Great customer service! The tow truck dropped my vehicle off there when it was closed. Firestone called me the next morning and was able to repair it that day. read more

My mom took her Toyota 4 Runner in for an oil change and tire rotation on Saturday 2/21/26. They did an inspection and told her that her shocks were seeping/ leaking and that they needed to be replaced. They also told her that her battery was low and needed to be replaced. The 4 Runner only has 21,000 miles on it and it's a 2022. I did the same inspection on it...climbed under and checked the shocks. The shocks were perfectly fine. No seeping or leaking oil. They were dry and dusty. Put the battery on my tester and it was at 12.4V. This would have costed her $1,400.00 if she would have had all this done! These guys are Sharks! Do not give these guys your business! Luckily she had me to here to do a second check. Her tires are origanal from the dealer and are at over more than half life! I'll be giving these guys a visit in the same 4 Runner with the same paperwork they gave her and we'll see how fast they back pedal! You can't trust anyone now days! Beware and definitely go somewhere else that you know is reliable. DO NOT TRUST A WORD THESE GUYS SAY! Dishonest business! read more

The employee who checked me in was very rude. I had an appointment for my oil change at 10:00 a.m., so I asked how long it would take. He told me it wouldn't be finished until before they closed at 6:00 p.m. I asked why an oil change would take so long, especially since I had a scheduled appointment. He responded that my vehicle was "not a priority." I explained that having an appointment should make it a priority. He then told me that next time, if I make an appointment, I should leave a note saying I'll be waiting so they can prioritize my vehicle. Guess what time they finally called me? 5:00 p.m. After waiting nearly the entire day for a scheduled oil change, I was extremely disappointed. I found this response unacceptable. If customers have scheduled appointments, they shouldn't have to add a special note just to receive timely service. The employee's attitude was dismissive and unprofessional, and the overall customer service was very disappointing. read more

Made an appointment at 8 and it Took 2 hours for a tire rotation and was quoted for only one hour

My first time coming here, I scheduled an appointment. They have four different slots available on Saturday the 27th. Got a call about 30 minutes later saying that they weren't able to take my car because they were too full. I explained to him that you guys have availability on your website. He tells me that it's up to them to decide whether or not they can take it I will never ever go back here. Thank you for letting me know how you guys do business. Mind you I canceled my other appointment for these guys. read more

On a five hour road trip home after purchasing a car only to find a nail in one of our tires. At almost 4:30 on a Sunday I was worried about being able to find somewhere to fix it but Firestone pulled through for us! They squeezed us in last minute and made sure we could make it home safely! Super great service and kind mechanics here read more

I'd come here regularly for the $29.95 oil changes because it was just convenient and only a few dollars more than doing it myself recently I got charged $41 for a oil change when I asked what the price difference was they said my car took 5.6 L of oil for 4 cylinder and I said that's incorrect it takes less than 5 quarts 4.5 to be exact.Google it showed them. They showed me where their system said 5.6 so Firestone is adding the quart of oil to make more profit they'll no longer be getting my business anymore. I find it hilarious that they have a quote by the crooked racist Firestone who says honesty is the best policy in the lobby. Do not come here they'll steal your money. read more

I made an appointment, got there 20 minutes early. After one hour my car was still where i parked it. I was very specific asking how long etc. If they have to finishi up the cars from the night before, they should speak the truth . . a year ago i went in for oil change and was told i needed a belt replaced for 260 dollars. I went to Brentwood Auto Service and got it done for $160. Guess where I'm getting work done? read more

This location has definitely gone downhill over the years and really needs Sherri back to get things back in order. I took my daughter's car here for a wheel alignment only to be told that she needed a new battery and rear wiper blades. Well the problem with this suggestion was I had just had this exact service done at this location 45 days prior. So I guess that meant that I paid them for a service they didn't do. Once I brought that to their attention, they did mention that they had not completed the service I paid for 45 days prior and would swap out the battery and replace the wiper blade. Then I was told they couldn't complete the wheel alignment cause they couldn't get the bolts off. All this to say, please double check their work. Don't trust them, take your car some where else. read more

