Our first time at this location. The gentleman who made our sandwiches on the evening of Friday, April 10th was polite, professional, and welcoming. Thank you! The young lady at the register was not welcoming, but was blandly polite. The sandwiches were made well and were exactly what we've come to expect from a Firehouse. The shop was clean and kept. We'll be happy to return again. read more

Firehouse Subs - Inside - Sandwiches Near Me - Roseville, California

Most of the time, I am able to make orders and go to the store and have a quick pickup. We like the sandwiches, it's usually our top choice for sandwiches. However, their online system is unstable, there are a few times I am unable to order online, I tried to call the store multiple times to see if they are aware of the issue and of course the phone call doesn't get through at all( called 5 times) and then I went to store and they said they don't know any issue about their online system. I was not able to get the online promotion and the staff won't be able to give me the same deal. read more

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I placed my order online for an ASAP pickup. I arrived 15 minutes after I ordered. Went to the pickup section, order not there. A man asked me my name, went to the young lady making sandwiches and said something to her. He never came back to me to say status of my order. I stood there for about 5 minutes, nothing. I sat down, no communication. After 15 minutes the young lady called my name for my order. The 2 stars is for her because she was kind and apologized for the wait. Otherwise it would be zero, I know the lowest is 1. Customer service makes the business. If management can't manage, stay in the background. read more

I arrived at the location and approached the counter. I greeted the employee by saying "Hi," but he did not return the greeting. Instead, he responded, "What was that?" I said, "I said hi," and then he asked, "Are you ready?" I replied, "I was just saying hi." He doesn't even say hi back His attitude made it seem like he did not want me to speak to him unless I was ready to place an order. He stared at me with a very unfriendly expression and had a very rude attitude throughout the interaction. The experience made me feel uncomfortable, unwelcome, and disrespected, so I decided to leave without ordering. This happened today, Wednesday, June 10, at around 7:00 PM. read more

Food was outstanding, the service was excellent and they really made me wanna come back here

My family loves firehouse subs but this time I just wasn't to impressed. It just didn't take like it used to. They also forgot to put my Mac n cheese in the bag. It was a pick up order but we paid for it. Just disappointed because we love to support our first responders. read more

The sandwich was great and the store clean. Why then 2 stars? Middle Eastern owner-manager guy behind the counter flatly (& stingily to be frank) refused to honor an unexpired promotion coupon issued by the store on a prior visit. Free chips & drink with a medium or large sandwich purchase (I ordered the large). Offered up a lame, nonsensical excuse about the refusal. And he followed this with the gumption of asking me for a "round-up" donation when paying. And then the payment screen harkens you for an add-on tip to boot. Not only stingy, this came across as considerably tone-deaf on the part of him & the business. I mean is your margin so thin that you can't honor a chips & drink promo? Sheesh. Another customer complains of exactly the same situation regarding this promotion in a prior review. The menu board also reflects very noticeable recent price spikes. A large sandwich by itself without chips or drink that used to hover around $15 w/ tax not so long ago is now $20, representing a roughly 25% increase in prices. Add the combo meal to a large sandwich with tax and you're now well north of $20 for a sandwich meal "deal." Summary: A satisfying store visit by a customer involves more than just delivering a good product. And this visit surely missed that mark for me unfortunately. I most likely won't be returning to this location under the current ownership/management arrangement. read more

I always order and X-Large white bread roast beef provolone and "fully involved." It comes out delicious every-time and it's one of my favorite sandwich spots. This place is always clean and service is always friendly. They also have the best pickles! read more

I've been here a few times, and I'm always happy with my order and the service. I love their warm sandwiches, the Hook and Ladder is my go to order. I love when they do their Name of the day free sandwich deal. The bread here is delicious and love everything about them. I've been when they are super busy during the lunch rush and they move rather quickly get those orders out. I've also ordered online and through the app for pick up and I've always been satisfied. read more

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Good fresh sandwiches served by friendly problem solving employees. 4th of July sandwiches are the best. Thanks for the great sandwiches over the years. This was my dad's favorite sandwich shop until he passed on. Keep doing what y'all do. read more

Shaun was a great employee and representative tonight! We apparently ordered incorrectly online and took sandwich inside. Shaun explained how the online system orders are read in store and graciously made us a new one right away. read more

