To Whom It May Concern, I would like to share what a positive change and pleasure it has been to work with Stacy Coite, Tracy Ramsey, and Anna Rocha. As a four-year resident of Summit at Liberty in Rio Vista, I have worked with several HOA management teams over the years. I can confidently say that Stacy, Tracy, and Anna have been among the very best. Their professionalism, responsiveness, and dedication to the community have made a noticeable difference in the quality of service and support provided to residents. They consistently demonstrate excellent communication, follow through on commitments, and approach resident concerns with courtesy and efficiency. Their teamwork and commitment to maintaining a well-managed community are truly appreciated. I wanted to take a moment to recognize their outstanding efforts and express my gratitude for the positive impact they have had on our neighborhood. Summit at Liberty is fortunate to have such a capable and dedicated management team. Sincerely, Lisa Long-Arkoh read more

After experiencing a year at de nova at liberty island Rio Vista first services replaced our terrible management with an all new staff. We are more than pleased with the new staff headed by Stacy Colte, assistant Anna Roche and Tracy Ramsey. In just the first 6 months we are seeing major changes and are more than satisfied. This team is doing an outstanding job in all areas, from areas that need to be addressed to responsive communication. They are always professional and very responsive to all the daily challenges. It's not always easy to find three people that truly seem to care about their job. We are definitely lucky to have them . read more

The HOA team at the Summit at Liberty in Rio Vista: Stacy Coite, Ana Rocha, and Tracy Ramsey are warm and friendly; not to mention professional. As a volunteer committee member, I enjoy working with them to help move our community forward. Thank you HOA team! read more

I am a homeowner in a community managed by FirstService Residential, and my experience has been deeply disappointing and frustrating. This review is not based on a single incident, but on a long-standing pattern of poor oversight, lack of accountability, and disregard for homeowner concerns, despite substantial and continually increasing HOA dues. Over the past five years alone, my HOA dues have increased by approximately $400 per month. Most recently, assessments were raised again, which management attributes to insurance premium increases following a fire. While I understand rising insurance costs, what is unacceptable is that these increases continue without corresponding improvements in service, safety, or basic property management. One of the most persistent issues has been landscaping. I have been raising the same concerns since I purchased my home, yet nothing has meaningfully changed. Recent landscaping work was approved and paid for but completed improperly, without basic preventative measures such as landscape fabric. As expected, the area is already overrun with weeds and lacks any maintenance plan. This is not an isolated failure, but a recurring one that has been repeatedly ignored. This pattern extends across the community: A security gate that has been non-functional for months, contributing to theft and safety issues Multiple safety incidents, including catalytic converter theft and drug use on the property Poorly maintained or unusable amenities such as the hot tub and treadmill Ongoing charges for cable services of unclear value and even internet service associated with a gate that does not function The dumpster area has become another serious concern. Homeless individuals routinely enter the property and scatter trash throughout the area, creating unsanitary and unsafe conditions. The contractors responsible for cleaning the dumpsters have described the situation as disgraceful and gross, and have stated they may refuse service altogether if the issue continues--because FirstService has taken no effective steps to mitigate or manage the situation. This represents yet another avoidable expense and liability for homeowners. Communication has been one of the most troubling aspects of this experience. Questions are routinely avoided, residents are sent in circles, and the ticketing system appears far more effective at accepting payments than resolving issues. I can personally document more than a dozen instances where concerns were deflected or rerouted without resolution. These failures have forced me to escalate beyond onsite management to Vice Presidents and now Regional Directors, yet the outcome remains the same: nothing is done, nothing is taken seriously, and homeowners do not matter. The Board of Directors has also been consistently dismissive and, at times, openly rude when homeowners raise concerns. Residents are encouraged to attend meetings, yet feedback is frequently minimized or ignored. While FirstService often points to the Board for decision-making, homeowners are not paying a management company simply to explain process or shift responsibility--we are paying for professional oversight, follow-through, and accountability. At over $600 per month in HOA dues, the value simply is not there. The ongoing mismanagement of vendors, lack of urgency around safety, dismissive communication, and absence of accountability have caused unnecessary financial burden and stress for residents. I have begun escalating these concerns to the Better Business Bureau and other review platforms because internal channels have consistently failed. I strongly caution any HOA considering FirstService Residential to carefully evaluate whether this company aligns with expectations for transparency, responsiveness, and respect for homeowners. read more

Great job! Brandon Johnson (General Manager) has recently joined Crosswoods HOA . It's very simple, Brandon takes care of business. Brandon is a pleasure to work with and very professional. He is an asset to the Crosswoods HOA team. read more

