I live in the New Hampshire residence. First light property management is the WORST company ever ! We haven't had hot water since Friday morning. No notices posted. And the building manager has stopped answering calls along with first light property management. BUT THEY KEEP TRYING TO COLLECT RENT MONEY. The building is filthy. Nothing works. Especially management.. They are slumlords in koreatown. They are taking our rent here that we pay for a decent home for . Not fixing anything and beautifying other areas. I DONT HAVE HEAT IN MY APARTMENT. I HEAT MY APARTMENT WITH POTS OF BOILING WATER ON MY STOVE OR OPEN MY OVEN. WHICH IS SOOOOO ILLEGAL. this week alone every other day we haven't had hot water Which means we can't call the health department. Then they completely shut it down on Friday. The weekend. OF COURSE. THATS WHAT SLUMLORDS DO. so now what happens on Monday ? There are children living in this building. Children who have to go to school. I know because the vacant apartment across from me flooded and they had 2 ten year old boys cleaning the flood instead of professionals. I posted a video of it. It is very depressing. Just like this property at 738 S New Hampshire Ave apartment building. Someone broke into our rent box and now it just sits on my managers door broken. He won't even fix that !! I called the 888-773-7573 leasing office number and spoke to Rhoda Hu. Who is of NO HELP ! I suggested. Let this leasing company come live here at 738 s New Hampshire ave for one week and see if they would pay rent here. They declined my offer. lol. Somebody is gonna fix this company for sure though. I will be posting pictures of first light property's 738 S New Hampshire Avenue apartment building now. Have a nice day. Cause we sure don't living here. I want to leave zero stars but yelp insists I leave a rating. So here is one star. One star saying your building is horrible!! read more

5 Stars for First Light Property Management because of 3 exceptional people, Rhoda, Scott and Amado. We've been living in an apartment managed by FLPM for 3 years, the service and attention given to us as a tenant is worth more than 5 stars. When something requires attention, we would made an online request and we would received a response within a day. Scott would set up a visit online to check on the problem and he would be in your doorstep at the prearranged time. We also love that Scott always have an open communication with us. He informed us the steps (how, when and appx time) to get the problem fixed. So there's no suprises! Thank you Scott and FLPM. read more

First of all, First Light is an amazing property management company. Everything from rental agreement to payment to maintenance is all made easy with technology. They have an amazing website where you could complete all of those things mentioned. They even have a 3D virtual tour of the property so I'm not sure what else to ask for. The most important thing though is the excellent property manager, Rhoda. Rhoda simply is the most thoughtful, understanding, friendly and respectful property manager. She's extremely responsive to every request I have, may it be maintenance or rental questions. Whenever I have any problem with the property, all I need to do is text Rhoda and the next thing I know is that the maintenance team would be at the property the next day to fix any issues. Rhoda sets the bar for a property manager really high, and I think it's hard to top that! read more

Rhoda has been managing 2 of my multi unit properties for several years now, and I have to say, she's absolutely wonderful. She's always responsive to my questions and concerns, as well as making sure the tenants are happy and taken care of. Her attention to detail and problem solving has been fabulous. I highly recommend Rhoda at First Light Property Management for all your property management needs! read more

This review is for two of my favorite people at First Light. I've been a First Light tenant for nearly 5 years. I don't expect any property management company to be perfect, but what I value is knowing that there's a specific person I can go to who will advocate for my needs and be sure that I get a response. At First Light, those people are Rhoda Hu (our rep) and Amado, who performs much of the maintenance on our building. (I just realized I don't know Amado's last name because we tend to communicate by phone instead of email.) Rhoda is very responsive, and acts quickly to loop in the right people to move the maintenance or other request forward. There have also been several instances when Rhoda picked up the phone and called me to make sure she understood the problem I was describing, or to follow up and make sure it was resolved. She also communicates proactively about upcoming maintenance, which I appreciate. I truly feel like Rhoda is looking out for me and my family and our experience as tenants. Amado and I typically connect after he's been assigned to address a specific maintenance request. He goes out of his way to let me know when he's coming and to communicate about any delays, and he amazingly always seems to bring positive energy and creative solutions to the task, even when my one request turns into three! read more

