We contacted 4 gate companies before deciding on First Impression. 1 did not respond and the other 2 did not come near to the customer service we received. The quality of the gate in amazing and it was a really pleasant process. read more

Went to their website and got on chat with them to get a simple price on one of their product. She tried to get my contact info, phone number etc and I asked her why needs my phone number to give me a price on their product. She hung up the chat..really professional!! Glad I didn't buy anything from these jokers. read more

I was referred to this company from a neighbor. When I got the initial contact and quote, I was a little agast at the price. But, when they were installed, I was totally understanding of the price. Perfect fit and open and closed perfectly. The installer was courteous and mindful of any mess he made. He also needed to trim some rock facia to to mount the door frame. They were very heavy duty screens that were so clean that you could see through them like they weren't there. After a month or so, I did have some weather stripping coming off. He returned on a Saturday to my house in Payson in his own vehicle to fix the problem. He even left me some extra stripping. I have recommended First Impressions to my friends and family. read more

The sales person who quoted us said the gates would be installed in 4 hours. Well, it took several weeks of us calling, and several broken appointments before they finally completed the job. They left a big mess in our yard that they said they would clean up; but they never did. We had to hire a landscaper to restore our yard, so that we could actually use the gates.Their customer service is really poor. (update: I had a landscaper come out and clean everything up so that it looks really nice. I submitted the bill for this service to Jennifer and Mark at First Impressions, and their company paid for it. So I'm upgrading my review from One star to Two stars.) read more

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We just want to give a shout out to several fantastic employees at First Impression...Richard, our first installer did a great job...unfortunately the gate we had chosen was not a "snug fit" in our arched patio entry and there were several "privacy" issues...so the first thing we did was finally find a good stucco person to fill in the archway...and then with the help of Jennifer in customer care and several very helpful phone calls, we were able to find out that "privacy straps" were available for the sides of the gate, as well as an expander to seal the bottom .AND this could be done on site, without having to remove our gate for 2 weeks to "rebuild"! Thank you Tommy for measuring, and Kyle today for an excellent install job!!! And Melissa for helping schedule all this!!! We felt like EVERYONE of these employees genuinely cared about getting this job done well....already, our neighbor is ordering a new gate, and hopefully our experience will make his process go easier. Thank you ALL for "CARING"!!! Kay and Mike P.S. If you can add a picture of the final look to this review, please do!!! read more

This company was outstanding from start to finish! My door looks AMAZING!!! The salesman, scheduling department and installer were fantastic! I recommend calling and checking out. read more

First Impression Iron Works do not stand behind their products. They made 3 excellent looking gates for me, but when it came time for service, they pointed to the fine print in the contract and said; "You are on your own". I checked the BBB and saw for myself they have had 71 complaints since 2018. Think about it, that 16 per month, or 4 per week. Yep it was my mistake for selecting them as a supplier, but I am now warning you...look elsewhere. Read the complaints and see for yourself. If you have a problem consider the added cost to have to call another company to make the repairs. First Impression Iron Works is not a good deal!! By the way, they don't repair it themselves, they subcontract it out to another company. read more

I wish there was something lower than 1 Star. It all started out great. The salesman came to the house and we completed a contract I paid. The next day I realized I wanted another design. The salesman came back and was very accommodating. That where the wheels came off. Almost 2 months later still no finished doors. Salesman responds intermittently. Has made promises but doesn't deliver as promised. When I call I go to voicemail. When I finally got through to a person, she would relay information but no one in authority would talk to me. This is all before they are installed. DON'T DO IT. The doors are pretty but if you have a problem need a response or service they have no interest in listening to your concerns. read more

I bought a door five years ago and with all the current rain it leaks every where. I have to put down two large towels to keep the inside of house dry. Paint has discolored over the five years. I would not recommend this company. read more

