Rip off. After getting new tires from a Missouri Firestone and coming up to Chicago, terrible vibrating at high speed. The guy drove along to demonstrate the problem and said it probably was the axle and another part. They must have driven the car to check it afterwards because there was 28 miles more on it. They acted like everything should be fine. So $500+ later, the problem still exists. read more

I have frequented this place quite often for car service since I moved back to Chicago in 2005. Let's just say the service and quality has slowly gone down hill! Actually, especially in the last 12 months, I think the service has really deteriorated. It also seems that they have had quite a bit of turnover (reassignment) of managers in the store over the last 9 months. I think they are now on manager #3 or #4 just in the last 9 or so months. Anyway, this last trip will be my last. First, an $400 estimate to replace my muffler? No thanks. I will take it to Midas. Next, they did more brake work since my brakes were overhauled in late April. Ever since April, I had noticed that my breaks were sticking and I often smelled a burning smell Metal on metal smell) as I tried to drive. They stated that the calipers were bad, but I really had not experienced any of those issues until they touched the brakes back in April. Anyway, I was nice and had them replace the calipers. The car was ready on a Monday, I picked up on a Wed. evening about 7 PM. As soon as I jumped in the car, turned it on, I noticed the ABS light (break) was lit. This was a new thing. Luckily I hadn't left the parking lot and went inside a bit upset. Why didn't they notice the ABS light when they test drove the vehicle? Did they even test drive the vehicle? Would a trained mechanic look at the dashboard for irregularities when driving the vehicle? Anyway, another hour passed, they hooked up to the diagnostic machine, got an error code and reset the computer. Again, all while I was waiting and they had had the car in their possession for an extra day. My Dad was with me and visiting from Texas, by 8:15, well, we were quite hungry. Anyway, they took care of the issues, but it is troubling wondering why this wasn't discovered before I picked the car up? Did I really need to have wasted 1.5 hours of my life dealing with this, esp. after spending $800 in their store? Next, well my car was FILTHY after it was done with service. Grease finger prints all over the driver's door. Steering wheel dirty. Grease/dirt marks on the trim/panelling near the door/near the hood release lever. This was all very gross and required me to do a cleaning of these items once I got home. Again, very poor service. Finally, I have a rear suspension rattling problem. They indicated that I needed some time of rack bar or tie bar replacement. I trusted their judgment and spent approx. $500 for a repair. My car has 180,000 miles, so I am just trying to extend the life a couple of more years! Well, I drove the car home, and yep, the rattling problem still existed. $500 spent for naught, I guess! Very frustrating! Overall, like I have said, the quality of this place has really declined. I will now be looking for other places to have my car repaired at. So long Firestone! read more

I've brought my car here for a few things and have always been impressed with friendly and honest service. This last trip was for a few things I didn't feel comfortable doing on my own, and I appreciated that they addressed my problem (by greasing a part instead of just replacing it, as I thought might have been needed!), and suggested a few other repairs that I already knew needed to get done. They got the repairs done in the time suggested, and at the price they quoted (which felt reasonable for the amount of work). In particular, as a woman, I appreciated that I didn't feel talked down to, or that someone was trying to convince me to do things that really weren't necessary. I know everyone is quick to point out when bad service happens, so I just wanted to even things out and say I'll be happily bringing my car here for any future work! read more

They actually cost me money by putting the wrong part on. They are horrible, go there for tires, that's it.

Dont waste your time. This is a very poorly run facility. Please find somewhere else to go. Marc, thinks everything is a joke, and his professionalism is well below par. Secondly, plan on them having your car for 2-3 times longer than they tell you. Finally confirm that the work they did was accurate. It is 2 months now and i am still bringing my car into different shops because the work that was done was improperly done, as well as should not have been done. Go some where else, save yourself time and energy. read more

Too bad I cant give them 0 stars. Had an alignment done here after 6 months front right tire all worn out on one side.

Accidentally stripped the nut and bolt at my battery's terminal and came here when they opened first thing in the morning and one of the gentlemen working there quickly helped me out. I also bought a set of tires from them for my other car and was very satisified with the price, quality of work, and the friendliness of the staff. read more

I had an alignment completed not too long ago, and within the same month I was informed after another inspection that it was not the case. Will be going back to see exactly what was completed within the 3 hours and a refund. read more

Had a set of new tires installed for my wife's car. When she picked up the car and came back and I looked at the bill, they also did an unsolicited wheel alignment. Reviewed the specs on the alignment analysis and the were minimally out of range. I understand it's not a bad idea to have an alignment done with new tires, but I REALLY resent them doing work without authorization. It was my wife's bad for signing off on / paying the bill upon pick up, but me thinks these guys are more interested in selling service than providing it. read more

I have been coming here for a very long time. This is the second car that has been serviced by this location and I couldn't be happier. Marc and his team have ALWAYS taken great care of my vehicles and I can trust that they've done the job right every time. Trust is something I do not take lightly and I will take any future vehicles here for service. Thanks guys! read more

Very good service. Not cheap but so far, I have had no issues with them. They do everything they say they're going to do and they let you know upfront if they find anything before they do any additional work. read more

Stay away from this place!!! They are less than honest. I had a fuel solenoid replaced under warranty 5 months ago. They did not replace the part. They rigged a pair of pliers to the part to make it look like the solenoid was functioning properly. If I could post a picture of the repair I would. Stay away from this place. Less than honest. The total repair was less than $150. BEWARE!!!!!! read more

Make sure you don't drive away without testing all your tires to ensure they are filled or fixed.

