Terrific experience last week getting my valve spring replacement (per Subaru recall) and also a battery replacement while the car was in for service. Ms. Parvinder Kaur did a terrific job as the customer liaison dealing with my somewhat complicated schedule. I was very impressed and will be going back! read more

Brought my Subaru in for routine maintenance. Was told it would be a 1.5 hour wait, because they were a little busy. Finally received my car after four hours, and received no updates in the interim on how long it would be before it would be ready. And when I did receive my car, they hadn't even managed a simple request - vacuum the interior of the car - so I had to wait longer for the work to be finished. To their credit, they did not charge for service, but to be honest I would have happily paid for service that respected me and my time. read more

I thought I would give this place a chance from the Subaru dealership I normally go to. It is a little closer to me. I brought it for several things. I was told by the mechanic who put new tires on it that I need to bring it to alignment specialist. I brought it to the Fitzgerald Subaru. I was told that both rear control arms needed replacing, the representative had also told me to contact the insurance company too since the car had been in accident. While I had to deal with the insurance company for several days, I had their rental. I couldn't resolve anything with insurance company in a timely manner so I told the dealership that I would just come and get my car. I was charged for the rental even though I was told, "we will take care of you." On top of that, they didn't fix my window problem I was having. When I brought it to a different mechanic, they only saw a problem with one side and the other control arm did not need replacing and was not bent. I understand that the dealership has a higher standard than the neighborhood mechanic but to lie and say something is broken when it is not, is outrageous. Plus on top of that, not to fix the other problem I had brought the car in for in inept. I will not bring my car back to them. read more

I came in for my first service last week and I was immediately greeted with a warm smile by Claudia Herrera. I had come to this location previously, and the guy over the counter (said he was the manager) told me that I did not need an oil change and rushed me out. I did not like the service that day and was thinking about going somewhere else. However, when I went in last week for scheduled maintenance, I came in with an open mind, Claudia helped me to get in and out quick. her professionalism and checking up on me often made me feel at home. I would definitely go back if I could have the same service. If you come here ask for Claudia. She's the best! read more

Bought a forester from Peter Zurkowski last year here. He went above and beyond to make sure i was a happy customer even though his manager at the time was horrible and played the typical bad cop during negotiations. Think his name was Charles/Charlie. I'd avoid that guy like the plague. Peter followed up after the sale, tried to get me a few accessories that didnt come with the car. My 3 stars are for peter, but look out for those managers as they will play the good cop (sales guy with no power) bad cop (sales manager that doesn't need your business) here like most places. read more

The car-buying experience was pleasant, which is my reason for 2 stars, but since then, based on regular service checks, I am starting to realize I did not get what I paid for. I was told the used car I purchased (for well above the Blue Book price) was in great condition and had had a number of repairs done before being sold. I was willing to pay the extra money because of what I was told was taken care of on the car. Since then, every time I bring the car in for service, they recommend nearly $2,000 worth of repairs every time, and for areas that I was told were in great condition and should not require such repairs within the time I've had the vehicle. I can't help but feel cheated and rather frustrated with this dealership and service department, and though I once recommended people search here for a good used car, I will no longer do so. read more

For my Subaru maintenance service, service quality is very good, but the price is very high, almost twice of what I had in Baltimore and 2.5 times higher than Charlottesville. Tried to sell me some services which may cost almost a thousand dollars. Maybe i am not a expert on the car maintenance market, but i find it very difficult to afford the service here. read more

I have used Fitzgerald Subaru since 2004 and have never had a negative experience in all those years. I am very surprised at these negative comments. When it is time to get another car, I will surely use this dealership and service. read more

I was very satisfied with my subaru legacy so when it came to getting another car to replace it - I looked at the Subaru forester. I am sold on Subaru's, and it is a well made car. My sales experience was great working with Jacob Camacho. He knows his product and it was very easy to complete the purchase. Fitzgerald is a top rate company. read more

I am always skeptical of dealerships, but after some bad and actually untruthful advice from Jiffy Lube, I brought my Tucson here. I was so pleasantly surprised when my service rep was not only very friendly and helpful, but also saved me about $400 by being honest about what the car really needed. Restoring my faith in dealerships! read more

