facility. Apparently they spray every week to no avail. Mice got into my unit and ate my bedroom furniture, had to toss my wrapped bed (always get insurance). Understandably things happen but the lack of customer service and respect for customers does not exist here - people who work the front desk like Tim and Elizabeth are great, but their supervisor Antonio Mendoza is rude, condescending, and does not GAF about hearing you out, let alone attempt to resolve situations. In all my years of working customer service I've never had such a disrespectful experience in dealing with a supervisor like I did with him. No one is calling me back to communicate - let alone resolve this- DO NOT RENT FROM THIS PLACE @emily the number listed is another store - who am I supposed to ask for? Please advise read more

The staff are amazing. They both were accommodating in answering questions and with gettin equipment during my storage shuffling. Thank you!! read more

i purchase a storage & paid in full i had called back & spoke to a rep but she didn't put any notes on my account . i had a medical emergency causing me to be hospitalized , i request a refund & response i get it look at it from our point of view we lost money cause the unit couldn't be rented so it's ok to take my money & i loose & i never accessed the unit never even put a lock on it we couldn't even reach a common ground where they take a small portion and give me balance & everyone wins no they just take your money i never used the unit read more

rented a unit on line and it was so easy... and chepart. when I got there the guys were so nice and accommodating. they even let me use the broom and dustpan to sweep out my uhaul truck. I will def recommend this location! slauson and western read more

Update: I did find rat feces in by belongings when I moved out. The staff did what they could and put out traps but I guess it isn't enough. The check out process was easy and I was able to pay a pro-rated amount. read more

i have had issues with the location since day one. 1. my move in day no one way there at work all day. 2.I was never told i have up unlt 15 mins before the location closes all the elevators and doors lock including the gate. a lot of my things where Loaded onto the elevator and the elevator locked and we cannot get back in so as of this morning my things are still on the elevator and in the hallway on the second floor. there Emergency line was no help at all! the fact that no one was there from 9-4 am and that is their posted store hours is crazy Is unprofessional. 3. When i talk to the agent to confirm my reservation i asked uptown what time so i have to unload he said 6:45. I thought that was wierd that tome. But he dis not ezplain why. So I'm thinking that i have until 6:45 to get my things in the storage and it locked on us at 3:45! Extra cost out of my pocket: I had to keep my rental truck and extra day. i have to pay the day labors for a 2 day jod that was only a one day job. Needless to say i am pissed! read more

Let me say that although some employees have been exceptional, there are some that definitely need to be taught how to treat customers or shouldn't be in customer service jobs if they hate dealing with people. I had a storage unit for so many years and the rudeness I endured was beyond imaginable. I don't think so would want to get a storage again. As well be ready for your storage unit price to increase about every 3 or 6 months. They say they send letter out letting you know about the increase but I never got one. ‍ read more

The staff member that assisted me was wonderful. I wish I remember her name. She was very concerned very caring, very professional I will recommend 100% read more

Elizabeth helped us she is very knowledgeable and friendly, she didn't have a problem showing us different sizes of units. I definitely recommend this place!! read more

This storage place is maintained clean and accessible for your needs, customer service is great, the associate Elizabeth is very attentive and friendly she'll go out of her way to take care of your needs. Go for ExtraSpace Storage! read more

Horrible company. They increased the price of my storage mid lease for no reason. My biggest regret.

I have had great reliable experiences in two of Extra space storage facilities!!! The management is very important to me seeing that I trust them with my valuables Especially the manager of these facilities Mariano Eguizabal was such a pleasure to meet! He explains everything thoroughly and he easily understood what I needed as far as space goes. Thank you Extra space storage and Mariano again for the reasonable prices and professionalism! Hands down you will be the place I refer my family, friends and clients to! read more

Extra space storage is great and if I come across anyone in need of a storage I'm definitely going to send them to extra space storage

Good customer services. The price could be a little less when you have over 3 units. I still appreciate the customer services, friendly and helpful. read more

