The customer service is here absolutely horrible. I scheduled an appointment on 10/1 to come in on 10/3 for A/C repair. I received an email confirmation about the appointment the day I scheduled it. I go to the place on 10/3 for my 7pm appointment,however, the gentleman in the office states he does not see an appointment. I told him that was odd and showed him the email with the reservation #. He was not apologetic for the inconvenience nor did he offer to make it better the only thing he could is he can't fit me in today because he does not have the staff it. I will never give this location my service again! read more

Went in for routine brake inspection, pad replacements, rotor resurfacing... My brakes weren't looking great apparently, enough so that when they took it apart they said $800+ would need to be put into it. I couldn't afford that so I was planning on seeking a second opinion. I asked how much it would cost to just get it out of the shop and he quoted me at $460... Seriously?! Outrageous. read more

I would give this place negative stars If I could.... I went there about a month ago to get a tire repaired - seemed I had caught a nail in the tire of my BRAND NEW car. A gentleman there, Allen, told me they were unable to fix my tire, and that it needed to be replaced as the nail was close to the sidewall. I was a little concerned at replacing just one tire because I purchased my car on 7/20/2010. Allen told me he had never heard of the brand of stock tires on my car, and continued to tell me I needed to purchase a new tire (mind you, the stock tires on my car ARE available elsewhere). He told me he would sell me an all-season tire. When I asked him if this would affect the performance of the other tires on my car (because well, they were DIFFERENT) he said he did not know - and wasn't even sure what type of tire I had (e.g. all-season etc.). Reluctantly, I had them replace the one tire. I was leaving for vacation the next day for two weeks, needed this issue resolved, and was in a hell of a pickle. Since I was in a bit of a predicament, I feel as if I was taken advantage of in this situation. Nobody bothered to tell me at this location that having a mismatched tire can cause issues to a car - especially a new car - EVEN AFTER I SPECIFICALLY ASKED IF ANY ISSUES COULD ARISE!!!! I returned from my vacation, and took my car to my mechanic to get it cleaned and detailed. As he was cleaning the outside of my vehicle, he advised me that I never should have had just one tire replaced on the car. I was informed that this can cause transaxle issues, as well as handling issues in the rain & snow. In addition to the mismatched tire, we discovered that the rim on my brand new car was severely damaged by the techs at this location. Maybe is it standard policy for them to sell you mimatched tires, and damage your rims when bringing in a car to get a new tire...? Now, Allen is insisting they did no wrong with my car. I am finding myself having to take out a claim, and investiagtion with them, and they still might NOT reimburse me, or replace the rim. I would not bring my car here to save my life!! I would rather have it towed 200 miles away than to deal with the jerk at this place! Seems like I am not the first woman to be taken advantage of here.... read more

Back in October, my brakes failed to make my car stop and made a very, very bad noise. I was in Wisconsin visiting my parents, so I took it to a Firestone there. $800 later, I had new brakes. The problem? They never stopped squeaking. After a few visits back to the original location to no avail, we finally took the car to this location. I made an appointment online and received a confirmation. My first choice of appointment was for 2:30 pm. My second choice was for 4 pm. We arrived at 2:25 and were told our appointment had been schedueld for 9 am. That simply wouldn't fly, so the technician said he could get the car in within about 40 minutes. We went to lunch and came back an hour later. The car still had not been pulled into the shop. So, we wandered about the neighborhood. About 30 minutes later, we got a call. They had discovered the problem with the brakes. Great! They had also, unfortunately, discovered a crack in our serpentine belt. We were told it would take 90 minutes or more to fix, so we decided to take the bus home. We got home within 30 minutes. No sooner had we walked in the door and sat down did they call to tell us the car was ready. So, off we went, back to the bus stop. I guess I can't really complain that they did the work faster than anticipated, but had I known I would have stayed in the neighborhood. All told, the trip set me back about $130. A small price to pay for a tiny bit of insurance that I won't die in a fiery crash. read more

