It saddens me to share that we just physically went to the San Marco Firehouse Subs where the actual manager took our order, charged us for a Philly LARGE sandwich yet gave us a medium sub. We didn't notice until we got home. Very disappointed for the first time ever. :-( read more

Absolutely pathetic experience at Firehouse Subs Showed up hungry, ordered one single sandwich (a basic Hook & Ladder, nothing custom, nothing complicated). They told me "10-15 minutes." Cool, no problem. 30 minutes later, still nothing. Watched five different DoorDash and Uber Eats orders fly out the door while I stood there like a forgotten houseplant. Employees were moving in slow motion, chatting, scrolling on phones, and somehow still managing to mess up online orders in front of me. The lobby was practically empty, so it's not like they were slammed; just pure incompetence. read more

The parking lot was packed but they have additional parking in the back. They also have a back door to enter the restaurant. They greet with Welcome to Firehouse. The restaurant is clean and spacious. I ordered a firehouse meatball combo. They Do Not charge for upgrade on your drink size. You can select any size cup. My sub was hot and delicious. I should have ordered a large sub. read more

Firehouse Subs - Firehouse meatball with extra provolone cheese - Sandwiches Near Me - Jacksonville, Florida

Worst firehouse experience & one of the worst customer service experiences. Went in at 6:00pm on a Saturday, guy at the counter clearly did not want to take my order, was mumbling & barely said a word during the interaction. Not a big deal, service industry isn't easy, I understand. But then I get home with the sub and they left off my tomatoes and jalepenoes. I maybe understand forgetting the jalepenoes because it's an added topping. But not sure how you mess up "fully involved" by forgetting tomatoes. Damn near seemed intentional. I wouldn't recommend this FH. read more

This is a nasty firehouse! The store is filthy and the employees are rude! I will never come back! And the entire jar of Mayo was a nice touch read more

I love Firehouse, my favorite sandwich is smoked brisket with cheese and I asked for extra pickles, you get free chips, and you can pick your own soda, they also have iced tea read more

I live in San Marco and would come to this location every so often. I've been about 4-5 times and every single time they mess up my order. Not to mention, the store is also filthy. The employees don't listen to simple order requests and you can tell it's a mess. "No cheese and mayo please" and they put cheese and mayo on it every time. Simple requests. Go to European Street, Jersey Mikes, or Jimmy John's instead. Don't bother visiting this Firehouse. read more

Nestled in the heart of San Marco and looking for a classic spot to stop for somethig to eat this is the spot to go. Limited parking but plenty of seating with the classic firehouse look. read more

Love fire house subs, sandwiches can't be compared. The bread makes the difference!!! ..................,.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,;,,,,,,,,,,;; read more

Walk in, super filthy...walk out....so sick of this being the new norm for firehouses...this new trend of dirty restaurants is driving me crazy...I will not eat at places that can't clean themselves read more

I went in to pick up an online order my wife had placed (in her name). I, and four or five others, waited and waited, my bag never appeared. Well after the promised time, I asked the guy and he said the order was placed aside because my wife ordered fries which aren't available at that location. He said he was going to call her but they were slammed and didn't get a chance. The restaurant was less than half full, hardly slammed. Our food was cold by then so I asked him to do it over, which he didn't argue with. The point being, they dropped the ball on our order and the app (which crashed multiple times) is wrong about french fries. I was not pleased. read more

I recently went to the San Marco establishment of firehouse subs and ordered their much advertised Thanksgiving, turkey, cranberry, and stuffing sandwich, and I must say there was little if any turkey on the sandwich, in fact to establish whether turkey was truly there, I would have required an electron microscope, the stuffing was good, the bread was a little soggy, and the cranberry sauce was good, but at the end of the day, the sandwich which is advertised on television with heaps of delicious turkey meat was not what I got, produce what you advertise read more

Super friendly and helpful staff. Got the tasty Jamaican turkey sub and spicy Cajun. A nice employee got us our soda and helped us get everything we needed. Thanks for being open guys! read more