I so wish I could give a lower star rating than one. These people don't deserve a single star. I had very nice salesperson come out to my house, I picked out 2 doors and paid in full because there was a discount. HUGE MISTAKE. About a month later my installer came to do my doors and was unable to finish (or really start) as he said he needed help. He was on the phone in front of my house for an hour with someone who I guess was trying to talk him thru it. This didn't work so he said he needed to come back. A few days later he and another person showed up and installed 2 doors. I was already inconvenienced that they didn't finish the job the first time so I was unable to stay for them to finish that day. I came home to a front door that didn't shut all the way because of the weather stripping and a back door that would not open all the way and was installed with large screws showing and not fixed to the stucco. A few weeks later I was scheduled to have a "Master Craftsman" come out to fix the doors. I was left a message that they would be there no later than 9. The next day, I get a call saying i'm 3 on his list and might be there around 1. I obviously had to make 3 calls to get someone out there and they still didn't show up until around 1. While the installer made the door look much better, 2 days later it would not shut. I called their office as I was not going to keep this door, I asked for them to come get my back door and give me my money back. The declined and wanted to set up a 4th visit. I am not ok with that and they refused to remove the door and refund me for a security door that DOES NOT CLOSE. I was also told via email that if I removed the door myself it would void my warranty. HAHAHAHAHA...a warranty on a door that never worked for more than a day is worthless anyway. There are plenty of options in Scottsdale for security doors, I would advise you to choose someone other than First Impressions. read more

I ordered two doors for approx $4k. Very large front door. The work was poor on the front so I had them come out again. They only wanted to inspect. So it was two weeks, then they forgot I had an issue and I had to chase them down to get someone to come out again. They did and fixed four of the issues but two remained. The most major of the issues was this: they mis-engineered the security door handle and it did not close fully with my front door handle. They would collide. The solution? Move the handle to a beginning height of 5'6" and out a plate where the old handle used to be. Because I was out of town, this was completed and the additional two issues were not repaired on that date. Another two weeks passed and the made time to come out again to inspect. These are a few of their excuses as they forgot about me again, paper work was misplaced, pics were lost, engineering was backed up, new person took over, etc. I had to threaten to move this to the next level (small claims) before they finally moved with a sense of urgency. Long story short. 4 months later all was completed to my satisfaction. Poorly managed. read more

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Thurman just finished putting in our security screen door. We love it. We were very happy with his installation and he helped with some adjustments we needed. Aaron was a very helpful sales person. read more

DONT DO IT!!! The salesman, Adam, was good - until he got the check. From that point on, it has been an absolute disaster. The gate is lovely but has had 3 attempts at resizing the posts, none of which fit & expose the bolts as they stick out from the pillars. They said they were going to center it & fill in the gaps to hide the bolts with STUCCO - a totally inappropriate material - it must be cement or AZ weather weather will destroy it in no time. I have emailed, called & threatened legal action - 'customer service' is staffed by people who argue with you rather than try to help. THIS HAS BEEN A NIGHTMARE - don't do it unless you are prepared to have a product built wrong & installed incorrectly & be told that YOU are the problem! read more

Salesman was very friendly, helpful and courteous. Installers explained how everything was going to be installed. They left the project and area clean. read more

We are extremely pleased with the iron doors we got from First Impressions. Excellent craftsmanship and expert installation (thank you Allen and Elon). We have received compliments from several our neighbors. It has made such a difference to the curb appeal of our house. This was a significant investment, but it was worth every penny. read more

Had an appt to have our security doors installed today, and even cut short part of our vacation to be here for the installer. Got a call and said the installer was ill due to a 2nd COVID shot, and MAY be able to come out tomorrow. When explaining we cut short our vacation to have the install done today and would have to reschedule tomorrow's activities to be home- zero sympathy given. Completely unconcerned about their customers schedule and only concerned about their own. Terrible customer service. read more