I've been going to Firehouse subs for a couple years now. My previous review was 5 starts. Today was the last time I'm going there. The service was horrible and the sandwich sloppy. There are too many other sandwich shops in Roseville to go to one with bad service. The tall w*tch who made my sandwich never smiled, never greeted me, and handed me the sandwich without a work. People like that should not work in the service industry. Her attitude was "I hate my job", "I hate the customers", "I hate my life". The sandwich had big globs of mayo. No one wants to get a mouthful of mayo. And light on the meat. I was so unhappy with the service and the look of the sandwich, I lost my appetite and tossed the mess in the trash. read more

Bc we are T-Mobile users we love taking advantage of their perks from time to time. If it wasn't for that app I would have had no idea of this franchise. Seriously! It took some persuasion to get my wife on the bandwagon just bc she normally isn't a sandwich person like me but when she bit into her half of that juicy yet full medium hook & ladder sandwich she was full speed ahead! I don't do T-Mobile perks that require a signup. Yet this one did not need that which made it even more desirable. We just so happened to be in this Roseville area so why not pay them a visit? This particular franchise sub shop was full of empty tables. Most ordered their food to go which made a lot of sense bc of the omicron virus raging on. Wifey noticed the cute Dalmatian patterned table tops. We picked up our order of medium hook & ladder subs with chips or chili. That sub & chili were TDF! Try them as you will be pleasantly surprised! I know my wife was! This location was bigger than the one in Sactown. Be sure they include everything you order IN the restaurant bc they didn't include the chili my wife also ordered. Just a minor detail when you order to go! We have been burned so many times in various circumstances! Just life in reality! In addition my wife requested a spoon but decided to wait until we got home bc after opening the lid red chili spilled out into the extra bowl! It's a good thing she waited as she always makes a mess wherever she goes! Like who's the little kid in this family? Oh the "mom"??? Lol So glad we experienced Firehouse Subs! You won't regret it! And try their pickles! I liked their pickle buckets specifically for them! Yasss!!!! Just right for my fishing hobby!!! read more

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It was not a good experience. Arrived at about 20 minutes before closing time to place a simple order for two sandwiches. There were no other customers. I had already looked at the app and found a special offer but could not seem to get it to apply, so I asked the attendant for help with it. He claimed to know nothing about it and said he couldn't do anything. He did finally make some adjustment to the price and I got somewhat of a discount, but not what was promised on the app. The attendant was clearly put off at having to fill my order, was not accommodating, and must've pointedly looked at his watch half a dozen times. Anyway, I did finally get my order, but upon getting home with it, found it unsatisfactory. The sandwich ingredients were very sparse and didn't even vaguely resemble the pictures on the app. They were also nearly cold. $26 for two skimpy sandwiches that weren't as good as what I could've bought at a convenience store for far less. Plus his attitude at having to actually do his job up until (horrors!) actual closing time. It's not a new experience here in California, though. I'm from the east coast, and there business don't give customers this treatment near closing time. They understand that closing time means that is when you can stop accepting new customers, not have them all shooed out the door so that you can turn out the lights and lock up and leave yourself at precisely closing time. There was some justice, though. Just as I was leaving, another customer came in with a few minutes to spare, and you should've seen the look on the attendant's face! Poor lady. She got the same treatment. I won't return to this Firehouse Subs. read more

While I love firehouse, it's pricey for a sandwich so we don't go there often. Picked up a couple this evening and literally everything is wrong. Checked my receipt had mayo on the turkey that literally says NO mayo and lettuce on the Italian that says NO lettuce. The lettuce we can live with...but when someone hates mayo as my kid does, we cannot. Unfortunate way to spend $40 bucks on two sandwiches. I would go back, but have somewhere to be! Just won't be ordering from this one anymore. read more

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We've ordered two of the Hook & Ladder add bacon sandwiches two days in a row. We ordered through Uber Eats and both times, our food was Awesome. All of the special instructions were followed. Our sandwiches were fresh and delicious. I Really Appreciate you all securing our bags being we ordered via a third party. Yesterday was our first time and we will Definitely continue. Thank you read more

Firehouse Subs - Hook & Ladder add bacon - Sandwiches Near Me - Roseville, California

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This is the last time I will be eating at this firehouse subs in Roseville on Pleasant Grove. I gave them a coupon that said you get a free drink and chips if you buy a medium or large sub sandwich. There was no expiration date on this coupon. The lady who waited on me, told me "Oh that was a promotion that ended in May 2025." She was kind of rude, not even saying sorry or explaining why they did not have an expiration date on the coupon. I paid the regular price which was $18.99 for a large sub combo. This is a ridiculous amount of money for a sandwich, chips and small coke!!! read more