If you are on a fixed income please do yourself a favor and stay away from this place. My mother has been down on her luck lately and moved out of her apartment, she needed a storage space so we moved her belongings here into a 10x20 priced at $224. plus the $9.00 insurance when they were owned by StorQuest. I've been paying the bulk of it to take some of the stress off of her. As soon as ExtraSpace took over they raised the rent. It was only $10 and my insurance went up $1, so I could look passed that. It's been a few months and starting Jan. 01 2015 they are raising the rent $33 bringing my total to 267.00. I don't appreciate being nickle and dimed. I've honored my rent commitment, on time, every month with no hassle but I refuse to be screwed over. I would be more understanding if they raised it at the beginning of a new lease but attempting to slide it in the middle and expect us to take it lying down is despicable. I will being taking my business elsewhere. read more

When calling for customer service they never answer and this ain't the first time calling it's been like this for the past months worst experience ever never had any issue with public storage I should of stayed. read more

STAY AWAY FROM THIS FACILITY!! This extra space storage location on w.Slauson offered a low monthly fee that quickly more than doubled in price, forget the Web specials,they are a scam. the attitude of the desk staff is so unfriendly and unhelpful like they are forced to work there and hate people bothering them. Any complaints you have with the customer service are not responded to. They have a don't share cause we just don't care attitude with customers. The girl working there this week early March did not smile at anytime,just glared and barked 'it's not open yet!' When we dared punching in our enter code after 9a.m. Go across the street to the super storage they are more appreciative of your business. read more

My spouse and I came to Extra Space Storage during an extremely stressful situation we were in. Walter was incredible from the second we met with him. He has wonderful customer service skills and eased our anxiety alot with his calm and patient demeanor. He showed us all of our options and helped guide us in the best possible choice. Walter made our first storage hunt experience a success. Thank you so much Walter! read more

Great service and big ups to Erica and Walter for their patience and help in this distressing time. You all are top notch.

Walter was amazingly, professional, helpful and friendly. I relocated to LA from Texas and renting the storage was a seamless process. The facility was very clean and Walter had a handle of managing all aspects of the facility! read more

Walter Jones was a great help. His customer service was excellent. I wasn't to sure what size storage get and he helped me out.

Was in a crunch and needed storage. Went down to this store to get a quote and met the manager, I believe Walter. He was very nice and kept things short and quick for me, which I needed at the time. If I ever need any storage needs after this I will come back to this location. read more

Walter is so amazing! look out Extra Space Storage another company is going to come steal him from you. he's exceptional in his manner and how he maintains a pristine property!! read more

Walter was very helpful and patient while me and my mom were looking for a storage unit. He made sure we found the right storage at a affordable price, I would definitely recommend this storage place and ask for Walter. read more

I have been using storage facilities for years and my experience here with the customer service has been the best yet!!! Waully the woman helping me was so sweet informative and supportive...supper happy to be here for a while and I would suggest this place to anyone looking for storage as their customer service is on point...and the storage units are large and price wise a great deal read more

Walter, helped us out in a very professional manner. Really appreciate his service. He made sure that everything we needed was taken care of. read more

After a months of requesting to talk to a manager or find a solution to pay to move my items back I got no follow up call from a manager as I requested. Then Extra Storage space sent a review which I filled out and Magically Kim the manager calls back. She leaves the following message on my phone not realizing that the phine is still on you comtinues to talk to her employees about me. Any way someone from corporate not at this location could have a conversation with me as I feel this manager has now influence her staff in a way that I won't be treated as a valued customer. Very disappointed. The following is her message... "Hi, this is Kim calling from Extra Space Storage. I'm trying to get into contact with Antquan. I receive notification from my support center that you needed some additional support regarding your account. Please give me a call back at 310-386-6864. Again, that phone number is 310-386-6864. Thanks. Have a great day. I hate our customer survey sometime. I get it that this person got an existing customer survey. " read more

Good secure property with economic pricing. All staff members were extremely courteous and helpful in our move in. Sure wish the facility had longer hours to access unit, though. read more