I purposely waited to try the new location until they were open for a little bit and find a time…read morewhere it wasn't looking too crowded, and glad I did because there was no line and short wait for food to come out. We ordered on the kiosk and sat inside on a Saturday night - most tables were taken at this time. We got the spicy cheese fries and a coffee milkshake and I thought both were delicious! I could eat those fries forever and will probably be back for them again soon. The shake was also yummy and nice n thick! Average pricing but sizing on a bit of the smaller size. This was all I could try since most the menu shows allergies. I do appreciate they list this out online and make it very clear so there is no confusion. Staff was kind and effective - greeted us when we walked in and delivered food to table in timely manner.

Tried shake shack for the first time and it lived up to the hype! The burger was well cooked and…read morevery flavorful and filling. The shake was creamy and I loved the flavor. They had lots of great sounding options, but I ended up trying the strawberry chocolate which was amazing. The food was ready within 5 minutes of ordering. Staff was friendly and helpful. It was clean and inviting inside with lots of seating.

If this could get 0 stars, it deserves it. This is the 2nd worst fast food location I have…read moreexperienced having traveled through 37 of 50 states. The orders are usually slightly incorrect. The wait times are so extreme that one could go to a place like Applebee's, get seated, order, eat, and finish paying in the time it takes ON AVERAGE to get a meal served, regardless of whether it is ordered in the app for drive-in or ordered at the drive thru. The only fast food experience worse than this one is the Sonic location in North Syracuse.

Just stopped at this location waited about 10 minutes but the food was surprisingly really good hot…read morefresh definitely worth the wait the guy cooking was polite and made a great meal will be back

The third time is a charm? Yeah sure. We had a recent experience where we stood at the counter for…read morealmost 5 minutes without anyone even acknowledging we were there. So, we left. A couple of weeks later, we went back. We waited a couple of minutes for the line to clear and then placed our order. Most of the food was cold. So, it has been about six weeks since then. We tried them again today. Four different people handled our order, and it still wasn't right from the get-go. I ordered a burrito Supreme, NO taco ... nachos and cheese, and a drink. When we first received our order, I immediately noticed a taco but no chips. I went back and tried to correct it. I got that correct product. Went back to our table and bit into a strange-looking burrito supreme - turned out to be a Steak-Grilled Cheese burrito - no beef. I took that back and got the burrito ... with the beef ... tucked in at one end ... and it was cold. On the positive side, the new server was polite and apologetic. Even so, it will be a long time before we give them another chance.

Last Sunday night we order foods for 3 persons in my house paying $75.05. We just received food for…read moreone person and it didn't mach out order. Sara did the food delivery. It's Monday night and still they haven't refund my money after my wife filled out their forms online for this issue. They're very bad restaurant.

I will start this as I always do by saying that I don't give out five stars unless I am really…read moreblown away. I love subs and his place crushes it. So much so that wegmans bought their recipes and now hey both have sick ass subs. This place delivers on every aspect you need for a sandwich. Bread is awesome, lots of meat, the other toppings are also top notch. Staff is quick to make the order and friendly. Make sure you get signed up in the rewards program. You will reap the benefits.

Workers didn't get one of three subs correct, left the chips out of the bag and took forever. Time…read moreto hire some new staff the bar has gotten extremely low.

This place is the epitome of a hole in the wild diner. But with this, you get some phenomenal…read moreservice and food. Their menu says world, famous, and I believe it. I came in, sat at the bar. Everyone there was super friendly and very helpful. I enjoyed watching the cooks cook on the griddle. The omelettes and pancakes were absolutely huge! I ordered the SOS with Home fries. It was super tasty. This is a super great place to go get some l breakfast or lunch in Syracuse.

Mother's Cupboard is another staple I always have to visit when I come back to Syracuse. It reminds…read moreme so much of a homemade breakfast. They cook the food right in front of you on the griddle behind the counter, which adds to that comforting, family style feel. It truly feels like a neighborhood spot. You see a lot of the same faces every time you come in, the service is always quick, and the food comes out fast, hot, and consistently good. I have never had a bad experience here. I love the loaded potato omelette and I always try different French toast or pancakes with whatever toppings they have available. They usually have specials going on and I really enjoy switching it up each time. Just a heads up that this is a cash only place, so make sure you bring cash with you. They do not have an ATM inside, but there is a bank around the corner if you need to take money out. I absolutely adore this place and it is definitely one of my top breakfast spots every time I come back to town.

