DO NOT GO TO THIS SHOP. I saw all the 1-star reviews on another site and ignored them, hoping that my problem was simple enough to avoid any issues. I was wrong, had a bad experience, and nearly got ripped off. I had a slow leak in one tire and a rattle from the bottom of the car. When I picked it up, they had patched the leak. As for the rattle, they said they had completed an inspection and replaced some bushings on the exhaust -- all squared away. Of course, as soon as I drove away, the rattle was still there -- they clearly hadn't really found the problem or tested that it was fixed. I called the shop right away and spoke to Cory. He immediately responded with a sarcastic, condescending attitude, telling me that if the bushings didn't fix it, the problem was that I needed a new exhaust (note that he had never mentioned this when I picked up the car), and "I thought I'd give you the $10 fix instead of the $1800 fix." He then went on to say, "Of course, if you want to come in tomorrow, I can replace the exhaust for you for $1800." No thanks -- all trust was gone by this point. I ended up taking it to another shop with better reviews (Clausen's Service Center) and they found the problem immediately -- a broken spring. It was still a pricey repair ($800), but it fixed the rattle and the suspension is much improved. If I had listened to Firestone, I would have paid $1800 for a completely unnecessary repair that wouldn't even have resolved the problem. These guys are scammers with horrible attitudes. Do yourself a favor and give them a wide berth. read more

Just changed the tires there. The guy who provides various choices and gave the best guide and recommendation based on my own situation. Great experience there. read more

This place was great! Super friendly, very helpful, not trying to scam you, the team at the front desk have me genuinely great advice so I could choose the best options for my needs in the long term. Got me in and out on a Saturday in less than an hour. Free wifi so I got some email done on my laptop too! Recommend! read more

Some people seem to have had problems, but this crew has kept my old Dodge van running in top condition as much as is possible. I have had a significant amount of work done here and have always been happy. When they couldn't identify a problem, they didn't charge me for the time they spent looking it over. And today they paid for a cab home for me. Kathy, Dan, and Rich have ALWAYS been helpful and professional and honest. I'm a person who's actually replaced a head gasket on my own, so I'm not a naive owner, and I respect their work. Convenient location and hours, too. read more

For the third time, this store has lied to me. When servicing my air conditioning, I was told there was leakage around my water pump. When taken to another shop (Fred Jr's Minnesota Wholesale), they could find no sign of a leak, only a slight possible leak from the hose clamp (which he tightened for free). The quote for replacing the water pump was $461. Fred Jr's Wholesale Tire (https://www.mnwholesaletireandwheel.com) would have done if for $267 (without the $35 off coupon on their website). But it was not needed. Fred Jr's also gave me a free loaner car to use while they were checking my car. Also, Firestone had added in $100 to do a flush, but when replacing the water pump, one has to drain all the fluid already. All that is needed is to put in new antifreeze not pour back in the old antifreeze. I have two previous stories to share similar to this. Please be careful that you don't get taken! (I shared this information with the Firestone manager, and there was no concern other than to say people pay a premium because their location is close by.) read more

I rarely have such bad experiences that cause me to want to write a negative review...but for a simple single tire replacement I ended up being charged $250 here. The mechanic claimed that he couldn't get my lug nuts off and broke them (they were not rusted)...so I was charged an additional $88 in labor costs (more than the labor of actually changing the tire) for his incapacity that I don't believe was true...it ended up being over $120 more than originally estimated because of this. Ridiculous. I felt taken advantage of because I am a woman. Greedy and dishonest service. I will not be returning. read more

This is the second time in a few months that I got a flat tire from all the construction debris and potholes that are infesting Minneapolis of late. Several years ago I had purchased my tires at this Firestone which, for me, is very convenient. The tires I chose were competitively priced and have been great. At the time, I purchased their road hazard warranty. (Which I sort of looked at as an oversell...) Each of the 2 times I've recently been in for a repair, Joe and his crew have been awesome, the work was done quickly and well. I've always gotten prompt, courteous service and left happy. Thank you! read more