Absolutely delicious, fast, friendly, clean and quite large portions. On the more expensive side for a sub joint but two people could easily share a single sub for about $20. They did not skimp on the meat or other ingredients. It was a real meal. read more

It's been a while since I had Firehouse Subs, but this trip made my realize I need to start eating here more often! The sandwich did take a longer time than I expected to get ready, so do be prepared for that (don't order from here if you're in a rush!). I ordered a "firehouse pairs" meaning half a sandwich and a side of your choice. hook & ladder: 5/5, such a simple yet tasty sandwich! The combination of honey ham with smoked turkey added such a nice contrast of flavors. It was smoky yet sweet at the same time. The monterey jack cheese added a subtle flavor, and all of the vegetables were fresh and crispy. I also added cucumbers to my sandwich (no extra $). Overall, a really nice & simple yet tasty sandwich. 5 cheese mac and cheese: 4/5, the mac and cheese...AMAZING. The noodles were cooked perfectly, and the cheese sauce tasted homemade and flavorful. It was the perfect amount of cheese. While I did like the addition of the mini croutons on top, I found them to be soggy. If the croutons were perfectly crispy, then this would be one of the best mac and cheeses I have had. Overall, this place will be a regular for me! The employees were friendly, and the food is yummy! read more

Firehouse Subs - firehouse pairs: hook & ladder - Sandwiches Near Me - Roseville, California

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It pains me to leave a bad review of a business I've previously enjoyed, but one bad experience can really change things. While ordering, my teenage daughter, who does not eat bacon, asked the worker if the potato soup has bacon in it. The worker, instead of knowing the answer, checked by looking into the soup. Now, I personally don't know about you, but I'm not confident that eyeballing the surface of soup is the best method for identifying its ingredients. The worker then seemed to have forgotten why she looked in there in the first place, and instead became distracted by the fact that there was barely any left, and informed us she'd have to 'microwave some more.' My daughter, not quite understanding the relationship between bacon content and inventory levels of soup, again reiterated that her goal was to avoid bacon. The worker said 'okay' and added the soup to our order on the register. I also ordered the potato soup, though I am fine consuming bacon. The workers sufficiently warned us that the soup would take a little extra time to prepare and that it would be 'very hot'. When it finally arrived, my daughter's soup was mostly hot with pockets of cold. Mine, on the other hand, was mushy and completely cold. I believed they served me the remnants of the batch they had just run low on. In that first cold bite, however, was a big, chewy piece of... bacon fat! I looked at my daughter, then at the chunk of fat I had removed from my mouth, then back to my daughter. She looked concerned, but not panicked. I sifted through my soup with a spoon and found a piece of bacon. My daughter stopped eating her soup, and offered it to me (since hers was at least mostly warm). We then looked up the ingredients online, and saw that the potato soup does, indeed, contain 'savory bacon'. So much for relying on the workers to know what's in the food (or for them to check/ask someone). As if that wasn't enough, all of the Diet and Zero Sugar selections from their CocaCola Lifestyle machine were out. ALL of them. And that sucked, too. So if you're diabetic or keep kosher, you may not want to take a gamble with this Firehouse Subs. read more

4 stars. Overall not bad. Sandwiches were good. Soups were ok. 4 star New York Steamer. Overall nice sandwich. Everything tasted nice. Worth the try. 3 star loaded potato soup. Had some flavor. Not a lot in the loaded department. Lots of soup. Not so much in the contents. 4 star Italian. Good sandwich. Nice flavor. Over poured on the dressing. Drenched the bread. 3.5 star Mac N Cheese. Didn't like the topping. Still enjoyed this. 3 star Chicken & Dumpling. Soup had some flavor. This had more content than the potato soup. read more

Firehouse Subs - $4.99 Loaded Potato Soup - Sandwiches Near Me - Roseville, California

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I tried Firehouse Subs for the first time recently. My meal was lunch - soup and salad, and the food arrived via Door Dash. It was delicious. I ordered a small bowel of Chicken & Dumpling Soup and Italian Grilled Chicken Salad. The soup had great flavor with thick broth and a generous amount of chicken and dumplings .... reminded me of homemade. The salad is one of the best I have had from a sub shop and it was huge. It consisted of oil & vinegar, provolone, cheddar, grilled chicken, cucumbers, mozzarella, tomato, romaine, salmi and bell peppers. I would order this again with certainty. Prices were competitive. read more