I don't know where to start. Tom the salesman was very nice and helpful. After that things went downhill the first installer installed the door off-center they had to return to reinstall it. The door has been leaking water for the past four months. I was promised they would send me the best person in the company to fix it. The best person came and installed new weatherstrip he said that's all he could do. The leaks continued. This went on for four more visits my door continually leaked. I made several calls requested to speak to the owner and never heard from him. Voicemails go on answered. It is very frustrating and difficult to work with this company. Every promise made to me has not come true. I have had six visits from this company in attempt to fix my door. Finally they came and picked up the door leaving my home with plywood to keep out the weather and the bad guys. They promised to have a back to me in five days that didn't come through it took 11 days. Today the door was supposed to be installed in the morning it is now 2 PM and they have not arrived. I have had to reschedule many appointments throughout the past six visits and it seems like every time they dropped the ball. If I had to do it all over I would not buy a door for them. As I was writing this I received a call from the the company Rep. I requested to speak to the owner. they are running blocker for him very hesitant to commit. They were trying to push me off on someone else and I refused. I was told that they will try To contact the owner and see if he can talk to me. That's a sad way to run a business. If you're looking for a door you might want to look somewhere else. Well this is my update. It took close to 20 visits from Phoenix to Prescott to take care of my leaky door. I do have to say that they did not give up, everyone was very nice and they did try hard, but it was frustrating. I ended up finding the problem. They failed to seal the top stationary part of the door. I videoed the leak, emailed it to them. I also had them change the bottom door seal from a brush type nylon to a full rubber seal. They came out and fixed it. We had heavy rain and it did not leak. Based on my total bad experience, coupled with my observations of how the work was done, I will have to stay wit my 2 stars. As far as the personal contact with the persons I dealt with, I will give them five stars for kindness and not giving up. Thank you. Ps they did refund me $600.00 dollars. Better than a kick in the butt. read more

Couldn't be happier with the experience, they were fast and neat and the door is top notch.

Everything was great! The salesman was great and respectful of staying outside for the quote. The installation was seamless and the guys were so nice, they actually took down my old security screen door and hauled it away for me. First class from start to finish. read more

Worst impressions! Bought door with screen. Sales person was knowledgeable and professional but that's where it ended. Installation took 3 visits over the course of one month. Tech first came out without the screen, then missed one appointment without calling me, then came out with a screen but it was not the color I ordered. Had to threaten to cancel my order and report to BBB. Service director asked me to remove/edit this Yelp post! Hell no! It took 3 visits (days without pay for me) to finally get it right. Customer service and install departments are non-responsive or terribly overworked. Whole company hides behind voicemail and does not return calls. I feel sorry for them. They gave me a Starbucks card so I assume a crappy cup of coffee will make it all better? I have a side gate and rear door to be done. I'll be using a competitor. read more

First Impressions is awesome. Beautiful, well-built door, professional company, knowledgeable and professional staff. It does not get better

Outstanding experience. Manley in the showroom was friendly, helpful and even pointed me towards a sale item to save money. He told me it would take 3-4 weeks. They just completed the install and it looks amazing. Three week total from purchase to install for a great product and it was cheaper than quotes from the local big box stores. read more

The owner is very professional and helpful, had an issue with a rep that came to my home and gave me the shaft because it wouldn't make them enough money and be worth it. Received a call from the owner who apologized and offered to do the job right away. read more

My wife and I were thinking about replacing our wood front door with an iron one for some time when we stumbled across First Impressions. they had a good variety of options and displayed the level of service and professionalism we like in a business. We immediately pulled the trigger and had our new front door installed a few weeks later. the door had a couple of scratches in an obvious location. It took a couple of visits to completely remove the obvious scratches and we couldn't be happier with our new door. They told us if we weren't happy with the repair, that they would replace the door. A few weeks later, we purchased a matching courtyard gate and are just as happy with the product, service and installation. Good company! read more

Fabulous new door, prompt communication, excellent sales staff, careful and right-on-time installation! Every phone question answered thoroughly and all contacts were knowledgeable and very pleasant to deal with. read more

Excellent experience! Roger, our sales consultant, was professional and very helpful in guiding me to make the best decisions regarding color, style, material, and measurements. The wait was quicker than I thought and the installation was perfect and professional. We had a large security door installed on the front door, one in our master bedroom (now we can sleep with the interior door open) and we had 4 cross bars installed for decoration. Everything went without flaw and everyone at First Impression was professional, happy, and helpful. I would refer them to family, friends, and neighbors. Thank you First Impression for doing it right the first time as my impression of you and your brand is superior! read more

These doors are not waterproof. This has caused major headaches this monsoon season and destruction inside our home. Multiple tries by this vendor to remedy the situation has not fixed the problem. An independent licensed contractor reviewed their work and confirmed it is not up to acceptable construction standards. read more