I had good experience here. yesterday my tire decided to deflate on me, all the places I called wouldn't see me, this place took me in right away and got the tire looked at. The guy was very easy to talk to, no high pressure sales, we discussed the condition of my tires and he said I could probably get by until fall. He patched me up and got me on my way. Price was fair too. read more

These guys are great! Granted, I've only been there so far to get snow tires, then have them removed. But the staff is always really friendly and nice. read more

WORST EXPERIENCE EVER! Very discriminating front desk manager Craig Banwell. I called ahead of time to schedule a appointment because my tire was leaking. So obviously I wasn't trying to drive around with a leaking tire and therefore made an appointment ahead of time to avoid any problems. When I get there I was greeted by Craig Banwell saying " WHAT DO YOU NEED? ". I was like what do I need??? A hello welcome to firestone how can I help you would you of been nice. Then he proceeds to just be very rude and then turned me down for service stating their machine could not work on my wheels. I was puzzled and immediately called other firestone stores asking if they all had the same equipment. All 3 stores I called said the same thing that they should have the same machines and working on my car was no problem. I went to another location and it was a night and day difference in service . Avoid this minneapolis store at all cost and save yourself time and money. read more

I've only been here for oil changes and haven't had any other major work done. They accept online reservations so there's no stress about having to wait or if they'll be able to service your car. Service is prompt. Haven't experienced too much upselling; they'll make some recommendations but if you decline its no problem at all. All in all, convenient place to get an oil change while you go run some errands downtown. read more

LOVE LOVE LOVE. Super nice guy took my call for an oil change and was able to get me in (thought it was reason for check engine light). He was able to change the oil, find a new gas cap AND put 4 new tires on within a few hours. He double-checked the error and found it was a system glitch. He also said my spare was good. Saved me about $500-600 of money PLUS my total was way less than I expected!!! HEARTILY RECOMMEND. Very clean inside. Treated me like a human with a brain. read more

This is the worse Firestone I've ever been to. They up the prices on services and rip you off. Compare to other Firestones, they charge a lot higher. They may seem "nice" but they are unprofessional. They care only about the profits, not the customers. Don't go here, especially if your not experienced with cars and prices. They'll trick you into paying more. Also, other Firestones apply coupons without you even asking for it, this Firestone don't even let you in on the deals. And don't even try to reason with the manager, he wont budge! Horrible experience! Never coming here again. read more

Incredible service and a great place to get an oil change very fast. I arrived around 7 this morning without calling ahead and was out by 8:30 am! read more

Take your car elsewhere. From expensive diagnostic tests that they will not tell you about in advance to additional problems once they have "worked" on your vehicle, it is not worth your time. I had a simple problem with my windshield washer fluid line needing to be replaced. The next day my battery and engine light were on. read more

The employees are polite and friendly but they are not organized or very good at communicating about cars. I brought in a used car for inspection and they looked it over then gave it back with almost no gasoline and only one windshield wiper without warning me. They said it would need to come back to get an oil leak rechecked but there wouldn't be an additional diagnostic fee because I had already paid for that when having dye added to the oil. Then they charged me for another diagnosis again anyway. So I think with the many employees involved they just don't carefully write down and repeat what the customer asks for and what the previous person said. The price ended up much higher than the estimate each time I talked to them, even not counting tax. read more

I've been coming here for years and have always had decent, speedy service. That said I'm basing my review on the interaction with one individual, the tire manager. I came in to pick up my vehicle, the elderly man took his time to service me like he was not going to help only his colleague was on the phone for a while so he had no choice but to check out me (who happens to be a minority women). He began to check me out and mid stream handed me off to his colleague like he was too good to check me out. He was rude, unprofessional and racist. I left talking to the manager and let him know that I have been coming some time to this location, I'm a paying customer and won't stand for that type of service. That said I will choose to service my needs elsewhere and encourage anyone else who is an ally of underrepresented groups, of women to not use these services until that individual is dealt with properly. read more

