I was a first-time customer, last-time customer. (notice the $$$ for this office on Yelp. Most offices are $$. It's 3 $$$ because they try to up-sell you on glasses/services. Doctor: is really professional, but really tries to up-sell you. That's why his office has 3 $$$. Office staff: they were great until I didn't buy into their $$$ plan, then I was treated like s--t. Location: no parking near the office, you need to park way off in the structured parking and then walk about 3-4 minutes to the office. Office: looks really large from the outside, but when you enter it's really really small. Hardly any room for sitting or getting around. Everyone is really cramped into a really small space. If you're looking for a tri-focal go somewhere else, they can't do it. They push everyone to buy progressives. Their staff is not trained on measuring for trifocals and really messed up my order, twice! Jasmine: she's the one that you meet with you after you've met with the doctor. To me, she was really cold, unprofessional, and kind of dummy (you know what I mean). No customer service skills. When I didn't go along with what she wanted to sell me, she was rude, cold, and wouldn't give us the time of day. I went somewhere else, and it was 100 times better. Got treated like a VIP with a highly professional staff member who knew exactly how to measure, produce, and fit me for the glasses I needed. I also didn't have to wait 2 weeks for glasses like I did with Dr. Shiau's office. read more

After a few years of having the same glasses, I felt as though my vision has gotten worse. A friend of mine recommended me to Dr. Jeffery Shiau. I scheduled an appointment and I was in his office within less than a week. Upon entering the office Jazmin, Liliana, and Jasmine greeted me with a warm welcome and had me fill out a form; just standard procedure. Jasmine then took me to a room and we did a few tests. Dr. Jeffery Shiau then took me to his exam room and began the exam. After the exam he explained to me that I had a stigmatism, which was causing my too much strain on my eyes, which led to my vision getting worse. He explained the stigmatism thoroughly by using sport and gym analogies which helped me better understand the health of my eyes. After learning about my stigmatism and how much my lenses were going to cost, I explained my financial situation to Jasmine and she informed me about the deals they had and that I can get an affordable frame for a very generous price. I recommend coming to Dr. Jeffery Shiau's office if you are trying to get new glasses. They have a variety of contemporary, luxurious, casual, and affordable glasses. Dr. Jeffery Shiau and the staff are very welcoming, nice, and helpful. read more

Great doc, great staff. It's so nice to be able to see again. I got an appointment the same day and my exam was both thorough and affordable. I will be coming here from now on! read more

My favorite optometrist, not only did I love getting my eye exam I also love the selection of sunglasses that you can just but off the wall, my first time getting a real eye exam were I actually know what my prescription is I understood everything I was recommended to help me with my everyday life, my prescription is very minimal but the prescription the doctor showed me is going to help me for night driving and for the computer because my eyes tend to feel tired, I love the selection of frames they have I wanted a lot of them haha but now I know what to choose when I come back, the staff is great very helpful since the first part of my exam thru when the Dr. Shiau saw me all the way thru the end on choosing my glasses, sweet very knowledgeable girls working there since when I set up my app I wasn't sure what insurance I had but they helped me look for it! Which if you have Insurance take advantage because I paid lower copayments so I choose to get a second pair out of pocket because my insurance was offering a deal! I recommend this place it's very different they actually take time with your exam and I love that because I have been to other places where my exam is faster than what I actually waited in the waiting room! Love it !!! read more

Great service with very thorough eye examinations. Has wide range of selections for glasses.

So I finally decided to get my first eye exam and make use of my work insurance! I needed glasses as expected for my farsightedness. Luckily I had good help in choosing my glasses. The girl that was helping me was throwing some terms I never heard before. I never used glasses so I didn't know what varifocal, night vision and all that meant. I asked about one type and she probably noticed I was a noob. She smiled and explained the rest to me. Although I already forgot what she said, at the moment she was explaining I felt like a seasoned pro!! aha When my glasses were ready for pick up I was happy with the fit. Really glad I have no complaints with my first pair! read more

Such an amazing experience at this office. Dr is thorough and answers any questions you may have throughout your exam. Staff is respectful and knowledgeable. read more

I had been a loyal patient of Dr. Zezula for well over 16 years. However, since Dr. Shiau took over the practice there is zero customer service. The receptionist made no effort to retain me as a patient after I expressed some concerns over the unreasonable increase in prices of disposable contact lenses. I will be taking my business elsewhere. read more

Amazing place , staff is so friendly. I was looking for a very specific type of glasses and they were so helpful and went and got my glasses customized. My glasses got there in less than 10 days and they kept me informed the whole time . Only downside was that one of the employees didn't explain to me very well how their VSP plan worked and we had a bit of a mix up but other then that I definitely recommend! read more

Dr. Shiau is extremely knowledgeable and customer focused. His staff is also extremely flexible and attentive. I came with my bf for a check up and new glasses. He and his staff spent extra time with us to educate us about Eye care. We found a great selection of contacts and glasses to pick from with the latest Eye care technologies. When we got our glasses, I felt slightly uncomfortable with the glasses fit. He quickly got us back in his office and checked our vision again no questions asked. He identified small changes to make our glasses fit more comfortably. Definitely 5/5 for his services. I would recommend to anyone! read more