Tom Redlack is exellent and professional when I tried to purchase a mid-size SUV. I finally chose Subaru Forester due to his great services. Thanks, Tom. Sid read more

We just purchased out first Subaru from Fitzgerald. We were so pleased with both our salesperson, James, and the Love Encore person, Kimberly. James spent a lot of time with us answering our questions and we didn't feel any pressure to make a purchase after our first visit there. The Love Encore program is excellent! You have the opportunity to come in several weeks after your purchase to sit down with Kimberly who goes over all aspects of the car (and there are many things to learn!). And you get a $25 gas card for attending the lesson. A wonderful benefit that Subaru offers. Our whole experience with Fitzgerald has been very positive! read more

I initially visited Fitzgerald Subaru Rockville because of their support of www.HumaneRescueAlliance.org. I stayed because of the great price, great service, and great people. This was, without question, the best car buying experience I've had (from Honda to Cadillac, literally). I felt taken care of from the initial connection...the team at Fitzgerald was always very mindful of my time and happily asked other staff to step in to help me if they were busy with another customer. The no-haggle pricing, the very fair price for my trade, and the overall happy staff made what is often a stressful and pressure-filled buying experience a pleasant one. I'm hooked on this dealership! read more

I've never submitted an online review but am compelled to do so. I called Fitzgerald today about a recall that I needed to have done: although they were clearly swamped, Mr. Al Briggs told me (after I explained my situation) that he would work me in, give me a loaner, etc.,. I drove over and he and his team went so far above and beyond the call of duty: realizing that I was not feeling well, they drove me home and subsequently brought my car back to my house (something for which I'd never dream of asking). They were kind, attentive, supportive -- everything for which I could ask. I told them they have a customer for life; they do. Couldn't have asked for a better opportunity to work with a caring team. read more

Fitzgerald Subaru has the best customer service in the area, especial Ismael Posada. He/They truly take care of you, not just your car. We have purchased two Subarus from Fitzgerald. And, we have them do all the service on the car as well. They're not like other dealerships where you feel like they're making you do more than you need to maintain the car. They stick to the basics and when you get your car back it's detailed and clean - really helps when you're working and raising two kids. Most recently, they saved our summer vacation. On the evening before we were supposed to leave on a three week road trip we noticed oil leaking in the driveway. We took it in to Fitzgerald the next morning and devastating news, a cracked gasket head - at least a one week repair. Fitzgerald gave us a brand spanking new 2012 Outback to take on our trip while they worked on our car. We left a few hours later than we'd planned. When was the last time a company was that nice to you? We like Subarus but we've bought two of them (and will buy more) because of Fitzgerald and Ismael. read more

So things got much better for me at Fitzgerald. If you're buying a Subaru ask for Jim. He was BY FAR the best salesman I worked with. Not only the best at Fitzgerald, but even better than the other dealerships I worked with. Fitz is getting 4 Stars thanks to Jim. I went back because Impreza was the car I really wanted and I wasn't going to let a bad experience chase my dream car away and Fitzgerald had the best price. They had their problems - as seen by my original review. Things got better when I started working with the Sales Managers, but I still didn't like how I got passed around to whatever salesman was available - but I suppose that's how the system is set up. In the end I guess the system worked out since I ended up with Jim and I really like working with him. I got a great deal on my new Subaru and they redeemed themselves. If only it had started that well. Pros: Prices (better than everywhere else I checked), easy buying process, Jim Cons: Some staff are not knowledgeable in all they brands they sell, others just seemed bored with helping me Bottom Line: Great prices here, but the service is still lacking. Do your own research and try to get a good salesman. read more

I'm on my second car from Fitzgerald and their sales department is awesome. They are friendly, super patient and not pushy at all. They helped me calculate my monthly payment on a series of different options so that I could make the best decision based on my needs. All of my family members have bought multiple vehicles from Fitzgerald and have been happy with all of them. The waiting room has a nice coffee machine, large TV, magazines, and the staff brings around snacks, making waiting for service not as bad. It is kind of annoying to make an appointment ahead of time for an oil change and arrive to have them tell you it will be an hour and a half wait. On the positive, they'll give you a car to drive around in if you don't want to wait or there are places close by to walk to. They also don't push other service on you that you don't need. read more