I have now had a few experiences with this location. The first time I came in for new tires to replace some old worn mismatching ones that the previous owner had installed. They had three of the new tires on hand and ordered a courier to deliver the other one and asked for an hour or so for them to arrive. After a few hours I called back and was told the courier couldn't be reached, he stopped and went to church (it was Sunday). While strange I shrugged it off and came back the next day to get the final tire installed. Two weeks later a single bulge appeared on the one of the tires, and upon bringing them back in was told that the only thing that could cause this was impact to the tire, and manufacturer defect was not possible. Again I shrugged it off, they only charged me for the road hazard and got the tire replaced. Two months later the nozzle used to inflate the tires appears to have blown off which is a first for me. I brought the car back in and they explained to me that the only thing that causes this was when I tried to inflate the tire I damaged it. I explained that the tires were new and I hadn't needed to inflate them again yet. They then told me it was because I hit a pothole again. So they are now replacing the tire again, charging me for hazard and for the tire pressure sensor that was damaged from air loss. read more

I've had the best service at this location. They are friendly, helpful, and so convenient. I drop my car off before work, and pick it up after work. The staff aren't pushy, do a fantastic job, and I've recommended them time and again to friends and co-workers. Thanks for the outstanding service! read more

This is the only place I will go for my car needs. I have always gotten great service and been treated very well. The staff is friendly and always does a great job with explaining exactly what they've done and their recommendations to keep my vehicle in top shape. Last time I was in was for an oil change and to have my snow tires installed, Mike was great! He explained that they were a little busy and since I hadn't made an appointment, it would be a couple of hours. I completely expected to wait and let him know that it wasn't an issue at all. I also mentioned an occasional rattling noise and he said that they would check it out. Mike called about an hour and a half later to let me know that the noise was a broken sway bar link and asked if I wanted that fixed as well. All needed repairs were done and I couldn't be happier! I can't praise this location enough! read more

This shop may be worth more than a 4 star review, but I didn't have them do much actual work for me. I took my car in for an oil change ($19 with coupon) and had them look at a problem my car was having with the heat ($22 for inspection). I dropped it off on a Friday after work, and the people working there were polite on the phone and in person. They got to it first thing Saturday morning and called right away. Turns out what was wrong was crappy work done by Autopia not three months ago, so Firestone recommended I go back there for the work- which the Firestone guy told me he'd do for free if it was him. Overall they struck me as polite and fair. They have good hours for people who are at work during the weekday, and the price they quoted me for work on my water pump (which Autopia will now have to do for free) was $500 less than what I paid at Autopia the first time around!!! I'd recommend them for friendly service and fair prices. read more

Don't bother with these guys. Sure, they have a nice clean office, and a few nice desk techs, but that might be it from what I can tell. I brought my 1973 Chevy Nova in for an alignment and was told these guys could do it. After getting my car back, having paid the folks, I noticed the alignment wasn't right. Brought it back in and was told I needed to install lots of other stuff to get in spec. Well, that would have been nice to know the first time. They did offer to give me another alignment, only if I paid them another $250 to have the part installed. I decided not to go through with it, especially since my trust in their service was diminished. I called them back to ask for a refund - and was HUNG UP ON by the store owner! Luckily it looks like I'll be able to get my money back, but talk about unprofessional. Seems like a serious of bad events ended up turning into some very serious bad customer service. Can't recommend these folks to anyone. read more

Mark your tires if you are having them rotated... I took my car in for an oil change and tire rotation. Prior to dropping it off, I marked my tires with chalk to see if they did in fact rotate them. They called when they were finished, confirmed they rotated them, and when I went to pick up the car, guess what? The tires were not rotated. When I went back inside to confirm my charges and point out that they weren't actually rotated the guy from the shop was rude and angry (the way you would expect someone to act when caught in a lie). They didn't even offer to refund me the money they charged me. Multiple calls to their corporate headquarters and still waiting to hear back from someone. All trust is gone. You deserve better... but if you can't find someplace, at least mark your tires. read more

