my dad like his burgers a certain way and Chris was very patient with me ordering it also made sure we got it right !! chris was so kind and has such an amazing personality with great customer service which is hard to find now days !!! read more

I was hungry after throwing away a bad tasting $10 massive burrito from a once good neighborhood Mexican burrito shop...I was in Santa Fe Casino while my wife was gambling and went looking for fast food. Saw the Fatburger sign at their food court. Never have eaten there so I began by ordering a complete single patty Fatburger meal. When the counter girl said $20+ (including sales tax) I laughed then walked away refusing to pay that much for a cheap greasy burger with greasy fries I realized I'd eat better going to Santa Fe's cafe for $20. read more

Very disappointed on the taste and the order was not correct. Also, we paid cheese, but none was on the burgers. $32 wasted on cold fries, tasteless burgers. I recommend skipping this location, because you're paying for a Fatburger, but your not getting a Fatburger. In a word Terrible!!!! read more

Impossible Burger (with no mayo) is very good, but not cheap at a price of $15.45. The wait time for the order was reasonably quick. Service is friendly and attentive. The vibe is casual, being in the casino food court. I was happy for the vegan option during late night hours. read more

Again yelp says 12:00 it's 11:40 cooking burgers on grill as I write this but claims they're closed! This is infuriating that they close when they feel like it! Why is this allowed!? This is not the 1st time! We check hours on yelp before we make the trip for this exact reason! Where is management? The hours were just updated two weeks ago! Apparently the two on shift decided they would close when they were ready! read more

Fatburger - Fast Food Near Me - Las Vegas, Nevada

The shakes are I am a banana lover and the Maui banana shakes are the absolute BEST!! I love the freshness of the burgers but I wish there was a little more sauce. Fat burger is very expensive but well worth it! One of my spots for when I want a burger that tastes like it was homemade! read more

See all

Kind of disapointing. I was taking it home on the way and none of the order was right. Missing chilli no cheese that i paid for. This is consistant at this location. read more

Their burgers are always huge. The strawberry milkshake is so delicious. The ladies are fast workers and did well with the long line of people ordering. read more

Really added cheese without asking'! 1.95 for cheese Long time to get food added items without asking read more

The prices here are ridiculously expensive. I was at the casino and asked my bf to get me a shake and burger from here when he came back and told me it was over $20 I was baffled. I didn't even get fries and it was a single patty I went to look at their menu and saw the milkshakes were over $11. They are lucky he went to get it because I would never pay that for a simple chocolate milkshake. And $10 for a burger. They are out of their minds with those prices...and to top it off it gave me an upset stomach...never again read more

I have never had such an awful experience like this at a restaurant. I've never written a bad yelp review in my life! but the cashier Stacey was the absolute worst she provided the exact opposite of what good costumer service is. I came in on Wednesday the 20th September 2023 around 11:40pm and she told me that the restaurant had closed at 11:30pm. The cook there was at that time flipping a burger on the grill so I went back to my car and looked on every food delivery site there was they all said it was still opened i even called the Santa Fe operator who had told me it was still opened, so I placed an online order and when I came to pick it up she laughed out loud and mocked me and proceeded to curse in front of me and about me to her co worker!! who had seemed to just want to mind his business she was so rude and out of line she needs some serious reprimanding. read more

This place is sooo dirty, and the AC was not working it was soooo HOT in there they took forever with our order. Thank you for replying this Store is actually the location on Rancho close To Craig rd' this place needs alot of cleaning, Bathroom was dirty and there was water coming out of a fountain drink machine someone could've slipped, There was an elder couple there and i saw how the man almost slipped, once again it was soo HOT outside 108 to be exact and the AC did not work the Employees had a Running fan, but we as customers where sweating, This place needs some BIG time cleaning and a Manager that is taking care of the customers as Well as the Employees. read more

I just had the worst hamburger in my life. My first and last experience with this place. It was overcooked and greasy .

I was greeted with a smiling face. The food was amazing. The store was nice and clean. I will be back.

