We suddenly found we needed a remediation company due to leakage of a sewer pipe discovered when we…read morehad some plumbing work done. Our plumber recommended 24 Hour Flood Response. They came out that date. They got us an estimate within an hour and had workers there the next day. They came by periodically to check the work and always stayed in communication. Their final bill was less than the estimate and everyone we dealt with was polite and knowledgeable. I hope never to need your services again but if I do, I know who to call!

The one thing I want to state upfront - the reviews aren't really doing Chuck's business justice,…read moreand you should not be intimidated by some of the other reviews like my family and I did at one point. There are some reviews around the unpredictable pricing, and consequently insurance billing, and they depicted Chuck as if he was aggressive and deceptive. Chuck is NOT. My place had a sudden heater leakage, with 0.4 to 0.6 inches of standing water in 2 rooms in the basement. Chuck arrived at the scene timely, explained the plan and options in detail, and provided very honest and personal advice regarding the insurance process. I had 3 water damage restoration companies come to my place for estimates that day, and Chuck's experience and resourcefulness really stood out. He was able to point out a major issue with another enclosed space that BOTH other companies failed to identify (and agreed to after I mentioned to them afterwards). Imagine how that would have caused me years later! Chuck also provided thorough alternative plans on the spot in the case we do find mold to largely reduce the cost of repairs. He has cost reduction in mind at all time even though the dumber alternative is likely also covered. I had to move to a different solution for other reasons, and I cancelled pretty much at the last second of the appointment. In the entire process, Chuck is really understanding and makes sure I am comfortable with the decisions I am making. He didn't demand for any sort of compensation, and even offered more advice, after having wasted the time and energy he already dedicated to my case. I have a lot of respect for Chuck and would definitely work with him again. I feel compelled to share my experience here as I think the review profile painted the wrong picture for me. :)

I cannot recommend Servpro gig harbor highly enough! We are building a house, and for multiple…read morereasons beyond our control, our build kept getting pushed out. By the time we finally broke ground and got the framing done, it was October. Unfortunately, the roofers took an entire month to finish putting the roof on, and by that time, the whole house was sopping wet. Add another month for the siders to finish, and even our builder was commenting on how bad the mold smell was. It was growing EVERYWHERE! This was exactly the circumstance we were trying to avoid, as my husband suffers from mold toxin illness. We called Servpro to see what could be done, and they came up with a plan that I am happy to say worked beautifully. They fogged the entire house and crawlspace heavily to eradicate the mold, and put as many dehumidifiers and fans in as our limited electricity would allow. They even came back out to spray a section in our labyrinth of a crawlspace where the fogging couldn't reach. They had some difficult circumstances to navigate, but they always figured out a way to get the job done, and to do it well. We are beyond thankful that they were able to save our house from the mold. They helped us navigate a nightmare situation and afforded us the peace of mind that our new home won't make anyone sick.

When a water filtration system burst in my business, I didn't know what to do. A friend…read morerecommended ServPro of Gig Harbor, and boy, am I glad that I called. Within 30 minutes they were onsite. Within an hour, we had a truckload of drying equipment delivered. The workers were professional and they knew what they were doing. My business was up and running within 3 days, despite the water reaching from the back of the office to the front door. No mold problems. No remaining moisture. I am delighted with my experience with ServPro of Gig Harbor.

I called Hydro Shield Restoration about my basement that was flooded due to a failed line on a…read morewater heater. After I got the plumbing fixed I still needed to take care of all the water so I called and got a couple of bids from a couple restoration companies. I ended up picking hydro shield based on the fact that they had the soonest availability and also fair prices. They ended up setting some machines to dry out my basement and do some minor removal of the drywall. The whole process took about 3 days and they were all done. They were accurate with invoice as well and kept close to what our budget was at the start. I would recommend them over some of the bigger companies out there since they aren't as responsive as the smaller companies.

We had a mold issue in our utility room that needed to be removed. They worked with me even though…read moreI was outside their normal listed service area. Our tech David was outstanding! He is clearly a hard worker and he did quality work from start to finish and could tell he really cared about doing a good job. He communicated every step very well through the entire mold cleanup and demo process and always worked to put our needs first. He was courteous and tidy as well making sure to not block our drive way and picking up all his tools. He also called ahead to notify us he was coming. Rare to have a tech like David when it comes to contract work it seems! He was very responsive to all my emails. Working with Hydro Restoration was definitely a positive experience and was done for a reasonable price. So much could have gone wrong during these types of repairs, but didn't. Bravo.

We had a small project that needed to be done. It was contracted out to a smaller company to do…read morethe work. Although the subs were good, I find the communication a bit lacking. Not sure if our job was too small for them but it took a while to get the lien paperwork back and such.