Firehouse Subs - Sandwiches Near Me - Roseville, California

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Tried online ordering which is terrible and doesn't give many options including talk to representative! Walked in for 2 salads and it took 20 mins . Expensive, waited too long for lunch and not very good . read more

What a joke! It took over 30 minutes to get 2 small sandwiches. There were only 2 other people in the dining room. They kept skipping the dining room orders and filling doordash orders. It is one step above fast food. This was our favorite sandwich place. read more

Delicious! I don't know how I've missed going here. We were on our way to chandos, but had a change of appetite last minute for some nice sandwiches. Great support system thankful for our firefighters! read more

Firehouse Subs - Sandwiches Near Me - Roseville, California

Appreciate their fast service and knowledge on gluten free! Super tasty gluten free roll and a good sandwich option for those of us with celiac. read more

This was one of the best brisket sandwiches I've ever had and I will be going again tomorrow and I highly recommend it too everyone

don't go anywhere else firehouse subs does it way better unbelievable i had the cajun chicken it was amazing

FOOD - Firehouse Meatball: 5 meatballs, provolone cheese, marinara, and Italian seasonings over white or wheat bread. The was a really good sandwich. I think it's better than Subway's meatball sandwich. 4.5/5 - Loaded Potato Soup: yummy, creamy potato soup. Comes with a bag of crackers. 4/5 SERVICE: The young lady who took my order was fast and friendly. 4/5 FINAL THOUGHTS: I would come back. Food and service was good. The place was clean. read more

Firehouse Subs - Medium Firehouse Meatball on white - Sandwiches Near Me - Roseville, California

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I went to The firehouse on Pleasant Grove today. Very disappointing since usually a good experience and a good sandwich. They have a new owner who is rude and disrespectful to not only his employees but to his customers. They didn't have some produce because they forgot to place the order the previous day. When asked why he didnt just go buy some, he said it was now ordered. The cost of thier Sandwiches is rather expensive and now without produce. Also, No wheat bread. Thier was one person working the line of taking orders and making sandwiches by themselves. The owner was not helping his staff! He instead went to back to do dishes, and not making the customers a priority. When he returned he was asked why he wasn't helping with making sandwiches his response was "don't tell me how to run my business". That he leaves at 4pm. What? We waited almost an hour. The employee doing all the work and making the sandwiches was awesome. I felt bad for her, however, we will not be back! read more

Firehouse used to be great for quality, service and value but it's really gone downhill over the last year. Not sure if they changed owners but the place is pretty dirty and it seems like they have new staff daily who haven't been trained incredibly well. This location is on the struggle bus. I don't recommend unless you absolutely have to have one of their subs, a lot of other better options out there. read more

Great Sandwiches !! Firehouse subs is not just a feel good restaurant but the sandwiches is great! I always get the turkey and provolone with everything (mayo, black olives, mustard, pickles , onions , and tomatoes on white bread. The sandwiches are made to order very hot and fresh! When I walked in immediately I was greeted by a young man that was extremely nice, very helpful and helped me to customize my order to my liking and saved money by telling me the offers. It's nothing worse than ordering and realizing you could've done something to save money. He stated his name but of course I forgot to remember lol. The size of the sandwich is very big so you may want to share a sandwich if you're not that hungry. The location is great next to shopping center and Walmart is less than 1 mile .. Highly Recommended!! read more

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Jeff (the owner) and his team are top notch! The Cajun chicken sandwich is awesome if you love some "kick". They are quick, efficient, friendly and the sandwich shop is always clean and well stocked. I have minimal time on my lunch break, and I can always count on my order to be ready within the promised time frame. Thank you for excellent customer service!! read more

$11 for a regular sized sandwich with practically no meat and minimal toppings which is actually smaller than any sandwich I've ever order from anywhere. The sandwich tasted fine, the kids working were super nice, but you can go to any other sandwich place (Mr Pickle, Beach Hut, Sandwich Spot, Ike's, Subway) and get way more for your $$$. Can't believe how small this sandwich is. read more