I made an appointment online to come in for new tires, including my preferred tire choice. The appointment was confirmed via return email for last Friday at 11 a.m. I arrived for the appointment on time and was told that they did not have the tires in stock, but that they could get them and have them in the store by 2 or 3 that afternoon. They confirmed my phone number and said they would call me as soon as they had the tires in stock. That was 4 full days ago, and I have yet to receive a call. I guess they don't want my business. It is annoying that the appointment was confirmed without an assurance of the tires in stock; but I realize that is not necessarily the shop's fault; not returning calls is. Thumbs down Firestone. read more

AVOID THIS PLACE LIKE THE PLAGUE. There are half a dozen independent garages and gas stations within six blocks that will actually improve the condition of your car. Don't be a sucker for this well-known name; try any of the others instead. I won't go to any Firestone any place, and I've steered my work colleagues away from it because I don't want them stuck with my bad experience with these fraudulent liars. Case in point: Summer 2010: (1) They mounted four crap tires instead of the ones I paid for. Sold me a good set, but put on a set of the old junk they're trying to clear out of inventory. Have you bought tires there? Have you ever checked the names and sizes on the tires to make sure you got what you paid for? You'd better run out to the car and check. (2) They broke the hood release. Guess they can't keep their tempers in that joint. Have you ever heard of anyone doing this? Not me! (3) They kept trying the wrong blower motor when the right one wasn't available locally--hoping I wouldn't notice, perhaps, when it eventually failed? (4) I Initially brought the car in, by appointment, at 8:30 on a Saturday morning. Said I must be driving off the lot at 4pm in order to get to an appointment, so do ONLY what could CERTAINLY be done before then (change tires, change oil, replace battery, diagnose two problems, order the parts); I'd come in the following week for the rest, since I work just a few blocks away. Called at 2: they said they'd finished the certain stuff and one of the other two jobs as well, and that the last would be done at 3. Got there at 2:45; they were installing their fourth attempt at a wrong part that I didn't need that day, and they didn't get the thing out and the car ready to drive until 4:30. (5) When special-ordered parts showed up, the guy who opened the package never called to have me bring the car back in. It was only because I called to ask about the delay that they realized they had them. Yep: not just once but twice: the blower motor from Day One and the hood release they broke. Elapsed time to completion: not 6.5 hours after I brought the car in, but nearly SIX WEEKS. Bring in the bulldozers. read more

I had given my car for an oil change yesterday, and they charged me about 39$ for that. I was asked to come after 4 hours, and 4 hours later when I got my car delivered...i kind of took it for a ride to my home when suddenly i realized that my oil light was blinking in my car, and i started hearing the sound from my engine as well. I quickly realized that those idiots at firestone has forgot to fill the car with oil back. So dont go ever to the firestone. I have now claimed a claim with their corporate office, and even they are not responding to any calls. So seriously firestone as a corporate is also utter nonsense. read more

I went in to get all 4 tire replaced. I was told it would be about 2 hours. I figured the long wait was because there were a lot of people in front of me. Turns out that they only had 1 of the tires I needed and were waiting on the other 3. First off, if I would have known that they didn't have the tires in stock, I would have set up an appointment for after they received all the tires. But no one told me anything about having to get the tires delivered. Second, as it turned out, they actually DID NOT have the 1 tire that their inventory said they had, so then I had to wait for them to go get that last tire from another location. I was there for 4 hours, after being told 2, and all I got was a "Sorry". Why did they not double check their actual inventory to see the physical tire before they sent someone out to go get only 3 more tires? That seems really stupid and makes me feel as thought I am not valued as a customer and that this company is not trustworthy. I was not offered any sort of compensation for my loss of time in terms of discounts or rebates. Do not go here if you value your time and your money. read more

Do not, I repeat do not bring your car here they stink. Through and through. I brought in winter tires to be put on my car. They did not inspect anything. They wetter clearly used tires as they had to take them of a different set of rims. They didn't inspect the size or anything and it took two plus hours. They could inspect and try to sell me a new battery which I don't need but they don't make sure of the paid job. Then when they come out they tell me they dropped my lug nut down a hole and they have to order me a new one that I can come pick up. Awesome! I have to come back, freaking mail it to me. Then the freaking bead breaks on my tire. I bring the car back wait another 2 hours for them to tell me my tires are the wrong size. I need at least two new tires for the back... Funny it was the front tire that's bread broke. Why didn't you tell me BEFORE I waited two hours paid 80 bucks and now the only way they will install new tires is if I but it from them. There are plenty of other places it is worth the few dollars extra to go somewhere else. I would give this place negative stars if I could. Stay away read more

I strongly urge people to consider taking your business anywhere but this place. I bought a new set of 4-tires from this shop about 5 months ago. One of the tires kept going flat. I took it back twice, and it went flat again the other day. One of the times that I took it back they told me they'd get me out of there in an hour. 3 hours later, they finally handed me my keys. I went to a tire shop up the street from my house -- a little place that is tires and only tires. The difference in experience between the two places was night and day. My tire was fixed in 15 minutes and cost $15. Friendly, fast, fixed. There was a LOT of rust on my rim which is strange given that the Firestone people said they ground off the rust -- TWICE IN TWO WEEKS -- and still a crust of rust that wouldn't hold a seal with the tire? WTF? Go local, find a tiny tire place in your 'hood -- there are a gazillion of 'em around Chicago -- and don't fall for all the hype of a Firestone or the like where increasingly you don't get what you pay too much for. read more

the service there was great i was treated great,location was clean,and when online shopping pricing was better than 3 other places,they offered credit options and were very therow explaning all warranty's. read more