Firehouse Subs - Diet Vanilla Coke - Sandwiches Near Me - Jacksonville, Florida

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I went back to firehouse subs for the vegetarian sub that I so enjoyed last week. The initial cashier I assume was new because he was not friendly like others and when I asked for vegetarian sub he said he didn't. Know if thy had it. Finally Christopher came to the rescue! He was Most helpful and had very strong customer service skills. I was impressed with how he navigated my order, of course had to be specific to what I. Wanted. The sub, like last time was GREAT!! The cheese was melted just right and the mustard added a hint of flavor. Overall I was happy with the end result - great sub and great customer service from Christopher read more

Who doesn't love a man... I mean sandwich in uniform. Firehouse's "Fully Involved" subs are the lunch time subs I've dreamed of my whole life. LOVE LOVE LOVE that they have a customized online ordering system. Lunch time ordering has never been easier. With friendly staff and specialty subs (and choice salads for the officer diet-er), firehouse is definitely going into the regular lunch time rotation. Played it safe and got the Smoked Turkey Breast sized large on wheat bread, but I was jealously eyeballing my coworker's Firehouse Steak & cheese. It looked like a darn good take on the classic Philly cheese steak. Wasn't jealous for too long though because mine was incredibly tasty. Meaty mouthfuls were stuffed with veggies like tomatoes, lettuce, olives, and sauteed mushrooms. They are not kidding when the say this sandwich is "Large" and "Fully Involved". Love a company that doesn't skimp you on the meat or the veggies! Can't wait to come back here again! read more

Firehouse Subs - Large Smoked Turkey Breast on Wheat - Sandwiches Near Me - Jacksonville, Florida

Awful people worker messed first order and messed up the second time!!! and he correcting me even though I said two subs and they give me one and took way to long read more

Come put the fire out at Fire House! Quick!! I usually eat at church on Wednesday's, but tonight I wanted a Sub sandwich. I ordered the beef and cheese(hot)Sub. It was delicious. Now, as everyone knows, I am on a strict budget since my husband is sick and out of work for a while. So, $7.50 for a medium Sub is a bit pricey for me and I was still hungry after I finished my Sub. So, after church I went and got a healthy smoothie. Now, I want to talk a minute about the staff on board. I am so impressed as to how, polite, helpful with my choice of sandwich. They even brought it out to my table. Then they came out and asked me if the Sub was okay. I told him that the Sub was delicious and it was! Then later after I was finished, a nice young man whisked my trash away for me. "Wow service" is what I call that. Now, leading to the building inside and out:the parking is minuscule, terrible when busy. I came right after work and was lucky to find a spot this time. I love the tables and chairs outside. I also love the wall mural of the Firemen in action. I liked the drink machine, which is self serve and easy to operate after you've done it a few times. My only disappointment is that both tables on the the sides of me were dirty and no one ever came to clean them. Like they say, "if you have time to lean, you have time to clean. But, overall they are a great staff/team. I wish the had a half button(4.5). Thank you for running an excellent organization. read more

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Let me start by telling you the service is great! It may look like there is a long line as there aren't many other food choices at the hospital, but the line goes fast. The employees are efficient and they make a great sandwich! read more

Just ordered my "usual" Med Steamer, double meat.. well the meat was so tough and chewy, I couldnt even bite through it without it pulling it all off the sandwich. Quality is suffering dramatically since they got bought. Wont be wasting my time with Firehouse anymore. read more

Fresh hot subs. Love it! It's also free! Firehouse Subs has entered into partnership with the Jacksonville Jaguars this 2014-15 NFL season to celebrate the team's fans. Through the offer, Jaguars fans can score a free medium sub of choice from participating restaurants when the Jaguars kick a field goal of 40 yards or more. Luckily, we have a great FG kicker in Josh Scobee. All you have to do is buy a medium drink and chips. Total damage = $3. Awesome deal! Plus, they have a great staff. Very friendly and welcoming. Nice atmosphere. read more

Firehouse Subs - Steak and cheese - Sandwiches Near Me - Jacksonville, Florida

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Ever since they sold this business it's been horrible. We used to buy tuna once a week now it's just nasty. Quality has suffered. Won't eat there ever again. read more