I was in the market for a new car and decided to call Fitzgerald since my father had a good experience years before. I got. Excellent service from Ben Samtani who sent me a few emails with information about a few cars along with other details on the option packages. I never felt any pressure and the price was better than other dealers I the area. I would highly recommend this dealer for your next car. read more

Every Fitzgerald location that I go to, everyone is so friendly. I love coming here whenever I have issues with my car. I trust them, and I am so happy I was about to purchase a car from this company. Anytime anyone asks me where I purchased my car, I am quick to tell them FITZGERALD and they are THE BEST! Keep up the good work :) read more

Great Car, 2010 Elantra going strong.

I just purchased a second Subaru from Tom Redlack at this location. I returned to him because of his superior customer service and I knew I would be in good hands. I felt no pressure from him when I came in to check out one of their certified pre-owned Foresters. It was the exact car I wanted and he went above and beyond to get me in the car of my dreams. It was a quick and easy process. Great place!! read more

Fitzgerald Subaru - Best car I've ever had! - Car Dealers Near Me - Rockville, Maryland

I had a very positive service experience at Fitzgerald Subaru. Getting a service appointment was very easy and we were taken care rapidly. Dustin was our service representative, he was corteous, friendly, attentive to our concerns and very good at explaining what was done to the vehicle. We got the car back within the day and the issues were resolved. Would highly recommend, Dustin, at Fitzgerald Subaru for service needs. The service area is not attractive or comfortable in any way. Unfortunately this dealership is crowded, dirty and very unattractive but but as long as they get the job done well, fast, and their staff is courteous, knowledgable and effective I guess is worth the compromise. read more

This was the best car-buying experience I have ever had! The salesman, Jim Hinton, and the manager, Greg Lewis, were so friendly and easy to work with. They listened to what I wanted, worked with me to directly and immediately find it and made sure I felt comfortable with the entire process. It was totally quick and painless. No haggling over prices. The trade-in value for my old car was more than fair. The financing process was simple. No back and forth with a manager over pricing. No sales push for different options or financing. Just total professionalism. They showed me every detail of the car, the features, the system when they gave me the keys. They introduced me to the service center people and showed me around. They called to follow up on my satisfaction. If I knew I would find this type of service, I would have purchased a new car a long time ago. read more

I especially want to compliment Subaru on their new Love-Encore program, in which they provide one-on-one tutoring to new owners within 15-45 days of purchase AND actually pay new owners with a $50 gas card if they come back and participate. With all the new safety and entertainment features of the newest models this is a welcome learning experience. My "tutor" was Kimberly D. Francis and she was terrific. read more

We just tried to buy a car here in the last few days. We had a great test drive. And really liked the car. They drafted a price quote for us that included all the information, including the invoice price. However, they never told us it was "no-haggle" price. That in and of itself would have been fine, BUT when we called back to see if we could bring them down, the salesman never told us "no." It was always, "I have to talk to my manager." We were led to believe there might be some wiggle-room there. When the salesman did not call us back after two calls from us, we called the sales manager. He told us he couldn't find the car! Which meant, he said, it might have been sold. (The sales manager would neither confirm nor deny this.) So, they sold the car, apparently, while they strung us along. The sales manager then told us they had other cars in inventory. In other words, BAIT & SWITCH. I never have been treated by a car dealer like this. It's one thing to cut off bargaining, which would have been fine. It's quite another to realize we wanted the car after it had been sold and then try to trick us into buying another one. Terrible. Will never ever do business with them read more

Stay away. Their no-haggle is just a gimmick to insulate them from negotiating a fair price. What they do is load up cars with dealer add-ons, and then they pretend that whatever inflated price that creates is fair. read more

BE CAREFULL! Their 5 Days/250 Miles return policy is a trap. IF you DO buy a car from their, make sure what the mileage are on paper work. They put miles back, so by the time you drive to few places, it has been 250 miles and you do not even realize it. SO BE CAREFULL! read more

