I walked out to my car after work to find my rear tire completely flat. I called Firestone in National City on Plaza Boulevard but was told I would have to leave my car overnight because there was only 1 tech on duty & he was working on a big job & they were closing at 6pm.. Since I only have one car and have to be at work at 7 AM that was not an option for me. Out of desperation, I frantically started looking for another Firestone in Chula Vista, after calling 1st location, I was told the same thing. I called the 2nd location in Chula Vista and thank God "Julio" answered the phone. After I explained my situation to him, he calmly said " ok, if you can get your car her ASAP, we will wait for you & take care of your tire problem, just call me when the tow truck is on its way to our shop. When I arrived, another wonderful man by the name of " Alberto" helped me. He too told me everything would be ok, too sit down & relax, & they would fix the problem & not to worry. They both were extremely kind, patient & professional. I highly recommend this particular Firestone location at 803 Broadway in Chula Vista. They saved the day for me. They are the BEST!!!! I will not be going back the National City location. Go to this location ! ! ! read more

I had my work truck serviced recently at this location, and the service far exceeded my expectations. I received my original quote and was told my truck would be ready the next day. They got to work on it and called me the same evening letting me know my truck was available. Jonathan was super friendly and very informative. He gave me accurate information and made the purchase of a new set of tires seamless. I appreciate all his help. read more

The work on my car was great. So was the service. Highly recommend Firestone in Chula Vista for your car's maintenance. Thank you Edgar, and Julio for the work. read more

Horrible place!! The people here are disrespectful! I bought a car from someone and they told me they'd pay for it to get it checked out here, the manager Julio V is friends with the guy and he didn't want to give me a copy of what was done to my car( because he did nothing to it.. He did it under the table) he willingly gave the keys of my car to my brother and when I told the manager I wanted to speak to the supervisor he got mad and told me that because I was "giving him attitude" I had to give him the keys back because he was "doing me a favor" by letting me take the car without his friend paying for my fake inspection when I told him he gave me the keys already therefor I could take it he threatened me to call the cops if I took the car out of the property.. Both me and my brother told him to call them and he never did.. Because obviously what he was doing was wrong.. He was disrespectful to me because I'm a girl and as soon as my brother would talk to him he'd change his tone.. I never disrespected him nor did I ever speak down to him I simply asked for a copy of the work that was done as well as to speak to the supervisor but nope.. Super horrible customer service.. I currently have a case opened and waiting for a call from them so we can go over what happened that day.. Avoid this place and go to another Firestone!! Please read more

Bought a tire that cost $242.00 two day later went to Discount Tire purchased same tire for $173.00, Discount Tires is just down the street from Firestone. I had been long time customer and had taken cars for all mechanical issues.....no more not when they try to rob a loyal customer! read more

I decided to take my car to the Firestone in Chula since I've had good experience with the one in LA near where I live. The guys were friendly and really give a sense that they are looking out for your best interest... Don't be fooled! It's all an act. The reason I gave them 2 stars is because they did properly diagnose the problem that I had - I had a small external leak in the coolant system - but they grossly overestimated the cost for the repair and suggested some unnecessary "coolant flush" for an additional $99. So the total repair estimate was $445 to replace two hoses and sensor. I was obviously skeptical since I knew that these parts are really cheap to replace (about $20-$30 each part), so I went to get a second opinion. The repair shop I took it to was a little inconvenient for me, but I trust them and I wasn't spending $445 to replace two cheap hoses and sensor. Turns out that I didn't need the hoses, all I needed was the sensor and the total repair cost was $150. The Firestone quote for just the parts was $264. The repair shop quoted me $96. I wouldn't trust Firestone to repair anything on any vehicle I own, but for diagnosing the problem they're probably all right. read more

