Had a problem with my car so I took it to this firestone. They diagnosed the problem and gave me a price. I did some research and the price of the part that I needed was much more than what they were charging me, from the dealer. So they were apparently using aftermarket parts, which I should have been told about. In addition they tried to sell me a bunch of other services on my car that they told me that I needed, which I had just done at another place a few months earlier. They should have easily been able to tell from looking at the car that it was already done. They are basically adding all sorts of unnecessary stuff to increase the bill. Probably most ppl will not go for the extras, but will go for the reason that the car is not working, and then get they get you at that inflated price, while the customer thinks he is saving money. I will not go back to this place again. Since they charge for diagnosing the problem, I had to pay again when I actually got it fixed elsewhere. Edit: as you can see below, I was contacted that they wanted to look into the incident. They asked for my phone number, which I submitted, and I never heard back from them. read more

I have never written a review before but feel strongly I need to write one now. If I could give this place zero stars, I would. I had to bring my car there on Saturday because my regular mechanic was on vacation. I was hearing a very loud noise in the left rear and the car was bouncy, so figured it was the shocks. The man at the desk at Firestone was very nice, took a quick look at the car and reassured me it was probably nothing. I requested they do an oil change which was due. An hour later I get a call and they tell me the shocks and struts need to be fixed and the estimate is a total of $2000, however, they could give us a "discount" because of President's Day coming, so the total would be $1800 and if we open a credit card we could get another $50 off! As if we are supposed to feel grateful!! Immediately, we felt uneasy about the whole thing and went to get the car to bring somewhere else. The mechanic at Firestone showed my husband what needed to be done and pointed to a "leak" in the struts. They took 20 minutes to put the car back together and when I drove it to the other mechanic 3 miles away, it felt even worse and unsafe. I left the car with my mother's mechanic (East Billerica Shell) over weekend and they called me this morning stating yes the rear shocks were broken as well as a broken control arm and a ball joint loose but there was absolutely nothing wrong with the struts or anything else and quoted us $700. He confirmed that Firestone did do the oil change, however, they left the car a mess with oil everywhere underneath....my husband and I are assuming this was the staged "leak" they told us about. I am absolutely disgusted at the dishonesty and immorality displayed by Firestone. I have heard stories about this before and always liked to give people the benefit of the doubt. I worry about a desperate person in need of a repair and since they are open on Sunday's, that person will be robbed too. I would highly recommend Unique Auto Care down the street in Wilmington and East Billerica Shell. Thanks for reading and good luck. read more

Great place to get your car worked on. See Nick j. He's the best!

My mechanic has confirmed that my "new" rims have been beaten up, have heat marks from attempted repair.

Not a good experience. I made an appointment online (hours in advance) for an oil change at 3pm. It then took them 2 hours to change the oil, despite the fact that there wasn't any other customers there. After the 2 hour wait, they came out and told me I need 3 new tires, in addition to other work, which would total to over $1,000. I only wanted an oil change, and furthermore, I had recently taken the car to a mechanic I trust who told me there were no repairs needed. I wouldn't trust this place, they are definitely out to get your money!!! Oh, and the oil change was $40... a bit steep. read more

Amazing customer service, the friendliest most genuinely helpful people I've ever met. Safety and caring for their customers is their top priority it's remarkable read more

Brought Chevy S10 for check engine light.they charged me $90 for a diagnostic test to ascertain the problem. They found it need an oxygen sensor and a canister purge valve.These parts were replaced. Two days later engine light goes on again. This time they charged me another $90 for a smoke diagnostic test.They then determined the problem was a purge solenoid was not working. Part was replaced.Two days later engine light goes on again.I went back and manager became very argumentative. I will not bring my business there ever again. read more

For many years I have going to Firestone Complete Auto Care. Now that they have Sunday hours I booked an oil change on line for 8:00 a.m. at the Wilmington location. When I arrived they were closed. I called the North Reading store where the manager tried to call someone but could not reach anyone. In the meantime my husband picked me up for breakfast. When I arrived back at 9:00 a.m. the doors were still locked. Finally at 9:03 the door was unlocked. I told the manager I had an appointment for 8:00 a.m. and showed him my email confirmation. His response was we do not open until 9:00 a.m. I asked why I would be confirmed for 8:00 a.m. at this location. His response was we do not open until 9:00. I took my car and left not feeling the least bit comfortable leaving my Lexus in their hands. I brought my car to the Lexus dealership for an oil change. The service was impeccable and reasonably priced. I will never return to Firestone Complete Auto Care and would not recommend them to anyone. You lost a dedicated customer who is cutting up her Firestone credit card. read more

Not sure how they are still in business... Avoid at all costs!! Went for a simple alignment check and tire rotation. Hour and a half later I was on my way and that was with having an appointment. Drove into work the next morning with the windows down and I hear a grinding noise coming from the front when I turn in either direction or hit a bump. Call them up and they tell me to come back in so they can take a look. I ask up front what time works best so I can be taken right away and not have to take more time off of work than I already have. They list off times, I pick one and show up at that time. Half hour goes by and my truck is still where i left it, asked for my keys back and left. He asked if I would like to reschedule, I laughed and walked out. I would rather pay another place to fix their mistake than to go back there and deal with them. Also as I showed up the second day there were other people waiting who brought their car in for a repair and an oil change , they only received the oil change and didn't fix the repair. read more