Horrible service!!! They just missed me one time and simply update the tracking status with "customer not available" for the other Two delivery without actually delivering it. read more

Worst mistake Ever!!!!!!! First of all, their customer service sucks, and secondly, they lie. They tried to say that they attempted to deliver my package but no one was home. I took the day off work, didn't leave my house so I could receive my long and awaited for package. No one ever showed up. Also when I checked the delivery status online it stated that a DT ( door tag) was left on my door and that was a lie too. I checked my door and the surrounding area, and there was nothing there. It's a shame that Fed Ex employs people with no work etiquette or moral. If I would have known that this is how I would be spending my day off work, sitting at home waiting for a package that is never going to arrive,I would have just gone to pick up the package myself. If I could give them - stars, I would. read more

This place blows!!!! 22 people in line.... One very rude person working..... Didn't have time to pack anything ..... And no ground labels.... Great way to run a business....??? Never again here.... One star only cause I have to.... No stars here read more

This is the second time the I have had a bad experience with Fedex. I don't want to waste my time.... they dont deserve not even ONE star! I will never use Fedex ever AGAIN!!! read more

As it's been said already the basic human ability to punch buttons on a buzzer is lost on Fedex. They also lie and say the package is out for delivery and don't deliver and leave no notice or even sometimes they are lurking near your residence but mysteriously don't deliver. Especially Home Delivery. Fed Ex Home Delivery in Sun Valley is a contractor who clearly has no desire for customer service other than to make you drive all the way out to that god forsaken area where you WILL need several tries just to find the place since it's located BEHIND a huge warehouse. They are particularly lazy about Saturday delivery. So do yourself a favor and just arrange a pickup ahead of time. Home Delivery in Sun Valley is just a scam and oxymoron. You may be home but it sure ain't delivered. read more

This is by far the worst shipping company I have ever came across. They are never able to deliver my package because I'm "never home." Even DHL was able to deliver my package on time but whenever a company ships me anything through Fed Ex I never receive it on time or have to go through the whole process of scheduling to go pick it up my self from one of their locations. And it's even worse if you have to pick it up from the Sun Valley location. They close so early that by the time the driver gets back from his deliveries at 8pm no one can give you your package, so you have to call customer service wait for them to tell you the office is closed and that they'll put in a request. Then you'll receive a notification that the package is on the truck again and that there is nothing they can do until the driver gets back again. The you go over the whole process again. You're better off using USPS at least they deliver my packages on time, and I don't have to drive anywhere to pick them up. read more

FedEx is the worst company I ever had to deal with. On the 11 of this month I received a gift card from Direct TV, on the 12 of December I went online and requested the package to be held at the FedEx location in Woodland Hills. December 16 the status of the package showed it was rerouting from the Sun Valley location to the woodland Hills. Since December 17 I have called every day to follow up on the status of the gift card since it was never delivered. Every day I would have to explain my problems get transferred to a different department and get promised that someone will call me back regarding the package. Finally after calling for 7 days they said to tell direct TV to file a claim. When I called Direct TV they said that I have to wait 30 day unless FedEx update there system and off course when I call FedEx they take me in circles telling me that they added the note in the system. Its Christmas and I was relying on his gift card to get some Christmas shopping. I hate FedEx and will never used them again in my life. read more

I was expecting a time-sensitive package, both of us were home, and the Fed Ex carrier just left a note outside our apartment building, saying he couldn't reach us. I called Fed Ex--being routed to a caller in Dallas--asking him that, while our buzzer didn't work, why didn't the carrier call us at the number we gave when ordering the package. He said that it's a Fed Ex policy that drivers cannot carry cell phones. A few minutes later, a local Fed Ex employee called me, telling me contrarily (1) that there isn't a Fed Ex policy against employees carrying cell phones but that they don't usually want to use their personal phones for business use [makes sense, but still...], (2) that the carrier [who didn't put all the effort he could have into finding us at home] was actually a very "good" carrier and so "hopefully" he'd be the same carrier to try and deliver it the following day [oh, no, no, no, no, please, no!], and (3) that they "care very much" about me getting my package "as soon as possible" [even though there was an hour left on the clock for the "good" driver, who told him he wouldn't try to redeliver that day]. So instead of giving up a 2nd day of productivity and work to wait for the time-sensitive package to arrive, I drove the 18 miles (round trip) to pick up my package with the "half-hour" window of time they gave me, and all to be sitting at a stoplight next to a Fed Ex driver, who was texting or playing on his cell phone!! While the actual pick-up at Fed Ex went smoothly with no complaints (other than feeling bad for this elderly gentleman there, who had driven down there to pick up a package that Fed Ex had actually delivered to SOMEONE ELSE DOWN HIS STREET!!), I just hope to not have to work with or deal with Fed Ex anytime soon...and I feel bad for those who do. I am FED up with my EX carrier, Fed-Ex! read more

