John answered ALL my questions. They were on time, respectful of my home, and finished on time. They were very careful of my plants and all of them survived! read more

They failed to tell us that someone needed to be home for PG&E and had to cancel the day of the fumigation when we were already out of the house for fumigation. They failed to reschedule on a timely manner, in the end, we had to unpack everything to get back to the house without the work being done read more

I am an inspector for Assured Home Solutions and have worked with First Class fumigation for over 10 years. I have found the company to be responsive, and committed to living up to the name of First Class. This is a family-owned company. The owner is always willing to go out to my customers to explain the process, explain the preparation needed including proper bagging of the food, exterior prep including trimming plants, racking back ground cover, and other steps needed to insure a smooth fumigation. As a Termite company, I highly recommend this company which family has over 30 years' experience in the business. read more

Absolutely atrocious management and customer service. Their manager and company owner lied to me that his people didn't move or break my attic latch. I would have been fine if he just said it broke or that they moved it, part and parcel with the job, but instead of that he kept insisting that it was already like that when they got there. Got very defensive on calling him out. We just asked where the lid was and he said it did not exist despite the fact we found it in the attic a ways from the entrance. And that the inspector from before noted that it was there. On top of not giving proper warning or eta when they will arrive, we were shuttled off unceremoniously and forced to accelerate our plans. What's more their tent ripped mid job and we had to extend our stay out the house. Beyond the estimate we were given. Never use this company! it's owner tried to cover their own behind instead working through the situation. read more

I have had the opportunity to work with First Class Fumigation for several years. They are a great company to work with they are very reliable, understanding and the most important thing they GET THE JOB DONT RIGHT. As a business owner its essential to have vendors you can trust and I fully trust First Class Fumigation. Stephanie the office coordinator is always a great help and John the owner is always available to discuss any issues or concerns. I would highly recommend anyone looking for a fumigation company to use First Class Fumigation as they are always my first call. read more

Very nice customer service, and reliable. Hard work from the workers and got the job done.

We recently had this company tent and fumigate our house on the recommendation of our normal exterminator. They arrived on time, but their work was extremely sloppy and did not have any respect for our property. The crew damaged a down spout, broke an outside garden hose reel, broke two solar outdoor lights and for whatever reason got mud all over our patio and a car parked in the street. I would not recommend this company. read more

Junk customer service dose not try to work with customer never use this fumigation company they say " Every draw must be open and bag everything" Would waste your time read more

The building that our condominium is in was fumigated at the beginning of March. We had initially thought that things went smoothly and without incident, until we were informed that after their units were fumigated, several of our neighbors noted that various items of value were missing - which of course prompted us to check around our place to see if anything was missing. Sure enough, a diamond and platinum ring that I had left in my jewelry box was gone. We absolutely should not have left it, but we were also assured that all of our valuables would be safe, and that no one should be concerned about leaving anything of value behind. The owner John, did come out in person and meet with us and others in our complex to address the issue of the missing items. He seemed genuinely concerned, and said that if at any time he was absolutely able to determine that any of his employees were responsible for the thefts, they would be terminated immediately. We understand that realistically, there isn't a whole lot more that he can do than that. I agree with the other reviews.. regardless of any assurances that are made, if you are having your home fumigated by ANY fumigation company, it is highly recommended that you do not leave anything of value behind. read more

I am the Vice-President of Curtner Village HOA and was the Project Manager for the fumigation that took place through-out March, 2018. First and foremost, I am saddened to learn of the unfortunate incidents that occurred during the fumigation process. It really makes me angry! Erroneous information has been circulating out there that is sometimes exaggerated, misleading, or just plain wrong. The fumigation company never was involved in the selection or vetting process of hiring a security team by the HOA. In fact, John with First Class Fumigation, was not even familiar with the company we eventually retained. He had only recommended that we strongly consider obtaining security. The HOA Board believed we were being prudent in hiring armed guards, in an attempt to protect our property. Many Associations do not even hire security. Some previously unknown factors, as well as confidential information, obtained during the HOA investigation has shown that, clearly, the burglaries were not "an inside job" by the fumigation company. John runs a well-managed, organized, responsive, and responsible team at First Class Fumigation. read more

I am a small business owner and have used the services of First Class Fumigación over the years. They always been professional, honest and easy to work with. I highly recommend this establishment. Thank you so much for your help over the past few years read more

I'm staying neutral on this company but wanted to start a notification that my house was broken into during the last stage venting process in Sept. Then I read in "next door" on southside San Jose area that yet another home that Clark's fumigation company had tented was broken into. Yes, this could be just coincidental but I think a thread should be started here with these two companies just in case these burglaries are more than just a coincidence. I've had Clark tent my properties in the past, but back then they used Mission City Fumigation and we never had a burglary. read more