I've been going to this location (but with Dr. Zezula) for almost a decade. I really want to like Dr. Shiau but I find him overwhelming. He runs around and is energetic, which is fine but it kind of makes me anxious. My last eye appointment it seemed like the optometrist was getting frustrated with my responses to being able to see something or not. I really couldn't see (clearly) much of what he was showing me and i told him but it didn't change anything. I will say that this office does carry some unique frames (if you don't mind spending a couple hundred over your insurance's allotted amount)! I recently changed vision insurance and decided to go get contacts at another optometrist in the area (Snyder Optometry). Dr. Snyder confirmed what I thought--that my prescription for my eye glasses (which I got less than 6 months ago) was not accurate. Like I said..I want to like Dr. Shiau but he just doesn't fit my style. FYI-pretty sure his staff dislikes him. It's palpable; feel kind of bad for him :/ read more

I had a bad day and they made it better by accepting my apology with a great attitude. My experience was great. I was able to come in on a Sunday for a full and fast eye exam (thanks to technology). My glasses were ready today, Friday. Thank you Dr. Jefferey Shiau and team. read more

Dr. Shiau gave me the wrong prescription for my glasses. He refused to fix it and when asked he became very rude and refused even though he billed my insurance company. I will reporting him to my insurance company as well. read more

I called to make an appointment however after several attempts the receptionist wasn't able to find me in the VSP computer and I was rudely told I couldn't make an appointment. I was shocked that I wasn't given any other option. So I personally contacted VSP myself and yes I am in the computer. Looks like I'll be looking for an eye doctor who wants my business. read more

Came here just for an eye exam. I had an appointment, I was in and out in less than an hour. The front desk people were nice, I was greeted, not much to say on their behalf. The nurse who attended to me was very sweet and proper. Very patient with me since I kept shutting my eyes. The doctor was also nice and attentive to my questions. He held conversation and made it clear that I was under no obligation to purchase frames from him. Which was a concern since I had read a few reviews stating other wise. There is a sign that he does not release prescriptions for contact lenses without a follow up. Since I do not wear contact lenses I was not to concerned. But the sign is in clear view. Overall I am content with my visit. Friendly, fast, and genuine service. read more

PLEASE STAY AWAY FROM THIS PLACE. I will never come back to this shady place again because the doctor is a disgusting liar that tries to rip off customers. When I first had my eye exam there, I specifically asked him if I can get my prescriptions there so that I can order contacts online. He answered "yes, you can get them anywhere you want. It's totally up to you." However, when I went back for a check-up exam, I asked him for the prescription again since I forgot last time. He then said "oh, the prescription is for the specific type of lens only and we can't give you the prescription." I was just so shock that so called dr is telling completely different things. I also asked my fried who works at an optometrist office and she told me that if you paid for an eye exam, you can get the prescription. read more

Dr. Shiau was awesome! He is very professional and knowledgeable. He gave me the most thorough eye exam I've ever had, and I left knowing much more about my eyes. His staff is friendly and helpful. I'm a little indecisive, and they gave me great feedback on all the glasses I tried. I highly recommend this practice! read more

I have visited this location with the previous Dr. (Dr. Zezula) and recently have come to the understanding that a new Dr. (Dr. Shiau) was taking over this office as Dr. Zezula was retiring. Dr. Zezula was great with patient care so I was a bit hesitant with the new optometrist but I decided to give it a go anyway. Dr. Zezula and Dr. Shiau had a bit of different styles when it came to the exam, as to be expected. Dr. Shiau is a younger doctor but was incredibly thorough during his exam. He explained what the conditions of my eyes were (which are worsening as I get older, unfortunately) and made recommendations for top of the line care and options for my glasses. They also had a few different samples of what the vision would be under different types of coatings etc. to be able to detect the difference between a standard lens and other types of treatment. He made sure to talk to his assistants about what kind of glasses I was looking for and gave them the story of my eyes and in turn his staff was very helpful and were patient with me as I shopped oh SO SLOWLY for a new pair of frames (but there was a reason for this!). I noticed about the office was that there was a plethora of whole new designer frames that they didn't have before...which also made it a bit difficult for me to decide, but I definitely have no qualms about coming back for my next pair. Dr. Zezula I will be sad to see you go, but thanks Dr. Shiau and your staff for saving me the burden of having to find another optometry office for my eyecare needs. read more

This place is a great place for those that want to shop for both sunglasses as well as regular glasses. They have a wide variety of brands which makes it a lot harder to choose what you really want because there are so many. I ended up picking up a pair of Versace sunglasses. The staff here is also very nice and seem to know what they are doing. They finagle you in any way and they do take their job seriously. When you come here ask for Jasmine. I find that when Jasmine helped me out the glasses fit better and also look better on me. Would highly recommend to everyone looking to pick up a new pair of shades or regular glasses. read more

These guys are awesome! They adjusted my glasses for free! Even though I wasn't their customer! Very friendly opticians!

