Here is a follow up. Called the office the next day and requested my X-rays and the receptionist…read moresaid no problem just come in and sign a release and we can Give you a CD copy and send them to any dentist office. I went in that afternoon and the salesgirl I found out her name was Lindsey, was sitting there in the front office. I told the receptionist I was there to get my X-rays. She said no problem, just fill out this release and give me your ID and I will get them for you. I filled out the form, but before I handed it in I told the receptionist I was taking a photo of it for my records, then I turned it in. She was very nice, then she started getting my records, then Lindsey got up and went over and told her she can't give me my records they have to go to corporate and the receptionist looked at her confused. The receptionist apologized and Lindsey refused to acknowledge me or speak to me and walked off.i said this is why im going to another office and I'm going to call your corporate office and report you. I left and called their corporate later and they told me there was no evidence I had filled out the paperwork so they couldn't release my records, but they would send me a new one. I told her that was a lie I had filled it out and took a photo of it in their office on their counter so I had proof, they asked me to forward it to them and apologized for the behavior and said they would follow up. I emailed the picture of the release and as of today, 7 days later, I have never received my X-rays as I requested even though I signed and sent the release. They are purposely withholding my medical records that I paid for and I am now reporting the office to the dental board and the BBB for refusal to send me my medical records. DO NOT GO TO THIS OFFICE!!

Not sure why some have had a bad experience. But I can say mine was the best!!! I've got a huge…read morefear of the dentist, they were both kind and compassionate. I was in surgery and had a beautiful new smile in less than two weeks. Thank you so very much to the Drs, office staff and techs. Amazing care that gave me back a beautiful smile.

Although it's a bit of a drive for me it's worth it. I prefer a dentist that is up front with their…read morepricing, insurance practices and policies. Yes, the procedures I needed required financing above what we thought our insurance would cover. Turns out it covered more so large credits on our financing was a welcomed surprise. If they are wrong about what your insurance will cover they take the hit. They also verify that they take your insurance and are in network (lots of dentists don't). One last tip. If the dentist you go to has anything about Botox in their lobby or treatment rooms then get up and leave, you are being scammed and ripped off.

I moved to Niceville from Louisiana. I had x-rays done only 5 months before my appointment at…read moreAspen. When making my appointment, I asked if they would be able to use my x-rays and chart form my Louisiana dentist. They said yes, so I emailed them as they requested me to do. After completing the medical history, I was taken back to get X-rays done. I had reminded them that i had already sent them recent x-rays. They responded that they wanted to do their own. After having 25 painful x-rays done, they told me I only needed to do 5 more. I said it's too painful (I have a small mouth), I said no more X-rays. I am 71 years old. Over the years, I have never, ever had to take more than 6 x-rays on any or my prior visits. They took 25 and were not done. I said I could no longer stand the pain. They called the doctor in. He was insensitive to my pain and said they needed to do the remaining x-rays. I told the doctor I could no longer stand the pain and just asked for a cleaning. He said they could not do that. So, I excused myself. I figure that they were getting paid by Humana for the number of x-rays.

Dr.Ye is a 5 star dentist.Your dentures are an important part of your physical health and…read morecomfort.He makes sure that both are customized to your mouth.Its as important to him as it is to you.His team is skilled,polite and they listen to your every word.They know that you are the one that knows what's uncomfortable in your mouth and they work on that with you.Special thanks to Cooper,Versailles and Brian for working so hard to make my function and comfort as good as it can be.It sounds crazy but for the first time in my life I can honestly say it's a pleasure to go to my dentist!

DO NOT GO TO ASPEN DENTAL DESTIN. I had a filing replaced and after only one 1/2 years it fell out…read more I walked into their office today and they took no responsibility in their shitty work. I spoke to the office manager and she said there would be no discount. Even after I explained that I have other fillings from 2014 that are perfectly fine and in tact. She couldn't have cared less. I told her I would never come back to Aspen Dental Destin. She exclaimed "that sounds like a good idea." Do yourself a favor, never set foot into Aspen Dental. Overpriced! Uncaring! Shitty work!!!!

Very friendly people, great care, and excellent dental work! Highly recommend it to anybody!read more

I wanted this my whole life my teeth to be fixed the whole office from front receptionist to the…read moredental techs and the dentist as so amazing the wait time getting ready to be seen when you go it's so clean the rooms are clean there's a special dental assistant that goes way and above Quay her personality the way she listens and talks to me and everyone she helps all the new dental assistants all the Dentist I have seen there go way and beyond to listen explaining the care for you I can say enough Thanks to them for caring about me and helping with my dentures.

It's conveniently located It's teeth centric…read moreIt's a newish facility Its focus is biting and chewing and smiling It promotes a teethy smiles It's blue collar It's got nice people It's got technical technology It's got no cavities in its business process It's a whitening experience It's no hassle I'll go back - Q: What did the dentist see at the North Pole? A: A molar bear! Q: What do dentists call their X-rays? A: Tooth pics! Q: What do tooth fairies have on their phones? A: Bluetooth!

