I work right by Firehouse, so you'd think I'd be sick of it by now. But they've got so many sandwiches that I doubt it'll ever get old. This location used to be pretty slow at getting your food out, but lately they've gotten very speedy so I can hopefully over there on my short lunch break, eat and be back for work. Highly recommended. read more

I have to say the owner of this franchise, Cory, is a very stand-up and honest guy! After reading a lot of the reviews for his Firehouse franchise, he took the initiative to reach out to me and assure me that a lot of the issues his sub shop experienced last year have been corrected. I met Cory for lunch and I was very impressed with everything he has done and the quality of the food is still there, if not better than before! Very fast and friendly customer service! I would HIGHLY recommend getting a good sub sandwich or a salad from here :) I am once again a regular customer read more

LOVE the Hook and Ladder sandwich! I've never experienced abnormal wait times at this location - service is great, especially considering the many ways a sandwich can be customized. Much better than other sandwich options, and super convenient on the west side of Castle Rock. read more

Not the best Sub Shop in Castle Rock-not even close. I ordered the beef and Cheddar brisket. They put the meat and cheese in some kind of steamer and what came out was a soggy mess devoid of actual cheese. No joke the 'cheddar' melted to nothing and that's what I got on my sub. Nothing. There were no toppings choices offered, no lettuce or peppers or even pickles. The bread is smaller than Subway, the meat is marginal and the price is WAYYY higher than Subway. And I'm not a huge fan of Subway. Simply using it as a comparison. Do yourself a favor and skip it. read more

I've been to other Firehouse locations and can say that this one isn't up to par. I brought my sons here before a movie, and it took 17 minutes to get two kids sandwiches and a NY Steamer (even though there was only one person ahead of us). Luckily, we were pretty early, or we might have missed our show time. The sandwiches were also just ok - compared to the other locations I've been to, I felt like they skimped on the meat. read more

I feel horrible after I eat here, everytime. Ive finally learned just not to go back. :)

One of my sons favorite places to eat! So glad they opened a store in Castle Rock. The "New York Steamer" is the way to go.

Counter gal *****(5stars) - meatball horrible - Italian brisket 10 stars. Fresh shaved meat is better than A bit hi on price but would pay more for nitrate nitrite free meat!!!!! read more

This store has potential to be a 4-5 star store. But until they get things up and running and are no longer in the new phase, they have to earn those extra stars. I cam in on a Saturday and the wait was approximately 15 minutes for a meatball sub. The manager looked lost at doing his job, and was leading a group of even more lost teenagers at most likely their first job ever.. Service I give them 1 star, food quality I give them 3, for and overall of 2 stars. for now. I'll come back in a few months and hopefully by then things will have improved. read more

This review is based on customer service not food quality. I still think they make some of the best subs. The customer service here used to be awesome, but has significantly deteriorated over the past several months. I'm not certain if they have new management, but they just aren't as friendly and attentive as they used to be. The workers seem to be bothered that we came in. read more

We love this place! Best sandwiches, the guys making them do such a great job! Best crew working!!

Great customer service. Great food. They also donated subs to Night Lights, a special needs organization I volunteer with. They fed 50 volunteers. Great to have such a generous restaurant in town. We love them for their food and more! read more

Just discovered this place! I tried the Beef and Cheddar Brisket on wheat! Yum! My hubby liked his Italian. Fast and friendly service and an excellent sandwich! I want to try the 'Steamer' on my next visit! Highly recommend! read more

Super slow. Took over 15 minutes to make a tuna sandwich! Forget going for a quick bite. Seemed very unorganized. read more

Terrible service! We put an order in online at 2:20 for pickup at 2:40, we arrived at 2:50 and they hadn't started making it yet. We didn't receive our food until 3:20 with an apology. We won't be coming back. read more

Went to this place just before they were about to close down for the night on the 21 of Feb 2018. We ordered two kid meals and a hot sub for me. 6 hours later...me and my 2 year old gets food poisoning. So guess who is sitting all day in bed with a two year old with diarrhea and vomiting...me! What fun. I think I will go somewhere else next time. read more

Service is extremely slow, and the manager Ken is very rude and disrespectful. He was condescending and acts like he is a better person than the customers who pay his salary. Avoid this restaurant until new management is in place. read more