We purchased our Outback approximately 4 years ago at Fitzgerald Subaru. We have been extremely pleased with the car and with the Service Department at Fitzgerald Subaru. Our most recent visit was yesterday. We had an early appointment and were greeted, as usual, with smiles and an Assistant Manager who understood the current braking issue with the car. He assured me a mechanic would look over the car and I would get a call back later that day. The Assistant Manager called me a few hours later, explaining the recent braking issue in light of our April and July 2013 visits. He gave me hard numbers, focusing on the great change that had occurred over the past month with my brakes and giving me options of what can be done to address the problem. He gave me an estimate of how much it will cost to fix the problem and gave me a time frame of when the car would be ready for pick up. Problem, solution, resolution. Period. Having dealt over the past 30 years with many different automobile service departments, we are confident that Fitzgerald's Subaru is the absolute best. The repair costs are very low (we have called elsewhere and checked!) and the quality of the repairs is exceptional. The staff is always business-like and listen to our concerns about the car. We will continue to service our car at Fitzgerald Subaru and when the time comes, we will purchase another car from Fitzgerald. read more

Suggestion: The reviews here should be split into 1.) Fitzgerald: Hyundai 2.) Fitzgerald: Subaru My 5 star rating is for Fitzgerald: Subaru Dealer: Kimberly Francis My Subaru Forester 2014 purchase started on January, 2014. I sent e-mails to all the Subaru dealers around the area, which includes: Fitzgerald Auto Mall, White Flint in Kensington, MD Fitzgerald Auto Mall, Gaithersburg, MD Herb Gordon Subaru in Silver Spring, MD Stohlman Subaru in Tyson's Corner, VA Farrish Subaru, Fairfax, VA Sheehy Subaru, Springfield, VA We were initially looking at the base Forester 2014, 2.5i CVT. We specified that we wanted the Jasmine Green one. I received the lowest initial quote at Fitzgerald. Unfortunately, Subaru was getting all their base 2014 models to convert to the 2015 model with an equipped Rear View Camera / Multi-color display. It was very difficult to find one that was Jasmine Green. Every other dealer did not have or were not able to find a way to get me that specific color, except for Ms. Francis. We were very specific with the color and cost (no accessories, additional stuff that we did not want). When push came to shove, Ms. Francis and her manager found us exactly what we wanted (we upgraded our initial plan for the base model to the Premium trim). We were given approximately 8-9% below the invoice price. It was still the lowest quote compared to the other dealers. All the other dealers did not or could not find me the Green Forester Premium except Fitzgerald: Subaru. Ms. Francis remained very cordial and helpful to us, even if it was obvious that we were frustrated and angry at the dealings (can't find what we wanted). She worked with us despite our attitude. She was very professional! She would meet us even in her off-days! The car purchase was just in time before my wife gave birth to our first child! To anyone planning to purchase a Forester, or any other Subaru car, come here! Ask for Ms. Francis! read more

I bought a car from Feleke. It was an efficient, honest, friendly experience. I am very pleased with my car. He found the color and make that I wanted within 3 days. I am pleased with the trade in value of my car. I would recommend this dealership. read more

I purchased a 2014 Subaru Cross trek from Fitzgerald Subaru and I love it. When the weather was so terrible a few weeks ago I was driving down Shady grove road. Everyone was spinning out or on the side of the road. But not me, my Subaru kept trucking through the snow with no problems. Everyone at the dealership was super nice and I will go back if I ever decide to trade my car. Great customer service!!!!! read more

Horrible. Quoted $380 for 30k service via the phone; then when I got there quoted $810.....a 30k service per guide is oil change, tires, inspect and potentially replace brake fluid and same for 1 air element. The rest is standard inspections that every dealer does with every oil change. I said, What's with the difference...?; and the service rep started listing standard "no charge" items like inspection/s and items not listed until at least 60k service.....I left and took my service to somewhere where highway rob...y is not practices. Also, horrible access and parking! read more

I love the service department. I had four different people help me and each one was as courteous, helpful, and professional as I have ever encountered. I didn't have to wait at all. I was even walked to the parts department and then my problem was fixed right away. I could not have asked for a better experience. read more

