This morning was the first time I tried to take my Kia in to have it looked at, it was making a funny engine noise. The service girl basically told me they could not see me until middle of March. She was very rude and unprofessional. I normally would not leave a bad review but the experience just with her was awful. I am afraid to drive the car so now will have to pay to have towed to Ventura Kia, where there service was so nice and helpful. read more

If you are looking for a car dealer with integrity and a dealer that puts the customer first, look at 1st Kia of Simi Valley. JOHNNY KIA, General Sales Manager, EDDIE PORTOCARRERO in Sales, their finance team, and top management are solid professionals. They went above and beyond other dealers I have experienced to make sure I was satisfied with the choice of car. I put a payment on a used car from another brand and during the final process, we found the car did not have a specific feature that was needed. They made it seamless cancelling the contract with out any hassle or pressure. At the end of the day, they did not have the car in stock that I needed and I hope to have the opportunity to purchase a car from them in the future. Kia is a fine car brand and they are a great team. I highly recommend to do business with them. read more

Went in a Saturday 8/25/18 place was not busy and no one wanted to assist and mgmt did not care Looking at the soul could only find 6 vehicular When I asked for assistance I was told we have many in the back and was told where to look No one, not even mgmt wanted to help I also had my 86 year old mother with me (able body,too hot to walk the lot) whom sat inside they never said hello to her or offer any water Went to galpin Kia a world of difference the first thing they did was get my mom cold water and a comfortable chair While my sister and I looked First Kia loss 2 sales If mgmt had any ambition to sell a car they would have known I was there to buy 2 cars Galpin will receive my business I had too press 1 star to post the actual rating is negative stars read more

Thank you Kia, and Tim Englehart, I love my new Kia Sorento. I have purchased three vehicles from 1st. Kia in the last 10 years and I am not disappointed. Tim is a five star Kia representative and he made every effort to get me the vehicle I wanted. After you get the car you want, go back for maintenance and repairs, the Service department is sure to help you out. I am especially impressed with the great customer service I have received from Robyn. She is great! read more

Thank you Johnny Kia for your apologies, oh wait you NEVER once apologized. But its a little too late, just went to CarMax in Oxnard and had the most POSITIVE car buying experience ever! I highly recommend CarMax in Oxnard to everyone who wants to be treated with respect and who wants a stress free car buying experience. My sales consultant, Ralph Metz, not only helped me with financing but he never gave up on me! He kept in constant communication with me and made this the best experience ever! So thank you 1st Kia for treating me like a second class citizen as it pushed me to look elsewhere to buy my car! I am now a truly happy camper! read more

AVOID! I tried to pay for my car upfront with cash, but they ran my credit 7 times without my permission!!! I went to 1st Kia on May 20th. I had visited their website first and found the car I wanted. They guarantee the price if you print their certificate. I received a call from their Internet sales department and was told to come in and ask for one of two people.When I arrived at the dealer, I was told that the first guy wasn't in, but I could speak to Yehuda. Yehuda is from the finance department, he referred me to Benjamin, a salesman. We went on a test drive and returned to the dealer. The car was listed at 18K. I asked if it was possible to pay 18K total out the door since I was paying in full. They told me no, they absolutely couldn't do that because Kia doesn't do that. Ben tried to convince me to put 15 down and finance the remaining 3 plus tax and licence, which I refused to do. Yehuda came into the financing conversation and told me the reason my credit was denied was because they want me to put less money down and pay off the rest via financing. At this point, I had no idea my credit was being run because I was paying with a check up front. I had filled out an application, which I was told everyone had to fill out, regardless of payment method. At no point did I agree to have my credit run. Yehuda then instructed me to write a check for $15K, shook my hand and congratulated me on my new car. They took my check, left the room to their payment area and then came back. That's when they said that Kia Financing had denied me because they couldn't find my credit history. They then asked mybrother to cosign for the vehicle. Still at this point, I was under the impression that I had just bought the vehicle outright for $15K. I told them I refused to finance the vehicle or cosign for one because I have the money to pay for it outright. I told them that if they didn't want to cooperate then I would take the check back and leave. They tried to argue and insisted on working out a deal. I had to ask several times for my check to be returned to me and then I left. Now, three weeks later, I am still receiveing credit denial notices. They have run my credit a total of SEVEN TIMES for a car I was paying for outright. Seriously, do not buy a car here! read more