DO NOT GO HERE! I went to this location over the weekend to get tires for my car. As I was waiting, Larry came out and said I needed a new battery and an oil change. I do need an oil change, but not for 89.99. He said I hope you don't ruin your engine. Regarding the battery, he said well I hope you don't break down. Scare tactics. I asked if he would top off my oil until I went to my regular place and he said they don't do that. ???? You won't put oil in my car????? Nice. When I left and drove down the street to Meineke (my regular place) they told me I didn't need a battery yet and I was low on oil but not close to ruining my engine. They want you to buy stuff for you car YOU DON"T NEED. Plus the bathroom was really disgusting. read more

These guys are liars and went to sell you services you DO NOT need. I made an appointment today for a simple wheel alignment. When I arrived the man said he'll start working on the van immediately. So I went to the pet supplies store (across the parking lot) and shopped for a while. When I came out the van was still sitting in the same place. I asked them what was going on? Even thought they were not busy they finally sent a mechanic out to get my car. After 2 minutes they want to talk to me. They take me to the van and show me my front tires are loose and push them side to side. One thing wrong here...they're not loose at all...no play in the tire at all. So the man tells me I need wheel bearings and that'll cost you 825.00!!!!!! I now tell them I'm not doing anything with you guys. They charge me 21.00 for absolutely nothing. read more

THESE GUYS ARE SCAMMERS DONT GO HERE!! First of all they made me wait for about 3 hours after telling me that there is not wait. Thats not the worst part, they quoted me $1200 to fix breaks hahha a friend of mine did it for $100 and they have been working great! They are just trying to sell you all these parts and services that you really don't need. Beware!!!! read more

No appointments for an alignments! This was irritating, but everything else was good. They price matched an alignment job for my car and did it right. I thought my car was pulling a month later and called them, they said it's still under warranty so I can bring it in. I haven't yet, but there were no hassles. read more

Took four hours just to switch old tires for new ones. Then my spare key went missing; in addition, my gear stick was left with dirt and grease. Not what I expected when paying $500.00 at a chain tire shop. read more

I was worried about coming here given the bad reviews, but my family has used them several times and spoke highly of them so I thought I'd give them a try. I needed 4 new tires, and knew exactly what I needed. They didn't try to up sell me, and even gave me credit for a promotion that I was unaware of. Very reasonable, very prompt. Highly recommend that you don't go without an appointment, as I saw them send away a number of people while I waited. If I had it to do over, only thing I would change is that I wouldn't have waited there for my car. read more

I usually have to psych myself up when dealing with any automotive repair situation. I always hate going into the shops because they are usually dingy, everyone is cranky, I constantly get the feeling I am being ripped off (and most times it turns out to be the case), my car is never ready on time, and I walk out with a significant dent in my checking account. Much to my delight, this particular Firestone was nothing like any of my past experiences! These people were fantastic, and personable, and ON-TIME!!! I went in for a tire-rotation, with a slight feeling I would actually be shelling out more than I wanted to replace all of my tires. When I got there, the extremely friendly woman at the front desk put me down for a rotation and said the technician would check everything out when the car was up there and give me a call. He called me back about 30 minutes later with all the info on my poor car (which, sadly, did need all new tires... but I am moving cross-country this week, so I was willing to throw down the cash). He had the car ready to go well before my 3:30 pick-up time and they called me right away. The price was extremely reasonable for 4 new tires and an alignment and the warranty was also awesome (you get free tire repairs and rotations every 6,000 miles). Everything from start to finish was easy and I never felt like I was being bull-shitted... a nice change from my normal repair encounters. I highly recommend checking them out for your next tire malfunction! read more