Went here two times to try to buy a car. Holy cow what a mistake. Fool me once shame on you, fool me twice... Well. The first time we were given an agent who didn't want to sell a car. Literally he could have not been less interested in making a sale. He was condescending and really socially inept. We left dumbfounded. Contacted the Internet sales manager who sent us a few cars to come in and look at, but when we got there later that day- none of the cars were there! One was being cleaned and prepped for sale and the other was up the street at the other dealership. And the third didn't exist. Oh and they tried to give us same sales agent again. We went up the street to another place and bought a car on the spot. read more

I decided to use Fitzgerald Auto Mall as my go-to dealer for service on my Subaru Forrester. It's location was convenient for me, and it's very close to the White Flint Metro station on the red line, making it wonderful if you need to leave your car. At first, I was extremely pleased with the service here. The service reps were very up-front about how much service would cost, and they made sure I knew how long service would take. They gave me a complimentary metro ticket when I had to leave my car overnight to get a 30,000 mile service. The waiting rooms are well stocked with magazines and free coffee, and it's right by the mall so you can browse while you wait if you like. My only problem was this, and it's a major problem: When I got my major 30,000 mile service, the report card that they check off was completed with mostly green "good condition" boxes, and a few yellow "needs service soon" boxes that they pointed out to me. I then had to bring the car in 3 months/1500 miles later because the tires were slowly deflating. I was told that there was dirt buildup between the tires and the wheel rim causing slow leaks, and to clean it would cost $200 ($50 per wheel)... but also that my brake pads were gone and my brake rotors were rusted and destroyed, which would cost $1000 to replace. I find it hard to believe that none of these problems were present when the brake condition was checked "green" by the technician performing my 30k service just a few months prior, especially when the car was barely driven and parked in the garage for most of the time in between while I was working out of town. I expressed my frustration to the service rep, and while he was apologetic, they could do nothing for me. I am convinced the technician "fudged" the inspection of my car during the 30k service, and I cannot accept that from a dealership service department. I pay the extra money to a dealership so I can rest assured they are not cutting corners. Overall, this place is convenient and has good service reps, great location, but I am convinced that their technicians are not as thorough as they could be, which is something I require for the added cost of dealer service. I would have appreciated a free tire cleaning (as most tire stores would do), or even the opportunity to fill out a feedback card when this happened to me. You can most likely get similar quality from a non-dealer garage for much cheaper. UPDATE: This place has begun to send me so much spam email that I almost can't take it. Often the emails don't even make sense. They claim to contain service deals, but they actual don't. Also, I discovered that Merchant's will clean AND seal my tires that were slowly leaking around the rims for about $10 per tire. It worked wonderfully. I can't believe a $40 service would have been $200 at Fitzgerald Subaru. UGH! read more

I used to go here for my regular service when I lived in the area, but I'm so happy I moved. I've had several issues with this place. They missed a recall on my car, are almost always unfriendly, and when you speak to anyone in customer service at the service shop they couldn't be more unhappy to speak to you. the costs are usually more than any other service shop, regardless of being independent or a dealership. if you have any other options for car service go elsewhere and avoid this place. read more

I have been servicing my 2007 Subaru Forester at Fitzgerald for over 4 years and I have had a very good experience with them. For bigger repair jobs they always offer a loaner and they have kept me well informed as to cost and progress. I like that one can build a relationship with a particular service manager. I landed with Sam Garga and he is great! For big jobs he goes out of his way to find discounts that might apply and explains the options in great detail. And he also goes out of his way to be helpful even for small jobs. Today I went in just to replace a rear windshield wiper and he had me in and out in less than 15 minutes. When I have a longer wait I can go across the street to Starbucks or Whole Foods which makes the time pass quite quickly. I'll keep coming back! read more

Very dishonest!! AVOID!! I brought my car in for a minor repair and they told me I needed to have a couple of fluids flushed/changed. I just had my 60K service done by my normal dealership in VA (on route 1 who I am happy with), so these fluids were recently changed. When confronted with this, they tried to brush it off as the mechanic had seen the mileage and just assumed, which I thought was a HORRIBLE excuse. Being incompetent is almost as bad as being dishonest. I spoke with the top service manager and he basically didn't care. These guys don't care about customer service and are either incompetent or dishonest. read more