The salesman was very good, the gentleman that installed it did a great job. One piece of trim was too short and we are still waiting for that to be replaced. We were supposed to get the access locks rekeyed at no additional costs, but each of the locksmiths on the list provided to us wanted us to pay them ourselves, which we refused to do. We were finally able to find a locksmith that did it agreed to bill the door company. We went out of town for three weeks shortly after ordering our security door. We were advised to call them after returning so that they could schedule the installation. That's when our problems started. No matter when you call you get an answering machine. They never call back or they send obscure text messages to call another number which connects to another machine. We called the main number to talk to the salesman that sold us the door but he no longer works there and the other ones couldn't help us. If the office staff and phone support doesn't improve a lot of dedicated hardworking people will lose their jobs. read more

WARNING! DO NOT GIVE THEM 100% UPON ORDER. We did, big mistake! Like Doro G (see his review 12/12/16) , they came out to install. Nice frame and door. OOPS! No screen! Made appointment to install, NO SHOW! Talking to customer service, we are put back in line to attempt another install. Still waiting. read more

My husband and I had a great experience with our sales rep, but after that things went downhill. There were quite a few issues with the door and we were incredibly frustrated. We went back to one of the stores and the sales rep was very supportive and understanding and directed us to the director of Customer Service, Shannon Peterson. Even though we showed up to her office unannounced, she immediately saw how upset we were and met with us right away. We told her our list of issues with the door and she allowed us to go through each and every item of concern, never disputing anything. In fact, she validated our concerns and told us that the quality of the door that was installed was not the standard for their company. She was clear and adamant that she would make things right for us. She undeniably has done so. It has been a long process, but every step of the way Shannon has personally seen things through, including personally coming out to our house to look at the door and walk through each issue. She continued to follow up every step of the way to make sure we were satisfied and happy with our new door. She also refunded us some money for all our stress and aggravation. We are now very happy with the door and I must say, Shannon has definitely made sure that all concerns and issues at the onset were taken care of until the very last item was seen through. I know that if we had any further concerns that we could contact Shannon and she would take care of them. She was great, listened to us, validated us, and truly made things right. So, even though our initial experience with the door and customer service was awful and it took quite some time to resolve matters, Shannon turned the whole experience around for us. Our door is gorgeous and in the end, the quality of the door is strong, sturdy, and elegant. Thank you, Shannon, for making things right! read more

Just had our front gate installed, and we love the design. Shauwn our salesman was helpful and knowledgeable, and the installers were polite and completed a quality job. The installers were a bit late due to another job, so I suggest pinning down a time with them on the morning of the installation. read more

If I could have given zero stars I would have. We have been so extremely disappointed by the installation of our door and the lack of customer service to get the multiple issues resolved. I have had 5 different visits to my home with installers and customer service alike and still don't have the issues of a poorly installed door resolved. This process, that should have taken 1 day, has drug our for over 10 days with no resolution. I have been told that 'the company is growing so there have been issues.' I highly recommend you NOT purchase a door for First Impressions and go with a company that cares more about their customers on an individual level. First Impressions has left us with a terrible impression. Save your money, time and hassle and go with another company. read more

I was very impressed by their service and their product. Our door looks amazing. They helped us with the HOA approval and consistently followed up until that was approved and then about a week later called to install our door. I love it! I am thrilled with both the customer service and the product. read more

This is an update to my previous review. Someone from first impressions finally came out to address the quality issues with my security door. The technician touched up the paint to my satisfaction, but did nothing to address the poor quality welding. Apparently irregular, poor quality welds are a hallmark of first impressions custom made doors. If you want uniform, aesthetically pleasing welds you need to buy a cheaper mass produced door from one of the big box home improvement retailers. Also, after the technician was finished he just left without telling me what he did or if I was satisfied. I thought he went to get some supplies, but he just took off. Strange way to ensure customer satisfaction. read more

I bought 4 doors from them for $5,200. The workmanship of their doors was generally good. Installation was good but not great. However, one screen door didn't have a wide enough screen, and this led to repeated problems of gaps between screen and frame. I messed up the lightweight screen frame trying to fix problem by tightening it and finally decided to replace frame and screen at cost of $80. After two long trips from N Phoenix to Gilbert I picked up frame and screen. When I got it home I realized that the screen was too big for the frame, resulting in bulging. Frame also didn't have holes drilled to attach it to door. They were incredibly unhelpful, unwilling to accept any responsibility or provide assistance for anything less than $85. Their advice included "mark the frame where you want to drill holes", etc. I was promised a call from "my manager, Jason" in 5-10 minutes - and it never came. They are a huge company with large physical presence in Gilbert. It seems clear they've become too large to have meaningful concern for customers. read more

