Had gone to firestone in Tucson while in college, figured I could trust the company/brand in Scottsdale. 1year old civic, 15k miles...went in for oil change and was given a $600 list of recommended services.I declined (thank g.) & and took it to Honda for my next oil change (4k miles later) everything was fine. Firestone lost my business. Sucks most bc zipps is right next door. Boo!!!! read more

Done with this place!! Last time I scheduled an oil change around 8am and it took them about 5 hours to complete while I sat there and waited. With no updates provided to me until I finally asked. This time scheduled another 8am appointment for brakes to be replaced, including rotors and bearings. Was told 4pm the car should be ready. They've had all day, right? Well now it's not going to be ready till 6pm.. absolutely ridiculous! I gave them the benefit of the doubt the first time, but fool me twice. Customer service is very lacking, and they ALWAYS try to up-sell you instead of just focusing on the reason you brought your car in. It's a convenient location, but with the hours and hours of waiting time even with an appointment, it's definitely worth going somewhere else. Avoid this place! read more

I dropped my car off for a new set of tires and to have them try to fix the back window. The back window wouldn't stay rolled up all the way. I was pretty disappointed when I picked up my car and the window was now completely down inside the door. They didn't even mention what happened with the window, I had to ask. I was told that they tried to fix it but once it fell inside the door they couldn't do anything unless I scheduled another appointment and brought it back in. I couldn't just leave my window down so I went home and googled how to fix it. It took me a couple of hours including researching the issue but I'm pretty sure they could have done it in less than thirty minutes. They called me to pick up the car a few hours before they closed so I don't know why they didn't fix the window. read more

The absolute worst service EVER!!!! Had an appointment for 8am. By 11 I called them and they said another hour. 3 hours later the car was not touched and still parked where I left it. When I called them again they said another 1.5 hours. I won't use this place again and strong discourage anyone to do so read more

I have been to this Firestone about 4 or 5 times and each time I have had a great experience. My car has been less than reliable lately so they know me by name at this point. I have frequented Firestone for tire checks, oil changes, and fuse checks too. They are always really consistent and trustworthy. If you need a auto care place to rely on...this one is it. Especially this location, they are the bomb! read more

Buyer beware. Do not use this company. It's a complete rip off. I brought my 2011 mercedes benz in for an oil change to save a few dollars. On check out they gave me a reading of my battery, saying it was very low on amps. That I needed to replace it immediately for a cost of $467.00. I was a little leary so I brought it to Schumacher Mercedes Benz in Scottsdale and the bakery was fine. I would never trust these guys again read more

I've visited this shop 3 times now and have come away very satisfied with the experiences. Everything from wheel alignment to differential fluid replacement: they do it all and at a reasonable price. I particularly like that their work is guaranteed nationally. read more

The manager and service techs (Marcus and Blake) at the Scottsdale location on Camelback Road are consummate professionals. What we thought to be a bad battery required a minor adjustment to the interior light switch on our Subaru Outback. These gentlemen were gracious, accommodating, and funny to boot. Yes, they're going to be our "go to" auto techs anytime we need our cars serviced. read more

Having put off the routine oil change for a week due to working over 70hrs, I was not intending to have such a wonderful time at Firestone! First things first, CHRIS AND BILLY ARE WONDERFUL PEOPLE! I couldn't believe how wonderful the customer service was at this store. I made an appointment online the day prior strolled in and was greeted right away. Chris was behind the desk, and Billy was assisting another customer. Right away Chris brought up my information had my key in hand within 3 minutes. These guys don't mess around! Having worked in customer service, and taking a lot of pride in being in one of the best industries in the world, I tend to judge people and easedrop out of habbit. I was amazed. As i sat down i over heard Billy being to most formal and informative to a nice young woman about her bill. WOW! I couldn't believe it! Then it got better, he told her about upcoming deals and offered so much information about her vehicle it was amazing! You come in to an autoshop and expect the worst. They want to tell you about how this and that is broken, or how something needs to be replaced or you can't drive out of the store... I have heard that one before, I still can't believe it. Not at this store, no snake oil salesman here! A breath of fresh air to hear some honesty from someone. Some time passed while I waited for my car, this whole process didn't take long approximately 30 minutes. There were others in line ahead of me of course. It was kind of weird to see Sunday was so busy! More calls came through, Chris and Billy were busy, air conditioning problems, battery problems and new tires were on the list and on the way in. Then something amazing happened, the time started flying by, I asked maybe 20 questions about my car, the services they were providing and just how they were doing today. These guys are some positive awesome people. Smiles all around just being real, honest and good people. My car was up Chris handed me the bill promptly and I couldn't be more thankful! Everything checked out, I was on my way back on the road again! IF and trust me you should choose to go to Firestone off of Camelback be prepared for some of the best car services in town! The people are amazing, the facilities clean and the feeling of positivity can be felt right as you walk in! BONUS: Chris and Billy were helping someone as I was walking out. The battery had gone out on some very nice womans Sunfire. They didn't hesitate to provide the same great service I had been enjoying while I was waiting for my car. So much so that while I was walking out the nice woman was so happy and positive she joined in telling me have a nice day! This has restored my faith in my Firestone and I will continue to come back to them. read more