Went to this doctor the staff here give amazing service. Recommending to all my friends and family. Will come here next time I need an eye exam or get new glasses. read more

The doctor and staff are awesome. I am more than happy with getting my eye prescription and also a great pair of glasses at a wonderful price. read more

Early Morning visit, recently obtained my new Oakley reading glasses and I needed a adjustment. Was their first customer of the day and the ladies were so helpful and fixed my issue with my glasses! Just like that ! Great service ! read more

Dr. Shiau was very thorough with the examination and walked me through all the technical details as my eyes were being checked. I learned quite a bit! The staff in the front were attentive and knowledgeable, helping to explain the nuances in the different frame styles. Our group was the last appointment of the day and everyone was so friendly and helpful even as we extended past normal office hours. They wanted to make sure everyone in our group was comfortable. Overall a great experience! read more

Very knowledgeable and uses latest technology. We drive from Arcadia to come here. Friendly staff

My first experience with an optometrist EVER! Super easy! Made me feel like I was already a family member, no cheap shots, no assembly line feeling. Just very personal and down to earth both the staff and Dr. . I learned on my visit he left to learn his practice and returned to serve the community of Alhambra where he grew up. He has definitely made me a life long patron. Thank you for making my visit pain free and assisting me in my eye issues. -ML read more

I can't believe it's almost a year that I came to get my last eye check up! So I called because I wanted to try contacts this time and maybe get another pair of glasses since I loved my last pair from there, since it's almost a year they recommended that I updated my prescription since it's almost a year and my prescription could be different, I came in and once again it was awesome! I have never worn prescription contacts so I paid for a fitting fee and was trained to put contacts on and off then they showed me how to properly care for them since I tried a new monthly lens since it's affordable and great for me! Then Dr. took me back inside the exam room to see if I can see with the prescription I was fitted for! I came back for the follow up and ordered my contacts! I like the fact that I tried them for a few days before ordering them, I also got a rebate that there office was offering for the contacts and was able to order the year supply, I also ended up getting a pair of Marc Jacobs glasses since they were so adorable! The staff was extremely patient especially with the contact training and I loved the fact that they were giving their opinion on my frames, overall the exam and customer service I was given from the Dr. and his staff was great I'm satisfied and will be coming back next year again for my annual exam! read more

It appears that when Dr. Zezula retired and sold his practice, the exceptional customer service left with him. I woke up with eye irritation (I suspected pink eye) and needed to see the Dr. ASAP. In my 17+ yrs of seeing Dr. Zezula, he would've taken me in a heart beat and would have only charged me the co-pay (and would've left with a prescription as well). However, Dr. Shiau's receptionist said I should go see an ophthalmologist and/or I would have to pay a ridiculous fee (it was over $100). She was rude, not helpful and/or empathetic to my situation. I will NEVER visit this practice again. read more

My daughter and I visit Dr. Jeffrey Office and we were very happy with the sevice and especially with the friendly staff. Our new glasses are beautiful. Thanks to the helpful staff who help us pick them out. Overall it was a great experience. I highly recommend this Optometrist Office. read more

I was very happy with their staff and doctor. I had gone to Costco and I can't stand the rush and impatience I get from there. So luckily my insurance recommend a couple of places for me. I am so glad I found a good spot to get my eye care and contacts from. It does take some time to be seen though like today I had to wait an hour, but it's for the same reason that the doctor actually takes the time to explain everything to you and reassures you that you do have the right prescription and comfortable contacts/ glasses. Thank you guys I will definitely have all my family come here read more

I don't post often, but this sure does need a great review. Dr. Shiau is very knowledgeable and passionate about what he does. He and his staff were very kind and patient. I did not feel rushed at all. I will definitely recommend him to my friends and family. read more

Havent been here in years! Great service, great options, walked out with 2 new pair of glasses. My eyes dont hurt anymore! Great advice. Recommending my friends and family here! read more

Dr. Shiau is very professional in helping me with my eye care needs. The staffs are very patient with helping me with choosing my glasses. So, I got my first glasses for everyday use and they are perfect. You guys are awesome! read more

One of the best optometry office I have ever been to will definitely come back and recommend friends and family!

The doctor is great! The front office not so much! They do not follow through. Waited 2 weeks to get my glasses. Claimed I was called twice and a message was left, which is impossible since I don't have voicemail on my phone. Paid a lot of money for little follow up by the front office. read more

I'm a new patient of Dr. Shiau and I absolutely love his work and his staff. The ladies in the front were very helpful and thorough. With all the questions I had. The pretesting was more than any other optometrist office I have gone to. They did more than one exam. Im use to just doing two exam then having the doctor check but they were all new and exciting. After i got done with the pretesting the doctor called me in and started the full exam. He went beyond and above to show me more than just two option of a new prescription. He showed me at least 5. Then made a final example of what my prescription would be. Then he gave me options of the best contacts and handed me over to one of the young ladies in front. She was very helpful explained what the doctor had recommended. Since I used my insurance for my contact lenses they offered me a great discount on my glasses. I recommend this office to everyone, that is looking to have a great experience and have everything explained properly q read more