Based on the other reviews I see here, it seems the one thing you can expect from Firestone is consistent bad service. These guys give a classic runaround and work to squeeze every last dime from any unsuspecting consumer. I had issues with my car starting and had it towed to Firestone. This was an older vehicle reaching the end of it's useful life. After charging their customary $100 fee to even look at the vehicle, they called back to inform me that the vehicle needed $1,100 worth of work; a steep price tag I needed to think about before moving forward with. I called back the next day to discuss further and this number had jumped to $2,200. The mechanic insisted that this was my mistake. At this price, it wasn't worth it to try and save the car. I asked about the repairs they felt absolutely necessary, one of which being spark plug replacement, which he quoted me at $136. After deliberation, I called back and asked what would it take simply to get the car running so we could get it off the lot. He told me that spark plug replacement was the only thing at a price of....$367! After pointing out that this was over 2x the price I had been quoted an hour earlier, they again insisted I was wrong. I was fed up at this point. I told them not to do anything and I'd figure out having it removed from the lot. 20 minutes later they call back, the car started...without any of the work they proposed doing. I went and picked up the car and thankfully my relationship with Firestone is over. Long story short, save yourself the hassle and take your car somewhere else. read more

I used Firestone merely as a convenience as it was located near where I worked-usually to get a leaking tire fixed or to get my brakes inspected. I had my car there getting one of my tires repaired and decided to have them change the oil. I knew their full service oil change was a ripoff ($36) but I was crunched for time and decided to kill two birds with one stone. When my car was ready, they called and told me that my oil pan was leaking and that it would be $450 for the repair. Since I hadn't noticed any oil spots under my car to that point, I decided to hold off and get it fixed at a later date. Fast forward 2 or 3 months. I brought my car in for a rear brake inspection and again they brought up the leaking oil pan. Now, obviously this information was in their computer from my last visit, but I wasn't about to plunk down $450 without a second opinion. I recently took my car in to a local mom n pop mechanic for a major tune up and mentioned that the oil pan needed to be looked at. Well, as it turns out, there was no leak in my oil pan after all. I knew Firestone was a ripoff for the most part but I will not return here for any reason in the future. Overpriced and dishonest. Avoid this place!!! read more

I have been fortunate enough to have had good experiences with this location. We have gotten tires here in the past. I had a weird repair that needed to be done and had been rejected by a couple of other repair places including Pep Boys and Sears Auto repair. My guess is because they wouldn't really make any money on it. Firestone was busy when I went in, so they said they would take a look, but that there was a muffler place nearby that could for sure make the fix. They were right! Thanks for the recommendation Firestone! read more

I wish I would have read these Yelp reviews first! Like many others that have commented here, it felt like I was being forced into work I possibly didn't need. Basically I was given no options. Either pay $700 to get all your rotors and brakes replaced, or we will do no work at all. $700 is a lot of money to some people. Next time I will take my chances with a mom and pop store. No more of these big chains that force their workers to get the highest dollar. Go somewhere else for your car repair needs. read more

Dropped a car off at 3pm yesterday to get 1 tire changed. They stated noon completion next day. I call at noon to check on status and the guy is like "I think it's ready.....not sure" he comes back and is like yeah 15 min. I arrive 30 minutes later. They state the car is being test driven. I wait a few minutes and go outside and see the car is still in the same spot. I ask again and they are like "oh yeah it was ready the whole time" Disappointment.. read more

I've never had issues with service here, and have found the staff to be knowledgeable and attentive. They honored Firestone warranties from other locations without issue, and fixed an item for me, free of charge, when it was acting up during the brutal cold in the winter of 13/14. read more

On 8/23/20, I set out to go on a much needed vacation, driving 200 miles one way from Chicago to Wisconsin; however, my "check tire pressure" light came on. I had bought 4-new tires in 12/2019 from Firestone at the North Ave. store but called the Elston/Addison store since it was closest to my house. At 8:30am on a Sunday they were open! Upon arrival, Jesse was super helpful in having a tech check the pressure of all tires confirming which one needed repair. His shop was very busy so he called around to find another shop that could look at it quicker so I could get on with my vacation travels. They filled up my tire and I drove to the 1050 N Roselle Rd/Hoffman Estates location, which was on the route of my travels. Ben there got my tire looked at quickly, they found a nail in the tire, repaired it for free as part of my Firestone road hazard plan and I was on my way only losing about 1.5 hours of my intended travel plans. Thank goodness I discovered this while in proximity to various Firestone locations that worked together to help me vs. on a rural road by myself while in transit to my vacation destination! Thanks to both locations for helping me! read more

