Steve and his staff are the friendliest people ever! They have awesome subs (my fave is the meatball) and yummy oatmeal cookies. I've been going here dor the past year and it's because of their friendly staff that keeps.me coming back! read more

Firehouse Subs - Medium Meatballs - Sandwiches Near Me - Las Vegas, Nevada

Their Mac n cheese w breadcrumbs is amazing! If they had a bucket of it available for order, I'd probably get it They take sanitation and distancing serious. Good set up in there. All the employees are friendly and kind. I seen one woman helping tape up a less fortunate persons shoes. I got that hometown family vibe from the employees. I'll be a repeat costumer for sure read more

I've been there twice and I got great service and the sandwiches ... kiss it subway y'all suck

I find out they heat up every sandwich unless stated.So I was in the mood for a nice cold sub so I ordered a ham & cheese sandwich w/lettuce & mayo very simple.When I got my sandwich it was heated I didn't know that was going to happen.The first issue was no where on there menu or store does it say all sandwiches will be heated.There are hot sandwiches & it says it so you would think if not stated it will be cold.So because it was heated the ham which is thin sliced was overcooked to tough to eat.Then the lettuce was hot & wilted just awful.Aswell the mayo was a hot & moldy mess.I was very disappointed & just threw it out. read more

Did not have sweet tea available, only unsweet. Had to go to rainbow location. Simple fix to this problem.

Always Fresh bread and meats. This place has some quality subs and they are always consistent no matter the local. The staff is always very Friendly. Check out firehouse if you haven't. read more

The first clue should have been when we waited to order in awkward silence while the cashier held a full on conversation with the sandwich maker...only to turn to us with an irritated look and say, "I'm ready for your order when you are." - I bit my tongue and proceeded to order. I ordered the medium brisket combo and honestly it tasted great. I finished the first half and picked up the second half when my wife pointed out there was a human hair that had been resting under the sandwich...left there presumably by the person who made the sandwich. When I returned the sandwich to the counter I noted that the hair most likely came from the manager as she had long dark hair and was not wearing a hat, visor or hair net as required by law. She offered to remake my sandwich and became irritated when I asked her to have someone else make it. I then pointed out her health code violation and she replied by telling me she's not required to wear anything on her head. NRS 2-402.11 (A) Except as provided in ¶ (B) of this section, food handlers shall wear hair restraints such as hats, hair coverings or nets, beard restraints, and clothing that covers body hair, that are designed and worn to effectively keep their hair from contacting exposed food; clean equipment, utensils, and linens; and unwrapped single-service and single-use articles. (B) This section does not apply to food employees such as counter staff who only serve beverages and wrapped or packaged foods, hostesses, and wait staff if they present a minimal risk of contaminating exposed food; clean equipment, utensils, and linens; and unwrapped single-service and single-use articles. Now I understand MAYBE she thinks she's exempt under sub section B so I took the trouble of looking up the definition of a Food Handler as described by the Nevada Revised Statute and found the following: NRS 446.030 "Food Handler" Defined Note: The 2010 Regulations Governing the Sanitation of Food Establishments defines food as raw, cooked or processed edible substance, ice, beverage or an ingredient used, or intended for use or for sale, in whole or in part for human consumption, or chewing gum. "Food handler" means any person employed in or operating a food establishment, whether that person is an employer, employee or other natural person, who handles, stores, transports, prepares, manufactures, serves or sells food, or who comes in contact with eating or cooking utensils or other equipment used in the handling, preparation, manufacture, service or sale of food. The term does not include a person who: Only handles, stores, transports, sells or otherwise comes in contact with food that is sealed and packaged for sale directly to the consumer; If the food is potentially hazardous food, handles the food only occasionally and incidentally to his responsibilities or employment, and such handling is not part of his regularly scheduled responsibilities or employment; or Is providing services as a cashier, salesperson, stock clerk, warehouse or dockworker, delivery person or maintenance staff or providing services in a similar position with limited food-handling responsibility. [Part 1:116:1943; 1943 NCL § 5319]--(NRS A 1969, 803; 2001, 1505; 2003, 595; 2007, 2175) Bottom line - YOU MADE MY SANDWICH - YOU ARE A FOOD HANDLER - AND THE LAW APPLIES TO YOU. As if contaminating my sandwich by violating health code wasn't bad enough, following up by lying about it makes it worse, not to mention the other employee who was openly eating in the food prep area while he observed our conversation, and the employee who replaced my sandwich not washing his hands in between changing gloves...Three health code violations in plain view in a matter of a couple minutes. Imagine how many more violations there are to be found here. I left my car in the parking lot and came back later after shopping. Looking in the front window I could clearly see another blonde employee making sandwiches without any hair restraint. Enjoy your hair sandwiches if you eat here. That should be their new motto. I'm contemplating a call to the health inspector, maybe they can get these employees sorted out because either they are unaware of proper food handling/serving methods or they just don't care. Either way my health is more important. I will NEVER visit this location again. read more