I walked to Firestone with my granddaughter in her stroller . I thought it would be quick. There was only one person ahead of us. After about 20 minutes I was up. However, the attendant then told me to wait a few minutes (actually 5) which I did. and my granddaughter decided she wasn't happy. I don't understand why he couldn't save the file. He was creating a file for someone that left. NEEDLESS TO SAY I WONT BE BACK! Now I can see why Firestone has such low reviews mom read more

I'm not sure why this location only has 2 stars! Based on my experience, the service has always been excellent. Everyone is super nice, friendly, and always willing to help! read more

Dropped off for an oil change before noon, gave them a call at 5:30 got put on hold for over ten minutes I find out the car had been done around 3 and was waiting an approval through Enterprise for tires but they didn't bother to call me or let me know that it was ready! Obviously renting a car you shouldn't have to bring in to get serviced so this whole situation had me irritated but this place has little awareness and poor communication. read more

My partner ended up getting two screws in two different tires this week on his car, so he took it to Firestone on Lone Tree to get them fixed since that's where he purchased the tires. After waiting around for an hour and a half, they told him one screw was too close to the side wall and the other one couldn't be repaired for whatever reason, and recommended getting two new tires. The thing is, these tires only have 15k miles on them! Firestone stated they were NOT repairable. I was shocked - so today I took the car to Cutino's in Oakley. They fixed both tires for $35 each. I feel validated now at how much I questioned Firestone. The difference between a corporate owned shop and a family owned business is EVERYTHING!!!! Thank you Cutino's!!!! AVOID Firestone. They let my partner drive away on these tires all for an up-sell. read more

Firestone Complete Auto Care - Auto Repair Near Me - Brentwood, California

Every time we get our car back it seems to have more issues. We take pretty good care of our cars, timely services etc but since we've been to Firestone we've had to go back multiple times for "new" issues. This time, we took it in for a tire change and came back with trunk issues. Almost took it back but something told me to troubleshoot it ourselves. Had a mechanic friend walk my son through checking the locking mechanisms of the trunk and we found a lock positioned right under the lock mechanism. According to my friend, the only way to get to that area is if we had work done underneath the rear of the car. There's no possible way a lock "fell" in to the locking port and conveniently landed under the bolt. I paid our Firestone credit card off and never went back. However, if you think about it, it's a smart business model. You give folks credit and make sure they keep coming back. Please go somewhere else. read more

Firestone Complete Auto Care - Auto Repair Near Me - Brentwood, California

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Had a bad experience just to get an oil change; we made an appointment for 9:00 am and my car was not serviced until after 5:00 pm. Then they tell me my brake pads need to be replaced and I had another service company looked into it and they told me that my breaks is fine and still had a long way to go before I needed new pads. Sorry to say i will not be going back. read more

Oscar was able to help my mom when she had low tire pressure and wanted to get it quickly checked out. She could've went to a gas station but being by herself, she felt safer going to Firestone and Oscar was a great help to her. read more

they suck they dont know how to book appointments correctly make u wait 3 plus over even if u have a appointment joke of a spot

Don't make appointments online. I made it 4 days ago and just called before going there and was told that doesn't go through and all times were taken now, even though my name shows up on their screen. This is after took day off for it. No other place does this bull crap and doesn't follow though or even contact back, even though I still have appointment time/E-mail on it with me. Why have an Online appointment stuff, even it doesn't work at all. read more

I was serviced by John Costa and Alexander Cole during my appointment, they got me In and and out within a reasonable time even I though I showed up within the last couple hours of business, no issues made sure my car was In good hands I appreciate you guys! I also got a chance to speak with their Maintenance Technician who was working on cars briefly I believe Elvis, great customer service, super knowledgeable and informative. All in all great experience. I would definitely comeback for future maintenance. read more

Firestone Complete Auto Care - Clean/welcoming entrance - Auto Repair Near Me - Brentwood, California

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All these negative reviews would scare most people off, I gave them the opportunity to show me these should be taken with a grain of salt. I've been bringing multiple vehicles here and so far have had 0 issues, even with my national account with Wheel Works (same company) I've had a good experience thus far. I recommend there lifetime warranty option, great value. I've used it 3 times already, thanks! read more

Firestone Complete Auto Care - Auto Repair Near Me - Brentwood, California

Management is killing this business . Can't even get a a simple tire fixed , it's like they trying not to take in new customers .

