Very poor accommodations. Said they were sold out of rooms we had to stay in a unclogged toilet room. They couldn't move us or have maintenance fix it my husband even offered to fix it If they brought a plunger and nope nothing they said they had no plunger. we were told general manager would not be in til after 11. No one on site to fix the toilet issue how is my family suppose to pay for the room when we aren't even able to use the restroom. The water was over flowing we had to cover the toilet up. If I could five minus 0 stars I would. read more

Fairfield by Marriott Inn & Suites Moorpark Ventura County - Restroom - Hotels Near Me - Moorpark, California

I am writing this review to inform other customers who stay here about the good, the bad, and the ugly of my experience. I personally have stayed at a lot of hotels in my life and have never experienced such a bad stay in my life. The hotel management is terrible at communication and in my opinion do not care about customer service. First let me start with the good. Overall, this place is in a great location with a lot of places to eat and visit nearby. The overall appearance of the place is clean, and the rooms were large. Now for the bad. We arrived at the hotel when it was dark out and dropped our stuff off to get something to eat and then rush off to bed. We had to attend an event the next morning very early, so our stay here was going to be very short. Upon driving home after the event later that day I was sent an email that a window was damaged in my room, and I was charged an additional $1000. I WAS SHOCKED! I immediately sent a reply email to the hotel that we didn't know, nor did we break a window. I also called them and was told that the manager of the store wouldn't be back till Monday, and they couldn't do anything else for me. Now the ugly: I called the manager on Monday and was told that they would investigate it and get back to me later that day. Guess what, I never received a call. The next day I called again and was told that the manager would be in, and they took my info. Guess what, I never received a call. I also emailed the General Manager/Hotel multiple times and guess what, I never received a single reply. I did call corporate and filed a claim, but surprisingly, the hotel last week closed the ticket and said they had no proof that it was cracked before me, and it was my fault. This has been going on for several weeks now and the ticket has been reopened and now sent further up the channels to corporate for some sort of resolution and transparency on this issue. Like I said, I have traveled a lot in my life and usually look up reviews on hotels I'm going to stay at. In the case of this hotel, I discovered that other people were charged for dirty towels or smoking in their room, when they denied it. I personally don't know if these were true, but I ultimately decided "Hey this wouldn't happen to me" but guess what "IT DID". Another thing I found interesting was that multiple guests said the hotel had "poor customer service" and guess what, the hotel didn't even take the time to call me back or even let me know this happen before they charged me. They simply took my money, decided I broke it, and never heard from them again (even though I was told they would email me and call me back). In the end all I can say is "BEWARE" and if you decide to stay here make sure you inspect your room and call out every little thing, because if not you might be charged for something you didn't do. read more

My room had trash from the prior guests and what I viewed as hair in the sink. I only set my bags down and went to the front desk to complain and would like another room. Well I was told I have 2 options. 1 they find me another hotel in the regional area. Or 2 refund my money and I can just lawyer the hotel as they do not have another room and are sold out! I stated you just checked my ID and seen I am 150 miles from home. He asked what I would like to do. Since I didn't prefer to have me and my family sleep in our vehicle. Which would have been towed by the way since I wouldn't have been a guests anymore. Or stay in a room that was filthy from other guests. Since I decided for thr lesser or the 2 dangerous situations. The front counter guy came back with me to my room so he could take pictures. This was extremely odd and felt violating and patronizing all at the same time. As i had The MARRIOTT EMPLOYEE CALLING ME A LIER AND WANTED TO TAKE PICTURES OF THE ROOM WITH MY FAMILY IN IT!!!!!!I He grabbed the full garbage can and left with it and stated what else is dirty? As if someone else's old garbage wasn't enough. I complained about the hair in the sink and he request I wipe ot with my fingers to show him. Mind you I am a rewards member and have stayed at many Marriott properties around the world! Well The Marriott has seen the last of my business buy violating my family's privacy, taking pictures of a room that was clearly dirty and was completely unapologetic along the process. It's time that I move all my business to the Hilton Honors. AND that I will. I highly recommend you do not stay at this hotel. Or any other Marriott properties in the future! read more

My husband and I stayed at this beautiful new property and were pleasantly surprised. The decor, service and cleanliness standards are stellar. Staying during the Covid-19 pandemic, we didn't expect breakfast or housekeeping services, but were still offered a grab and go bag in the morning, explained the pool wasn't open yet and our temperature was taken. All these precautions and disclosures made us feel so much more comfortable. We will be back! read more