See all

I had a feeling since the moment we parked to not go in but my love insisted to go here! I wanted to go to Teriyaki Madness because it's one of my favorite lunch spots in the southwest. We go in and greeted by sandwich makers with this tone in their voice that sounded like they've been slaving away for hours. Asking us how we are doing but facing the chip rack is a little strange. At least make eye contact, what if I was a celebrity or something!! Jk Our order came up, we ended up getting over charged for an extra sandwich. It was annoying and we didn't realize it until we were waiting that we just paid $25. We could have a nice 2 for $20 at chilis for that... Anyway, they came out with the right sandwich and out change for the refund but it was just really bad quality for the amount of time and (lack of) effort put into the food. The quality was just not there. I was considering going to glaziers and getting my lunch meat special (1/2 lb meat&1/2 lb cheese) which would come out cheaper than a meal here Might be back if there's nothing in the area that suits my appetite. read more

Firehouse Subs - Not a happy camper! This is a sad, sad Philly cheesesteak - Sandwiches Near Me - Las Vegas, Nevada

I fw this spot, I love sandwiches & Firehouse has some the best. I've been food poisoned twice from this location but I keep going back so that should tell you how good the food is LMFAOOOO. But really, I enjoy this spot & will keep returning until the food actually kills me. read more

Come here pretty often and have never been disappointed. Usually get the turkey mushroom and always feel healthy afterwards while not losing out on the taste department. Actually, it's pretty delicious. There's also rack of different hot sauces and sandwich comes with a pickle. It's in rotation of restaurant I eat every week. The staff is usually always friendly as well and pretty clean. read more

Place was clean, sandwiches on point, bathroom smelled fresh. And was clean, employees had great banter, pleasant communication with each other, constantly checked on us as if we were in a full service staffed restaurant... great moment I spent here read more

Great spot love the Hook and Ladder. Of All the sandwich chains this is hands down the bests sandwich in town

I was charged $13 for this and after making my salad wrong the first time I go in to get it fixed and it gets even smaller just give them back to me I will never eat here again read more

Firehouse Subs - Small portions - Sandwiches Near Me - Las Vegas, Nevada

What a delicious surprise eating at this fine little Sub Shop. The food here was absolutely amazing the bread was completely on point, soft perfect in your mouth amazing. And my boyfriend I were incredibly impressed by the quality of the meat, the preparation of the sandwiches and just the overall Taste of everything. This is a great place to stop and have some grub. My first impression wasn't very positive, but the food saved them. I don't have the best experiences when I visit an establishment that employ's a very young staff. Once I complimented the food they all became much more friendly and appreciative. I will blame it on experience, or lack of it. Either way it was a pleasant lunch, and I'm willing to give the staff a second chance. Added note, the lack of experience in the staff made for a not very clean shop. I give the food 5 stars. But the rest I'll put at 2.5 read more

