I dropped a brace and necklace to be imprinted. They told me in would be ready within a weeks on…read moreJuly 6th, 24. When I went ten days later July 16th,24. The hadydone it was not able to return it. They couldn't take my payment. It's been a frustrating and disappointing experience. The people he sold it to are not organized now it the july 24th, 24 I still haven't heard or gotten it back. If you need something engraved they are on the bottom of the barrel. It's disgusting that they can't tell you any a month later and you still don't have an item that should have taken less and know more then a weekA month later I haven't heard from them or haven't been update. They suck at customer support

Great welcoming family owned jewelry store with a wonderful selection, and if they do not have it…read morethey will get it! They designed a beautiful original wedding band for my husband that he gets many compliments on. I also got my beautiful wedding band there. That was 11 years ago. Why am I writing this now? I continue to go there for all my jewelry needs, repairs and cleanings. It is so nice to be greeted with a warm smile. I recently went in for my husband bands birthday present. Shhhh....Don't tell him lol it is not for a few months.

I was proposed with a custom designed engagement ring from E Scott Originals, I was 100% involved…read morein the process and I was still absolutely amazed when I saw the final product. Emily is great to work with, she's honest about pricing and how to pick out a diamond. She was able to provide multiple diamonds in all the C's to show me and different sizes in our price range. My ring is amazing and I love it!! This is a late review given I was proposed to over a year ago. Since then, I had my ring cleaned and adjusted and Emily still showed her great professionalism. She's very helpful and artistic. I plan to go back for a custom wedding band when I get married

I can't recommend Emily enough. My partner (now fiancé!) and I worked with Emily for our custom…read moreengagements rings and had the most wonderful experience. We came in with a diamond and very little idea of what we wanted. Emily was incredibly patient and helpful when designing our rings. She had us try on several different rings in the shop to get an idea of what we liked and didn't like, then sent sketches to my fiancé of potential ring designs. The final pieces are so beautiful we both can't stop looking at them. She incorporated the diamond perfectly, and the handcarved flowers and plants on my ring are remarkably crafted & incredibly detailed. We felt the rings were very well priced & absolutely worth it. She was also very transparent about cost, which was super helpful for budgeting. They're truly the perfect rings to wear every day forever.

Review from my fiancé :)…read more Let me start off this review by saying if you've been to this place and are hesitant if you should go with them, you need to greatly reconsider your position - because we went to several different places (both local & chain), and BDC is absolutely the best and a cut above the rest. My girlfriend (now fiancé, of course ) were in Boston for July 4th and we decided to check out a couple jewelry places. We didn't seek out this place in particular - we just happened upon while walking around the area (we even looked at a place next door that was not even a maybe after going in). We were greeted by a very nice & smiling Stephanie. She and her family own this business, so right off the bat, you know you're going to get the best (local) service - versus being just another "number" at a chain jeweler. Stephanie was a no-pressure, VERY knowledgeable, down-to-earth salesperson. She first congratulated us both on the future engagement (the first sign of her easy to approach, personable nature). She then asked if we were looking for anything in particular, so my finance showed her a picture of a ring she saw on Instagram, and Stephanie instantly found one very similar to it (an example of her no pressure, non-upselling nature). She answered all of our questions about the different qualities of a diamond (caret, cut, color & clarity). She is both a certified Gemologist and Diamontologist, so you know you're getting the best information from her. Another thing that really stood out to us is when Stephanie told us that not only will do they do free life-time cleanings, but they'll also do a complimentary repair/replacement of the stone if it's lost, damaged or even stolen. That in itself is rare, because most places (and all the other ones we checked out required this) make you submit a claim through your insurance. So that right here sold us, and put them on the top of our list. We finished the visit by Stephanie writing down all the information on the ring for us on a business card, in case we did decide to go with it. After visiting BDC, we went to several other places (local & chain) in Maine (where we both met, and I'm from). However, after weighing all the options and how the other places were, we knew the obvious answer was BDC. Stephanie's no pressure, approachable, knowledgeable personality and their obvious commitment to customer service made it an easy choice. Over the next several months I worked with Stephanie directly since I knew what my finance liked. We emailed back and forth over different options based on the information from the card (the ring we originally looked at) and on my budget. She even went as far as to not only send me pictures of al lthe different rings we talked about, she also sent me videos of them so I could see them in greater detail. If that isn't superior customer service, then I don't know what is. She even suggested a ring (that I ended up picking as the one for our engagement ) that was several thousand cheaper than the original ring we looked at - that is an obvious commitment in showing that she genuinely cares about what the client wants, and not just trying to up-sell you on something you don't want nor need. When I finally did pick out the ring of choice, Stephanie made it so easy to make a deposit over the phone, and get the ring started in production (she was even willing to do this on just a small deposit put down, because she knew I was on a deadline of wanting to propose on a certain day). When I came in to pick up the ring, she already had it ready for me - in a gift box & all. That just goes to show you that not only does she care about what you truly want, she also values your time. We finished by her congratulating me on my pending engagement, and truly showed a sincere interest in our special day (she even asked where and how I was going to do it - so she obviously genuinely cared about our special moment). In concluding, BDC is absolutely the best jeweler not only in the Boston area (which obviously says a lot, because there's MANY to choose from in the city), but also out of any we went to. Stephanie is by far the best in service (no pressure, approachable), knowledge (certified Diamonologist/Gemologist who answers all your questions in the best detail - explaining everything), and quality, local business (even replacing damanged/lost/stolen stones as a courtesy to its customers). Do yourself a favor and go here - you will not regret it (but you will if you don't go here). Thank you, Stephanie & the rest of the staff at Boston Diamond Company for making this one of the best and easiest decisions of our lives! You have truly earned two customers for life, and we won't hesitate for a second to recommend you to all of our friends and family.