Subs come out tasting as expected but the production of the food is so slow that if you dine in and order at lunch, you get your food at the dinner hour. Completely absurd. The first time it happened I thought it was a one off so I gave the place another chance and same thing...it took over 30 minutes to receive the food after ordering...couple of lackadaisical goofballs making the subs. read more

First time I went and ordered in person, my order was ignored for half an hour to prioritize online orders. From then I placed an online order and didn't have another issue until tonight. I placed an online order around 7pm, was given the estimate it would be ready of 7:15. When I get there, the worker sweeping just gave me an annoyed glance up but nobody spoke to us or even acknowledged us waiting. Not until they called my order at 7:35. Only issue is the two workers making subs did not touch a single bag in the 20 minutes I was standing in the online order pick up queue. So when my order was handed to me in a little thank you bag, I realized it had been packed before I got there. So I wasted 20 minutes of my time standing in the freezer they call a restaurant. The food's delicious but the customer service is nonexistent. Maybe it's just these particular employees hating their jobs/lives but maybe other locations are better. Just try a different location if you don't want to stand around for a while read more

Neptune Beach; Thank you all so much. My birthday sandwich was absolutely DELICIOUS! I usually order that Hook & Ladder; because it's perfect...., But this is my birthday and I ordered the brisket and cheese. The greatest sandwich Ever. read more

DoorDash site does not have the selection the actual restaurant does. No combo selection. Only certain types of chips not the ones in actual restaurant. After making a call ALL was taken care of and provided. HIGH MARKS on great customer service read more

Lunch in the San Marco area around 12pm is a bad idea pretty much for the parking aspect. If you "know" where to park, life is good. If you're an amateur and don't know where to park, you'll never eat lunch! We definitely spent a couple few minutes finding a place to park to eat here and thank goodness we lucked out on finding a place. After parking, all anxiety was dispersed and it was time to grub! Ordering was easy! Every employee encountered was friendly and facilitated the process. We sat outside to enjoy the sunshine but even dining inside, we would not have had any issues. The food was accurate as expected. I mean food quality from location to location has always been top notch. I reckon my only gripe is the packing situation that Firehouse can't control. I'll visit here again without hesitation. Good food, nice employees, and a clean location. However, I'll visit early to not fight the traffic nightmare. read more

the staff was very welcoming-- literally everyone welcomed me when I walked through the door. food was made in a fashionable time and most importantly, it was very clean! read more

Did a curbside pick up and I am happy to say my order was correct and my food hot! Fast and. Friendly service! Thank you! We will be back!

For many, Firehouse Subs are the best. I am not sure if I can agree with that, I think I have to try many other subs at different restaurants. But I have to say that they are really good. I went to Firehouse in the San Marco area for lunch. We got there before noon to avoid lines. From the very beginning to the end, I have to say that customer service was very professional. That, and the sandwich that I had were the highlights of my visit. I had the New York steamer, a sandwich made with corned beef brisket, pastrami, melted provolone, mustard, mayo, and italian dressing. I do not have too give too many details on how was it. I just have to say that it was excellent, delicious, better than expected. I used a coupon to pay fo this sandwich, drink and chips, all for $3.30. A very happy customer I am. read more

Firehouse Subs - New York steamer - Sandwiches Near Me - Jacksonville, Florida

Love Firehouse Subs. Ordering online is great. Ready when you arrive. Their salads are very good. The store on San Jose and University are our favorites. Highly recommend. Wish they had Gluten Free bread options. read more

Good food don't get me wrong but you better off going inside when you buy it! they always forget something . read more

This location is the worst firehouse I've ever been to. They have bad customer service, very slow with making subs, and the quality of the meat is not good. I ordered a meatball sub last week, got it home to eat it, and realized the meatballs were hard as a rock. They were inedible, you could hit them against the table and they made a thudding sound. I've stood in that restaurant waiting for a sub, trying to make eye contact with the employees to no avail. They don't greet you when you walk in, they don't notice you standing there for 15 minutes waiting for a sub and they don't think to ask what the person is waiting for. After 15 minutes of waiting I asked for an ETA on my sub and they said "oh it's sitting over here ready" It wasn't with the orders that were ready like the online or anything like that, just sitting on a bread toaster in the corner. At this point the sub is cold even though I have been standing there for 15 minutes. I ask how long the sub has been there and why it was sitting there and all I got was an "I don't know" from two workers. read more