After installing new shocks and lowering springs for a very mild drop on my wagon, I quickly looked around for a place to to a quick alignment. The first store in mind was Wheel Works. But then again they referred me to Firestone as their alignment rack went offline (boo). So after a quick all, I had an appointment to have my car aligned at Firestone. I did choose their hundo package that will avail me alignments for up to a year. I get a call from them while they had my car, informing me that I cannot qualify for a year's span of alignment since my car is lowered? Really? Inform me after the fact that Firestone already had my car? I decided to go ahead and continue on, thinking that they will dial my car in. Boy I was wrong. A Mazda Protege5's caster angle is adjusted by removing the strut assembly and rotating the top perch until proper caster is achieved. This process is much more laborious than your typical car that have caster adjustment. They did not do it as the car still steers off center. One star added since they did correct my toe. But if I knew, I would have 'string'ed up' my own alignment. read more

Wouldn't recommend. This place sucks everything about it. I got a wheel alignment but they didn't center my steering wheel after I made an appointment for the morning I wasn't helped until 3 hours after my appointment time. Customer service is the worst too. read more

Very disappointed... i made an appointment last week for an alignment on my truck.. after double and triple checking with multiple employees that my stock truck with aftermarket wheels would fit on the lift. I waited all week for this appointment and 45 min in line at 9am on a Sunday. Come to find out that after 2 min of conversation with the guys in back, my truck doesn't fit the lift... he notified my me with no care, apologie or suggestions... the staff was surprisingly slow and as rude as it gets, not to mention the amount of people standing around in the shop not working... WOW! read more

Scheduled an appointment 1 week ago at 3pm. For Jan 9th 2023. Came in 10 mintues early. 3:52pm and realized my car is still sitting in the parking lot. WTF. read more

Firestone Complete Auto Care - Car didn't even go into the shop to do an oil change! After 1hr of waiting with an appointment! - Auto Repair Near Me - Brentwood, California

Giving this place a one star. This place sucks at time management and customer service. I was sold on getting my car back in a couple of hours to install a battery for my daughter. Brought it in at 1045am, and got it back at closing time of 6 pm. This battery was expensive, too, $325 for total cost. I'll will not come back or recommend anyone to come here. Too bad there aren't zero stars. There are plenty of competitors, and they should know that eventually, too many upset customers will lead to bankruptcy. The reviews on Yelp and Google say it all, and it seems that management feels this behavior is ok. I can't imagine how long it would have taken for real car service. What a joke! Go somewhere else! I warned you! read more

DO NOT BRING YOUR CAR HERE IF YOU CARE ABOUT YOUR CAR. I should have listened to the bad reviews on here! But I bought new tires online on Tire Rack and the closest install place was this Firestone, so I said how hard could swapping tires be and what could go wrong? WOW... I'll start off with the online experience. Tirerack checkout process included scheduling with Firestone, but when I called Firestone to ask a question they said 'no, Tire Rack doesn't schedule the appts with us'. Ok. Can I schedule an appt? (Even though they already had my tires delivered). Now for the fun stuff... The guy over torques my studs and breaks one. The manager lady rudely explains that they torque to spec (I don't think the tech even looked up the proper spec) and they won't cover it since it's aftermarket. Okay, Fine. Thanks. They explain that I'll need to replace the rotor because of the broken stud. No way, not true. Now my wheels are all on the car. But they are staggered wheels and they put them on wrong. He put the fronts on the rear and rear on the fronts. The rears clearly have a wider lip/different offset. If I drove my car like this it would have severely damaged my front fenders. His coworkers gave him a hard time for the amateur move. I'm a nice guy, so I just walked off and let him fix the error. Car goes up and back down. The left side of the car is still wrong, fronts in back again. I hear one of the guys say "whats wrong with you???" Car goes back up and down, he fixes the next error. It's done. They offer to schedule an appt to fix the broken stud. The one they broke and said I'll have to pay for replacing stud and rotor. That's way more $$$ and a very pointless thing to do. No thanks! I ran away from this place. By the way, this is my weekend sports car. I wanted the new tires so we could take it out that weekend. Guess what. We start our cruise the next day and the car starts shaking. We look out the windows and the rear wheels were WOBBLING. The tech mounted them crooked and over tightened the lugs. I checked the torque at home and they were all over-torqued. I learned my lesson. Please go to a credible shop. I thought about posting this for a few weeks. And it really just made me mad at myself for not doing more research on the shop. Firestone shop guys and manager lady... Please, for the love of God. Take some pride in your work and do better. Manager Lady, Be nice to your customers. The customer was right this time. read more