We received a call from our alarm company at 10:37 on 9/10/25 that there was activity on our first floor of our home in South Lake Tahoe. We immediately looked at our cameras and saw that the culprits were a mama and baby bear. We told the alarm company we were going to call our property security office, ASAP. James Malmed and Brandon Fregoso arrived within minutes. They found these bears eating out of our freezer and pantry. They were able to scare them away and cleaned up the perishable food scraps. They had our permission to enter our home and take inventory for us. These men saved our home and we are indebted to our security service we have in the Tahoe Keys. We were very impressed on how professional, concerned and caring these men were. Thank you Brandon & James! read more

Brandon Johnson has recently joined our team at Crosswoods. Wow! He is getting stuff done. He came in like a wrecking ball (which was a good thing) and took care of business, Attention to detail is his hallmark! He is taking care of tree issues, irrigation problems and resident requests. Service is his forte. read more

The HOA Manager has finally reached to me vis phone and we discussed website, uploading documents and assistance going forward. Conversation was positive and it appears my landscaping application has been fast tracked and we have tentative approval pending one question about pergola height. read more

I would like to take this time to recognize a few employees that deserve a little extra credit. The security team of Brandon Fregoso and Joseph Miner. They both go the extra mile to help us keep our neighborhood safe. I would like them to know how much we appreciate them. Also, I would like to give a shout out to Heather Blumenthal who wears many hats and keeps our HOA running smoothly. I have really enjoyed being in all of their company when I am in Tahoe. They have all been very responsive to our needs. Thanks you guys!!! read more

As the chair of the Architectural Committee for over 4 years, I work closely with FSR to service over 650 homes. We rely on their guidance for our team to make prompt and accurate decisions on applications for improvements to residents homes. Additionally, they provide support and a patient ear for times when we have rouge homeowners that perform work without adhering to policy and doing work without approval. Because of this activity, FSR has assisted our committee in developing 7 new policies to refine the standards to avoid arbitrary actions. We now have specific designs for rock and bark materials and installation, fence design, hardscape limitations, etc. Machelle is always there when we need her and her assistant Jordan and I speak nearly every day. read more

5 stars all around! The entire team is very friendly and knowledgeable. Was able to help me with my issue immediately, and reached back to make sure everything was good to go! read more

Our community has been with them 7 months now. They have great communication. When called they act on things immediately. The portal is great compared to what we had with another company. The billing is fantastic with no issues. They work great with everyone. No complaints from the neighbors. read more

We have lived in the Moran Creek Community for 8 years. We love the Morgan Creek area. The Homeowners Association not so much. They are less than service oriented/responsive when resolving a problem. We reported a problem in mid-August regarding the outdoor plumbing and what appeared to be a leak backing the water up in the pipes and spilling it all over the sidewalk. To expand, we have two problems with the plumbing. One is our responsibility due to its location. The other is on their area of the property. We are holding off fixing ours to ensure theirs gets fixed uninterrupted by any workers we may have in the area. They have made 3 lame attempts to address the problem, never testing it before they walk away. We've only had to run the water for a few minutes, only to see it back up again. In my opinion, they are doing everything not to spend money that would actually fix the problem. All we hear back (mostly after us putting an inquiry for status in) is, "they have the paperwork, they are reviewing it". We reported this mid-august, note it is now mid-October and we see no clear effort on their part to resolve this. In my opinion, the only thing they are interested in is raising our dues every year without any reasonable effort to provide service. Had we known this was the level of service, we would have selected another location to buy a home. If you are considering this area, I would recommend you look elsewhere. read more

Absolute WORST HOA company to deal with. They keep upping their rates but enforce NOTHING, never do site visits, are completely unresponsive if you try to get ahold of them. If you are lucky enough to ever get ahold of someone they are very deflective and give generic statements and answers. HORRIBLE. Please do NOT hire this company. FSR-- DO BETTER!! read more

If I could give them zero stars I would. Their staff is not knowledgeable regarding HOA rules and regulation. They are unresponsive to requests sent that are afforded to the residents through Civil Regulations and are trying to kick the can down the road until you give up. Be late with your monthly payment and they're all over it!! NO VALUE WITH HAVING THEM AS YOUR MANAGEMENT COMPANY. read more

I'd like to say this this management company does not know the laws. They're a waste of money. This staff serves Mather at Independence and they refuse to hold up the cc&rs. We have someone here running an Airbnb, which I sent notice for, 9 months ago. Our cc&rs specifically state no rentals under 30 days. The Airbnb permit says it's for rentals under 29 days. Community manager Geovanny Grave, his boss Rachel Thatcher and the district manager Justin Jabali refused to stop this madness. In addition this neighbor has attached a 3 foot extension to the existing fence, making it about 9 feet tall. There are 2 inch screws sticking out of it, on to our property where my family and pets can get hurt. They are also allowing this person to place a camera, looking directly into my window, which can be seen from the bathroom. This is illegal by county standards and not allowed by HOA standards. They refuse to take care of it. They also refused to tell the board members anything that's going on. When we get to the HOA meetings the board is confused. This company is a waste of money and a lawsuit waiting to happen... read more