My package was out for delivery on Saturday. It got to be noon and still no package, so I checked the fed ex web sight. The driver lied and said he tried to make a delivery at 10:23am. Oh ya were is the door tag? So now i would have to wait until Tuesday for next delivery. I called fed ex and they said they would do another attempt. They asked me my number and said that they would call when he was close by. Well it's now 5:03 pm and still no package. So I called fed ex back again. The lady says she sees no notes that I called and the fed ex were my package is closed at 4:30pm. She says there is still a chance he could still drop it off, because they delivery until 8pm. So my wife and I waited all day and the driver never came. This is what the driver does when he just does't feel like going to a certain area or wants to go home early. Make up a story about the person not being home. read more

Avoid the Sun Valley Fedex at all cost!! After my experience I believe that all the negative posts here are true. Actually the driver that was supposed to deliver my Express Envelope in Burbank yesterday was even worse than the Fedex drivers others here describe... This guy would not even bother to get out of his truck to leave a tag!! I think he just drove by my apt. complex, stopped for a second to note that he couldn't get in and then kept going... I had painters working right next to the front door all morning, they had not seen a Fedex guy trying to get in or a Fedex guy leaving a tag. My phone buzzed with an email that a Fedex driver noted 9:03am as the time of the attempted delivery of my envelope. No attempt was made just ask the painters. I called Fedex at 9:20am because I needed the documents by 10:30am as was scheduled. Some schmuck Fedex CS supervisor name Mike in Texas told me that I will get my express envelope by the end of the day?? What?? This guy didn't even give a crap about the 10:30am deadline, seemingly insinuating that it was my fault that the driver "couldn't" deliver the envelope when he "attempted" at 9:03am. But this was unacceptable for me as I needed the documents before noon latest. So I made another call to Fedex, asked for a supervisor as the regular phone people there are clueless. I am told now that the driver will be back at my complex between 11:15 - 11:30. OK, I will get the documents before noon at last. So I go outside and stand by the street at 11:15am and I am waiting there until 11:45 so as not to miss the driver. But he never showed... I called Fedex again, this time I was rerouted to the Sun Valley center, where the envelope is coming from. I talked to a woman name Yelmi there, she sends a message to the driver, no answer. She promises to call me back when she finds out anything from him. An hour goes by, no call back. I call Yelmi again, she says the driver is not responding to her messages and is not answering his cell either...AMAZING.. Yelmi says the she will have the driver's supervisor, name Michael get a hold of him, but Michael is at lunch now and will be back at 1pm and will call me back with the results. No one calls back... At 1:30pm, 30 minutes after Michael's lunch supposedly ends I call the Sun Valley Fedex again and ask to speak to Michael, the driver's supervisor. Michael does not apologize for not calling me back, he doesn't explain why the driver never showed at the promised 11:30 time, why he didn't leave the tag anywhere. Michael is arrogant and making excuses for the driver saying, that he'll be back in my neighborhood in 20 minutes to deliver the 10:30am express envelope. This is over 3 hours late and no apologies, business as usual I guess!! Michael at the Sun Valley Fedex proceeds to give me the reason why he couldn't get a hold of the driver telling me that Fedex drivers will sometimes take longer lunches when their schedule is light during which time they do not answer any messages or their cell phones... EXCUSE MEEE??? So basically while I'm waiting for these very important documents, calling Fedex almost a dozen times, pulling my hair out and getting upset at myself for counting on this company's promised delivery, this completely worthless and lazy driver is parked somewhere, having his 2 hour lunch because supposedly he has very few deliveries, WTF?... and he is still employed by this loser company called Fedex?? At 1:50pm he showes up at my complex and the first thing that comes out of his mouth is that he was just handed my envelope by another driver who is too busy with his route and that he is just helping him out by delivering my envelope. PEOPLE PLEASE remember this is a standard lie that these lazy schmucks use so you don't spit in their faces after they have wasted 4 hours of your time trying to get your package while they purposely don't do their jobs. I immediately called Yelmi at the Sun Valley Fedex and she confirmed that my express envelope was in fact delivered by the original driver!! Michael, the driver's supervisor also confirmed that this was the original driver but had almost nothing to say about the fact that this scumbag was lying all day long, that he didn't even bother to get out of his truck to leave a door tag, lied about it in his report, lied about coming back to redeliver by 11:30 and then for 2 hours ignored messages and phone calls from his supervisors. And then lied again about who he is.... this is very, very creepy... Go Fedex.... to hell!!! read more