Firestone Complete Auto Care - Broken stud. Thanks! - Auto Repair Near Me - Brentwood, California

They are friendly and they do good work. I take issue with the fact that everything needs to be spelled out for the service associate. For example, today I requested an oil change, tire rotation, and full vehicle inspection. I explicitly told the associate the check engine light was on. He called about two hours after my drop-off time to say the car is leaking and they don't know why the check engine light is on. He also said the car would be ready in 10-15 minutes. I drove over to Firestone only to have them say they still don't know why the check engine light is on. Apparently, you need a "diagnostic" to figure out why. I became upset and asked why they didn't even use their scanner to read the check engine light. He explained he needed my authorization to do a diagnostic, which I felt I gave when I dropped my car off and told him that the light was on. Now I have to COME BACK and have them figure that out for $112. No. Honestly, BS. Don't call a service a "full vehicle inspection" when it's not. Why didn't they tell me I needed a diagnostic in the first place?This isn't the first time they've neglected to complete a service I request after dropping off my vehicle, so I'm pretty sick of this location. I do not recommend unless you are very clear with what you need. read more

Dropped my car off for 10am appointment at 9:35am. When I asked about an eta the person who checked me in told me that my car would go in around 1015am and take 1.5 hrs to do oil change. It is now 1:00pm, I called for an update and was told my car is just now "up in the air" and should take 1 to 1.5 hours until it's ready. An oil change should not take this long when you schedule an appointment that you come in almost 30 minutes early for. My whole Saturday is messed up now. I had other things I was supposed to do that I'm going to have to push to Sunday or next week. Very frustrating. read more

Say what you will about this place but they have kept my car on the road for the 8 years. I bought my car with 32k miles and it currently has 209,994k on it. Besides 2 other services I've been a staple at this Firestone for the last 8 years. I'm not saying they're perfect but the few things they've messed up on they have always made it right. Sherrie the Branch manager may come off a little dry because she's blunt and to the point but I love that about her. My other favorite Service Advisor was Erica, she no longer works here but she was very good too. Robert has been my advisor these couple of times and I've grown to like his style as well. I can't name any of the service team but I've never had any issues with their work. So say what you will but the proof is in the pudding, they've kept me on the road the last 177k miles, so I'm going to keep coming back. read more

I had an appointment to get my tires replaced at a different location and made the appt online. (Do not recommend) On the day I had the appointment I get a call and they tell me "Oh our appointments are booked all weekend, bring it in on Monday", we'll that was inconvenient. So, I called Firestone in Brentwood. They also said they were completely booked but if I come early when they 1st open then I could be assisted, I may have to wait for hours but I would still be seen. I was so surprised within 2 hours I had 2 new tires, fluids changed and oil change amongst all their appts. He explained everything they did for me and although I forgot his name now I appreciate that as I am not a mechanic so nice to have things explained to me. I will definitely be bringing my car back to THIS Firestone in the future! read more

Appointments are completely pointless, they will take walk ins over your appointment, I dropped my car off at 9 am and they didn't even touch my car 20 minutes even after closing for the day. They also ruined my oil pan and didn't even tell me, didn't take responsibility for damaging my property. Do not ever go here, employees are irresponsible and don't care about your vehicles or respect customers. read more

