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Fel-Air Heating & Air Conditioning

3.0 (2 reviews)

Services - Fel-Air Heating & Air Conditioning

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We Care Plumbing, Heating and Air

We Care Plumbing, Heating and Air

(24 reviews)

Cameron did an excellent job. The kind of work we expect to come from We Care. He also found that…read morewe had a bad air gap and a leaking, rusty garbage disposal which needed to be replaced due to his thoroughness. He was transparent and showed us a video of the additional hidden problems we had. We were very appreciative of the work that he did and we would recommend him and We Care to any of our family and friends as well!

I am a long-time WeCare customer and a "member". I called today to schedule a tune-up/cleaning for…read moreour HVAC system, something I do regularly every six months. I knew it would be around 6 weeks to get someone here. The first guy I spoke with said the earliest he could get a technician out would be, "sometime in OCTOBER." I told him that was unacceptable and to please connect me with a manager. That person then passed me off to another person. Customer Service person #2 never confirmed my name or contact information. She stated WeCare was, "just at your house in May" (Wrong! They were here on January 23rd!) and that they have, "called and called and left voice mails and you never bother to call us back." I kept asking if she had the right person and repeatedly demanded that she QUIT TALKING OVER ME and listen to me. This went on for several minutes, her accusing me of just having had the company here and also not returning their calls. I raised my voice and said, "You have the wrong person! Look at my almost five full years of plumbing/HVAC service with your company!" She replied, "Laura, do NOT raise your voice to me!" Um, people, I am NOT LAURA. The rudest customer service, ever. I am shocked at how WeCare, Temecula's customer care has absolutely nosedived. This woman accused me of so many things and SHE HAD the wrong person. She refused to take the time to confirm my contact information and service history with this company. Outraged.

Fel-Air Heating & Air Conditioning - hvac - Updated June 2026

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