Dang, where is the crackhead ghetto speaking midget counter guy as was described in another review? I was hoping to take a picture of said employee because it was a hot day (102 degrees) and I was ready to unload some insults at someone. Instead, we have a cool, nice, and efficient counter guy. Did they have the nerve to fire above midget? Or did he leave for a better paying gig? Aw dang, normal hard working people are so...boring. So, anyway, I settle for a medium burger with the works but no egg or chili. My brother had the same thing I wasn't there when the previous yelpers had a bad experience. But we clearly enjoyed ourselves. Based on those previous yelp reviews, I also didn't want to get food poisoning so I watched them make it from start to finish. To my surprise they were actually very clean on a Saturdahy night at 7 PM. In 10 minutes, the guy brings out our tray. Now I am a clean table freak at time. So of course, I had to wipe down the table we were sitting in even though the table looked clean. I do this all the time. So I take a picture and take a first bite of the burger. Very good...hot patty nicely grilled with a pile of letttuce, tomato, mayo, and mustard. The bun was grilled, too which is important to me. Who wants floppy buns? Then I take a taste of the crispy, greasy, sweet onion rings. Its was a 3.5 burger but 4.5 onion rings this time. Both were just cooked and just fine. While people in the casino said words like "Da!! I lost my money" we said, "Yum, we're gaining calories with a Fatburger fat burger" and it was good. With a soda, it's over 12 dollars, a lot more pricey than In N Out, a 5 star place for me most of the time. This was a 4 star trek for some decent burger and 0-rings, and hope my luck doesn't run our either with the good burgers and casino if I ever gamble. read more

Fatburger - Medium burger and onion rings - Fast Food Near Me - Las Vegas, Nevada

I tried to order two cheeseburgers one plain one no tomato. The lady started asking if I wanted eggs on them, then this guy came over told her she was doing it wrong and yelled at both of us like he was hard of hearing. I ended up getting a patty, bun, cheese, and egg on one burger. The other was just a patty and bun. $40 for this? There was no wat to tell if my order was right, the tablet was broken and they said the receipt was in the bag but it wasn't. read more

Don't order from here!!!! You'll only get half of your order. I ordered through Postmates and was missing a burger and fries. A third of my order. And instead of making it right and sending me the food they just gave me credit. And it took forever and the food was stone cold!!!!! I'm so mad!!!! It was my order that they didn't bring. I have been craving a nice burger and that's why I chose this place. NEVER AGAIN. I'll go through the drive in to the other location on Rancho and you can bet I'll be sure to check my order before I pull away. CRAP!!!!! We had a little rain and Joe from fat burger wants to blame that for his and his staff's incompetence? Really Joe? The internet went down because of a little rain? I have lived in Las Vegas for 55 years and that little bit of rain in no way took out the Internet. So you want to blame the Postmates driver for not conveying the order correctly because of the rain the Internet was down? Hahahahaha. What a joke. Ok great. Good thing I didn't tip them then huh? Take responsibility for your ineptness and try and do better in the future. You've already lost me as a customer. I hope others will see this review and stay clear of your place. Order at your own risk people. read more

I ordered a Western Burger, jalapeño poppers and a cookies and cream shake & It was the best burger I've eaten in a long time!! The milk shake was bomb ! Im most definitely coming back. Thank you Sandra, Stacci & Annabel. read more

Came To Fatburger At The Santa Fe Location And I Was Pleased With My Order. I Ordered An Original Fatburger With Onion Rings And A Milkshake. My Cookies And Cream Milkshake Was PERFECTLY Blended And Was Gone Pretty Fast. My Burger Was Cooked Well But I Must Say That There Was Alot Of Onions And Mustard (Maybe Ask For Light Onions And Mustard), My Onion Rings Were Flavorless And Could Have Used Some Salt.All In All The Food Was Decent And I Would Return Again. The Staff Were All Wearing Masks And Gloves And Got The Line Cleared In A Timely Manner. read more

See all

Just went to this fat burger a couple days ago.. food was great and the 3 employees there had lovely customer service !! zee, kylie, and sandra did a great job. definitely coming back. thank you!!!!! read more

The food was great! The service was great and served in a timely matter. I will definitely recommend all my friends to go there

After work we stop by at Santa Fe Casino Fatburger and we're always greeted by the most friendliness guys, Chris and Clayton. We order the Fatburger meals and the services are always great and the food is always delicious. read more

After messing my initial order up fatburger they did reach out to me to fix the issue and I totally appreciate this so much. Thank you for making it right read more

Ok every time we come here. Our order is correct. We love fatburger. And well the other two locations near us are extremely terrible. Now we were lucky enough to have the store manager. She is incredible. She heard our concerns for the other fatburger locations and promised us a amazing burger. ATTENTION Fatburger corporate. You cannot charge almost $20.00 a meal and expect clients to keep coming to your locations. We will now only come to this location as my burger is always perfect. read more