I had the worse experience! Got there on time but didn't…read morereceive service and waited an hour just for a cleaning appt and finally just left. They just do not care about customer service at all! I left and did not receive a call or any concern about why I left! Terrible experience!

So far so good !! Dr Porter has been awesome . She and all the staff have been amazing and tried to…read moremake sure I was comfortable with every aspect of my visits .i have more work to be done and hope all future visits go this well .

Every time I have an appointment, I am there on time and they make me wait 20 to 30 minutes…read more Poorly run organization that is short staffed all the time. Speaking to my dental hygienist at the Pace office she always in in a rush and does not have time to focus on proper care Very friendly employees at that office so nothing against them, organization needs to have a major change. Moving to Blue Horizon down the street, they lost my business at Aspen.

Had a bridge come out and staff was super friendly and got me fixed up quickly! Will definitely be…read moreback!

Our experience with their billing staff has been horrible. They billed the wrong insurance company…read moreand after multiple requests to correctly bill my daughter's surgery only billed our insurance 10 months later. 16 months after the surgery we still haven't been reimbursed for what we had to pay up front.

They sucker you in by saying that the first visit is only $130 BUT they do not tell you that does…read morenot cover anything other than taking Xrays and talking with the dentist ... Then they tell you to get your teeth cleaned you have to come back for a second visit and it will cost $1,033.00 WHAT A SCAM!!! These people are out of their minds!

I am submitting this review regarding a dental procedure that took place on 04/02/2025 at Aspen…read moreDental with Dr. Jimenez. I had scheduled an upper wisdom tooth extraction and had opted for IV sedation due to high anxiety and sensitivity around dental procedures. I communicated this choice multiple times before the appointment and had already completed the appropriate paperwork. However, upon arrival, the dental surgeon made several attempts to persuade me to forgo sedation. Despite me stating "no" repeatedly--more than five times--he continued to pressure me, saying things like, "That's like going to sleep for a splinter," that he "didn't feel comfortable sedating me for this," that I'd get a $600 refund, and that the procedure would only take a few seconds. He dismissed my concerns, including fears about hearing drilling or cracking noises. The entire interaction felt manipulative and left me anxious and emotionally vulnerable just before surgery. Ultimately, I did receive sedation, but only after insisting multiple times. The pressure I experienced was inappropriate and felt violating--particularly as a woman and a patient in a vulnerable state. Upon further research, I found that sedation is a common option for extractions. It reminded me of situations where "no" should have been enough the first time. Additionally, the procedure that was described as "just a few seconds" actually took over an hour. I'm writing this review because the dental surgeon's behavior undermined my ability to provide informed consent without coercion. I believe this violates ethical standards and patient rights. I especially want to caution others who may be more passive by nature. Be clear about what you want, and do your research before speaking with this dental surgeon if you're scheduled for an extraction. Don't allow yourself to be convinced otherwise--it is, in fact, unethical for a provider to pressure a patient like this. Had I not been familiar with informed consent and patient rights, I might have given in to that pressure. That said, the rest of the staff at this Aspen Dental location has been amazing. This was my only negative experience. The dental assistant was a godsend--she made sure I was comfortable, gave my husband clear post-op instructions, and kindly listened to my rambling after surgery. She answered our questions thoroughly and with care. The front desk staff and office manager have always been polite and helpful during my visits, and the regular dentist, dental technician, and hygienist have all been respectful, kind, and competent. I'm posting this review simply to offer a heads-up to others who may encounter this same dental surgeon. This was my only negative experience here. The office itself is otherwise great.

Service for new patient was quick and efficient. Hardly any wait time. Staff was friendly and…read moreworked like a well oiled machine. Little business like and not very personable, but with the methodic nature of their work it is no problem. Clean. Would prefer the water to be colder. Ha. Dr. Duckworth is gentle and upbeat.

I've been here two times , they're overpriced they have never been able to help me especially in an…read moreemergency so what their doors are open it's always lengthy time for an appointment overpriced they are not good for the industry

Very easy people to work with, thanks everyone, definitely recommend going to this place for and…read moredental care, also very knowledgeable about their work which makes everything very easy. Also Liz is the best!!!

I was not told that they have a no show policy ,we were moving after 30 years..which resulted in 5…read moremissed appointments.2 were because of their inability to communicate with the main office ..I got penalized for their screw ups!! then they refer me to their nine mile office were they said I wouldn't have to be a walk in everytime I come..and guess what! They said I had to be a walk in too..so I think I will take my business elsewhere ¡ GET IT TOGETHER BECAUSE I WAS PAYING OUT OF POCKET FOR MY TEETH. NOT INSURANCE ,with that being said ..people that pay cash should get to make an appointment as many times as they see fit...aspen dental doesn't pay my bill..I do