This location has not let us down yet since we moved to the south side of town. The sandwiches are always ready when I do online order pick up, and everything is always delicious and made the way we want it. Firehouse has become our new go-to sub sandwich restaurant! read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

Takes forever. Saw them mess up a couple peoples orders before mine came out. Staff is friendly enough but tables and floor are sticky. The sandwiches are good though, whenever I order here it's always the same good quality. read more

Firehouse Subs - Sandwiches Near Me - Las Vegas, Nevada

The Best Subs in the World..The Staff is outstanding. There genuine happiness and laughter as they do there job is absolutely contagious..So if you're having a so so day treat yourself to a delicious sub and a smile...Thanks guys..Andrew..USMC read more

Seriously ? The whole point in rapid fast pick up is to come and your order be already for you. Ordered online and said it would be ready at a time. Came at that time and I'm still waiting 10 min after my time said it was supposed to be done...not only that the rude Young kids that are working here. I could have walked in and placed an order and it be ready the same time as Online. Horrible read more

*Not COVID complaint amongst other issues* Good evening, the girl who took my order was very pleasant she was very friendly. The manager on duty who was training a new hire was so extremely rude to this kid! It was a male new hire. The way he was talking down to this kid you would have thought that he was at home reprimanding his son about how he better do something right or else! It was so disturbing that if my phone hadn't have had such a low battery I would have recorded it! And trust me ...I tried! So then once I noticed the way he's speaking down to this kid I start paying closer attention and the manager has his face mask below his nose around all the food but yet they have all these certificates hanging on the counter saying that people were covid certified! I was so surprised and if he would have been the one making my sandwich I would ask for a refund!!! That's why I said they do not support the local community in the survery. We are in the middle of a pandemic and the training manager doesn't have his mask on correctly?!?! How can I make sure that if he wasn't the one making my sandwich that I wouldn't get sick or that anybody else hasn't? I am certain that this is verifiable on your video surveillance! The time of my order was 4:37 p.m. January 8th 2021 which is today. Disturbing and blatant! This is the first time I've ever been to a Firehouse subs I literally was just trying to grab something while my son was at the bank in the same shopping center. I'm not surprised that there was a sign on the door saying "we are hiring" if that's the way management treats their employees I am certain that the turn over is high! Honestly the sandwich was great but I could never support a business who allows poor COVID practices and who treats their employees like that! read more

It has to be this area. I can only hope that is the reason why businesses here are always underperforming. This has happened so many times with this particular location that I have to believe it's the area. I placed my order online. 3 sandwiches: some with additional ingredients; some with removal of ingredients; none of them correct, although the receipt was correct and a review of the online order showed it correctly too. Thankfully, at least, the one item that absolutely couldn't be on one of the sandwiches because of a severe allergy (that could be deadly) was actually omitted as requested. There is a Subway nearby that messes up much less than this... It has to be this area. The young men behind the counter making the sandwiches were more interested in the really loud television and chatting with one another. They were obviously distracted and disinterested in doing their jon to the best of their abilities. The last time this happened, I didn't call and complain or anything. But having something wrong the last 4 times you buy, the 5th time is too much. I'm not sure why it's proven so difficult for them to figure out online orders, but even orders taken in person have been botched. We like the food when it's what we asked for, but don't waste your time with this location. We won't anymore. read more

Took 40 mins to get sandwich and it still came out wrong. Save your time and money, go to a different location to get good correct firehouse. read more

There were three girls working today and they were so nice! I asked them to cut our sandwich such that my boyfriends half would be bigger than mine and they said "o course!" I have asked this at so many other sandwich places and normally I end up disappointed. I know it is a simple request, but it makes a big difference to me. Thanks ladies for making our lunch great! We will definitely be back to THIS firehouse purely because of them. read more

I've had Firehouse before from our patients delivery, never did a sit in. We arrived at this particular location. The young ladies seem more interested in chit-chatting instead of a greating. I believe the owner or manager was on shift when we went in. Our sandwiches were ok, bread did taste a little stale and hard. Cant really enjoy your food when you have a staff member sweeping literally by you lol. . . hmmmm Other then that this place is just ok. . . . read more

