It's turned out to be the right storage for my needs.  In fact, better than. I needed a 10x10 in the Thousand Oaks area.  I checked online, called a few, and found ridiculously high prices.  Extra Space storage had a reasonably priced unit (go online and reserve for savings), and a first floor unit (all of theirs is). They make the process great, and were very responsive to calls or even texts.  Easy to sign-up, and a docusign for all the paperwork.  The facility is kept very clean, and long hours for access (everyday from 6am-10pm). I think I've made a great choice. read more

RUN AWAY. My family rents here and up until now hadn't had an issue--until the roof failed. You would think if the roof LEAKED into your storage unit and RUINED your property, the storage facility would be kind and honorable. Not here at Extra Space Storage: Full rent owed; refusal to cover any sort of remediation, and would not let us move to a different unit. Does Extra Space Storage not have insurance? Are Extra Space Storage employees lazy? What is going on at Extra Space Storage to have this much cruelty and ineptitude? read more

do not rent from here their roof leaks water and the manager salina does not care or offer any sort of fix!!! they still demand full payment when their units dump water on your contents!! go anywhere else but here!!! read more

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The storage facility is well taken care of. Very neat, clean and secure. Quite impressive! Thank you Salina and Sue!! :) read more

Great Service and very responsive. Facility always clean and plenty of carts. Security is good. read more

Facilities are clean and well kept. Easy access yet very secure. They do not have trash or recycling bins for customer use. read more

I rarely give bad reviews. But when a family member has had nothing but bad attitude and negligent service from the manager, Selina, I must speak up. Selina is short-tempered, unprofessional, and unwilling to serve the client's needs. You would think that severe water damage from the last storm would have her going out of her way to help put matters right for the customers affected. Nope! Not for this manager. She won't facilitate insurance claims, not help find another unit. Go elsewhere. Anywhere else. read more

The storage place is great. The manager Salina is so nice and helpful. I highly recommend this place for your store needs. Units a large and clean everything is on the first floor which makes it easy. read more

Great personal. Friendly Space is clean And we'll lit. Great hours of operation. I'm busy! read more

Love this storage space. Ive been here for many years now! Employees are great and always helpful. I would def recommend this storage space especially if you live in thousand oaks/westlake. Not a far drive! Ive had a bigger unit & now i have a smaller one! Ill most likely will be a customer for a bit longer. Either way, ill always store my items here! Super safe, easy access & more. read more

Sometimes in life you need that extra space for stuff, especially between moves! Extra Space is convenient and accommodating. The property is clean and safe, access to your storage unit is secure and the loading tools are always available. I had a short term space and it was perfect. Billing was easy, never had and problems and moving out was just as easy and efficient. Thank you!! read more

The manager has always been very professional and has helped me in every way!! I would highly recommend this Extra Space Storage for any storage needs!! read more

There the Best! I've had my belongings stored here for about 4years. Never had one issue! Just recently I had a tiny financial set back, and they were nothing but kind and understanding. I highly recommend storing your belongings with this storage company. read more

Sue at this location is fabulous! She helped me with all my options when I moved in and I settled on a nice space. Would recommend over Public Storage. The hours are much better and it's clean and safe. read more

my family rents a sorage unit here and the manager salina is so rude and unprofessional. dont waste your time and money, go anywhere else!

I've had my storage unit for 4 days now. So far I've dealt with Selina, Shar and Sue. They have all been absolutely fabulous and so helpful. Thank you so much for making things as easy as possible. read more

Had the aboslute best experience using this facility, we came to purchase some boxes and a woman named Salina helped us. She was the BEST. So kind and provided amazing customer service. I highly recommend coming here and be sure to ask for Salina! You won't be disappointed read more

At the beginning of Covid my sister and I decided to save some money and move in together since we were both working from home and we needed a storage unit for all the double furniture we had. Extra space storage came through with the perfect unit and Salina at the front desk was super helpful. It's always so clean with friendly staff in a safe neighborhood! read more

Tried to get some help today, during business hours, about a leak in my unit. Door was locked, lights on. Waited, knocked, hollered thru the mail slot. No one was there. Called the 888-storage number. No answer there either. Customer service sucks! I called the 805/497-2185. It's the same as the 888 number. Since I still had not heard from anyone, I went to the office. Opened late, still no apology. Was told that the white dust from the leak in my unit was paint. Upon questioning her knowledge of the substance, she said, "Trust me, it's paint." read more

First time needing to use a storage unit and Salina was so helpful with the process, customer service was great! She made the whole process easy, especially when navigating during the pandemic. So much appreciated! read more

I needed a storage unit ASAP. I called around a few places and they weren't too friendly over the phone. I called this location And Salina was so friendly, she told me to go right over and she had everything ready to go when I arrived. Quick and friendly service goes a long way. I've recommended her and this location to family and friends. read more

Good value & service ! Selena the MGR is very nice and helpful!! Very happy to have done my homework and found this place!