Stephanie was a pleasure to work with & she was able to create the perfect ring for my fiancé,…read moreafter showing her some sample ideas. She brought my vision to life perfectly. My fiancé is absolutely in love with her dream ring. Would highly recommend Boston Diamond Company for any of your jewelry needs.

Prompt reply & answered my questions. Gave me the price of each battery replacement for 3 watches…read more Reassures the Swiss batteries last at least 2-3 years. Other places charge you more for batteries that barely last a year. Also buffed the faces if two of my watches and made viewing the time even better. This Milano Jewelry is a place I'm recommending.

I brought in my father's 80 year old watch and George was able to fix it. It only took 2 weeks and…read moreI feel the price was more than reasonable. The service was friendly and knowledgeable. I would recommend this business to anyone.

BEST. EVER. I have never written a review before but I was so blown away by Iqbal. I hadn't gotten…read moremy rings professionally cleaned since I got them (7 years ago, oops.) and they came out looking absolutely brand new!!! He also did an incredible job at resizing them and was able to do 2 rings and have them back to me in a day. Overall, great experience and service. I will forever be loyal to Iqbal and Khan Diamonds

My husband and I absolutely LOVE this place. Got both of our wedding bands + my engagement ring…read morehere. I get so so many compliments on my ring for its uniqueness, beauty & sparkle. Strongly recommend the plan with the diamond rings since it includes replating and makes the ring feel brand new! Iqbal has a fantastic eye and even gave me a cleaner kit. Located on the 5th floor of the Boston exchange jewelry building off of Washington. We will recommend him to everyone. Even came in with a friend to have his 5 year old ring feeling brand new!!!

Always very helpful and easy to work with. Honest too. Great selection. Buy with confidence.read more

My wife and I have been doing business with Fernando for many years. She used to get great walk-in…read moreservice to buy and repair jewelry. She is now handicapped, so I take in her jewelry for repair. I now use him personally to replace my watch batteries and wristbands. Often he will service me on the spot if he is not busy. If he is busy I leave it and pick it up later. We have found him to be reliable and affable -- always a pleasure to do business with. Larry L.

Ani is lovely and very knowledgeable. The jewelry that she sells is high quality and very…read morefashionable. She works with you to find items that you like and also provides excellent repairs . So special.

Very knowledgeable, trustworthy, which is what you want when resetting an engagement diamond from…read morethirty years ago. I was heartbroken when I learned the setting of my engagement ring couldn't be fixed but with expert guidance I picked another setting and traded in my old gold band. Picked it up today and it is gorgeous!

Great service and great prices, for its elegant design and high-quality craftsmanship. Customers…read moreespecially praised how versatile it is, perfect for both everyday wear and special occasions. Many noted that it exceeded their expectations, making it a worthwhile and cherished purchase.

I love shopping here the selection is good 'cant go wrong 'i've shoped hear off and on since 94…read moreand 95 till this day it's a good place to buy gold