My tires from Tire Rack were delivered to this Firestone location on time. Due to the Covid restrictions I could not get in as soon as I would have liked but it did not matter they accommodated me on a Saturday. I dropped off my BMW 645CI and they said that installing the tires and completing the alignment would take about 2 hours and that they would call when the car was completed. I was fine with the timeframe and ran a number of errands and when out for a leisurely lunch. I returned to the store at about 3 and they were just finishing up the work, which explains why I had not received a call. It turns out that one of my lug bolt snapped in half when they were removing it leaving the shaft of the lug bolt in the car. They said that they spend a lot of time trying to extract the shaft, and were ultimately successful, but that after trying a number of parts stores could not fine a replacement lug bolt that matched the existing one. When I went to pay for the work, they did not charge me for the extra time and effort that they went through to extract the lug bolt shaft or to find a replacement. Lucky for me that I had a replacement lug bolt and they completed the job without any fuss. Thanks to the team of guys at Firestone for completing a tough job. read more

I recently bought a car from CarMax and purchased an extended warranty on it. It is a Honda and only a few years old, but I wanted to cover my bases. Last week my "check engine" light went on and although the car was running fine, I wanted to get it checked out. Firestone is one of the providers under my warranty (MaxCare). They have a billing account set up with chains like them, PepBoys, etc. So I called them to set up an appointment. They told me that their "engine diagnostics" guy was there from 8 to 5. I asked if I could come in at 8am, they said yes, took down my info, etc. I took off the morning to bring my car in at 8. I knew if there was a problem that I would not have it fixed in a day, but I intended to wait a few hours, or however long it took- to have them take a look at the car. I was told that there were three cars in front of me and that it was better just to leave it there. Why make an appointment and let me come in at 8 if there are other cars there?! Then they handed me a paper that I had to sign to leave my car there... I had to ask them to explain it, especially when I saw the number $138.00 at the bottom. They explained that that was their charge to diagnose it. They told me that I would be responsible for all payments and that my warranty company would reimburse me. When I spoke to MaxCare later in the day they said they had a national billing account with Firestone and used them all the time and that they pay Firestone directly. I got a call later in the day that the diangostics guy hadn't had a chance to look at my car yet. That the other jobs in front of me were "big jobs." They weren't unfriendly, but come on... they made an 8am appnt. It was their job to look at my car and diagnose it THAT day, if not fix it. ESPECIALLY if they are charging me that amount. They said they may not look at it until Saturday. Unfortunately, MaxCare needs to authorize all repairs once they receive an estimate, and they are not there on weekends. This means that the ball wouldn't start rolling until Monday morning. I told them not to bother and I picked the car up after work. It was annoying, but I am glad that I didn't have to give them their business. I understand 130 may be standard but they did not explain that to me when called or when I got there. And if I am paying that expect them to respect my time. I also get that they can be busy and get behind, etc, but they didn't acknowledge that they were inconveniencing me or that their appointment procedure was meaningless, etc. In general, just an inefficient place and overly priced. read more

I've had nothing but great experiences here. I live in the area and have brought my car in 3 or 4 times now for everything from shocks/struts, new tire, tire repair as well as an oil change. The staff seems to always be working hard so waiting a few minutes to be helped never bothered me. Good team, thanks for the great work! read more

My car battery died. I wanted to get an Interstate battery so I went here. My customer service experience was good from start to finish. They seemed knowledgeable. They were courteous, quick and helpful. I'm no expert but it seemed like a well run shop. read more