Armata helped us with two claims over $1 million each. One a fire and the other a flood from a…read morebroken sprinkler pipe. We had used Armata before these claims but they really helped us navigate these large claims and made the process so much easier. They understand what to do and when to do it. I highly recommend Armata for your restoration and construction needs. John B. Property Manager

I just recently had my bathroom remodeled and John did an amazing job and was extremely…read moreprofessional and finished the job on time. I will definitely be using their services in the future.

Red Line Remodel & Paint 739 NE Woods Ct, Bremerton, WA…read more98311 General contractor Karole Johnson 959 points a month agoI hired this company to rebuild my home after a fire. Not only could they not stick within the timeline, but they did things so bass-ackwards that the new contractor had to redo so much of what I had been billed and paid for... for instance, before rebuilding the wall, they set the trusses. The trusses were set crooked and a couple were set backwards. Two of them broke because of the stress of being wrongly installed. They billed for full demolition, but did not complete it. They billed for clearing the crawl space and laying plastic, but it was not done. They used 2x4 for an exterior wall when code is 2'6. I could go on and on, but the biggest of all their mistakes was that they have a $30K installment that has not been used and claim they don't have to refund me. There is a lawsuit in the works. Better Business Bureau is involved. The state attorney General is aware, and waiting on others to let them know of the deceitful practices. He threatened to sue me if I gave a negative review, but the truth is something he can't defend against... His response to my complaint with the BBB: " on Thursday, July 13, 2023 The Contractor and Mrs. Johnson entered into a contract for the Contractor to provide services. The contract included a clause that stated that the entire contract amount would become due if the client stopped, slowed, hindered, or in any way prohibited the Contractor from providing work or fulfilling the Contractor's obligations. Mrs. Johnson violated this clause by refusing to provide access to the worksite, failing to provide timely approvals, making unreasonable demands, and requesting to separate from further services from the contractor. As a result, the Contractor was unable to complete the work and suffered significant financial losses. The Contractor's attorneys have reviewed the facts of the case and believe that Mrs. Johnson has violated the contract. They are currently gathering the necessary information and will be responding to Mrs. Johnson shortly with a more detailed account of the client's violations. In addition to the contract amount, the Contractor will also be filing separate lawsuits for each instance of inaccurate and negative reviews found on social media sites and government agencies. These reviews are highly inaccurate and blatantly misleading, and they could have a significant negative impact on the Contractor's business. The Contractor hopes that Mrs. Johnson will resolve this matter promptly and to the satisfaction of the contractor. If they do not hear from Mrs. Johnson within 10 business days, they will assume that she does not dispute their claims and will proceed with legal action. The Contractor is confident that they will be successful in their legal action. They have a strong case, and they are represented by experienced attorneys. They are also prepared to take this matter to court if necessary. The Contractor is committed to protecting their rights and their business. They will not tolerate being treated unfairly or having their reputation damaged. They are confident that they will be successful in their legal action and that they will be able to recover the full amount of the contract and damages for the negative reviews". There is not one factual statement in this response.

From scheduling appointment with Mike to Sean & Jason coming to inspect & clean fireplace all was…read moregreat. I enjoyed Sean & Jason. Sean is very knowledgeable & Jason still in training, both friendly, kind & got the job done fast. Thanks to all.****

Don't use this service. They do not do a good job diagnosing a problem. They are a scam, charging…read morelow fees to come out and then give you a high quote for the repair. They refuse to tell us the cost of the parts they are replacing and how much their labor cost. They told us the initial visit will be between 1 to 2 hours but they were here only for 10 mins to give an estimate and left. I will not go back to use them again.

They returned my call very quickly to schedule. The crew was professional and lightening fast…read more Very happy with their hauling services.

Andrew and his team were AMAZING! They came out the same day we called them and were enthusiastic…read moreand professional in moving some very heavy cabinets and countertop! Everything arrived in great condition. These guys are hard workers! This is the second time we have used them and it won t be the last! It is nice to find that some companies value great customer service and value for the dollar!

Amazing communication and high level of service. This team made my vision become reality and even…read morebetter than I thought it would be. They are professional and their craftmanship is beautiful. I would recommend them to anyone looking for a reliable general contractor that they can trust.

These guys are fantastic, I can't believe it's taken me this long to write a review…read more We had a pipe leak in a bathroom wall which caused all kinds of damage to our floors, walls, and crawl space. We contacted Chaz and Jeannette after both the contractor and flood mitigation companies recommended by our insurance company dropped the ball. Titaan came in and fixed the mess left by those companies and the pipe leak. They refloored our entire bottom level, remodeled the bathroom, had custom stair treads made, and stayed in touch with our insurance company. Most importantly, they finished the job before our Christmas Eve party. I almost wish we could have another pipe leak so we could have them back to remodel another bathroom. Seriously, they do great work. At the very least, call them out for an estimate. They have excellent communication as well, we knew what was happening at every phase of the project.