I want to update the reader since my last review. The owner called us in response to my review. She followed up, and had the service department correct the deficiencies under warrantee. The wooden panels in the gate were replaced and the gate stained. It looks like new again! I think the owners truly want to deliver excellent service and a few employees in service are seeing the dedication to service the owners have. read more

Had security door installed a couple of weeks ago. While they were installing I told them the steel mesh screen didn't fit tight to the frame. Installer said maybe they could screw it down more. I told them it would bulge between the screws and that at these prices I wanted it to fit right. He said they would have someone from repair department call me back. In the meantime I called repair myself and was told I'd have a call back within 24 hours. About 15 minutes after installer left he called me to say he spoke to repair department and it turned out they put the screen frame on backwards and he was coming back to turn it around! This is their so-called professional installers that only work for them? They should certainly know their product! About 2 weeks later I started having trouble opening the door and unlocking it from inside. I called repair department and was told someone would call me back the next day or the day after that. That was a week ago and still haven't heard from anyone. The door is beautiful which is why I gave them 3 stars, but their customer service department is terrible and I don't think their installers are experienced enough. 2-21-17 I was contacted by Phil of First Impressions about the problems I've been having. He was very apologetic and promised he would see to it that everything was made right. True to his word, he sent out a man to correct the problems with the lock. I was happy, then a couple of days later I had problems again. I called Phil and in less than 24 hours a new person arrived to fix the problems. He was great, he replaced the lock mechanism and re-keyed the lock. He made sure I was satisfied with the way the lock was working. I can now say I am very happy with my First Impressions security door! read more

Had a second gate installed by FISD and the experience, like the first, was great. They really worked with me on a challenging design issue and came through like champs. Their District Manager, Linda, took over after I experienced problems dealing with one of their salespeople. Linda was AMAZING....so on top of things and eager to ensure that I was happy with the final result. I am thrilled ...the gate is gorgeous. Pricing was extremely competitive and the quality wonderful. Would not hesitate to recommend FISD! read more

Love this product, but the customer service is awful; has taken over 2 weeks for a repair (door is less than 1 year old). Repairman called 1 1/2 hours after time scheduled, no one called to reschedule the following day. Really, really bad experience! As of today, repair has not been made... read more

I thought this was going to be a great experience because it started out quite well. We purchased two doors. Then it came to the installation....our installer, Clay was on time and did a nice job, however he noticed that the "sweep" or whatever they call the piece of metal on the bottom of the door that holds the rubber was several inches too narrow for the front door, he told me he did the paperwork and someone would be calling me either later that day or the following Monday - no one ever called me. I gave them about a week to call me then I started making phone calls, it took many calls to finally get someone to at least tell me they "were the correct person to fix my issue." She failed also. All I kept hearing was "I'm sorry that happened" and "I'll have to ask a (different) manager about what's going on a how to fix it." When they finally said they'd be out I asked if the person would be coming with the correct materials to fix the issue, I was told that, yes, he would be. Well, when he showed up around 8:30 AM he did NOT have any materials with him. "He was just there to look at it." Really, are you kidding me?? I was assured that he would be back before 5:00 because he just lives a couple of blocks from me, he would take care of it, it would be repaired before my guests arrived at 5:00. 5:00 came and went, when someone finally showed up after 6:00 (and it wasn't the guy that promised me he would be there) it took him about 45 minutes to fix it -- that was 45 minutes aways from my guests. I asked where the other guy was, he said, "he couldn't come." This was a horrible customer service experience! I get so tired of hearing "I'm sorry", if more effort was made to actually help the customer everyone wouldn't have to keep apologizing. I finally had to keep telling them to stop apologizing, "I'm sorry" wasn't going to fix my door!! This company has "too many chiefs and not enough indians" - so to speak. A follow-up "Quality" call was not made like Natalie mentioned she would be making the following day. We are not happy with this business at all. When we replace our gate with will go elsewhere. read more