I live in an Apartment in West Hollywood, that was Manage by First Light Property and the Person of reference was Mr. Thiago Giordano. I can't say and express enough my appreciation of him. Anytime I had something that needed to be taking care of, it was done promptly, with courtesy, diplomacy and professionalism. In numerous occasions he went out of his way to be available and accommodating to meet my needs. He was fair, honest, and showed a lot of integrity. Nothing was every left neglected or pushed aside. Matters that needed to be dealt with immediately, were done as they should have been. I lived at that same address for 20 years and other management came through, even though they were all good, First Light Property represented by Mr Giordano was by far excellent. Last August I moved away to Canada. Mr. Giordano went out of his way to accommodate and make my leaving as easy as possible. However, despite my best effort, my mail could not be redirected to Canada from the Post Office (they simply don't do this anymore). I was very stressed because a lot of my mail could not be sent to my new address in Canada. Once again Mr. Giordano came through in a big way. He personally took care of matter. He collected my mail and send it to my new Address in Canada. I so appreciated his help. Im not sure what I would have done without your help. So many of those letter needed to get to me, so I could make the change of address and take care of matters. I cant say enough of how i appreciated Mr. Giordano and for all the good things he has done for me. He is a true reflection of integrity, professionalism and commitment. He follows through as he says he will. He represent and reflect his company values, image and integrity very accurately. Thank you so very very much Mr. Giordano for your good services and First Light Property Management to hire/have an employee so dedicated. read more

Recently went to an open house for a property and was VERY interested in the apartments. The area where these apartment were located isn't the nicest but there were 3 units available and I knew I had to apply because of the parking that was included along with all the new things within the apartment. I met Nika who was very helpful and provided me with her card. As I was walking out, a tenant ran after Nika stating that there have been homeless men coming in through the back gate (u can see the homeless men waiting outside the gate) and going into the laundry room on the property. She has pictures of clothes, swisher wraps and food wrappings on the floor. Nika advised her to contact the Property management. The tenant states she has been calling for about a month and NO ONE has came out to help. That she has a daughter and is scared one of these men will break into her house. She has left a lot of voicemails and no one has gotten back to her. I applied to this property (Like an idiot). I paid the application process and so did my best friend and sister who were going to live with me. Our agent was Rhoda Hu. At first Rhoda was very quick to respond to the emails and after submitting all information, they were requesting a $3,000 deposit. CRAZY! Rhoda stated to have my best friend (with not so good credit) get a cosigner. We emailed Rhoda back in regards to what the Co-signer needed in regards to income or credit so we dnt have to pay $3,000 as deposit. she NEVER got back to us and was NOT helpful in regards to that. Quick to process the applications but after that, no email was received. We got a co-signer (who also paid the application fee) and sent all the information we thought she needed within the same say. We waited for a response and nothing. We called the office VARIOUS times and no answer. The next day and within 20 minutes, she stated we still needed the $3,000 deposit. I advised why she asked for a co-signer if she knew that wouldn't help my best friend that had a bad credit. She didn't even give a reason to that. She just wanted the Application Fee! We DID NOT take this stupid offer. Advised Rhoda of the problem the tenant was having and that why is the company so uptight about credit score if there were 3 incomes all together. This property is in a low-income, not so great neighborhood yet expect too much out of ppl. Her response was that the tenant who was complaining was probably someone who was getting evicted. LIKE REALLY?! They still shouldn't be living in a situation like that!! that goes to show how much they REALLY cared if we ever lived there!!! BE CAREFUL!! ALL THEY WANT IS THE APPLICATION FEE! THEY ARE QUICK TO SEND U A PAY-PAL NOTICE BUT DNT GIVE A RATS ASS ON HOW THEY CAN HELP U! GOOD LUCK RENTING THOSE APARTMENTS! read more

A property management company that embraces technology??? I am a former tenant of a town-home managed by First Light and let me just say that I have never dealt with a more professional team that is quick to respond to all the needs of the tenant. They give the tenants options to pay rent, request maintenance, view documents, and get important phone numbers all online! You don't see that anywhere else. Even when you first inquire about a rental, the application is done online. This saves time, is paperless (environmentally friendly), and allows for flexibility. Trevor and his team comes highly recommended. read more