Left my car there to get new tires and a recall. Went back and picked it up and all the change was stolen as well as $1000 worth of gift cards and other stuff I had left in the vehicle. Guess it's my fault for trusting a car dealership in the first place. The worst part about it was that management could care less. Their response was "yeah this kind of thing happens all the time". That's the Fitzgerald way! Might want to think twice about dropping off your vehicle at this place for service. read more

My mother and I were looking to purchase a car. We weren't looking for anything close to new and were willing to do some work to get it through Maryland inspection. A few years ago we purchased my mother's car through Fitzgerald in Gaithersburg, had a wonderful experience, and thought we would try Fitzgerald out again. After scouring the internet, we first went to the Germantown location. Their Handyman cars had a list of repairs needed and the sales associate gave us the estimated price with repairs and without. She said we would be given temp tags to get us through until we could take it to inspection. The next day I saw another car at this location Fitzgerald on Rockville Pike that said it was being reconditioned. We went there first thing in the morning, was met by Peter who let us test drive the car. I said it was a winner and doubted it would take much to get it through MD inspection. My family works on cars, we've taken several through inspection, and we know a thing or two. I asked specifically, if it doesn't take much will you raise the price on us and he said because we already saw the car they would not, or at least work with us. He said they still don't have the inspection result but would contact us the next day. He also mentioned all cars start out as handyman's and could be upgraded later based on the inspection. Lo and behold, the inspection came back and it needed windshield wipers, an air filter and 2 break lights. My mom came by immediately, said she wanted to purchase the car, get the repairs needed to get through MD inspection, and the actual MD inspection. They first said they couldn't do that unless they significantly raised the price of the vehicle (without tags/title, inspection, just the price of the vehicle with tags/title added on). They tried to sell the car as is but without tags or title. My mother refused stating, she will accept the car as-is with title and tow because no work can be done without the title. Or she would accept temp tags. Who pays for a car without receiving tags or title? Furthermore, the Gaitherburg location offered these things without issue regardless. They are the same company. They then told her they would do the work needed to get through MD inspection at the price tag listed but they had already committed to doing bushings at $300. To me that meant they fully intended on selling the car as a standard sell and not as a handy man especially with the simplicity of repairs. Why would they commit to doing unnecessary repairs if it is a handy man? My mom agreed to fixing the bushings because she thought they were already being fixed. They agreed on a Friday date for us to come pick up the car. When I got home and looked at the repair paperwork it was a joke. All handwritten where you couldn't really tell the cost of anything. I even talked to my mom about how could simple repairs turned into $803. Mind you, without the bushings, it was $503. Really? For some wipers, break lights, and an air filter...dealer prices. Friday morning I receive a call stating the service department was not aware the car was sold and nothing was done. When he spoke with my mom he said he would try to make it right. He did this by taking off the $300 repair that was not needed to pass MD inspection. What a joke. My mom only agreed to this repair because they told her they had committed to doing it. She thought the car was already in the shop being worked on. Apparently this was a complete lie. He then told her he would attempt to get the oil change special for her. When asked about this later, he said the manager did not agree because the car was ready. He said it could be picked up 5pm Friday and it was ready to go. This was inconvenient so she said Saturday. Saturday morning we receive a call stating it wouldn't be ready until after 1pm because they had to clean it. Why would it need to be cleaned if it was ready at 5pm the day before. When we went looked at it, it had not been detailed, stating the detailers don't work on Saturday and to come back for the detail and a free loaner. If it was ready on Friday at 5pm, this should have been done already. Furthermore, all the paperwork had Saturday's date. The temporary registration, the MD state inspection. If it was ready the day before, wouldn't it have Friday's date? They probably breathed a sigh of relief when my mom said Friday at 5pm was inconvenient for her. Needless to say, to give us $300 off the cost of a repair you did not do and scamming us to think it was already being done thereby raising the price of the vehicle is UNETHICAL. Furthermore, the ridiculousness of saying the car was ready when it clearly was not (and still is not when we have to take it back in for detailling that should have already been done), is insult to injury. I am personally offended and outraged. My advise, don't go to this Fitzgerald. They are unethical, lacking transparency. The ones in Gaithersburg and Germantown are much better. read more