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    Firestone Complete Auto Care

    2.8 (205 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto battery and fluid recycling

    Auto engine repair

    Auto exhaust repair

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    Reviews With Photos

    Angel H.

    We were on our way to Kapolei when the light on the dashboard came on saying that the tire pressure was low. We were near Pearlridge, but couldn't find a gas station with an air pump. We passed by Firestone and the hubby said that he would ask to see if they would give us some air. He saw one of the mechanics and asked if he could put air in our tire. The mechanic was so helpful. He helped us out without a second thought. It took about three seconds for him to put air in our tire. It was so fast that I didn't know he started. I wanted to get a pic, but it was done. Thanks again for helping us!

    New tire just installed
    Russell R.

    Highly recommend this location, Ashley, and the whole staff went above and beyond to take care of me and my family. We had some failing tires and elected to replace all four. Definitely very nice staff, passionate and care about their customers as well. **** Public service announcement don't go into the store and think that everything can be done asap, definitely was taken back while there and seen another customer being rude for no reason, the volume of cars and customers in and out was amazing, it's a very busy location. My point being I was patient, respectful and my car was taken care of as promised and perfect the first time!!! **** Remember we live in paradise! Enjoy it

    Joni P.

    Props to Firestone Aiea - beat my expectations of busy phone lines, greasy counters and floor, gruff service, and the 'rat-a-tat' sound of installations. A fluke blow-out forced us into the shop on Dillingham...it's a convenient store of us. Unfortunately, they did not have the tire/size for our Honda Odyssey. But there were some in stock in Aiea (across from Pearlridge). Time was not on our side - they were closing in 15 minutes. A call to the store placed us into the capable hands of Ashley! She verified the stock, then told us she would pull the tire and have it ready to change out when we got there before closing time of 5:00. We jammed down there, arriving at 4:59. Ashley was true to her word - not only was the tire ready, but she herself changed it out right then and there. Does this woman mechanic rock or what?! We're loyal to Firestone because of her preparedness, friendliness, and efficiency!

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    4 months ago

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    25 days ago

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    9 months ago

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    5 months ago

    They slipped me in their busy schedule after my vehicle had a flat tire. Ian was very helpful and kept me informed.

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    3 months ago

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    7 months ago

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    2 years ago

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    4 years ago

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    Page 1 of 6

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    If you are looking for an honest, thorough, and professional auto shop, give Firestone Aiea a chance.

    Mentioned in 8 reviews

    Read more highlights

    Neue Auto

    Neue Auto

    (261 reviews)

    I award 5 Star rating to Neue Auto LLC, earned due to the diligence and honesty displayed by…read moreservice advisor Mr. Alvin Niki and the Automotive Technician that performed the OBD Diagnostic test on our 2013 XC60 vehicle which begin indicating engine warnings, shutoff in safety mode and ending in engine service required urgent. The diagnostic revealed Crash Zone Faults still stored on board. Mr. Niki's explanation was thorough, understandable to this elderly veteran, Mr. Niki recommended I contact Insurance Adjuster explain the situation. Instead of we can fix it, Mr. Niki's recommendation was the wisest. He was not deterred about losing a future customer in explaining that what we needed is a little beyond the their capabilities, given the dealership would have the Vehicle specific diagnostic tools and the ability to factory reset the electronics. We will be having our XC60 veicle serviced by Neue Auto LLC in the future. The Neue Auto provided the service at no cost to me, as explained, we were not able to correct/repair the problem.

    I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

    Auto Papa - High end car repair

    Auto Papa

    (49 reviews)

    Went to Auto Papa with an issue regarding my car kicking/jerking. I was quoted to run diagnostics…read moreto check. Amin took care of me by asking me questions, testing out my car, and explaining possibilities of what could be causing the issue. The challenge is that it is intermittent and it's difficult to reproduce. He did his best to try and replicate it, but wasn't able to. Although I took some of his time to look at my car, he didn't charge me anything as diagnostics didn't need to be run due to no engine light appearing. I truly appreciate the support he provided, top notch. And they are easy to reach out using Yelp messages (just make sure that it sends properly). Thank you, Amin.

    It's incomplete work. Based on the work alone I wouldn't recommend these guys to anyone they didn't…read moreput adhesive on one of the plastics on the truck bed. It's missing vinyl film shields on one side, but they left them on the other side so I don't know what happened there. They didn't color match evidence is in the picture there's clearly a line of the two different colors and I can't believe they didn't wash the truck after they finished painting it. The truck also has a weird odor inside. I'm not sure why. When I asked how much it would be to paint the roof it was first $700 then when I agreed to the 3 panels I told him I'd pay for the top on my own dime the price went up over double $1500 for 1 panel. SMH never again. So for 3 panels one being the truck bed it was $1900 then to paint 1 more panel the roof was an extra $1500 just doesn't add up

    Autofix Hawaii Mobile Auto Repair - Beautiful white paint job

    Autofix Hawaii Mobile Auto Repair

    (49 reviews)

    Nothing worse than being stuck with a broken car…read more My electronic parking brake froze and the car wouldn't move. The dealer wanted a $150 tow, a $300 diagnostic, and a 4-5 day wait. Called Charles instead. He showed up the same day, found the issue, reset the computer, and had me back on the road for way less. He saved the day. Charles is DA MAN !!!!

    So I really didn't want to write this complaint but It's been over 2 months now since I've been…read moretexting you, asking you to come over and repair the damaged you caused while changing my AC compressor for my wife's 2006 Toyota Highlander! So when you damaged the engine block back in October 1, 2025 and took 3 months to try and repair it... The oil is STILL leaking from the cracked AC bracket on the engine block after you said that you repaired it! I KNOW that you're receiving my text messages and you STILL don't call or respond! I've been so patient with you but since you're not responding or answering me, I called https://cca.hawaii.gov/rico/ RICO office to File a complaint against you and your company! The RICO Agent told me that you're NOT even A CERTIFIED LICENSED MACHANIC!!! The RICO Agent also filed my call. I guess it's my fault for not checking your background! Nevertheless, anyone who's operating a business in Hawaii, as a business owner, it's your responsibility to ensure and stand by your work! My wife's Highlander can't be driven and now NEEDS another Engine replacement! I've attached the video of the damage that you caused back in October 1, 2025... So I always like to support Local Businesses like yours and TOTALLY BUMMED THAT because I didn't check to see if you were a Certified Licensed Machanic, I LOST THE USE OF OUR HIGHLANDER and will need to get another replacement engine that might cost $5,000-$6,000.!!! ADVICE TO EVERYONE: Always check that the company you use is a Certified and Licensed person or Company to do the work they advertise!

    Firestone Complete Auto Care - autorepair - Updated June 2026

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