Rhoda at First Light Property Management has always shown amazing customer service and professionalism. Every repair/maintenance issue has been dealt with in a timely manner. I would highly recommend any First Light property to my family or friends. read more

I recently moved out on my own for the first time and I'm so glad I found this company. Bethany Hudeck was so great about answering all questions and concerns that I had and made my moving process so easy. I would definitely recommend her to anyone looking for an apartment! read more

I just moved into a property managed by First Light and it was such a great process. Easy online application, anytime I need a maintenance request there's an easy to use online portal for paying my rent or making requests and my property manager is so nice and friendly. They manage beautiful renovated properties and I highly recommend them to my friends! read more

First Light Property Management made renting a breeze. They're always available when you need them and they provide excellent customer service. The entire application process was handled online, making for an easy transition from my previous home to the one I am currently renting. They are prompt when it comes to repairs and requests and nothing seems "too small" to handle. They picked a great on-site manager, so daily operations are always executed quickly and accurately. In general, working with First Light has been the easiest and kindest experience I have ever had with a property management company. read more

I'm so glad FLPM took my building over! They quickly addressed all of the problems my neighbors and I were complaining about for almost a year and our buildings PM Bethany Hudek is nothing short of amazing. It really makes your life so much better when you have a PM that will listen to you and that you know you can trust!...Its almost unheard of nowadays! Thank you FLPM you guys are now my go-to! read more

We have been working with First Light for several years now, and can't say enough good things about them! They are very professional, kind, and extremely helpful. I recommend them for management needs to anyone looking. We look forward to doing more business with them for years to come! read more

I am a customer of First Light Property Management for 3 years. I appreciate their timely response and great service. My contact manager at First Light, Ms. Michele Hamblin, is very responsive and quickly takes action to help us. She provides professional solutions and follows through until the issues are completely resolved. I appreciate the quality service from this company. Thank you, Michele! read more

First light property management is a great company!!! They help me and my husband find a great apartment! With all updated interior! Bethany helped us along the way and she was sooo Amazing!! She is the best! Very helpful and extremely patient and super sweet!! read more

First Light are wonderful property managers. They are so great to work with and handle issues in a very timely matter. They are extremely reasonable and our apartment is beautiful, we constantly get compliments on it. Their website is also great and makes paying rent very easy. read more

I contracted First Light Property Management for property management services for our (3) commercial properties in Los Angeles (specifically Culver City, Torrance and Gardena) over a year ago and I have been very impressed with their service. My property manager - Hilda - responds to my emails in a very timely manner, and I feel like she really knows the properties. Further, First Light created lease abstracts for each of the twenty, 30+ page commercial leases that helped me recoup an alarming amount of CAM charges that my previous management company was over looking. First Light literally paid for themselves just by reviewing the leases and then holding the tenants accountable to what they signed up for. I would recommend them any investment property owner (residential or commercial). Thank you First Light and Hilda! read more

Never had and issues with them. Totally professional and replies to any service requests in a timely manner. Very easy to deal with.

I applied to an apartment with this company with my partner, we both paid the $45 amount for the application and haven't heard anything. If you've read the comments down below you'll see about scammers (Mark) and I'm pretty sure it's happening again. If you're applying for 1407 Terrace Ave DONT DO IT. The listing isn't even on the website just be aware. read more

Hi Taylor. Thank you for taking the time to respond. I need you to make it make sense though. So you do in fact know Mark Christopher Bellgraph and can confirm that he's actually working independently from First Light. If this is true, tell me why Mark instructed me to complete my application through the First Light website?? Tell me why y'all have my $45?? Then tell me WHEN I'm going to get it back. Then Taylor, please explain to me exactly WHY Mark said I had been "approved" for the unit, but when I called FLPM they had no record of this approval or unit OR Mark for that matter, some one supposedly hired to lease a SINGULAR unit on expansive First Light Property and yet no one knows anything about him. This man who's allegedly working independently from First Light told me to apply for this listing throught the First Light website!! It don't add up sweetheart. TAYLOR WHERE IS MY $45??? WHERE IS MY PRIVATE PERSONAL INFORMATION?? If Mark has nothing to do with FLPM how would he know the application submitted to your website was ever approved like he said? The receptionist over the phone also told me that all application approvals are accompanied by an email, which I never received...which makes sense because Mark doesn't work with First Light...he just uses your website to steal application fees...These shenanigans with Mark have been going on at least since 2017, but now you're conveniently interested in resolving it?? I'm going to need my money back asap or I'll just dispute it. I get it L.A. can pricey, but when you need money you get down on your knees and PRAY. You don't steal money. This entire company is sus. Y'all trying to play me like boo boo the fool and I'm just gonna need my money Taylor. read more