I scheduled a appointment at 2:30PM for a friday afternoon. I came in @2PM and they said it would be done in about 2hours or less just for a tire rotation & oil change. I waited till 5PM that day and I asked if it was almost done. However they havent even touched it. I saw it was still in the same parking spot 3 hours ago. I basically spend my whole friday there for worthless nothing. I was so pissed off. So I went over to Jiffy Lubes instead and immediately when I arrived they started on it and got it done within 20minz. Firestone is definitely not worth it. Especially when I'm coming in just for some maintenance that takes just 20minz. And on top of that I scheduled an appointment. read more

Absolutely horrible service. There is no need to make an appointment of you are a returning customer because their policy is to take new customers first. Screw the returning customers, right? Especially if you're going to have something redone bc they weren't efficient the first time around. This policy is a joke. I guess they aren't concerned with consistent clientele, they just want you in the door the first time. read more

The Service Manager Jonathan Reyes truly exceeded our expectations with his commitment to insuring customer satisfaction. Overall, an excellent experience! read more

So after being a long time customer and servicing my car at Pep Boys (whether it was in Florida, New York, or here in California), I decided to change it up and give Firestone a shot. I brought my car in today for new tires, an oil change, wheel alignment and a general inspection of the vehicle. The techs here know what they're doing and talking about and they're friendly and answer all my questions with professionalism and care. One of the techs here Julio brought to my attention that there are a few recalls out on my car for the timing belt and the windshield defroster, but after I showed him that I was in the clear on my carfax report he said that I was good to go and that it meant that the problem was already taken care of at the dealership before I bought the car. It was nice of him to bring it to my attention when most technicians wouldn't even bring it to your attention and just bypass it hoping everything go will be ok or just hope that it breaks so you can come back to spend more money. Definitely going to be a Firestone customer from now on with their professional service and their customer care. I'd give them 6 stars if I could. read more

Great service, I brought my car for an oil change The prices are fair and I was out of there in less than 30 minutes. Jonathan Reyes was very helpful. read more

Firestone NEVER fails me! I've been coming to this location for over 5 years now. Jonathan and Julio ALWAYS take good care of me. They're customer service is amazing and are always ready to help and give recommendations. I started off with only bringing in my vehicle and now I have all my family members bring in their cars too. Firestone is like family! read more

I called Tuesday morning and had spoken to Johnathan about my Jeep needing some repairs. It was such a relief to hear that it wasn't going to be a problem that I couldn't be there as I had to work. Geico informed me that I'd get a 5% discount on my services and when I told Johnathan, he said he'd give me a 10% instead. After my Jeep arrived he maintained great communication with me while I was at work letting me know each step he was going to take, making sure I was in the know on what needed to be done and what the costs were going to be. He let me know that my car also needed an oil change and charged me a lot less than the last place I took it to for synthetic oil. Johnathan was able to give me a very reasonable price on ALL of the services him and his team provided. To top it off he worked around my work schedule to have someone pick me up during my lunch so I can get my car back and all within the same day. I really liked my experience and really felt valued and taken care of. I'll definitely return to this Firestone in the future (when needed) and would highly recommend them to anyone. I'm actually going to be returning Friday to get my tire sensor replaced at a lower rate than what I was quoted elsewhere. read more

These guys really care. I brought in my car to find out why my AC wasn't working. The service to check my car for leaks and check the performance of all the parts was a fair price. Turns out my system was just low on refrigerant. So I had the system evacuated and recharged. 2 and a half pounds was needed and the total cost of for both the check, evacuation, and recharge was just 200 dollars. But it turns out there was still no cold air blowing in my car. I was pretty upset, and they checked it all out and they found out there was a bent pigtail connector in there. There was no way they could have found this problem beforehand since it was electrical. Jonathan, the store manager, went ahead and fixed it and reattached it for free! A 130 dollar job! I was very impressed by their commitment to customer satisfaction and I am very grateful for the extra effort they put into finding the problem and resolving it. I recommend anyone to walk in and give this place a try, they do care and they do a great job of explaining all parts of a job to you. I'm so happy I have cold AC blowing in my face in this hot San Diego weather! Especially in my car with its leather seats. I'm a very satisfied customer. read more