I just wanted to say how disappointed my husband and I are. We came to this location for a transmission oil change for our Lincoln and some other services that we needed and they informed us it would take about 2 hours for our car to be ready. So I decided to tell my husband let's go to target while they work on the car we took about 1hr or so at target and decided to walk back to firestone with the assumption of course that the car wasn't ready yet so we pass to the pet store; Then my husband gets a call keep in mind over a hour later that unfortunately they don't have the proper tools to work on our vehicle. This was such a huge waste of time a inconvenience! How can you work at a location and not know if you carry the proper tools to work on a certain vehicle. I believe mistakes like these should at least be fixed properly NOT WITH A SIMPLE SORRY! That doesn't make up for our time wasted. read more

Bad experience, employees are rude and you might wait 2 hours for a five-minute work, and it might be even longer if you dont ask them when they are going to take your car. read more

Just went recently for an oil change always count my quarters left in the car before every oil change had $8.25 worth of quarters before the oil change had $1.50 after. Long time customer will not return. It's not the change it's the principal that matters! read more

Great place! I haaaaate getting maintenance done on my car. I know no one really loves it but I just really hate it. Mostly because every time something goes wrong with my car it's going to cost a lot. I'm a poor college student and my wallet has spiderwebs in it. I needed a water pump replacement on my Jetta and it was going to cost a pretty penny. I compared rates between this location and 4 or 5 other auto services. They not only had the cheapest rates but some not-too-shabby reviews. I've dealt with the folks here twice now for some very pricey services and they are more than accommodating and just all-around nice people. Not much to ask for an auto service company but for some reason other places just can't get it right. I also forgot to print out a coupon I saw online so the guy just printed it right there from their computer and applied it to my total. No hassle at all. That's what coupons are for right?? To use!! I unfortunately don't live close by but it's worth the drive for me!...or should I say the tow?... Happy customer up in here. read more

On Friday, December 7th I was headed downtown Chicago to a Christmas party from the northern suburbs. At 6:00 PM I was traveling the on Edens and Kennedy Expressways when my brakes went totally out. I was fortunate that I was in stop and go traffic and made it safely to the Addison Exit where I was able to stop at an "Accident Investigation" lot. By the time I figured out what I wanted to do it was 6:30. Firestone had the latest hours of the places in the area, so I called them. They gave me the name of a tow company that was there in less than 30 minutes. The tow was $30 cheaper than the $100 estimate. Things were off to a good start. I arrived at Firestone at 7:00. I was a tad shook up about the incident and everyone was very kind and friendly. I really wanted to just leave the car and get to the party. They asked if I would stick around so they could see what it might take to fix it. Long story short, I needed a brake caliper replaced. They said they had the part and could get it fixed before they closed at 8:00. I was on my way to the party by 7:30 and picked up my car on the way home . What could have been a disastrous evening for me turned into one of the best customer service experiences I could imagine! Many thanks to everyone at the 3650 North Elston Avenue Firestone location! read more

On the phone, Firestone quoted me $147 for a Honda Fit battery complete with installation and taxes. When I got there, the serviceman said, "I could have sworn you said Honda Accord" and then told me the Fit would cost OVER $200. I refused. Even the Honda dealer had offered a better deal of $189. The manager had to come over and match the original quote but now I had to pay tax. My total wound up about $160. I refused the "complementary complete inspection" because I had just done one with the Honda dealer, which was how I knew I needed a new battery. Besides, there was no way I trusted this place after their initial deception. When my service was done, the serviceman said something to the tune of well we don't know if your alternator or anything else is all right since you denied the complementary inspection, but we checked the battery. Well, the new battery is fine, but this place seems to be getting quite a few bad reviews. I will never go back there. read more

Very rude manager I think his name was mark not sure ,and there prices are not consistent at all ,I would go anywhere else but there

Unprofessional managers! Alberton took care of my wife and she said he was the most inattentive and unprofessional person there is! If your going to get your tires done or any mechanical work go to Cassidy's tire, at least there you won't have to deal with unprofessional managers. read more

I just got an email about 15% off tires and service for Firestone Complete Auto Care. This offer expires on March 3rd 2009 so hurry up. Click here: http://www.sharethecredit.com/email/firestone_b/ read more