Firehouse Subs - Sandwiches Near Me - Roseville, California

Engineer! xoxo The Engineer is my favorite sub sandwich at Firehouse! I've never tried the other sandwiches only because I'm a creature of habit and once I am fixated on a favorite I'll keep ordering it. It's a specialty sub that is smoked turkey breast, melted Swiss, and sautéed mushrooms, served "Fully Involved" (fully involved is loaded complete with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side) unless you say otherwise. I love mushrooms! The staff here are friendly and the speed in preparing your food will depend on the guests ahead of you but they're usually pretty fast. This Firehouse Subs is located in a small shopping center that almost seems to be a foodie destination in Roseville because of other fabulous restaurants located nearby including Chando's Tacos, The Habit, Flame and Fire, Naruto, Show me the Sushi, and Taj Oven among others which means parking can be very limited during meal times. This location is a one stop food place where you can change it up and have a different ethnic cuisine each day in a week. When paying for your sandwich the friendly cashier will ask you if you want your purchase to round up to the nearest dollar (example: your sub is $8.04 rounding up will make your total $9) that's because a portion of your purchase at all US Firehouse Subs locations goes to the Firehouse Subs Public Safety Foundation to be used to provide lifesaving equipment to first responders. Donations saves lives. Photos and decor related to firefighters adorn the shops of each Firehouse Sub which is pretty cool. Anyway, I might change it up this week and try the Turkey Bacon Ranch next time. Let's eat! Review #0828 read more

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Was truly disappointed with my steak sandwich, And the service was 4 out of 10 at best. Would not recommend this establishment on any level.. so bummed.. read more

Oh it's getting hot in here! There's a new sub in town! And its not Subway! Walked inside & I was already blushing with joy! Red hats, fire hoses, suspenders and boots! I know what you're thinking...remnants of flashing red lights & a shiny pole, huh? Oh behave! LoL It is definitely a family friendly restaurant with a warm atmosphere and cool props. ;) Opened a few years now according to one of the owners or manager I spoke with. This place was happening! Founded by Firemen, it has a real community feel. My inner hero found its happy place. There were so many sub sandwiches to choose from all of varying sizes, but as a first timer, I went with the Steak & Cheese Sub (cheesesteak basically) to see if it would bring me back to my beloved fave sandwich! Hooray...very well executed. Warm, tender steak , with melted cheese, packed with mushrooms and peppers light on the onions !! MmmmMmm! The 1/2 of the sandwich size was personally was the perfect portion. But you know I got whooed in to finish my other half by that house bbq sauce ! Loved it so much , bought my 16oz bottle to go. The only thing I have to say is that the staff making the subs were Rockin the house and whippin the sandwich subs out!! It was all good, cause I got my sub warm but not overkill hot where it burns your mouth and you can feel your taste buds melting away. Still it was good! Sure, when I am in the area I will be back to enjoy another round. read more

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The sandwich was good but the price was way to high! $16.00 for a medium sandwich, just the sandwich! There is definitely better lunch values near here. I absolutely don't recommend this overpriced sandwich shop! read more

So I saw a post on Instagram that said, "Kids eat FREE everyday after 4pm." Hmmm. I read the description below the photo. It said that you get up to 2 free kids meal with each adult meal purchase, kids must be present. Excuse me, what? I called to make sure it was true. IT WAS. Hello Firehouse Subs! Woo Hoo. I immediately called my husband and told him we had to try it. Fast forward 2 weeks, after a birthday party we gain an extra kid for dinner because the kids wanted a friend to stay over. How am I going to feed these 3 kids quickly and cheaply? Firehouse subs of course. My husband and I each ordered and meal, sub, chips and a drink. We got 3 FREE kids meals. The kids meals come with; Kids sandwich Fountain drink, apple juice or chocolate milk Chips or brownie or rice crispy treat Fire hat True story. I just fed a "family of 5" with sides and drinks at a fast casual restaurant for under $30. The sandwiches were GOOD too. I got the brisket and it is literally my new favorite. Kids got ham and turkey, they were all 100% gone. Hubs got the steak and he was a happy camper. Usually I would get steak and he would choose brisket but I guess we were feeling adventurous. Either way all 5 sub eaters were smiling with very full bellies! read more

Firehouse Subs - Sandwiches Near Me - Roseville, California

This is the third time I have come to this location, and every time I seem to be very disappointed. I'm not sure customer service is something that is taught at this location at all. Everyone seems to be busy worrying about gossip and not having to work at all. It's pretty said that the food is awesome just the people whom you allow to work here suck. Perhaps hire people who actually want to work. I wish i could go to work and complain and not great customer when they come inside of your location. I payed almost 20 bucks for a sandwich and feel like I'm at a Walmart kiosk..... firehouse subs Roseville is garbage customer service wise.... read more