Needed a tire fixed on a Sunday afternoon and they did it in about 5 minutes - For FREE!

I had a Saturday appt for 10am. 1pm, still hadn't looked at my car. Rescheduled for noon Sunday. Left it overnight. No one called about my warranty when I checked progress at 11am. Got a call at 11:55am. They stated that warranty or not they can't get the strut from any supplier in their national network and suggested I take it to a Mercedes Dealer. 2 days I'll never get back to tell me they are incapable of fixing my car. They stole my time. Shame on me. Never again. If I paid them specifically to mess up the situation they couldn't have done it better. Moral of the story, go to a dealer. Do NOT go to Firestone. Not this one anyway. The people were nice but not capable. Cheers! read more

The guys here are awesome! So helpful, knowledgable and friendly. I've taken my car here 5 or 6 times for a variety of reasons and I've left happy each time. Highly recommend this place to anyone looking for honest car care. read more

These guys are so awesome!!!!!!! Scott helped me out so much!!! I had an issue with another location and Scott got me right in and fixed my car in literally 7 min. These guys are incredible!!!!!! Go here!!!!! read more

Holy shit! What a difference . After a year, I gave em another chance, and it's been good. I am talking refer mom & dad here good! Will keep advised- read more

Place was amazing. Took my BMW to get oil changed and fixed a few other things that were leaking as well. Got six months interest free financing didn't have to pay a dollar that day. Super friendly and informative staff on a Saturday at that. I live out of town that doesn't service BMWs and drive here for the good service. Great place! read more

There was a minor mishap with an oil change but I have to say that Firestone handled it better than I could have asked for. Their customer service and follow thru was amazing and very much appreciated. read more

They seem too busy or understaffed. My husband took his van in for an oil change and said he was flexible on getting back that day or next. Two days later he got it back but he had to call to see if it was even done. He made me a 7 am appt for my oil change for next day and they confirmed it would be done by Noon if I dropped off first thing. I had it there at 7 am, reconfirmed the timing, and I am still waiting for the vehicle at 12:30 pm. I've been coming here for five years - something has changed. It's just not as reliable as it once was. read more

Been here a few times. Friendly and honest staff. Choice between Zipps and Clancy's Irish pub in the same parking lot. Talk about convenience! read more

I went in to get a small hole in the center of the tread repaired on a new tire. The guy said he couldn't repair it and promptly went in to try to sell me a new tire for $220. Walked out and went down the road and an "honest" tire store fixed it for $20. They could have earned a new customer but now I'll turn everyone away from this place I can. read more

Had a slow leak, they patched my tire for free and get me on the road in 15 minutes. Very friendly and I will definitely use them in the future read more

It is intimidating for a woman to go into an auto shop by herself. Ask for Dan he is the man! Daniel is very trustworthy and he made my experience unforgettable. He went above and beyond his job description to ensure I had a good experience and i did so I will in fact be back!!! read more

Cracked our wiper fluid tank doing a brake fluid flush and oil change. Didn't offer to fix or replace. Won't go back.