So on tuesday we went to get a car from KIA in simi valley told them up front we didn't have any money to put down we spend 2 hours there for them to tell us we need money down when we could the staff became very rude the manager even told me a would never get a car. The manager was the worst said very rude things to me my husband was very upset. I guess the manager didn't like being told things that were obviously clear by them sitting around with no customer and cars sitting so long they have to be reduced. So we took our business to Carmax got a great car and a better price never go to First Kia go to Carmax. The people there are so helpful a right help get what you want. read more

Typical sales people. Avoid these people like a plague! The salesman started off nice (most of them do). We did a test drive, liked the car and were ready to talk numbers. When we got to financing, everything changed. The sales guy tried to sell us a bunch of stuff we didn't ask for. He just assumed we'd want to buy the $1,800 extended warranty (even though the whole point of buying a Kia was that it would last 100,000 miles). When I asked for a copy of his quote, he said he was, "not allowed" to give it to me. Then we got that tired old sales line, "what's it going to take to get you to drive the car off the lot today?" I explained it was the first dealership we had visited and I would not have the down payment for a week or two. But, the salesman persisted, pulling out all the pressure he felt he had to apply to the situation. He said, "what if we could get you the car with no money down, would you buy it today?" All I could think was, wow, what a jerk! The salesman might have had a quota for the month to sell cars, but I had no quota or immediate need to buy a car that month, let alone that evening. My plan was to put down as much money as possible so I could lower my payments. However, that desire of mine seemed completely lost on the salesman who only seemed interested in solving his problem - how he would get me to buy the car. I'd heard enough and simply got up and walked out, leaving a bewildered salesman behind me, not having a clue how he could have possibly lost the sale. Unfortunately, this dealership lived up to just about every negative stereotype of sleazy car dealerships. I still like the car, now I just need to find a dealership that will listen to what I need, not just try to make their sales quota for the month! read more

DO NOT BUY FROM THEM!! My car has 4000 miles, already having major issues stalling out on freeway, losing power, not going from a stop. They tell me sorry, Galpin is now closed, we are too busy to look at it, will be quite a while before you can get an appointment. I passed on Galpin (4 miles from my home) because I was told 1st had good customer service. THAT WAS A LIE. Jimmy in service is RUDE and so is Guy. AVOID AVOID AVOID AVOID AVOID read more

I want to thank Johnny, the GM. He is honest and kind. I had a lease return at a dealership that closed. I called Kia in Glendale, Kia Downtown LA, Kia Alhmabra, asking if I could return the car. Each of them told me the same BS, their lot is full and can not take a car leased from another closed dealership! Kia finance said that they are not supposed to say that. They encouraged me to just drop the car off and get a persons name! Johnny at 1st Kia took my call and did not hesitate to take the car. He said it'll take 10 mins and it was less than that. I encourage you to go shop for a car at 1st Kia! They are the good guys. read more

I don't how this Kia got so many low reviews!!?? I do realize however that most of the reviews are pretty old though. Marlon and the Kia team not only met but exceeded my expectations! I did have another Kia location to compare my experience to, and that OTHER dealership just failed miserably. Completely happy with my purchase and grateful for the outstanding customer service! Please don't hesitate to give these guys a visit if your looking for a Kia. Marlon, thank you so much! read more

Extremely rude internet sales prick called me at 8:30 pm and then hung up on me. [The dude hung up on me after I told him I had already bought a car - "I already found a car" - click.] read more

Purchased a Kia Sorento at First Kia. Noah Kiedaisch was very pleasant and helpful while choosing the vehicle and becoming familiar with all the features. He knew everything about the vehicles functionality. Once I was the owner, Noah helped me pair my phone and showed me all the UVO system functions. When it came time to finance a portion of the price Johnny went above an beyond to find the best rate. Even stopping us part way through the deal when a better rate came through his system. I really felt like they were on my side. All this was accomplished in only a couple hours and now I am enjoying my new car. Very happy with First Kia and their staff. read more