Going to have to knock them down to star for this one (see latest pic)…read moreNot taking much pride in their work, although they do take care of those lines at the drive-through pretty fast, perhaps too fast They do however continue to be polite and helpful, and the food taste better than it looks, and you can get pretty good deals through the app

I try to avoid bad reviews but this was crazy. Came for lunch and the drive thru worker had to tell…read morethe front desk cashier to get out front she had people after waiting for a while. She walked out slowly rolling her eyes at us and an attitude like she couldn't care any less. Ordered for dine in and she gave it to us to go, fine whatever. Went to get my soda and the machine was over 3/4 empty of flavors/out of syrup. Took the last large lid for my drink as the other lid sized were just gone. Not a napkin to be found except for a single almost empty roll of paper towel. Food was barely warm, and we couldn't even get every thing we wanted as they were "out" of things. Toilet paper was found on the floor outside of the bathrooms. Restaurant was dirty with spills and residue all over. Last time I'm going here unfortunately as I love Wendy's lemonade and frosty and baconator. Sad

My friend and I stopped by while we were in town and it was wonderful as always. They are always…read morepleasant even when they are very busy, and the food is always delicious!

I had watch this chick fil a go up and hoping maybe one day we would get one located closer to…read morehome. So had to run out to Syracuse and decided to stop in. This location to me seems very sterile and not as warm and inviting as other locations. Know they are new so they are still working out kinks. Had issues with getting orders correct as there were several of us that got wrong food but they made it right. Food was warm and good.

We brought a Shrimp Tackle box and a Surf and Turf, the biscuits were hard and the shrimp were hard…read moreso the Shrimp Tackle Box was thrown away and we kept the Surf and Turf to let the store know that the food was hard. Called the store spoke with I presume was the manager so rude says oh well i can give you 1 meal for free you choose because one was already eaten lol, which was thrown away, but I'm telling him like sir we don't want food I want my money the other meal is still in the box, he says okay well you don't get any food you just bring the food back and the receipt. Which I am doing today getting my 6 bucks back and will never return here again, never had a problem here before but as rude as he was, it's never that serious to deal with ignorance.

One thing for sure is you don't want to come here if you are in a hurry; I've never had timely…read moreservice here. Today my kid has a craving for chicken sandwiches; so I got to use the mobile app; seems like every other time I try to use the mobile app it makes me installs an updated version first (annoying- gotta wait for the download and install) There is a deal on the app that says if you spend $10 you get a free chicken sandwich, cool, so I ordered 3. Total comes to $9.99 so the deal would not kick in; ordered an extra sauce packet and got the deal LOL I get inside and the person behind the counter said she found my order but it wouldn't print- she doesn't like to go to the kitchen and verbally give the order (so they spent about 10 minutes trying to fix the printer, unsuccessfully) , and I found out why- one interruption on the way to that kitchen and she has to turn around and ask again; I had to repeat it three times- she finally made it to the kitchen on the third try; but her son in doing well in school, that is good (that was one of the questions from another employee when she was on her way that turned her around). When I worked fast food I had a pen and paper but thats just me. 15-20 minutes total; would have been much quicker if I just drove/walked up and ordered. They did give me 2 extra sauce packets for my trouble. oiy Keep the change! 2 stars 'cause the sandwiches were good

Today I visited Arby's and the staff was amazing great customer service Erie Blvd.and the Italian…read morebeef was good thank you to the staff that was there around noon January 30

The half pond beef and cheddar was to die for. Fabulous cuisine with even more fabulous staff. The…read morecustomer service was incredible. Most definitely the best experience I've had at an Arby's!

It's a great establishment. Been going there all my life. When I moved to South Carolina and we…read morewould come home for a visit with our children, the first places we would hit was Heid's and Wegmans. It's funny how you miss a crock and paint stirrer full of mustard in the old days. White birch beer and Byrne Dairy Chocolate Milk all had been missed. I would hate to see this place ever fold. I don't think it will.

Oh my goodness--the nostalgia! I haven't been to Heid's in probably 15-20 years. Growing up, Heid's…read morewas such a summer staple, so now that I've moved back home, it only felt right to make my way here. Heid's has that old-school, cafeteria-style setup where you go down the line to get your food. It's simple, classic, and honestly gives me Happy Days vibes. The menu is straight comfort food--hot dogs, chicken tenders, Philly cheesesteaks, sausages with peppers and onions, and more. They also have deserts like brownies, cookies & chocolate cake. They do server beer and have lots of fountain drink options as well. I got a Gianelli sausage with cheese fries and chili. Ummm --it was so good. The fries could've used just a little more salt and pepper, but that sausage hit the spot. My mom got a sausage with cheese fries and macaroni salad and loved it. No complaints here! Next door is Sweet Treats, their ice cream stand, and it's the perfect way to end your meal. They've got soft serve, hard ice cream, milkshakes, smoothies, flurries--you name it. My mom got a raspberry-lime sherbet twist, and I went all in with cookie dough chocolate chip ice cream mixed with vanilla, topped with whipped cream and caramel syrup. So refreshing and delicious. If you are ever in the Syracuse/Liverpool area, I definitely recommend trying Heid's at least 3 times in your life. It's affordable, family-friendly, and full of nostalgia. They also have live bands on Wednesdays, car shows, outdoor seating, and community events for kids throughout the year. Definitely tastes exactly the way I remember. If you do decide to try out Heid's, leave me a comment and let me know how you liked it!