Wow just when you think your are safer going to a big name company like Firestone, think again.....I took my car there leaking antifreeze and was told I needed $1800.00 worth of work including an intake manifold gasket. Left there to get a second look from another mechanic and truth was I needed two hoses! Seriously guys WOW! I can only wonder how many poor customers trusted them and the name and got work done that was never needed. SHAME ON THE GUYS WHO WORK HERE! Hope your daughters, mothers and sisters never get taken by the likes of someone like you! HORRIBLE PLACE TO GO! read more

I did not go in for maintenance. I can vouch for the quality of people they hire though. I dropped my phone on the way out to the airport. Frantically, I called it and Frankie picked it up. He held on to it until I got back in to Chicago, and returned it to me without a hitch. I just wanted to commend Firestone for hiring good, honest people. Frankie's the type of guy that makes the world a better place. read more

I took my car in because the engine was stuttering and I wanted a front end alignment. They talked me into an $85 diagnostic test and said they couldn't do the alignment unless I replaced the ball joint ($450 dollars) so I did it. Then they said it was stuttering because I needed a new air filter and a fuel system cleaning. ($130). I said ok and they did it. When I drove the car home the stuttering was still happening and now my check engine light is on. (It wasn't on when I took it in). Now they want me to pay for more parts and services when I've already broke the bank on things that didn't fix my problem. read more

I wanted my tires rotated before my road trip last weekend. The Chicago Car Guys referred me to them and they were extremely affordable, fast, and professional. read more

I have a new Honda and needed a replacement tire shipped to me because they couldn't get it from their suppliers. I dropped the car off without an appointment and they worked on it a few hours later as they said they would. They were polite, professional and their price was reasonable considering I put a bunch of fix-a-flat in the tire, my mistake. read more

I used to go here all the time for oil changes and the occasional minor repair...NO MORE!! All you need to know is this, I was quoted $486 for an alternator (part and labor) and was told I needed a new battery for $115 (part and labor). I went to Auto Zone, bought the part for $119 and had it installed for $85. And guess what, nothing is wrong with my battery. The kicker to this is that the guy at Auto Zone said that Firestone gets their parts from them. They sell the alternator to Firestone for $80. When I asked how much the part was from Firestone (to see if I could bring in my own and just pay for labor) I was told $345!!! I am all for companies making money but I am not willing to pay a 425% mark up and neither should you!!! read more

The right front lower ball joint continuously loosens because of the lack of caring and expertise shown by the staff there. I reopened my previous complaint claim with Firestone after finding out that the correct work was not done. I was told by Firestone staff that they replaced the right knuckle, which they did, only it is not the correct part. This causes the ball joint to loosen. read more

On the morning after my bf's birthday party, we decided to head out to the suburbs for Stitches Midwest. While cruising on the highway and eating a Dunkin Donuts bagel, a warning light went on. Suddenly, the car felt funky and we had a flat tire around Addison and Irving Park on the highway. After heading to a local gas station to change the flat, we found Firestone. They were the only place open on Sunday with tire repair and replacement service. When we came in there in the late afternoon, they were super helpful and quick. The facility is clean and well kept. They had really clean bathrooms too. The bf and friend returned there later to discuss the car and tire replacement while I shopped at Target. He wanted me to mention that the replacement tire was $10 cheaper than other places listed while still being the same brand. He wanted me to note that were a little cranky and rude because it was near closing time. This Firestone saved our day with a new tire and good service. read more

I've brought my car here for a few things and have always been impressed with friendly and honest service. This last trip was for a few things I didn't feel comfortable doing on my own, and I appreciated that they addressed my problem (by greasing a part instead of just replacing it, as I thought might have been needed!), and suggested a few other repairs that I already knew needed to get done. They got the repairs done in the time suggested, and at the price they quoted (which felt reasonable for the amount of work). In particular, as a woman, I appreciated that I didn't feel talked down to, or that someone was trying to convince me to do things that really weren't necessary. I know everyone is quick to point out when bad service happens, so I just wanted to even things out and say I'll be happily bringing my car here for any future work! read more