Disclaimer: I rarely write negative reviews of businesses. That being said, this is more of an observation than an attack. Not naming any names. Onward... As a new car dealership, I think this dealer, from an interpersonal standpoint, is perfect. I had a hell of a hard time finding the Optima I wanted at other dealers, and in the end I got a better offering on the corsa blue turbo model, with only 2 hours of haggling. Time well spent, I'd say. My salesperson was an absolute dream to work with and was very friendly. Brass tax all the way. The place could do with a facelift, which an employee mentioned in passing was in the works. As a service center, I'm sorry to report that I had to take off three stars. Though the advisors appear knowledgeable, the techs appear to lack the finesse that is requisite of a motor company working hard to improve its image. I brought my car in for its first major service after being told that the other, more proximal dealer I've been using for oil changes was trying to rip me off with unnecessary service package extras. INITIAL VISIT I also had an issue with my factory entertainment unit not retaining contact numbers from my phone. They swapped it out, which was nice, but they also scratched up a few of the buttons on my console in the process. One of the techs must have been wearing a metal belt buckle, because I had two dings on the fender right at waist height that were certainly not there when I brought the car in. Being that I have the turbo model, I use full synthetic oil (a hair more expensive), which was conveniently spilled all over the engine bay. The tires were also rotated improperly- unless you have radial tires with a defined direction of rotation, the front driver side is supposed to go to the rear passenger side and vice versa; an oversight I identified due to a minor scratch I was responsible for on my driver side front wheel, which was relocated straight back instead of back and across. FOLLOWUP VISIT After driving the car home and making these observations, I contacted the service advisor and scheduled a followup to clean the spilled oil off my engine bay (the car is brand new, I don't need that yet... let's wait for the gaskets to get old in 70 thousand miles, shall we?) and check a few other things that cropped up due to the last visit. I brought it in and was told not to worry- "the car is new, let's keep it that way." I do a lot of driving for work, and I asked them to change out the oil because it was almost time. They covered my rental, which, in addition to getting new oil, was great. After a lot of small details I won't even mention, I picked up the car. They "washed" it, which is something I usually tell dealers not to do because I'm so particular about my paint. Couldn't have been much more of a hose-off accompanied with a wipe or two from the community oil rag, it looked about the same as it had when I dropped it off, plus a bit of waterspotting on the windshield. I was in a rush, so I left and checked the engine bay when I got home to see how clean it looked. Hah. Not only was there not even the slightest evidence that an attempt had been made to wipe up the original spilled oil, they had added more spilled oil to the mix. All over my intake, airguide, and block. Guys, the oil does a better job IN the engine, not ON it- Especially when I'm forking over a premium for it. If you don't have a steady hand, use a funnel. Poor show. Granted, it could be worse. They could have forgotten to screw the oil filter into the block and left me with a trail of oil that Hansel and Gretel would've been proud of. Happened to a friend of mine; true story. The point is, Kia's trying to up their game and contend with the higher players. Gone are the shapeless, funky and strangely amorphous blobby models of the past. Enter the sharp new lines inspired by the former Audi designer, Peter Schreyer. My Optima has functionality on par with a Lexus or Mercedes. The dealers/service centers need to reflect this change in all aspects if Kia wants that image to prevail. And with that in mind, I hope they do. Because in marketing, a change of image is a massive gamble, and it's an all or nothing move. So come on Kia, get it right. I used to be entirely underwhelmed by Kias. I'd rather not change my mind. read more

This place definitely is not #1 in customer satisfaction as they advertise to be. I called to make a service appointment for my Optima that at the time was under 60,000 miles, the woman on the phone said it will be 2 1/2 weeks until I'm able to get an appointment which I thought was crazy. nevertheless, I took the earliest appointment, got up at 6am and drove from downtown Los Angeles to Simi Valley so I could to get the sunroof recall done, flickering interior light, gas is low alert when my gas is actually full and my car alarm that goes off at 5 am every now and then for no reason. I pull up to the service window and "Jimmy" attends me and I begin to tell him the sunroof issue that I have and rudely interrupted me right off the bat to tell me I'm past the 60,000-mile warranty by 1,100 miles and that it's going to be $130 to just LOOK at the issue. I wasn't even done explaining why I came in and he's already throwing prices at me! when I begin to explain that I took it to Kia of downtown for an air intake hose recall they inspected the sunroof and that there was no problem at the time, but no work was actually done. Now the sunroof makes a loud flapping noise when I drive and its annoying and distracting. I go back and forth with him and the whole time this guy is just rude, very arrogant and is clearly not customer service oriented and would talk over me a lot! so much so that I had to tell him to just stop and listen to me. Throughout our conversation, he said, "that's not my problem" twice (I counted). I explain to him that my car has an extended warranty, He said they still have to charge me regardless then submit the paperwork to whoever my extended warranty is with (which I thought was with Kia). He didn't try to work with me at all. I drove 3 hours today to be told "That's not my problem" and that "my hands are tied". What was I suppose to do for 2 1/2 weeks? not drive my car to keep it under 60,000 miles only because of their lack of resources? I will be contacting Kia about this. read more