Fatburger - Perfect burger and fries! - Fast Food Near Me - Las Vegas, Nevada

This is the worst fat burger ever. I can't order on Uber Eats because every time I order from them they screw up the order. I literally had a $65 order arrive completely inedible. When I called the store and asked for the manager I was told one would not be in until 5pm. It was 12:30. You do the math. Simple instructions like no mayo or extra patti are beyond the comprehension skills of the underlings and I would hazard to guess the management as well given the constant underperformance. Dear regional manager you might want to get off you duff and look into why this store seems to be run by people who clearly can't do there job? UPDATE: I was phoned by the GM who offered a sincere apology as well as offered to take care of any future meal we order in store. I definitely appreciate that the manager as well as the gentleman who commented have taken my issue seriously. I'm sure I'll be back in regardless of wether it's free or not because we love Fatburger! read more

3.5 STARS On my getaway day from Las Vegas on 7/23, in advance of my red eye flight that evening, I could not resist some more sessions of video poker at Santa Fe Station. To get me back to the machines quickly I opted for a quick lunch at Fatburger, located in the casino's food court. A pleasant young woman with a screeching cartoonish voice took my order. She advised me to sit at one of the food court tables and wait eight minutes for a freshly cooked burger. Eight minutes later I heard her scream........my burger was ready. It was a tasty, fresh burger on a typical burger roll. I could not distinguish it from any other fast food burger, although I do give this franchise credit for making fresh burgers to order. The burger did the job and sated my hunger. I did think it was a little overpriced, however. The most surprising aspect of my visit to Fatburger was the Vanilla Milk Shake I ordered with Whipped Cream. It was outstanding. It was delicious, with a beautiful consistency. I look forward to enjoying it again! Thus.....I've added a half star to my review to praise this remarkable shake. read more

See all

I came in to this fat burger for the first time and I was met with the two most charismatic employees I've ever met. Chris and Clayton were great. When I came in it was quite busy might I add, but that didn't stop them from giving great customer service. Not to mention the burger, this might honestly be the best burger I have had from any place I've eaten. Just hats off to them two. I pray great things come to them. read more

Fatburger - Original Fatburger (1/3 lb.) - Fast Food Near Me - Las Vegas, Nevada

Chris and Clayton were AHHHMAAAAZZZING!!! loved their service and the food!!! will be back!!!

I want to thank Joe from the Santa Fe location for reaching out to me multiple time and offering to make things right. I really appreciated his concerns and kindness. Fatburger has some of the best turkey burgers in the city and I'm glad that my relationship as a customer has proven to be valuable. Thank you Mr. Joe! read more

I just had the WORST experience. The lady Stacy who was working on Wednesday night on 9/20. She first lied and told me they closed at 11:30 when I arrived at 11:40. Mind you they were cooking food for a Togo order and had people who just received their food and were eating. Everything from grub hub to their own website said they closed at 2 am. I was even there really late on the Monday prior and they made my food and were so friendly. This lady Stacy was soooo rude. I could here her talking crap to the cool Edwardo and even started to argue with me when I placed a online order. She was cursing at me and even told me I am the reason she had to stay late. I myself work in the restaurant industry and know what it's like to have people come in late. But I honestly would have never even had placed the online order if I didn't feel like she was just lying and being a b**ch to me. Worst experience I've ever had coming here. She is old and honestly needs to retire. read more

This fat burger is the reason I keep coming back to the casino! The service is second to none, these people take pride in what they do. Highly recommend! Get you the large fat burger with bacon and cheese and a side of skinny fries, you won't regret it! read more

Just visited the fat burger in the Santa Fe and I can't rave about them enough TOM AND CLAYTON y'all are the best. So kind so accommodating. They deserve a raise and praise. Thank you for being so kind. Food is perfect and hospitality is a 10. Y'all are amazing. I had a bad experience at the location right down the street and the owner handled it wonderfully. All in all, this franchise is amazing. Thank u Tom and Clayton. read more

Today I had a wonderful handsome man serve me a delicious Maui-banana shake.. It made my day .. and him to say have a nice day God bless !!

On May 3rd 2019 Around 3:30pm I came to Fatburger and was greeted by such a wonderful staff here at the Sante Fe food court. Octavio and Jade wonderful with bright smiles. Thanks Fatburger Sante Fe for a great lunch. read more

Santa Fe Station Casino has a couple of good food options. My favorites include the Oyster Bar and Charcoal Room. But when I'm behind on my meals and need something quick, sometimes the food court is my only option. I was looking for something that was high in protein and very, very high in fat. Fatburger was the only place that fit these requirements. I got their XXL Burger w/cheese. It's only 8 oz., but still big enough to keep me satiated for at least 2 hours. Fatburger doesn't use frozen patties, only the fresh stuff. I skipped the fries and eventually dumped the bun. I got my burger and it was one fried mess. I was surprised that it was actually pretty good. The burger satisfied my gut and gave me the nutrients that I was looking for. The service was better than average. The cashier did a great job taking my money, handing me my change, and giving me a receipt. By the way, the meal is free if they fail to give you a receipt. The cook was very efficient and cooked my burger in less than 10 minutes. Overall, I can't say I'm a huge fan. The burger did its purpose. 2017 Yelp Review #75 read more