Just checking out for a quick overnight stay to visit local family. Initially looks very nice however I would agree with the prior comment about mgmt , staff, and quality control. Some examples are: Asked for towels. They came quickly and knocked at the door until I responded. I don't mean knocked twice waited . Then repeat, but kept on pounding on door non stop until I answered. I thought that was odd but just blew it off. Called later for a slightly later check out and got the well we really don't know , you will have to check tomorrow, depends on capacity. It was 10pm at night do you not know your capacity for the next morning by then? It was clearly a training thing where a staff member was told not to make that decision. Next was complimentary breakfast. It looked like a complete disaster with food smeared all over the floors and counters. I can imagine there are a few challenging quests who don't look after theme selves but it was quite the scene. At 9:59 the staff came in like a wrecking crew and. Learned it off in less than 5 minutes. Guests were eating, some were a little late, and it didn't matter . Time to clean it up and get outta here. I was left with my daughter yogurt that we forgot to grab the plastic spoon to eat it now heading back to the room because they essentially cleared in 5 minutes (literal). When I asked one of the staff members with " could you please help me I was wondering if you had one of this plastic spoons." He answered with the biggest attitude what do you need it for ? Then proceeded to lecture me about their coffee stir sticks. Bottom line is if you use Yelp like myself to guide where your going to spend your money keep on driving to another hotel. The staff has a very negative attitude about working in the hotel and they do not care one bit about guests. read more

This place is horrible I was without electricity for a whole night I was there with two kids that had breathing treatments. Starting from 1230am-9 am with no power. Staff kept redirecting me and giving me the run around. Also refuse to let me talk to management and very unprofessional. I've never been racially profiled like this. Never staying with them again. read more

Beautiful newer hotel. Zalma at front desk was efficient, friendly, and helpful. She informed us that if we prepaid for the stay we'd save over $100. THANK YOU,Zalma! We reserved a room with two king beds. The room had a fridge and microwave. Marriott is back to serving breakfast. It included a variety of foods. All the front desk staff are nice and try hard. read more

Breakfast is now open! What a great way to kick off the day. Scrambled eggs, sausage, bacon, waffles, oatmeal (with all the fixings). Topped off with a cup of coffee or a selection of juices. read more

Very happy I stayed here. The rooms are very clean and the service is wonderful. They take very good preventive measures for COVID and maintain everything clean and disinfected. I was shocked that one of the employees (Zalma) had even remembered me from a prior stay over a month ago and that shows how good their customer service is and making you feel welcomed. Thanks! read more

AC system not working correctly. Had temperature set to 66 degrees, woke up with the actual temp at 87 degrees. Continued to turn temp down throughout the night. Complained to front desk in the morning (Sunday, Sept. 27). She discounted our complaint stating it was a newly upgraded system, insinuating this could not have been an issue. My husband then showed her a picture of the room temperature that he took on his phone. She offered us double points, nothing else. My husband asked that a manager call us to discuss this issue. To date, still no call. We also spoke with many other guests, (as many of us stayed their for a local wedding) and they too experienced issues with the room temperature being to warm, though none to the extreme we had. read more

During my 9 day stay at this hotel, I experienced multiple technical issues with my room. Thank God for their Incredible staff, especially Jeff. He provided top tier service from remembering my name even with my mask on, coming to my room to resolve issues, and offering quick and effective solutions. Hands down the best service I've ever gotten at a hotel. read more

I would give a zero rating if possible! This hotel needs a new General Manager or it will fail given the fact its kind of a new facility. I went there with my three kids due to an emergency with weather conditions. I booked the room online and arrived at the hotel 3 hours later. Greeted by a lady that committed to call me back to advise on room availability and never did (good thing I was able to book online) I noticed a strange smell in the waiting area. Shocked that this was a new hotel , my kids and I waited for a room since it was late at night. Dianne Jereska the General Manager informed me it would be 45 minutes to get a room. I waited one hour and approached her again. I reminded her that I have kids and booked the room in advance. She rudely informed me that they are short staffed and I can go to another hotel. I am a Manager and train staff on customer service for a living. I am disgusted that she is in a position of authority and speaks to customers the way she does. I would have also hated to see what the room would look like given the fact that they are clearly not staffed for guests. I called Hyatt Regency in Westlake and was assisted by a gentleman in TX. He booked me a room and we arrived at this beautiful hotel. The front desk was amazing and we were in our room in less then 10 minutes. DO NOT STAY at this hotel.. pay a few dollars extra and stay where you can ensure proper treatment and a clean room, clearly they are not staffed and can't sanitize properly. read more

Over all i had a good experience, the beds were nice the air condition the cable T.V. and other free streaming services were very nice, small refrigerator free ice and shower were very nice, and they also have a snack and beverage shop but expensive, but based off the amount of day's we stayed there ( 10 day's ) I thought we would have been taken better care of. No communication and no involvement with guest but we also understand Covid-19. Even at check out they did not discuss my rewards or any benefits i earned on the amount of day's i stayed there, and when you check in have them explain to you how the security fees are taken in and out of your account because at first they did not tell me that but in summary YES i would recommend this Hotel. read more