It's horrible that I have to give this dealership 1 star! Ugh!!! I went in about a month ago to purchase a + model Kia Soul. I wanted to trade my Volvo...KBB shows trade in abt $7,500. They weren't interested in my Volvo...I was told I couldn't get financed, because I had a BK 2 years ago, I would have to put down cash...was told I couldn't be on the title, that I needed someone with better credit than what I have...my FICO, not great....it's 667. I kept my Volvo or reaffirmed my Volvo through the BK...shows no lates...basically my credit is awesome...I'm on target to get back to an 800... After this BS story that I couldn't get financed, I went to Temecula Hyundai, where I PURCHASED ON MY OWN a 2013 Hyundail Veloster, fully loaded for 3.9% interest rate. Maybe the GM didn't like that I was vaping my e-cig...oh, actually I was told I had to stop vaping, because it smelled...really it's a peach flavor! He should not allow the salespeople to smoke cigarettes...they were the ones stinking up the place! This dealership was RUDE, not helpful and really gives KIA a horrible name!!!! read more

Sal & the rest of the folks were friendly, warm & helpful in getting me take a car home. Ending up buying the car I drove to check out: Ford Transit Connect. Ended up really needing it the next day. I'm really happy with the car so far. Hopefully it will continue to be a solid car. You have to come into any dealership knowing what you can afford & looking for or they will try to get you to buy a car at a high APR & at the sticker price (which might be reasonable), so I would suggest knowing exactly what you can afford & sticking with that. There was some extra charges I wasn't ready for like a 3 year warranty. Don't forget to consider taxes into your budget . read more

I was very impressed with the help and the selection of cars too choose from. My sales manager was Mr Benjamin Villalpando That was very helpful and determined to do anything for me to get my car. I was very pleased read more

Great service from Greg the car service manager and to the technician who worked on my car. I've been having issues getting my car repaired for a check engine light that kept coming on that the people who attempted to work on my car in the past could never get resolved. Not only was Greg very nice and professional but he and the technician were able to figure out and resolve the issue quickly! Thank you to them both! read more

I was decently satisfied with buying our first ever car here (well an SUV!) paperwork itself only took 10 minutes and 28 seconds (we were timed so we could see just how fast they really are!) Our guy was Tim. He was extremely helpful! Great attitude, ready to help and made us feel confident in the car we went to see. We had spoken to him via a phone call the day before also and he remembered everything we had asked for. Now the only con is: We didn't notice until the 90 minute drive home was over, but we are missing the drivers side floor mat and the spare key. Obviously this is frustrating as we spent an awful lot of money already. Hoping this can be resolved. UPDATE: Was given an email address and phone number from 'Johnny' from Kia and sadly STILL no replies or returned calls. Will be having to now pay extra for a spare key and missing car mats. Very disappointed to have been treated poorly after what we thought was fantastic service initially. Once they got our money they clearly didn't want to help. read more

Beware!!!! These people are Liars!!! They will say and do anything to sell a car. Sids a con artist asshole. I called him to help me and he'll hang up on you. They are very unprofessional. They say one thing to you and then when you go home everything is totally not what they said. Do not buy from this car dealer. read more

This place definitely is not #1 in customer satisfaction as they advertise to be. I called to make a service appointment for my Optima that at the time was under 60,000 miles, the woman on the phone said it will be 2 1/2 weeks until I'm able to get an appointment which I thought was crazy. nevertheless, I took the earliest appointment, got up at 6am and drove from downtown Los Angeles to Simi Valley so I could to get the sunroof recall done, flickering interior light, gas is low alert when my gas is actually full and my car alarm that goes off at 5 am every now and then for no reason. I pull up to the service window and "Jimmy" attends me and I begin to tell him the sunroof issue that I have and rudely interrupted me right off the bat to tell me I'm past the 60,000-mile warranty by 1,100 miles and that it's going to be $130 to just LOOK at the issue. I wasn't even done explaining why I came in and he's already throwing prices at me! when I begin to explain that I took it to Kia of downtown for an air intake hose recall they inspected the sunroof and that there was no problem at the time, but no work was actually done. Now the sunroof makes a loud flapping noise when I drive and its annoying and distracting. I go back and forth with him and the whole time this guy is just rude, very arrogant and is clearly not customer service oriented and would talk over me a lot! so much so that I had to tell him to just stop and listen to me. Throughout our conversation, he said, "that's not my problem" twice (I counted). I explain to him that my car has an extended warranty, He said they still have to charge me regardless then submit the paperwork to whoever my extended warranty is with (which I thought was with Kia). He didn't try to work with me at all. I drove 3 hours today to be told "That's not my problem" and that "my hands are tied". What was I suppose to do for 2 1/2 weeks? not drive my car to keep it under 60,000 miles only because of their lack of resources? I will be contacting Kia about this. read more