Bad night there tonight. First the order was wrong had to turn around and get the correct sandwich. Second one was made to order correctly sadly it was not edible by the time I got home. Must have not toasted the bread or dumped a half gallon of dressing on it because the bread was soaked through and it was grossly inedible. Fell apart and was turned off by the site of it. Gave it to the dog. Too bad large steak n cheese. Second time I've had an issue there. Gave them a second chance and was let down again. Won't return to this location ever again. I'll head to the one on S Rainbow instead. read more

Firehouse Subs - Soaked soggy bread. Inedible fell apart - Sandwiches Near Me - Las Vegas, Nevada

They decided that it doesn't matter if they give you decent quality or even edible quality food as long as you're taking it to go. Truly dishonest, low quality business. My sandwich was complete charcoal and picking it up left my fingers and napkins black. It was promptly thrown away as I couldn't choke down even a bit of the charcoal that was supposedly the charred remains of a meatball sub. I basically paid to be their custodian and threw their garbage away for them. I should've just burned my money instead since that's what they did for me. Very disappointing and irritating. Definitely not a place I'd recommend throwing your money away on since they have no integrity read more

Firehouse Subs - my meatball was completely charcoal and inedible. I guess since they knew we'd be taking it home they decided it wasn't their problem. - Sandwiches Near Me - Las Vegas, Nevada

See all

Yuck! Gross! Ew! i have worked next to this place for over a year and just finally went in to grab a sandwich real quick in between shifts. It was the most disgusting sandwich I have ever ate! It was a 'veggie' but the viggies were a ton of ice burg and a few bananas peppers, it was falling apart, bread was wet. It was not good at all. My stomach was sick the rest of the day, and I'll just leave it at that. Needless to say I will not be returning. bummer. ;/ read more

It was my first time to any firehouse sub. As soon as I got to the register I told the cashier this and she recommended a couple sandwiches. I let her known don't eat any pork products and she suggested a veggie sandwich or anything I could do to my sandwiches. I choose to have the New York pastrami steamer. It was delicious. Good customer service and a good product. I'll be back :) read more

Great quality subs. I was pleasantly surprised at the great taste and options. It was better than the usual sub sandwich places. Ambiance and customer service were great as well. read more

I liked it! Service was friendly, they had lots of hot sauces, bread was nice and toasty, ingredients were great. Yeah, I'm happy. Obviously the sandwiches are small for the price, but if you want a footlong cheap sandwich, you know where to go. read more

The subs are always amazing. Love the Engineer plus roast beef...my favorite. Never had a bad experience when I visit Firehouse Subs.

We visited the Warm Spring location today, and our first time visit to Firehouse sub was very dissatisfying and unpleasant. We order a carry out order and found a long strand of hair embedded inside between the meat and the bread, which was awfully disgusting. We have to spend extra time in driving back to the location for an explanation from the store manager name Stephen. We spoke to Stephen regarding our order and he did not try to solve this issue and simply tell an associate to make us another sub (the SAME ASSOCIATE who probably DROPPED LONG CURLY HAIR in our sub in the first place!!). We felt unwelcome for showing him our issue on the order, His reaction showed that it has happened before and he was not surprise at all. We did not receive a formal apology from him or his associates. He was giving us bad attitudes and facial expressions, it was very disrespectful. We expect a store manager to be properly train to handle and resolve issues, but his actions showed that he does not care for his customers or opinions in improving food hygiene for this store location. I believe his overall customer service was extremely dissatisfying. Our only reason for going back to the store was to receive an apology and explanation, not simply remaking our original order. He did not take the time to look at the sub and try to hide his mistake. At the end, we refuse his offer and got a refund. Before this first time visit, we heard great reviews and recommendations about Firehouse Sub; therefore, we did look forward to eat a high quality sub at Firehouse. However, we did not see any of the "great reviews" from our first visit. It was a great disappoint! read more

Firehouse Subs - Firehouse hero with LONG CURLY HAIR. worth a try! :] - Sandwiches Near Me - Las Vegas, Nevada

See all

Good service and great food. I would recommend the spicy chicken sub. Mmmmmm I would definitely recommend.