AMAZING customer service by everyone at the front desk. I've had a few problems with my car over the past few weeks and they have been nothing but amazing. Reviewing all of the options with me and making me feel like I had an option. Will definitely be a repeat customer! read more

I've had horror service and ripoff attempts from other Firestone stores in the past but this one has always been very reliable, friendly, and fairly priced. read more

I've gone to Firestone for my last two oils changes. They've always done great work but what has finally made me write them a review is what they did for me when I wasn't even paying them for work on my car. I had an awful experience at a Honda dealership and wanted a second opinion on what to do. I talked to Nicole at Firestone about the situation who spent 15-30 minutes explaining what Honda was saying was wrong with my car and what a typical service charge for that is. I ended up deciding I was going to take my business to Firestone thanks to Nicole's help. I can't even explain what a 180 this company is compared to Honda. Nicole provided great education and really helped to validate my feelings about the situation (which I needed). I never felt like she was annoyed by the calls and felt like she really cared about my personal situation. She even remembered me when I called the next day to schedule an appointment with them. I'm definitely only servicing my car with this Firestone. read more

I won't be going back to the Hawthorne Firestone (in downtown Minneapolis) ever again. I simply can't trust them. It started about a year ago when I brought my (newly bought) 2012 Chrysler 300 in for an oil change. It was the first "nice" car purchase I'd ever made and really loved the vehicle. Anyhow, when I returned to pick up my Chrysler, two of the valve stem caps were missing (two shiny chrome nitrogen-fill caps that aligned with the overall appearance of the vehicle). Now this particular Firestone doesn't offer nitrogen-fill, so I asked WHY they were even removed. The only answer I received was "for a courtesy check," which again made absolutely zero sense to me because--even if low--the service station could not have refilled them with nitrogen. So, the loss of the caps was even more pointless. And Firestone's only solution was to simply offer me two cheap, green plastic replacement caps--since the chrome N2 caps were nowhere to be found. As irritated as I was, I chose to let it go. Clearly, I shouldn't have. Ever since that trip, whenever I brought my Chrysler into the shop (now with mismatched valve stem caps), I've repeatedly told the front counter person, "Do not remove the caps and check the tire pressure because they're nitrogen-filled". I felt stupid even having to spell this out so explicitly each time. I felt awkward and even a bit condescending in tone. But, I also felt I had to over-explain and stress it to them because of their history. Now fast forward to this past Friday (2/3/17). I brought my Chrysler in for another service appointment. I told the front counter person, as I always do, to not have the technician remove the valve stem caps. But when I came back, I saw in the comments of my service report that "air" (not nitrogen-fill, but regular old air) had been added to my tires because they were a few PSI low. I couldn't' believe it. I just shook my head at the sheer carelessness of it all. Again. Now this particular issue may seem a bit petty in the grand scheme of things, small change, whatever. But, my point is this: If I can't trust this particular Firestone with a simple request like this one, how can I possibly trust them with a bigger service issue--and potentially a far more expensive one? They've fully lost my trust. And trust is the most important thing to me when choosing ANY service. Simply put, they've failed in that regard. read more

Never ever go to this Firestone. You live downtown and you think it will be convenient? It's not. I have at least 5 horrible stories from this place - why I ever let it go on that long I'll never know. Here's an example. I towed my car in because it wasn't starting. They said it was simply out of gas. I felt stupid and said, "Okay, can you just throw some in and I'll be on my way?" They said no, that I had to walk and get some myself. It was down pouring rain, the nearest gas station was a mile away (two miles there and back), and they didn't offer to drive me even though their were two service center workers sitting around. That's not called being a bad service provider. That's called being a bad human being. I walked in the rain, got gas, walked back in the rain, filled up my car, and left without another word. (Found out later they have gas on site.) Don't go there. Don't call there (the lady who answers the phone is absolutely horrendous). Don't even look directly at the building (they might charge for that too). Go wherever you want but here. I went to Eliot Park Services right off 394 and was really happy. But wherever you go, it can't be worse than here. To put it in context, I created an "rating account" simply so I could comment on how horrible this place is. read more