I had made an appointment two days prior for 11am. I got here at 11 for my oil change and they told me it would be at least an hour wait prior to starting my oils change. . Asked why you make appts if you don't honor he replied sorry all racks are full! So I left my car went to lunch came back and my car was on the rack so I got dropped off. Two hours later I checked with them and I was told they broke a part and NOW my car would not be ready till 4.30. I drive a Lexus with 30,000 miles on it. These men are rude , incompetent and never notified me of the going on. If I was a man I think I would have received better service! I miss Sherry the mgr here. She was nice, efficient, informative and fair! I received a call from District Mgr after this review and apologized for my inconvenience and sent me a refund for my oil change. Thank so much. I will go back for my next oil change. read more

Terrible quality of tire and customer service. They will not fix anything for you after they put the tire on. Everyone in that place seems like they're miserable. I went to americas tire co down the street and had to pay for new tires to replaced, extremely frustrating. First and last time using Firestone "total care" read more

I found out I needed all 4 new tires and panicked. I'm a broke college student and needed reliable but cheap tires. I started calling a bunch of different locations when I stumbled upon Firestone. From the second they answered the phone, they were incredibly helpful, funny, and knew exactly what I needed. They were patient with me as I had to call back a couple times before scheduling the appointment. The day I actually got my tires done, all the employees were so friendly, cracking jokes with me about my car and life. The work done was fabulous and efficient. They have a customer for life now. read more

So what's the point in scheduling an appointment online, receiving an email confirmation for the appointment, only for Firestone to say that the appointment was "in process" but can't be taken in? Why you would even have an online option with time slots and then send customers email confirmations only to turn them away? This morning they had a long line of cars and turned us away despite our appointment. Waste of time, waste of a drive. If you don't want to take the car in then just say it, don't lie to our face about a "system glitch." The worker even pulled up our name, date, and time of appointment but still proceeded to lie as though the appointment was not received on their end. BS excuses. Lazy customer service. read more

Poor customer service and communication. I had a pre-paid installation apointment for 2 tires. My check in was ok, but no follow through with any updates on completion. I checked in at 9:30a and I had to call back 3 times because no one could give me an update on the progress. The guy Alex was reluctant to give me any information, but later apologized because he didn't know what happened to getting my car serviced. He promised to call back when my car was 1/2 way through since it was next in line to be serviced. However, I had to call back about 2 hours later to be informed it was completed at 3:30p. read more

I went in for an ac recharge. I was told I needed $3000 worth of "repairs" to the ac and engine. I went to a real mechanic, got my ac recharged, no repairs needed to ac. the car was inspected and not a single repair they said was needed immediately was actually needed. read more

If this place has 0 Star I will give them 0 star I never gave anybody bad reviews I'm using one of my friends google account for this review my name is cheng Zeng I took 2 of my cars there for services past 2 days today I find a my dad car one of his tires was rip on the side the services guy told me it's already like this before we dropped off so we picked up the car went to American tires they told us the damage is new and I checked pictures on my phone I use to have a habit always take picture of your cars before drop off to a mechanic place because I worked in the car business for 15 years I'm 100000% sure they did the damage the services guy asked his mechanic who rotated my dad tired he clear lied saids the damage is already there . I'm going to talk to my lawyer and the services guy told us it's fine to drive it like that is safe . American tires clearly told me it's not and I have pictures before and after n American tires witness me the tires is not safe to drive and damage is new . I just hope the mechanic there will be little more honest I will see you guys in court soon . I wish I can add more pictures here so I can show everyone before and after my dad cars is . read more

Firestone Complete Auto Care - Auto Repair Near Me - Brentwood, California

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I have been a customer for more than 5 years , I recently dropped my car for an aircon check up, I have no appointment but they allowed me to leave my car. The technician xhoung ( not sure if I read the name plate right) explained the things necessary to repair on my car in a very simple way. I greatly appreciated his efforts in explaining things even when I was not asking. For me that's a great customer's service! kudos read more