On 1/26/22 at 3:30 pm I called Fairfield hotel and spoke to their Front Desk Clerk to inquire about my bill. She wouldn't give her name and wouldn't give her manager. I was charged an extra $14.85 and $40 for my stay. She said I was charged $14.85 when I logged in on their WIFI the wrong way. So inconsiderate. The $40 was a Credit Card hold. That is fine. She said I would be refunded the $40 minus the $14.85 and would get back $6. I asked her why $6 and she said it is what it is. When I contested the amount, she hunged up on me. I called her back and she hunged up the phone like 5 times till she finally answered. I told her she needed to refund me $25.15. She sure doesn't know subtraction. She ignored my argument. This hotel hired a rude employee for the front desk. The rest of my stay was fine except for this employee. I hope management does something about this her. I personally want to support businesses in Moorpark especially this one that just opened and this kind of employee sure gives a very bad impression of this hotel. read more

Fairly new hotel, which means in today's world that the construction quality with regard to substance is a POS. You can hear your neighbor's sneeze. Furthermore, the nightmare doors that many hotels now have, purportedly to protect guests by allowing them to know the door has really been closed--thus the LOUD sound--but that really, obviously, has little to do with concern for guests but rather simply is a further attempt to try to insulate properties from potential liability in today's litigious world, seemed especially a nightmare here. Perhaps California, which never has thought of anything that it should not have regulated already yesterday, mandates an even more extreme version of doors for hotels. Regardless, even though the hotel seems more caught up in Covid hysteria than the average west coast entity, the staff was friendly and the room was nice. The location is convenient and it is in a nice, safe-type area. read more

If you have friends or family visiting and need a place to stay DO NOT send them here. If I could give them a negative star rating I would. My boyfriend was visiting from Texas and we reserved a room for a couple nights, and this ended up being worst hotel experience I have ever had accompanied with the absolute worst customer service I have ever experienced in my life Via the manager Diane Jarisca. Starting at 8 AM there was an ear piercing alarm going off IN our room every 10-20 minutes. We finally contacted the front desk after an hour of that...and they informed us that the elevator was being worked on.....yet no one informed us that this was going to happen. We moved to another room in hopes that the alarm would not be going off in there, unfortunately the same thing. An hour later we could not take it anymore so we went in search of somewhere else to stay. We found other accomodations and returned to the Marriott to check out and move.....they were going to make us pay for the whole night. After some discussion the manager offered first a 15% discount, then 20% even though we weren't and couldn't be there all day and weren't staying the night. We asked her to prorate the room because we literally spent no more than an hour in it, but she clearly did not care and was actually extremely rude even suggesting that we should have just hung out in the lobby all day to avoid the alarm! Also my boyfriend is a Veteran of the Navy.....and this happened on Veterans Day. The icing on the cake is that we paid part cash....and she WAY overcharged us on our credit card. In the end we paid over $700 for two nights when we only stayed one night. I cannot wrap my mind around how and why Diane would think a customer service job is for her....and If you read the reviews of the hotel there are constant complaints on customer service. Diane clearly doesn't understand or care how their guests stay is. She did not one time apologize for our experience....instead she was extremely rude and disrespectful. Don't waste your money and possibly your sanity here its not worth it. read more

If I could give this hotel zero stars I would. I was looking to book a room block for my upcoming wedding. I found this hotel and loved it. It brand new and super close to our venue. I called multiple times to get information and they always told me to email Dianne. I would email her and would never get a response. After trying to get in contact with Dianne for four months, my fiancé and I decided to drive 2 hours to the hotel to talk to them in person. Upon entering the hotel, Dianne was very welcoming. She showed us the rooms and so much more. She told us that she would set everything up on Monday because she was leaving for the day. I was nervous about that since they never responded to my calls or emails. I told her if I did not hear by Monday or Tuesday I will call. She told me to tell the front desk that she told me to call because she does not usually take phone calls. Two days pass and I never received the link for the room block. I called the hotel back and they told me to email her about it. I told them that I would not be emailing her because she never returns my emails. The receptionist puts me on hold, quickly comes back, and tells me that she is not there so I would have to leave a message. I told her that I would call back when she was in the next day. I took to Yelp and obviously more people have had issues, so I decided that this has been such a hassle that I would never want my guests to have to experience the same thing. I called the hotel to cancel my previously booked room, they asked me why I was canceling, I told them and they said "thanks for letting us know. You'll get an email about your cancellation, bye." and they hung up. So if you're considering staying here, don't. read more