Disappointed. Brought the car in with squeaky noise in the front wheels, but both the adviser and the technician completely ignored the said issue. Instead, they focused on selling preventive maintenance and tires. Still driving with the squeaky noise in the front wheels... read more

Decent. They try to up sell you a few times, but they did a good job and even reset the fancy trip computer in my car (which I was wondering how to do since they are not a dealer). Would definitely use this location again. read more

11/9/2017 As a lot of people say I wish I could give zero stars because one star is better then they deserve. Stay away from this Firestone. Got to the one at 120th and Colorado or 104th and Melody. I waited and waited to hear back from the store manager before doing this review. They emailed a satisfaction survey I marked yes to hear back from store manager. NO RESPONSE. This place is a joke. Had Truck Towed to them it was closest to area truck broke down. They could not figure out why it would not run. Asked them to find a oil leak. Was told it did not leak. I told them to look at the back of the engine oil all over the place they call back ya needs valve cover gaskets. So It was there agreed to the repair. Every time I had to call to check on the progress I was told by the lady answering the phone would say several times - this was just dropped in my lap to sure whats going on ( really every time I call you don't know whats going on ). Went to pick up the truck and came time to pay and the cost was higher then quoted - I asked the lady why and she said well it needed intake gaskets and throttle body gasket that was not in original quote. Ok why no phone call for approval. Answer This was just dropped in my lap. They where also asked to check on the brake warning light but after all the great customer service and communication I was done with them. After I picked up truck the next morning it would not start. I towed it to Firestone off 120th and Colorado. Received phone call about an hour after dropping it off that fuel pump was bad. They replaced no more starting issue. 11/10/2018 I Love Computer generated responses. Shows how much a company really does not care about the customer. 11/17/17 I see Firestone has removed their computer generated response. Good For You Firestone. They still have not reached out to me to resolve the issue. read more

If I can give half a star I would! Or no stars! They have such horrible service! And they also do half ass jobs! This will be my last time here! I dropped of my car, while telling them I'll be waiting. Decided to go to Safeway which was over and hour and 15 mins came back.... And my car was in the same spot I left it! Came in to speak to a manager and he said he's pulling it back now.... After an hour and 15 mins??? I don't have another 2 hours to wait since you said it takes 2 hours! Than when I said I wanted my car back he got loud with me!! And Said it'll only take 30 mins! Well if it takes only 30 mins why wasn't it done when I left for and hour??? Got my car back and my alignment is still not right..... Shame! read more

I have been a customer of Firestone since I received my drivers license. They have always provided fast and accurate service from a knowledgeable staff. That truly have gone above and beyond what I expected with their costumer service. Keep up the good work. read more

I recently moved from Fort Collins to Denver and I have been going to the Firestone in Fort Collins for years. Anyway, I stopped in this one while passing through to get an oil change. They told me I needed a whole new set of tires because they were "terribly worn", I just bought a new set 2 years and 20k miles ago from the Firestone in Fort Collins. When I explained this to the guy and also let him know they were under warranty he said maybe I should go back to the one in Fort Collins. Really? I left and the following week when I was back in Fort Collins I stopped into the Firestone there for a second opinion and they said the wear on my treads was totally fine. However I did need a new set because there was a nail in one that was not repairable and I drive an all wheel drive vehicle - at any rate this was still mostly covered under warranty. Today I got a letter/coupon in the mail from Firestone on 104th stating "When we last saw you, we suggested that you consider a wheel alignment for your vehicle" - THEY NEVER SUGGESTED THIS. Furthermore, the coupon portion is for a free alignment check, yet I purchased Firestone's lifetime alignment service 2 years ago. Now I'm concerned that they weren't just trying to rip me off but they're also incompetent. I definitely wont be going back. read more

I made an appointment for an oil change at 2pm. When I dropped my car off (at 2pm), I was told it would be 45 mins-1 hour. I went back at 3:15 and they were JUST pulling my car in to the garage to begin the service. They offered no explanation or apology. I told them to forget it and I took my car elsewhere. read more

Is it possible to give negative stars?? Took our car in for brake job. $450+ later got our car back totally undriveable. Bouncing all over the road can't even steer. Took it elsewhere. They said some one took our car off-roading ... hmmm. They of course say they did nothing wrong. And will do nothing. Do not go there! read more

If I could give less, I would. I took my car in to get it inspected to find out if it was worth fixing. I got a free inspection, which was awesome. The place was right next to my house so I could walk to and from and not have the hassle of someone else driving me or picking me up. When I went to go pick my car up a day later, they handed me a key that was not mine. I told them this, and they looked for 20 minutes before I finally said that they should just call me when they find it. When I didn't hear anything from them by the next day at 4, I called again. Still no luck, and the guy who had worked on my car wasn't answering his phone to say where he put my key. So they said he and the manager would be in the next morning, and I'd get a call then. Sure enough, I got a call, and they said they found it. Great news, right? I went to go pick it up and they tried to hand me the same key they originally tried to give me. When I told them it was wrong, one mechanic adamantly told me that it was my key, it was just really worn. After struggling for a few minutes, he was able to make it turn over. The kicker is that in the past I've been able to turn on a 93 Subaru (mine) and a 95 Subaru (my sisters) with the same key. So proving that it can turn over with a serious struggle doesn't prove its my key. I've driven my car for 7 years now every single day, and I know what my key is and isn't. And I never had trouble getting it to turn until now. I told him it wasn't my key, and gave him reasons I knew it wasn't, and he said that it was their only Subaru key and that it was old and that's why it wouldn't turn over. It doesn't look like my key that I dropped off, so I'm assuming they gave my key to another customer only to leave me with the key that doesn't work but once every now and then. If, some crazy how, that is actually my key (it's not) then they warped it and modified it to the point my car barely recognizes it and I am unable to both get in and turn my car on. Either way it doesn't look good. Do not use these guys. read more