Firstly, Derrick Shima. Great salesperson, leased me my first Kia which in turn made me a Kia fan. My lease is up next year and I got repeated emails to the effect "we need your car", etc, lower your payments, bla bla. So I came in and Derrick found me a great upgraded model and then the sales manager or whomever came into the picture. I did not expect free upgrades or anything else but this guy came off with a "doing me a favor" attitude and acted as though I was unreasonable. They invited me in to make a new deal and then this guy threw confusion and insult in the mix. Made double talk, obfuscation and old school car tricks part of the equation and utterly wasted my time. I'll be back to deal with Derrick when my lease is up early next year and hope that manager/whatever is not there. I won't be dealing with him, period. read more

I walked out when the guy who claims to be the sales manager looked at me like the RCA Victor Dog when I asked about the incentive programs. He said "what incentive programs?" When I listed them, he said, "oh, THOSE incentive programs." He said he would check and SUDDENLY came back with the value of those incentives quicker than he could have ever looked them up. When you're at a dealership and they claim poverty, and treat you like a patsy, use up as much of their time as you can with a test drive and negotiation and walk out on them. For a sales manager to give anyone that RCA Victor Dog tilted head look is reprehensible. And by the way, the showroom was EMPTY on the weekend that I was there. The place looks like a run down fried chicken place. Like a used car dealership. The place is an eyesore and the people are shysters. read more

Had a good experience getting a new Telluride - Noah was fair, made the process easy and was extremely responsive

Bad news: My car was totaled. Good news: I had to buy a new car. I decided to check out KIA as they are rockin' it in racing right now! My experience at the dealership was friendly and relaxed. My salesman Derrick Shima was low pressure and accommodating, and his manager Bob Busick immediately found common ground crunching the numbers. When cars sit on lots, tires can get a flat spot and go out of balance. We returned the next day to address this and were attended to quickly by the folks in service, given a ride home and our car was delivered to our front door afterward- If you wanted to be treated well go see these guys! read more

We had our Kia Forte serviced. Needed some recalls resolved, and a new battery. The staff could not have been more helpful, pleasant, and professional. This was such a surprise after dealing with other service departments. We will definitely return! read more

Horrible experience! We went in looking to buy a car and left extremely frustrated. The salesperson was nice but knew literally nothing about the car and wasn't able to tell us anything about it. He kept saying "I'll have to check on that" but never gave us any answers. We ended up reading and figuring things out on our own. Then they insisted on getting all of our personal information, including references, before giving us a price on the vehicle. When the manager came over, he was extremely rude and abrasive. We had to ask several times to get our car keys back after giving them the keys to our car to look at a possible trade in. I don't appreciate being held hostage while you continue to try to sell me on your price. What a waste of 2.5 hours! There are plenty of other dealerships that will treat you better then 1st Kia will. We ended up going to another dealership in Glendale and bought our car from them. In Glendale, the salesperson had a wealth of information about the car that the one at 1st Kia should have know! I will never make the mistake of going to 1st Kia of Simi Valley again! read more

I went in to try to make a deal on a 2014 Kia optima that was clearly $4000 overpriced when try and making a deal they simply told me to have a nice day while I was talking they were extremely rude I would not recommend going to this place if you want to get ripped off. read more

I took my new Kia Sportage for my first oil change to First Kia in Simi Valley. They were extremely knowledgeable and very pleasant. Sang explained the entire process and made me feel very comfortable with everything they needed to do. When I picked up my car which was about an hour (cool) it was washed and vacuumed. I will always drive to Simi Valley for all my auto needs, read more

Today I recievied excellent service from the first kia service department. I believe when a business treats you well, they deserve recognition! Chris from the service department went above and beyond today to help me out. I came to the service department as a drop in without an appointment. The low tire pressure warning was indicating it was time for one of the tires to get some more air. I was unable to figure out which tire as I do not have a tire pressure gauge. I was hoping to quickly find out which tire was out of air, and I expected to have to go fill it on my own. Not only did Chris take the time to diagnose which tire was underinflated, he took the extra time to fill the tire for me in an expedited fashion. Blown away today by chris' helpfulness! read more