Salina was a great help and made everything so simple and easy to get a storage space. I've dealt with other storage spaces in the past and it's been a nightmare. The last thing one wants is another headache in the middle of moving. Extra storage space really came thru. Highly recommend it! read more

Shelia was absolutely amazing she was so bubbly and outgoing and made my client feel very confident in the security of the property and safety of her items. She definitely needs a raise!!!! A+++++++ read more

Salina is very respectful and a true professional and goes out of her way to help.Extra Space in Westlake Village is very well run and kept clean and is a convenient location and has very good and available entry hours. Salina is very efficient and gets things done correctly and quickly. Do recommend facility to all my friends. Anna "R" read more

Salina is the best. This location is so peaceful. Thank you for all your help. I will recommend this site to all my friends and family read more

No issues start to finish. Friendly, Polite and responsive staff great service. Recommend.

Salina was helpful and pleasant to work with when securing our storage unit. We found the process simple and organized.

I worked with Salina , she was incredible. She was very informative about every question I had and so professional. Such an easy experience. I would highly recommend her and this specific storage establishment to anyone. read more

Sue was very helpful and nice. Easy to enter and clear out. I used this facility for the past two years. All my things were well maintained. Highly recommend read more

When you can have your personal belongings at a storage and feel safe is such an incredible feeling. From a beautiful neighborhood and the fire department right next door is such an amazing feeling. IFrom the first time Selena greeted me and showed me rates I knew this is where I wanted to store my belongings at. She made me feel so comfortable and made sure I had the right size. The United a perfect fit for my stuff, and she is always on top of cleaning and making sure us customers feel secure here. Selena is always there to answer calls and answer all your questions. I wouldn't have chosen no other storage and I'm so thankful I chose this storage. Thank you for all your hard work and making sure we're secure and our belongings is safe. read more

I love this location everybody's super friendly and it looks like the property is maintained very well the manager Salina is always friendly and smiling. I've been storing extra furniture at this location for many many years. It's in a very quiet neighborhood and it makes me feel safe. This location is always very clean and looks like it's brand new. read more

I have been a customer of extra space storage for a while now and I will never go to another storage place because this facility is wonderful! read more

I have had a unit here for a long time. I love being able to walk into the office when I need to and see a familiar face. Selina is always so helpful and always just a true pleasure. read more

Great location. Very clean and easy to access. Staff is always friendly and helpful.

Extra Space Storage is very convenient. I use it for all my storage and organization needs. Salina is wonderful whenever I need help. She brightens my day whenever we talk. read more

Salina was great to work with! I combined two smaller units into one larger unit and she made the transition very easy.

Really super easy experience getting this done. Good online rates and the facility itself is really convenient with the location and available entry hours. Salina was great during the signup process. Plus -- you can't go wrong with a month-to-month contract. read more

Terrific experience, great customer service. Salina made the process quick and easy, even when I had to upgrade my storage unit a few weeks later. The unit and the entire facility are clean and convenient. Good security so you feel safe. read more

Due to a dear friend's Mom's sudden death from an intracranial hemorrhage--which then necessitated a relocation of belongings--on April 20, 2016, I went to this Storage Unit. I STILL feel profoundly upset with them and feel only that they are cheating the public. After less than an hour of paying cash, they refused to pay me back in cash what I had initially given. (The family called me that had already found a different storage unit and did not need this one). 1) Even a half hour later, after they take your cash, they refuse to return to you in CASH. Then they act personally affronted why the public might be upset about this. 2) They don't tell you UP FRONT that they don't intend to refund you or give you back in CASH what you had given less than an hour before. 3) They refused to give me an itemized, PRINTED OUT sheet of paper of the initial transaction. Even after TWO HOURS, I still hadn't received an email receipt of anything. They say "We're going green". This protects ONLY THEM to keep your money and you not having proof of anything. 4) The Supervisor refused to give his name; only his initials. 5) They are price-gouging the public for their storage units: For a 5 x 10 with NO lighting: $161 plus an administration fee of another $22 plus mandatory insurance for $2,000; tax $1.72; plus an additional charge to change any date of billing. 6) After just making this transaction, the female there gave me nothing but excuses that she needed to talk with her boss and get back with me which she never did. I had to drive back over there in person and then she still only kept stalling. I would highly discourage ANYONE from doing business with them. They should be reported to the Police for stealing the public's money. They'll say they'll make an exception to pay you in "two weeks". It is now May 4, 2016 (two weeks) and NO refund. Would they appreciate it after their loved one died, if I took their $200 in cash and then a half hour later told them I decided to not to give them back their money for however long? They operate in an extremely deceitful way. read more