On August 25, Firehouse subs ripped me off. They charged me for items that were not delivered, AND refused to provide items paid for. I ordered 14 sandwiches and never got the 1 salad ordered, they failed to deliver as promised and left us stuck without deinks, cgips amd cookies. Just dry sandwiches because they didnt provide condiments. Awful, deplorable sercice, then refuse to redund what was not provided. The first order of the day, they claim the drivers car broke down, so they ruined our event. read more

Delicious but pricey. Staff seldom acts professional. Deliveries always missing something. Just read the receipt folks, pay attention and check the orders. read more

First my order was not on the rack, it was on the back counter. Second it was on a plastic bag not a firehouse bag like I'm used to. The girl that gave it to me was rude read more

If you are going to get a sub or sandwich from a chain place, this is the place to go. I don't know if its because they are still small [relatively tiny] or if they have something different going, but Firehouse has quality food with better, more personal service. The family that started it is located here in Jacksonville, and they are still very much a regional operation. My favorite thing about Firehouse is their appreciation for heat [its called Firehouse after all]. They have a huge assortment of hot sauces, including some that are completely insane. If you think you like it hot, ask them for some Mad Dog Sauce [they keep it behind the counter because its not safe], actually forget I told you about it, its over the top even for me! Also my Best Buddy [look for my review] Wanda has worked at the Beach Blvd location for years, and I've been really proud of her relationship with this company. If you're local and haven't tried Firehouse, well do, and that goes double for those just visiting [don't miss your chance]--for a quick, casual lunch Firehouse is great. read more

This get's five stars as I genuinely think it's the best sub I've ever tasted. It was 14" of deliciousness. I went for the Sicilian, which probably bore no resemblance to anything you'd get in Sicily . The place is a chain and donates some of profits to firefighters of America - which is nice. read more

My first visit to a firehouse sub restaurant will be my last. If you hire workers like trice who can't follow simple directions to make a sandwich then I can understand if you're loosing customers. I orders a steak sandwich with cheese and mayo only. I got onions and grn peppers which I'm allergic to. So I was unable to even eat my sandwich. I got a receipt that shows no transaction number, no price and incorrect order of the sandwiches. What a let down. Even couldn't do the survey because the receipt didn't have the information needed to complete it much less start it. Train your people. Trice is the name on my receipt, start with him. Order # 118951 at 10:58:37 AM, take out. Thanks for nothing . Kim Alexander bruceskim1412@gmail.com read more

This was my favorite fucking place to eat then I got an italian and bit into two pieces of HARD HAM. I am so disappointed and angry. I will never be eating there again, thanks for ruining my favorite meal. read more

Good Fresh and Hot Sandwiches This place really is better than Subway and Quiznos for sure. Lots more choice, the bread is far better and the ingredients are better quality as well. Takes a little longer as it is freshly made and heated but it is worth it. read more

The food here is always excellent/fresh and the service is generally pretty fast. Another huge plus is the customer service! They greet all their customers when they walk in the door and are always really friendly & very helpful. I don't want to sound like a hippie but, there is a lot of positive energy in there. Bottom line, I always enjoy going in there to grab a sub and love their food! Thank you Firehouse Subs of San Marco for always being awesome all around!!! read more

Fast and friendly service. Clean restaurant. Firing on all cylinders today. Great job!

Some dude messed up on my meatball sub twice. The first time he let the meatballs sag off the bread. The second time he made the sandwich ... he made me wait thirty minutes until it was ready. By the time it was finished, my sub was found upside down in the box unwrapped. What made matters worse was the manager watched him do all that and didn't care. read more

I like the coupons/discounts. The service is friendly and can really set this place apart from all the other sandwich choices, but the wait times in the evening (after 8p) can be a little long. No line, just prep time for sandwiches. But, definitely a solid sandhwich place in the San Marco neighborhood and A-OK in my book. read more

Very friendly service; faster than usual service. Oh, and one heck of a sandwich. Firehouse Subs is highly recommended.

I ordered a steak and cheese sub to go, no mayo, no mustard. If the meat and bread are high quality and it is prepared properly, it tastes good and I am happy. This was disappointing. Could barely find any cheese on the sandwich. It was basically tasteless. Mediocre. I won't return. Don't waste your time or money. read more

Wow, I really wish we had Firehouse Subs on the west coast. The ingredients are fresh and the sandwiches are still warm from the oven - much better than the Quizno's chain. I actually tried this place in Glynco, GA and was really glad we had it because the sandwiches were soooo good. It was nice and clean inside, and not busy at all, which is a plus, because you get your subs quicker! read more

I was visiting Jax this week and was looking for delivery. Firehouse Subs not only delivered, but delivered early! The food was hot, fresh and tasty!! The cookies were soft and gooey which are my favorite! If you're looking for a great delivery experience try Firehouse Subs for your night in. ** I had the meatball sandwich read more

Came here with some friends after church on a Sunday. We're were told by someone sitting down that the service was very slow today. I was told be prepared to wait. Right before I get to the register my friend tells me, "good luck with that one." Well ok then. I'm at the register and the lady seemed a little perturbed. She wasn't nice and friendly. But wasn't outright rude. She seemed like she was having a rough day and very tired. She did tell me it would be about a 15 minute wait. I said ok that's fine and placed my order. The wait didn't seem long at all. They even brought our food to the table. I'm assuming the night staff didn't prepare well for them the evening before. Or they didn't expect to get busy. My friend was very upset because they wouldn't take her coupon. It's like come on lady just take the coupon. What happened to "the customer is always right" having worked in the service industry I feel like the coupon should have been honored. But that aside, the food was good and warm. Personally i enjoyed my meal and had no issues. I see myself coming back here if I'm in the area. read more

Firehouse Subs - Sandwiches Near Me - Jacksonville, Florida

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Great food and super service and prices are good. Wish we had more coupons!