The manager thinks its okay to reprimand her employees in front of customers. She ridiculed a new employee instead of acting in a professional manner and training them the way she insisted things be done. Every customer's nightmare is to see a young teen-aged employee get belittled and berated by some less than stellar manager with a chip on their shoulder. For this reason alone, I will NEVER be a patron and will make sure to drive anyone else away too. Shame on this management for allowing practices like these. read more

I really wanted to like this place. I got the Italian Sub. They use some sauce that is quite sweet. There was quite a bit of ham, but the salami, pepperoni and cheese were razor thin. All I wound up tasting was the ham and sweet sauce. The service quite good and they were fast and friendly. read more

Love this place. Has to be THE best sandwhich shop in town hands down. Always fast and friendly service. Great hot sandwhiches! The beef and cheddar bbq is my favorite but they have so many that I do like. read more

I came in the store on a Sunday and had a fantastic time, my kids were super into the theme and the food was AMAZING. The wait was not too long and the quality of the food was off the charts. read more

We LOVE the sandwiches here along with the delicious chocolate brownies and their awesome drink machine (hundreds of choices!!). GREAT owner who is local and very supportive of Castle Rock! Delicious food!!! read more

I agree with everyone else about the slowness. I ordered online and there's not special line for take-out which was disappointing. And...there were about 7 people behind the counter and only 1 at the registers. And the 1 at the register was obviously in training. Seriously...with all the feedback on this site about slow service one would think it would sink in. And...the sub - italian sub had way too much ham and not much else. In addition, it was soggy. The same items a few weeks back seemed to be different, and better so I suspect there is a problem with consistency. Won't waste my time going clear across town again for this sub experience. read more

40+ minutes for a chicken salad sandwich that never showed up. Unacceptable. Everyone there was very upset. Stay away until they bother to staff/train appropriately. Otherwise you will waste your lunch time waiting and walking out with nothing. read more

Great service fast friendly! Always quick to Say welcome at the door. And always have a smile!

Love it!! They were quick and friendly. Restaurant was very clean. Sandwiches are sooo good. It has quickly become my husbands new favorite place. read more

I tried these guys a couple of weeks ago and waited for 15 minutes for a sub whose meat is basicall already made. Yesterday, I decided to give them another chance and tried online ordering. 45 minutes later I had a decent sub. It is a shame because the sandwiches are ok and I would eat there again if I didn't have to wait for half my lunch hour for my food. Here's a tip to the owner- look across the street to the business formerly known as taste of philly and see how businesses with poor service fare in Castle Rock. read more

Hands down best sandwich shop in town. It's not as customizable as Subway or Which Wich but I think the quality is better. Which Wich is obviously not in town and Subway never gives enough meat without paying extra. I don't about you but I do not keep half the stuff on their menu in mu kitchen to "make yourself" nor do I have a sandwich toaster. The wait time for my sandwiches hasn't been that long, their sandwich toasters are timed just like Subways or Qdobas quesodilla heater. read more

Love the food here! Service is wayyyyyy to slow though. Takes 15 min to make 1 sandwich!

Terrible customer service!!! Went into the store and there were six people working. There was only one other person there, but I didn't know I was supposed to go to the register to order. I stood there for 2 minutes and nobody acknowledged that I was standing there looking ready to order. When I spoke to the guy making sandwiches, he very rudely told me that he doesn't take orders. I almost walked out for their terrible customer service, but decided to give them a second chance. The sandwich was good, so that's why I gave 2 stars instead of 1. However, I will not be returning. read more

Great food like you would expect at Firehouse, but SLOOOOWWW. I have given this location multiple tries and the staff is always very friendly and outgoing but its PAINFULLY SLOW to get your food. It's like there is no sense of urgency or some process needs to be improved. Even with minimal customers, it took over 12 minutes to get a sub to go. I had already given up on even trying to go here during lunch time since the line to even order is horrendous. Today was the day when I had to admit, it just isn't working there. I love Firehouse but will go to the other sub shops in the area just to get my food in a normal time frame. Sure Firehouse has a unique preparation method but come on, it doesn't take anywhere near that long to get your food at other firehouse locations. Like I said, the staff is great but just very, very slow. And it may just be the process, but something is broken at this location. read more