Took my car twice in one day for two different issues (not Firestone's fault). Both times Scott was awesome! He went above and beyond to help me. This location has the best techs and service! I would recommend this Firestone to anyone who asks. read more

Brought my Buick in for a simple oil change and was told that I had $2348 worth of oil leaks. I have never seen a single drop of oil on my driveway so I took my car for a second opinion. Thank Goodness the other (more honest) shop told me that absolutely NOTHING was needed! I will never set foot in this location again! read more

I can't thank the guys at Firestone esp Chris and Ceasar for taking such good care of me and my truck! They were very professional and courteous and kept me appraised of the costs throughout the process of restoring my truck to running order. My truck was a mess (having been parked in my carport for 2+ years), and they restored it to good running condition in 1 day. Amazing! I would highly recommend this Firestone to anyone! read more

I was very upset about the car trouble I was having. Firestone restored my faith in auto repair places! Zach and Paul both took amazing care in updating me about my vehicle. They fixed everything right away. Zach told me about a coupon they had online. I will probably only go here the rest of my life. Seriously. read more

I have been a loyal customer to Firestone for over fifteen years and I had the worst experience recently at this location. Being that my daughter is in Arizona by herself, I had her take her car to this location to have her car checked out since it was overheating. The associates completed a wonderful job; however, the manager was not helpful when it was time to pay. I have always been able to pay for her services at Firestone by authorizing her to utilize my Firestone card. The manager did not allow her to utilize a card that was associated with the car and my account. My daughter and I tried to explain to the manager that this is the first time that we have ever had this issue at any location. He was very hostile during this conversation and told us to call customer service to add her on as an authorized user. This is on a Sunday, so customer service was closed. We also explained this and he suggested that I come in; however, I live in Tennessee! From Tennessee, Kentucky, and the Phoenix location on Van Buren, I have never had this experience or heard of this. He said that this policy went effective 6 months ago, but we utilized the same process the 4 days before at Phoenix. There is no reason why the manager decided that it was okay to continuously yell at my daughter while she is already panicking from car issues. He should have asked for my authorization and provide the best customer service. Instead, he decided that it was okay to yell and argue back and forth about a process that has been done numerous times. I will never be back at this location again and I hope that you all work of providing superior customer service to ALL of your customers! read more

Set an appointment to have my oil changed, they said would take approximately 30 minutes. I came back 1.5 hours later and my car had still not moved. Took them another 45 minutes to finally complete the oil change. The oil change was fine but customer service is terrible as they never even apologized for the long wait or mess up. read more

Took more than two hours to get an oil change when I already had an appointment. They told me it would take an hour. Total waste of my time. I won't be coming back here anytime soon. read more

Brought the car in for a tire repair and an oil change. The identified and another tire with a nail in an let me know about a low charge on my battery. Repair both tires and did the oil change. They didn't charge me for the second tire repair because they took a little longer than promised. I appreciate that they noticed and cared about taking more of my time. Hi marks for attention to customer and integrity. read more

Went in for an oil change and for them to check on my back window was halfway up and would not roll up anymore, when I got there I was told that it would be $100 for them to look at the window so I declined that service and told them I will have a dealership look at it. When I returned to pick up my car my window that I initially wanted to check but then told them not to was all the way rolled down. This was frustrating because I told 3 different employees that the window will not roll back up. When I returned to the store to talk to the manager about what happened he declined that they touched it at all and that it was "the windows fault". I have been driving with it down like this for 2 weeks now and this has not happened to me once. When I asked for him to put it back halfway up like the way I brought it in, he exited the garage, got in my face trying to intimidate me then proceeded to tell me to "get off the property" when I told him not until they fix there wrong doing he threatened to call the cops and have them charge me with trespassing. I am extremely disappointed that this was the person in charge and who Firestone sees fit to have as the face of there company. I will definitely not be returning to this location and or company due to this experience.I have never had a worse customer service experience. read more