as a tenant, first light is very responsive and understanding to my requests. The team is easy to work with and very friendly. thank you for all that you do! read more

Great team and staff! Always at the ready whenever I've needed anything. The property was extremely well kept and clean when I moved in. Property management doesn't get any better! read more

First light has recently become the property managers of my building. Since the management change they have been doing a lot of repairs/construction often without advance notice and sometimes even on Saturday mornings. So much for peace and quiet, or consideration of my property and privacy. Despite all these "improvements", the building stairwells and hallways are still dirty. read more

I have NEVER written a public review for anything, but I had to this time. I have never been so indebted to a stranger as I am to Martin. He is a stand-up guy who is on time, keeps his word, and extremely helpful. To the point where he makes all others' in the service industry look really lackadaisical. My family and I are beyond thankful to Martin and his help, we are truly in his debt. Here's what happened in a nutshell: My pregnant wife and I drove to LA to look for housing. After visiting a house in Old Torrance, I had a handshake agreement to rent a small house. The owner had met me and my pregnant wife and said that he'd call us after our credit cleared. I looked him in the eyes and we shook hands. Twice. That was Sunday. After that, my wife and I booked an OB, a hospital, a hospital tour, a daycare, etc etc, all in the area. Wednesday night at 10pm the owner of the house sends me a text and tells me that he changed his mind and decided go with someone else. I felt like someone had punched me in the stomach. We felt sick. It was a rollercoaster and would have just been better to not have met the guy or been told we were on a list so we could have kept looking. To do that to anyone is terrible, to do that to a pregnant woman is unconscionable. Long story short. I luckily found a cheap flight. Flew from the Bay to LA. Looked at places Friday and Saturday. On Friday, I picked up keys from another property management company that is across the street from First Light. After seeing the property, I walked over to First Light to ask about a townhouse in Torrance. THANK GOD, Martin was there. He listened to the story about my stressful situation and set up an appointment to see the townhouse the next day, Saturday. The next day, he arrived on time as he said he would. Good sign. He showed me the place and it was better than both the first house or townhouse I'd seen the day before (same community). Better sign. I told him I was very interested but that I needed to get a commitment as soon as possible since I was flying back the next day and might leave a deposit with another place. Martin told me he'd run our credit that day, that our app looked good (filled out the night before upon his advice), and that he thought we'd make great tenants and that he'd recommend us to the owner who ultimately chooses the tenant. That was around 1pm. I left and was stressed. HOWEVER, in just 3 hours, by 4pm Martin called me back and said we were approved! It was like a dream ending. The next day, we arranged to meet (on a Sunday!) so I could drop off my deposit check. Again, Martin met me on time at a local coffee shop and now my family's ordeal is over. Martin and First Light saved me from one of the most stressful times of my life and made my crappy weekend actually livable. To be honest, in addition to liking the place better, I am already so glad to be in a First Light home because their reviews were so much better than competitors (I mean who goes on line to write good reviews, but FLPM folks do!), you can apply online, sign documents online (even on your phone), and pay rent online. Our new place cost $100 more than the other townhouse, and $400 more than the house, but it's totally worth it to have a better home and work with good, trustworthy people. THANK YOU, MARTIN! read more

This management company does not notify their tenants when the water will be shut off. At one point, we were left without hot water practically every other day. There is a roach, bed bug and rat infestation in their Koreatown building. Maintenance issues are ignored and customer service is very poor. The front lobby smells like marijuana (which isn't necessarily a bad thing), but I have heard complaints from tenants with children. This management company has been trying to improve the building, but they are very slow in doing so. Our units were left without apartment numbers for months during the repairs. It has taken them a long time to fix the elevator, plumbing and hallway lights. read more