We had Terminex charge for the service but they outsourced the tenting and fumigation to First Class Fumigation. They did a good job and went by the book. We did have an issue with Terminex approving the way we bagged our food, double bagged tied with a knot they said taping the knot was not necessary. When First Class Fumigation came to take the tent off the house since the bags were not sealed they took all the food items in the refrigerator and factory sealed emergency food, snacks, protein powders and a tequila bottle that was bagged with a bunch of plastic kitchen utensils. Basically they were following the rules. We were able to get in contact with the owner and come to an agreement. To be honest if you want to fumigate your house go directly to them. Terminex does not give good service... I am still trying to get them to finish the job and treat the subterranean termites. (It's been almost three weeks after the fumigation) read more

Unfortunately we did not have a great experience. It started with them telling us they would be here between 3-5pm and showing up at 2pm and expecting us to be out. I know it's just an hour early but if you are evacuating cats sometimes you want to wait until the last minute. The girl said when she called at 2pm that the 3-5 time block was just an estimate. That was not what we were told when we were called. 3-5 IS an estimate... if you wanted to come at 2 l, then say 2-5?! They guys were on our roof and in the drive way waiting when I pulled in at 215. I asked them to back off my house so I can get my cats. Instead they proceed to knock on my door and walk on my roof. I know the time is not their fault but have a little respect. We moved back in after 1pm Saturday and found that shit was thrown in our yard and that they broke a chair that they used to stand on to get up high. I know it was them because it shows on my house camera. Please bring your own ladders if you need them. They also broke some lights around the house, but I know this is mostly my fault for not removing them and they do say ahead of time the rent can cause damage. I hope I never have to go through this again and if I do things are communicated better read more

I am giving First Class Fumigation 1 star because they refuse to listen to their customers and improve on their bad habits. I say that because I noticed that another yelp reviewer named Amanda had the identical issues that I had with the company and a month has lapsed since she posted and the company has not changed their ways. I had an appointment scheduled on a Saturday between the hours of 1pm-3pm. Since I planned on taking my animals out of town during the fumigation, I did not want to put my cat in it's cat carrier until our appointment time. But First Class Fumigation came banging on my door at 11:30am. While 1 guy came to my door telling me that they finished their other job early which was why they were at my house an hour and a half early, another man had already jumped on my roof and a 3rd man went into my backyard. I could tell they wanted to hurry and get the job done on an 80+ degree Saturday but my family was not prepared since they didn't call in advance to let me know that they were not going to be on schedule. Naturally with all the guys stomping around my cat runs away from the house and that's when the worker just starts giving me grief about not being ready. They scolded me and told me that I would need to reschedule if I didn't get my cat in the carrier within one hour. Luckily, I was able to catch my cat who was now stressed out. I called service manager Mario L. to let them know I was ready, I also wanted to offer some advice to him to teach his workers to call the customers if they planned to show up early for jobs in the future. It would have been beneficial for not just me if I would have known they were coming early but also for my cat and for the company. It was a big waste of time for the company to come out and get their equipment out only to end up packing it up to leave and then come back to repeat everything in an hour. Unfortunately, Mario was a bigger headache than his workers were. Mario was very rude and in my opinion a liability for the company. Mario did not want to listen to me at all. He kept interrupting me while I tried my best to be as calm as I could. All Mario kept telling me was to call Terminex. He didn't want to take any responsibility for his workers and he wanted to blame Terminex for everything. I will be calling Terminex and I will suggest that they stop contracting with First Class Fumigation since it seems like I am not the 1st to complain about their poor customer service. I hope that this review will help Mario to be a better service Manager in the future since it was not Terminix who should of called me Saturday afternoon to inform me that his guys were not going to follow the schedule it was Mario's job to call the customer and inform them that they would be coming at a different time frame then they contracted with Terminex. read more

I have used this company since it started! Everyone in this company is about customer service. Thank you John, Stephanie and Erica.

We live in Condos and the owner of FCF (during the meetings to coordinate the fumigation) insisted that everything would be fine... We raised concerns about break in's and he insisted that in "all of his years of business there has never been one incident". When asked what we should remove or take with us he insisted "no need to remove any of our valuables".... Our HOA actually hired security to protect the outside of the tents, however, when we came home we noticed that two of my husbands watches were missing... Then after talking with our neighbors we all discovered that multiple items were missing including very valuable jewelry, air looms, gift cards, etc. from multiple units. We advised our HOA president and she discussed our concerns with the owner John and he stated "none of his guys would do this", but if we were insistent to open a police report. We let it go initially (due to the hassle) until, the next phase happened of the other side of the complex and there were actual break in's to the units, thank goodness we were only missing a few items the other units were not as lucky. Once the owner John heard of our complaints and read our yelps he scheduled a meeting with us and our HOA to discuss the issue and advised us if this was anyone from his crew they would be fired on the spot and that he personally would be looking into it and watching his guys as well. I am happy he actually took the time to come out and address the situation and although he feels very strongly no one from his crew would jeopardize their jobs, he would continue to keep a watchful eye and ensured us if he found any one from his crew guilty of doing this they would be fired. We can't prove it was them, but it just seems to coincidental... So, when getting fumigated I would advise as a general rule to remove ANYTHING of value especially those items which hold sentimental value. read more