Jonathan R, the service manager always provides the best service. He always makes suggestions on how to keep my vehicle in good shape and safe conditions. Recommend this place and Jonathan's great service. Will always take my cars here. Happy customer! read more

Jonathan was a great help. I came in for an oil change and the team worked with me to show me that there was a non-repairable screw in my tire. I wasn't planning on buying a new tire but Jonathan worked with me to get me a new tire at a price I could afford. As he said he "just couldn't let m e drive out of there with an unsafe tire unless he had done everything he could for me". Great service and a great price. I will definitely be returning. read more

Extremely long waiting time. Terrible service, some readings on my alignment check was crossed out with a pen then new values were hand-written instead. What is the point of using a machine that's not accurate? Out of my 3 visits, average waiting time was 3hrs! Would never go back to this branch again! read more

Finally got the time to do this, Came in three weeks ago for a basic oil change, no problem First time here, but guy told me I needed brake flush and showed me a test strip. Yeah. It was brown looking and in the range of needing to be replaced. HOWEVER Since I had my brakes changed not two months ago and had a brake flush then I knew that I didn't need one. SO What can we all Gleam from this? They are trying to SCAM you in spending $90 on something you don't need. GO here for the cheap oil changes skip everything else! And FYI just to be curious I checked my brake fluid when I got home, It was nice and Green(Clean). Bah. read more

I brought my Dodge Grand Caravan to be check from an oil leak, that I had just discovered yesterday. I spoke to the manager Jonathan Reyes over the phone, about the oil leak and he advice me to bring it in ASAP so my van could be check right away. Mr. Reyes said when ever there's any type of oil leak on any vehicle its best to have it inspected as soon as possible. The problem was an oil leak or (valve cover gasket) I don't know how to explained it, because I don't know anything about cars. But what I do know is customer service, from my conversation over the phone with Mr. Reyes he was very professional and so was everyone else from staff to mechanics. I'm very PLEASE! with Mr. Reyes and ALL his staff for taking their job very seriously but more IMPORTANTLY for providing EXCELLENT CUSTOMER SERVICE!!! Thank You Manager Jonathan Reyes and Staff from FIRESTONE. read more

First off let me start off by saying I have been Jonathan's customer here for about 3 years and this review is overdue. Jonathan and his team are EXCELLENT. He and his team have ALWAYS gone above and beyond to find me the parts I need. Not only that, without even asking--Jonathan finds me the best promotions available and provides me with options. If that wasn't enough, he is always able to work around with my hectic work schedule. Sometimes I ask "can you have this done is 2 hours"...without hesitation he makes sure it's done. I have purchased about 4 different sets of tires for many of my vehicles--in addition to misc parts and services such as their great lifetime alignment service. Jonathan is the perfect example of a customer service professional, an excellent manager, and a valuable asset to the organization. As long as he works here I will continue to be a customer and recommend my friends and family. read more

I just wanted to take the time to recognize Jonathan at Firestone Chula Vista for his OUTSTANDING customer service and professionalism. I was there yesterday 5/23/15. I have taken my cars several times to Firestone and I always ask for Jonathan because I have always received excellent service. I'm not sure why there are other reviews saying they don't treat returning customs well. I have never had that problem in the contrary. Everytime I go in or call to set up an appointment the service is great. I highly recommend this location. I've done oil change on my 2 vehicles, regular maintenence on my cars and new tires. Always Awesome Service! Again Thank you Jonathan for your time, patience in explaining what my cars need and making sure my cars get the proper service based on millage. You guys have great prices, way better than at the dealer. You guys have saved me money as well. You guys never try to make me pay for more than what I really need. Honest people! Not many places like this. Firestone should have more employees like Jonathan! Again Thank you! read more