I go to firehouse subs typically once a week at least. Their sandwiches are great for lunch. I will slip away from work when I'm hungry to get something quick to eat. Their staff is great and I've always been very helpful. They also have an app for your phone that when you purchase sandwiches from their place you earn points and are able to Get sandwiches for free. I typically find that I earned 1500-2000 points approximately for one visit and can't get a large sandwich for 10,000 points. Mondays are double points. That seems pretty reasonable to me. read more

I was really conflicted posting this. I've been going to this Firehouse since high school (go crusaders!). Tonight I was very disappointed unfortunately. I know they only had a little over a hour left until they closed, but this was just unacceptable. As soon as I walked in the place it smelled (REEKED) like ammonia and cleaning chemicals. I'm not going to go into detail about the old mop water they had out right in between the main entrance and the counter. They had cleaning chemicals all by the drinks station. I'm not going to pretend to be a doctor or health inspector but what they were doing tonight was borderline unsanitary/unsafe. I've been a young guy anxious to get off work, but when you don't close for another hour and half you just have to do better. What made things even worse was the lack of customer service. There was no sense of urgency toward the customers. EVERY employee was more focused on "being done by s quarter to ten ". Just a huge letdown for a place I've really enjoyed going to. Firehouse should expect more, especially at such a prime location. I really hope things start to improve at this firehouse. read more

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Visiting Jacksonville Florida for the first time and stopped in to Firehouse Subs on San Marco Boulevard. Thoroughly enjoyed the sandwiches that we had. Service was quick, the food was very tasty and the prices are reasonable. Will definitely visit again. read more

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I've been to other Firehouse locations but here, I ordered 40 boxed lunches for a meeting. The person I spoke to, Angie, was very helpful and patiently gave quotes and stuff. I did the assorted varieties of 8" sub with a cookie, chips and pickle. The boxes were priced at $7.49 a piece, which was reasonable. By the time I reached the destination, the boxes had already been delivered ahead of time and been arranged neatly in an order. I am truly satisfied with their service and delivery. I would have given them 5 stars only if they had delivered the ice that I kept asking for, repeatedly, each time I called. I would surely order from here for future office meetings! read more

First time trying the Firehouse meatball sub. Very flavorful like it. I usually get the Italian. Definitely love firehouse subs. Very clean and simple sandwich shop. I frequent other locations. But first time at this one. I definitely eat here when I do eat firehouse due to my experience with the sandwiches being soggy if not consumed right away. All in all the meatball sub was great enjoyed it. Friendly staff here. read more

I wish I could find a positive from my experience here but nothing worked out as it should. I came here on a Sunday night and the area was more busier than I expected, so parking was very limited which isn't necessary this establishments' fault. This was the closest firehouse sub to Baptist where we were staying the night at and the wife wanted me to go here. The issue started when I went in to pick up my order which was suppose to be ready 15 minutes prior. Apparently my online order never went through although I received an email confirmation. I told the guy at the counter that I parked at the 15 minute spot so I needed to be in and out. He said no problem and had someone else work on the order as he started sweeping. My order was done in about 5 minutes but when I got back to the hospital the sub was not what I ordered and was soggy has hell. I hope I never need to come back here. read more

Man I have had some hearty delicious subs in my life but nothing compared to what I had here today. A delicious Turkey and Roast beef sub with all the fixins. Fresh and they warm it up like Quizno's but its not all nasty and artificial tasting like Quizno's at all. Verdict: The best damn sub...EVER!!!!! read more

We went here after church for lunch with friends. It wasn't too busy. The floors and the tables were really dirty. The old lady that took our order was beyond rude. They wouldn't take our field goal for firehouse coupon at this location. I asked her why and she just said she has no idea why they took it but she won't in a snotty attitude. About a month ago the Northside location took a similar coupon no problem. The food was good. Just really disappointed with the lady that took our order and the cleanliness of the place. read more

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