Today I purchased two tires for my car, I was blown away with the service at this location. I chatted with the guys at the front desk about different warranties etc and I did not get the vibe they were trying to sell me anything, rather fill my need for new tires with my best option. I did not have an appointment and walked in, the had several other cars lined up for work. The entire time to replace my tires and perform an inspection was roughly two hours... I couldn't be happier with that as a walk in on a Sunday afternoon. Once the inspection on my vehicle was complete they called to explain my brakes were in much better condition than I had expected, but my battery needed to be replaced. The battery is brand new, they mentioned it looked new and suggested I bring it back to where I bought it for warranty rather than try and sell me something I don't need. I feel this location puts a large value on integrity when doing business and I would recommend them to anybody. Great work guys, see you for my next service! read more

I liked their service. Very friendly and welcoming. They seem to also care. Only thing is, I just had to wait awhile which I'm sure is just like any other place. read more

I had an issue with a previous installation of new tires and rims the day before. I was flagged down on the freeway by other drivers when they noticed my rear rims were wobbling. I called this location close to closing time after I pulled off to the side of the road explaining the problem, they told me it was no problem and to come on down. Turns out the previous owner of my car had installed a shim on my axles to make my old rims fit. This caused the new rims I bought to appear to fit but they actually weren't seated all the way on the axle which caused the problem I was having. Eric Dubberly and Julius Curly went above and beyond to fix my problem. Eric did extra research online to see what the actual diameter of my axle should be which helped him determine that there was an aftermarket shim installed. Once they diagnosed the problem and removed the shim my rims went on all the way no problem. They didn't charge me for any of this and stayed after closing to get this done for me. They really saved the day for me, excellent service all around! read more

Friendly people, fast service, good pricing. I have had nothing but positive experiences here. I've been in 3-4 times recently and each time was as easy as the next. I'll keep coming here. read more

Called them around 4pm yesterday and asked for an appointment that afternoon or the next day. I needed an oil change, brake pads and the annual uber inspection. I was told that I would be first in line for the morning and they set the appointment for 6am. This sounded weird since it says they don't open till 7 but I thought maybe the manager was coming in early or something. I drop the vehicle off at 6:41 and was told they would call before doing the brakes. Waiting, waiting, waiting. 3:30pm the next day I call to see how things were going. The girl that answered the phone wasn't sure but said my car was on the lift and just wait for a phone call and check my voicemails. Waiting, waiting, waiting. Still no call, they close at 7, so I show up at 6:45 and my car is in a bay with nobody working on it. Five minutes later, they call and say your car is all finished. I say great, I'm here. The cashier rings me up for the oil change and inspection. I ask about the brakes, yea, we strongly recommend new brakes. Well, that's what I said yesterday but thank you for the 24 hour oil change! read more

Firestone Complete Auto Care - 24hour oil change - Auto Repair Near Me - Scottsdale, Arizona

I have been bringing my vehicles to Firestone for many years in the north valley. I have just about lifetime everything on all my cars. Recently I have been around or in the parking lot where this Firestone is located. A few weeks ago, I noticed an employee driving a customer's vehicle erratically. Way too fast for a parking lot. I thought it was an isolated incident, but then a few weeks later, I took in my car for service. On the way home from picking up my kids, I noticed a car just like mine zipping past me onto Camelback. Then it went ridiculously fast all the way to Miller then practically drifted south onto Miller. That was extremely dangerous to the general public. I confronted Sebastian and he made excuse after excuse. The employee is a 12 master mechanic... Dale Earnhardt knows when he is putting other's lives in danger. I will not tolerate anyone driving my car like that. The manager did nothing. Never taking my vehicles there again as they apparently treat all cars like that. Their master mechanic must be immune to harming anyone or anything per the shop supervisor Sebastian. read more

Chris fielded my distress call regarding my battery at about 6:30pm and instructed me to come in. Not only was he quick to get my battery and electrical components looked at, he and Joey stayed past closing to explain everything (in terms I understood) and get me back on the road!! So thankful for their quick, kind and professional service especially so late in the day! Will certainly be back of I need to be!! read more

These guys are great. I always bring my car here. They can be a bit on the pricey side, but they always seem to get it right, and they are budget conscious, which can be good when the repair bill starts to add up. read more

I recently took my car in to have the front end checked as it was acting funny. When I recieved my estament I did not look at it that close as they briefly went over it with me. I looked at it a lot closer when I got home. I found that they were going to charge me for parts that are in an assembly and not individually sold. Just because I am a woman does not mean that I am not mechanically inclined. read more