UPDATE so it's been months later , the rest of the neighborhood looks better now but our streets still neglected, the only thing that has been done was another stick was added to support the tree. Literally absolutely nothing else has been done. No trimming or anything, messaged the regional manager and his response to me was saying plants grow and it's supposed to look like this.... read more

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I contacted them more than a month ago regarding my ruined front yard by the landscaping company (several emails and phone calls). Not a single call back or follow-up. The landscaping accidentally cut down two small bushes while mowing with their ginormous machine! After almost two months, I'm going to replant them myself. HOA just SUCKS. I would give them 0 stars if I could... read more

FirstService Residential - Property Management Near Me - Gold River, California

FirstService is unresponsive and not helpful to neighborhood. HOA dues went up but quality of service from them continues to deteriorate.

Since my initial negative review, First Service, at least for me, has made a complete turnaround. They have been very responsive to several recent requests about problems at the park on Greenview and the people sent to help resolve the problems couldn't have been nicer. So for me, it's now a . read more

I called Heather to ask for a proposal for my HOA. Although we were unable to make the deal, Heather still provided advice and guidance for me days after the initial call. She gave honest feedback about other management companies and also gave me tips on what to look out for prior to signing management contracts. She was up front and honest with me about their fees and the services that they provide, which seem awesome if your association can afford them. First Service is incredibly knowledgeable and they retain their employees, which adds to the value they will provide to your community. While I couldn't personally work with them for a prolonged period of time, I genuinely enjoyed the interaction I had with Heather and appreciate her advice for my association. read more

Horrible property management company. Our community had the luck of using them to manage the HOA. They do not process change of ownership correctly and will cash your dues check but then claim they never received it. Even after showing them the cancelled/cashed check they claim it was never sent. Have to spend hours talking to corporate to even get any resolution, only to deal With the same issue the next month. Luckily our community elected a new HOA management company, but the issues with FSR continue to bleed over.... they still never updated the change of ownership or the true balance on the account "ZERO" prior to handing off to the new company. What a joke. Don't use this company. read more

Whenever you have an issue, a concern or a complaint you can expect a DEFLECTING response! This company has absolutely no customer service experience. They will never say words like, "I'm sorry to hear that, "I'll be happy to address that." etc. They will never take ownership, even when they should. They will either ignore you or deflect the issue some where else. If you make too big of a stink, they target you and you can expect every report imaginable be made to your HOA. I HATE that my HOA uses them. If you have a choice to deal with them or not, DONT!! Save yourself the headache. Just look at their responses to other complaints. It speaks directly to what I'm saying. DEFLECT. read more

HOAs are often looked down upon and for good reason. FirstService has been unprofessional and extremely disorganized since I moved into my neighborhood. Emails go unanswered for days. The phone is never picked up during service hours (I wonder why we pay them to be at the office). The yards are never clean, the streets look a mess, BUT they can throw a good party every few months using the HOA money. Here are some great stories: When I first moved in, my neighbor told me that my house was up for a repaint, so I went to the site, found the colors and hired a laborer to paint it. Flash forward one year later and the HOA is asking me to repaint my house. I send an appeal letter saying that I had already painted, and it is denied and a bill is requested. I find my invoice from my contractor, forward it to them and the HOA still says I have to repaint, a FULL repaint. There was an incident where my neighbor had three burglars had attempted to break into his house in broad daylight. I called the HOA and asked them to send out a safety reminder. Instead, with their usual laziness, they said they would not be able to do that. Three months later, the same neighbor has a break-in while he is sleeping, and he is put in the hospital by the burglars. I put ALL of the fault on the property manager because I came to him and ASKED for a resolution the first time, and he went on to ignore it. My dad was walking through the park with me, when a dog came up and bit him. The lady yelled at my dad not to react, but her dog, unleased, was a nuisance. She ran away after the incident, and I filed a report to the HOA and to ensure that a message is sent out about leashing all dogs. Well consistent to their typical HOA mannerisms, the manager replies with a generic "Please feel free to reach out to me with any additional questions". Communications skills are extremely lacking with FirstService. Really disappointed and frustrated with how they have continually targeted my home. My question is why is my community paying for a general manager, assistant manager, and lifeguard to manage the HOA? read more