Hearty fulfilling sandwiches. Must try the Chili and the different hot sauce flavors. Steve has great customer service. Will definitely come back. read more

Firehouse Subs - Half of a large new york steamer. - Sandwiches Near Me - Las Vegas, Nevada

My sandwich the brisket and cheddar was good. Then my daughter 12 y/o ordered a build your own just turkey, salami, ham and cheese. That's it. They charged me $10 for the turkey sandwich and $3 for add salami and $3 ham and $2 add cheese. $18 for a medium sandwich. They told me it's because it's almost a pound of meat. They can't just give me the same amount that comes on a sandwich but in even parts. I explained she doesn't need a pound of meat. The manager said he has to charge for each add on but I asked then why I'm not given a credit for everything she doesn't get like tomatoes, lettuce, onions and condiments then? No answer. Subway and Capriotti's picks a sandwich closest like the Italian and subs the meat for turkey or adds maybe $2 for add a meat. I liked mine but you are too expensive for my daughter's limited taste. Not happy that I spent $33 for 2 sandwiches and 1 soda and 1 chips. read more

Classic sandwiches done right. The subs here are insanely good. Really. They're not especially creative, they're just done exceptionally well. My wife loves their veggie like she's never loved a fast food sandwich before. It's insane! The best part is how when you order a sandwich they tell you every single thing on the sandwich so you can add/delete items. And they have those coca-cola freestyle machines that give you infinite flavors of soda! And they give your kids firemen hats. Also they have a variety of awesome hot-sauces available. I love their food. This location is a good one. read more

Thank you Steve! We just placed an order for catering, and you made the process simple and easy!

I have been here a few times in the past and it was always pretty good until today. They did not make the sub the way I asked (there were no added olives) and I am really not a fan of the new way they package the subs. Instead of wrapping it in wax paper as it always had been, they put it in a paper box which spilled ingredients all through the bag and the sandwich just really fell apart. Will not be back read more

Yes, only 2 stars ... why? I was craving Firehouse Subs. I had been to the Rainbow location before - and well, not just for the cool soda machine, but my sandwich was excellent - service was excellent. OK ... so, back to this BRAND NEW Durango location: sandwich - very good. staff - very good and accommodating with our special request. HOWEVER, this store is DIRTY! Maybe it was the end of the night, maybe a little of the dirt and crumbs were because of that, but there was a lot that was old. Also, on the table that holds the napkins and silverware - there was a bucket with wet towels, soaking in a cleaning solution - just sitting out in a service area. Firehouse Subs is also known for their selection of hot sauces. They had a huge selection, including their signature sauce. Every bottle I opened to try had a crusty, dried up ring around the pour area. In otherwords, they never wipe down these bottles. Discusting. Lastly, I had not noticed the mural on the wall until I read the previous review. This is VERY disturbing! I wish I had taken a picture of it. It is a yellow Clark County Fire Truck - a fireman holding a hose, and - wait for it ... water coming out at full force at a fox. The poor fox's body was bent in half from the force of the water! I am sure it was meant to be fun, however (and this is coming from someone who does not get easily offended), this was straight up cruelty. Would I go back to Firehouse, sure .... would I go back to this one - no. read more

Love Firehouse, but went to this location today. No one wearing masks, patrons standing right in front of the chips chatting with workers making sandwiches. Not sanitary during a pandemic. I won't be back any time soon. read more

Usually I have a pretty good experience. But today I Pre ordered and when we went to pick it up the girl hadn't even started making it. She only started because she heard the manager ask if my boyfriend was picking up. Problem is she didn't take the time to heat them. My boyfriend got the brisket. Who wants cold brisket, cold cheese and stale bread. read more