I just leased a new car from 1st Kia (my 3rd car from them) and it was so easy and fast I was reassured once again I made the right choice coming here. I was able to do most of it over the phone (as is my preference) and by the time I got there all I had to do was check out the car and sign the papers! I got a fair amount for my trade in (not a lease) and was in and out in less then 2 hours. I know where I'll be going for my 4th Kia =) Thanks to all the staff for making it another easy purchase. read more

Wow wow wow! This is why I keep coming back to 1st Kia in Simi Valley! Their customer service can't be beat! It is now my FOURTH time getting a car here and I will never ever go anywhere else. Go see Sid cause he will make magic happen! He was very patient and understanding throughout the whole process. I ended up getting the 2016 Kia Soul and I could not be happier!! read more

I'm am Very Satisfied with my Service at First Kia of Simi Valley Ca...The Sales Consultant Justin Spencer went above & Beyond to get me into the Vehicle of Choice...Excellent Customer Service! I will be doing business with this Company in the Future..Thank you so much. read more

My mom's car broke down beyond repair. Which in this pandemic economy with market adjustments of upwards of $3,000 for cars due to the short supply, it is a buyers nightmare. Luckily, we were able to work with Justin Spencer from Kia on Simi. He helped my mom gain confidence and test drive different cars until she settled on a car she felt confident driving in. He then work with his team to lower my interest and base price while increasing my trade in value to match my Carmax sell quote. Overall I am very satisfied and my mom drove off the lot with a really nice car. (Her old car had almost twice the interest than we got here) read more

Noah helped me get my new car. He was super friendly, knowledgeable, and was not pushy on getting any car. Great service would come here again! read more

Simi Valley 1st Kia is the best place to buy a car. Ash Ali was our salesman, he made it a great buying experience, and I highly recommend him!! This is our 2nd car purchase from 1st Auto group,(the previous one being a Nissan) and it has always gone smoothly. The price is right and the professionalism is top notch! The wife loves her new Optima SXL. Highly recommend 1st Kia! Go see Ash! read more

I was in the market of purchasing a kia soul. A young gentleman approached me named Derek I could see the honesty in him instantly. I am so happy that he was there to help. extremly knowledgeable and easy going What a great salesmen. LOVE MY CAR. 1st kia of simi valley is the #1 kia dealership in SOCAL! read more

Got an engine replaced under warranty. They said it would take a few weeks maybe a month. I received it back in a few days. A couple months later i get a rattling sound so i try to schedule a service, called 3 times, left messages and got no return call. I too my car to another KIA dealership and the said engine had a missing bolt, a wrong size bolt and missing manifold mounting bolt. First kia was notifies and the response was "the service was months ago and how do we know it was us?" Like i have tome to sabotage my on ish! read more

My partner and I came here to look for a brand new Kia. Our sales person was Chuck. He was very nice and patient. He gave my partner and I plenty of privacy when we were discussing our options and he definitely didn't pressure us. When it was time to try for financing, unfortunately our experience went south. A little history about my credit. I recently cleaned up my credit due to some identity fraud, and therefore it was cleaned up so much that I no longer had any old history, so pretty much no credit history. My partners credit was pretty low as well. Through Experian/TransUnion and Equifax, my credit is in the high 600's; it's FAIR almost GOOD. What I didn't know was that the Auto Industry puts their own spin on credit scoring.Through the V Scoring system, it was 617. So that was a shocker. I think what upsets me is how the finance guy presented it to us. He made us feel like undesirables. He explained the scoring system to us like and proceeded to tell us about his Finance Degree (I have one too). Either way, he acted all annoyed with us after a while and said "I'm pretty sure no one will finance you, but I can still put the application through". Well most finance people that I've dealt with in the past will do their best, I honestly feel he didn't even try. It appears that he likes to work with easy finance folks, instead of with people with less than perfect credit. The last thing he says to me before I left was, " I'm sure we can get you financed for a car worth $10K with like $2k-$3k down. Ummm I don't think so. Either way, I know it's not his decision to get me financing' but I feel that he should work on his customer service skills or the very least his delivery of bad news. Well, I wasn't about to give up! I ended up going to Carmax. The experience was definitely much much better. Not only was I approved for a 2016 SUV with 7K miles, my approved loan amount was $25K at a rate of 4.9 with my less than perfect credit history. How is it possible that the financing companies that he put my application through couldn't approve me, but capital one approved me right away and a few others; however Capital One was the lowest. All in all, Chuck was nice but I walked away feeling low. MANAGER- No need to reply with your usual " Thanks for your feedback, blah blah blah". Just accept the constructive criticism. read more