I'm a single mother who was living in one of First Light's buildings when I found out the owners wanted to renovate the building. I started to panic... I live close to my daughter's school and didn't think I could afford to relocate. I called First Light in a panic and I was so blown away by their compassion. Rhoda knew that I was a great tenant and made arrangements for me to move to a building they manage literally around the corner and in my price range. She even didn't mind that I started crying on the phone when she told me the good news! Forever indebted. read more

Horrible service. Very unresponsive and it's impossible to get someone on the phone. Every call goes straight to voice mail. This company is terrible. I miss my old live in manager. read more

I was looking for a place to stay in Southern California from the east coast. It was really easy with First Light because I could apply online and did everything via email. Marty was quick and thorough. I wasn't worried about not seeing the condo before I moved in because they had YouTube videos posted online. My move was seamless and I've had zero problems so far. read more

I am on an HOA board and let me tell you, most HOAs are to proud to admit when they need help!!!! I've been pushing for them to work with First Light for too many years now. Finally I got them to meet with Trevor and the team there. We have our own portals where we can what's going on at all times and I can work my full time job without worrying about whether the gardener came or not. Thank you read more

Sue Savarese is simply amazing. I do not know where to begin. She listens to all your maintenance requests and handles all concerns with empathy and a quick solution. She goes above and beyond to get things done. Her and her husband are very dedicated and on top of it all. The First Light website is so easy to access to pay rent or maintenance request. If I did have a technical issue, Sue, with her extensive computer knowledge help guide me through and fixed the issue. I highly recommend her and first light with all your Property Management needs. read more

First Light Property Management TWO THUMBS DOWN!! They recently took over management of my leased unit and they have increased my rent twice in a year...When you need a repair you have to constantly call and email to get a response...I would not recommend read more

Marty was so helpful with our apartment search. Not only did he have a great response time with every communication, he made us feel comfortable and answered all our questions without making us feel like "just another prospect". Thanks again Marty! read more

These guys are levels above the competition. Exemplary professionals who know the market and what owners expect. From day one they've been honest and go out of their way for their clients. Very impressed to have met them. read more

Our Redondo Beach property is currently being managed by First Light Property Management. We love the fact that they have an online system that tenants can enter their only maintenance requests anytime of the day or night. The tenants love their fast service and seem to stay longer due to the care given by the management team. Keep up the great work First Light - we appreciate everything! read more

Rhoda Hu provides an exceptional customer service. She is thorough, friendly, knowledgeable, efficient and helpful. You asked anything about rental and get answers right away. She's very understanding in every situation. I would definitely recommend First Light Property Management. read more

Thank you Laurie Volpe and this property management team! After searching and being turned down this company really helped us out, finding my little family and I an unlisted treasure in a great spot. They approved us right away and we had no issues during this surprisingly and thankfully seamless process. Now I can have my children in the Redondo beach school district enabling them to have a great education experience and childhood. Thank you Laurie you are heaven sent. God Bless you and yours! - Tommy & Alissa read more

We are in process of moving out and I just wanted to share my experience with living at one of First Light's properties in Hollywood. The Property Manager - Dena - -was absolutely rocked and was quite possibly the best manager on the planet! Anytime we had a problem, we simply called Dena or sent a maintenance ticket in through First Light's website and it was quickly fixed. We just wanted to say thank you to both Dena and First Light for all of their help and attentiveness while we were renters. It is a shame that we have to relocate and will miss our days in the 'wood! read more

First Light made our transition here easy and hassle-free. I love how close our property is to the beach and stores within walking distance! Their online system makes rent payments and repairs very convenient too. read more

First Light Property Management has been my property management company for my rental units for over five years, and Rhoda Hu is the reason I stayed with the company. She is very knowledgeable, and has dealt with all issues from repairs to new leases with professionalism. She maintains great communication with the tenants and I can always reach her in case of any questions. Rhoda is a great asset to First Light. read more