See all

Whats not to LOVE about Fatburger?? If you're looking for a Greasy, Cheesy, Thick Burger that will help clog your arteries THIS IS THE PLACE!! If I'm ordering a burger I am having a cheat meal from my 85% Clean Diet. Cant go wrong with ordering a Vanilla shake either. read more

A little girl sits happily for a picture with cheeks puffed up filled with food. It's fat fries and sticking out of her face. Fast forward 16 years and I'm sitting with the BF late night at a fatburger and there was no happy grinning girl here. He ordered a medium burger, no veggie toppings, add cheese, add egg, add chili. I got a medium with everything and added egg and cheese. We shared fat fries. What we ended up getting was two medium burgers with everything topping, one with egg. No chili, no cheese, no other egg. Well, I look at the receipt later and we never ordered the extra egg or cheese on mine, but we did get charged for chili cheese for the BFs burger so it was the right order for him (for the most part). I guess the extra egg part didn't get heard for his. Still, the chili cheese was he was mainly after. Two very different burgers and was the only order on the pas....really, it wasn't hard to make them correct. I think it's a lack of attention to detail since the order wasn't made right (it was dry, overcooked) and then the burger wasn't made even to what the ticket said. Sure we can have went back to get a refire, but to go back to the restaurant and then wait again for new burgers- we didn't have the time. Went for fast food since we needed fast food. The BF was sick. When he's sick he can drive me nuts about food and when food isn't right and he is hungry and sick he gets so pissed and then makes him feel worse. What an awful dinner this was. I have been a loyal fatburger fan since I was a kid. It actually was my reward for a good spelling test in elementary since I loved it so much. As an adult, I prefer grabbing a turkey burger with egg over any other fast food burger. Most of the LV casino locations really don't care. This is not the first time I felt it was less than stellar (usually overcooked) but this was the worse service so far. After tonight, I think I am done being a fan. Goodbye Fatburger. Hello In-N-Out, thanks for being consistent. read more

I have kids that bowl at Santa Fe Station in the Saturday morning leagues, and this place (aside from Starbucks) is the only fast food joint open for breakfast inside the casino. I'll admit it is a bit pricey for a breakfast sandwich (they charge .99 extra for cheese). We usually get the bacon, egg and cheese sandwich and a drink, for 3 of us and it costs right around $20. If I would get my lazy butt out of bed earlier I would definitely go through a much less expensive Burger King or McDonald's drive thru, but when you're stuck for 3 hours in the morning at Santa Fe this option isn't bad. The sandwiches are actually quite tasty. The ladies that work there are always very courteous and quickly get to work on my order. My reason for taking 2 stars is the price and lack of variety. read more

Don't understand why it took almost 25 minutes for a burger and fry. Can you say slow....service. Just was there ordered inside and sat waiting. It wasn't even busy. 2nd time there and last time. Not worth my time for a burger and fries. Definitely not a "fast" foo Hi Joe thanks for the reply. I live nearby and it was a little after 5 pm when I got there. The ticket name was under Patrick. I know what customer service means having a back ground in management at Carl's Jr. corporate restaurant in California and there's no way a customer at a fast food restaurant should wait longer than sitting down at a sit down restaurant to get their food? And to add another observation there was a staff member using a hoody sweater with the hoody up. I didn't think that was very professional. read more

I ordered Uber eats a few times now from here and every single time they get my order wrong! I ask for a burger with cheese and lettuce on a normal bun; nothing else. I get a burger covered in mayo onions tomato etc. they deliberately ignore the order. These choices aren't written in the special instructions, these are the actual menu selections. Select burger, select bun, select toppings. Same exact thing with a chicken sandwich. Supposed to be grilled, gluten free bun, only lettuce. Received chicken sandwich Cajun, covered in mayo tomato onions etc. additionally the mayo was so plentiful that it warmed up and leaked through the wrappers and all over the French fries so they were ruined as well. I'm disgusted with the utter disregard for the orders. Yes, orders. As I stated this isn't the first. It's the 4th in a year and I stupidly keep thinking you've changed. Save your money and go somewhere that cares about what you actually order and maybe just maybe takes some pride in the food they put out. EDIT: hey, Joe! Actually for your information, I called that number, 6 times last night so maybe before you get snappy and recommend I call it, you make sure your employees are going to answer the phone. Also if I have to babysit your employees I have no desire to do business with you. read more