Better then Subway & Quizno's. Try the New York Steamer!

The Hublet took me here for my first introduction to a proper American sandwich & has declared Firehouse his 1st choice for a hot sub. They also appeal as they offer a varied selection of approximately 20 hot sauces for patrons to sample, which makes a nice change from the usual 1 or 2 most other places offer. Polite & friendly staff, clean environment, always busy but with sufficient seating & the added bonus of knowing that by eating here you are directly supporting the Firehouse Subs Public Safety Foundation which gives back to local communities. My sub was absolutely delicious, hot without being overheated, tasty fillings, fresh bread. Would absolutely eat here again. read more

Extraordinary customer service. Thank you especially to Jeremial Chrispin for providing an incredibly friendly, informative, and enthusiastic experience. As always, the quality of subs are fantastic! This combination makes for loyal customers read more

Firehouse Subs is a great sub chain with a location in the heart of San Marco. This was the first time I've ever had a sub from Firehouse, as they don't have any locations in Cleveland. When someone had suggested going here for lunch in San Marco, I thought they were crazy with all the other appealing options in the area. I went along though and was pleasantly surprised. This location is big and spacious and was pretty empty for a Saturday afternoon. You order at the counter and wait for them to deliver it to your table, so it takes longer than at Subway or at Quiznos. I had the New York steamer sub, which consisted of corned beef and pastrami and was topped with cheese, mayo, mustard, and Italian dressing. I had it on wheat. It was great. Sure, it wasn't like getting pastrami from a Jewish deli, but it was still a great sandwich. So far it's the best sub chain I've tried thus far (It doesn't hold a candle to my favorite local sub chain in Cleveland, but for a multi state chain, it's the best). The only negative was that they had Fox news on TV (and my liberal political beliefs have been revealed to the Yelp community). Overall, if you're in an area with a Firehouse Subs location, consider giving it a try. It's no Subway (and I mean that in a good way, Subway is just average to me). read more

This review was based solely on my desire to try out the Pork/Slaw King's Hawaiian sandwich I hear so much about on the radio. I will give Firehouse Subs some credit for getting the word out on this "limited time" sandwich. Was it good? Check out my other reviews at www.jaxfoodcritic.com Location: Right in the heart of the San Marco restaurant district. Decent parking available in front and back. There is a rear entrance if you park in the back, so that is good. Just be warned, if you eat and then walk around, I hear they enforce the towing policy. Food: My wife went with what is probably one of their more popular sandwiches: The Hook and Ladder combo. It came with a drink and chips for $7.78. I came with one thing on my mind, the King Hawaiian sandwich. For the combo it was $8.18. No option to make the sandwich bigger because it comes in a round roll, not the traditional long style roll. I won't review my wife's sandwich because I'm sure you don't care about that. Now on to the main event. The King Hawaiian Pork/Slaw! I was surprised that it was a round bread but that is probably just me, my wife predicted it would be round. I'm an idiot I suppose. Let me just say, I wasn't disappointed at all. This thing hit the spot in all areas. I'm usually a snob when it comes to BBQ sauce and frankly I was worried it would be sweet (I prefer mustard base sauces). It wasn't either actually, it was very subtle and then it was covered in a tangy slaw. Very good, very flavorful and VERY MESSY! From the first bite, the juices were running down my hand and all over the place. I just ate directly over the chips so it just added flavor to them later. The bread was great by the way, everything you come to expect from the bakers of the Hawaiian bread, very soft and a subtle sweet taste. Oh and the pork, BIG chunks, not overly shredded so it gave it some heft when eating. I want another sandwich just thinking about it. Overall Rating 1-10: 8.5 I would give it higher if it wasn't for the mess it created. Once you grab it and start eating it, you have to keep going because it is a little too messy to keep putting it down and picking it back up. Extra Info: Of course Firehouse Subs is known for having the Coke Freestyle so that was neat, lots of options and for the kids at heart, you can always make a "suicide". You know, the mix of everything! Hello Diabetes! The one critique was by my wife. When she used the restroom she commented that there were no hooks in the women's room to hang your purse. Not a big deal for guys, but does a woman want to put a couple hundred dollar purse on the bathroom floor? It's the little details that often get overlooked. That's our only critique, so that's a win! read more

like firehouse subs ! Yum

The new place they relocated is nice and large. The staff is friendly and the subs are great for its value. Granted it is pricer compared to their competitors, but the quality is worth it. I am glad to see they are spreading out as I beleive do have a quality product and their involvement with the local FD is great. read more