Food is good, but this review is mainly for customer service. We've been there several times and staff is friendly, restaurant was clean and when I made a mistake with my order, they fixed it with no extra charge. read more

5 Guys messed up my order. They accidentally put bacon on my cheeseburger. Oh what a glorious day!

Good bacon cheeseburgers and fries. Burgers come in big, full meal, sizes and smaller sizes that go well with fries or a milkshake. Milkshakes have a bit of that sweet and gummy chain restaurant style. It's nice to have dogs on the menu too, in case you're tired of burgers. The restaurant is minimally staffed so it's always trashy in the eating area. There are no serving trays so your meal is heavily packaged "to go" even if you're cleaning your own table for dining in. Always skip the tomato toppings here - they're unripe, hard, white things resembling a sour vegetable. read more

My first review was awful. Let's put it down to teething problems. The guys are back with yummy burgers and fries. It's safe to go back again. read more

Yes to the fries. Yes to the drinks. No to the hot dogs. The menu says kosher style These are very far from kosher.

I'm rating this four stars for a non-sit-down burger joint. The chargrilled substantial burger (compared to thin flapper from In-n-Out) and the variety of toppings and the awesome fries make this a go-out-of-the-way for burger destination. Maybe I'm a little biased because I LOVE roasted peanuts in their shell? read more

Don't be fooled by the title little hamburger. It's substantial, it's just not a double patty like their regular burgers! It's delicious and so are the fries. Toppings are all free. A little pricier than in-n-out but worth it! read more

The grilled onions at this location are undercooked and still crunchy. I prefer my grilled onions to be soft and well carmelized.

Burgers at five guys are always great. Unfortunately here the employees don't know fountain from brewed tea and the floot is so greasy it's like a skating rink. Must be very dirty. Kinda puts you of earthing here. read more

Good burgers, but we had climate control issues. It was absolutely freezing in the corner of the restaurant we were eating. It happened to be it during the coldest time of the year. we'll take the food to go next time. read more

I promise to give 5 Guys another try, but after my first brush with the latest gourmet burger outlet to stake a claim in Mountain View, I was left feeling ambiguous about both the food and experience. Walking in the door, I was struck by two somewhat contradictory impressions: 1) I enjoyed how they integrated their storage of potato sacks and other bulk ingredients into the entryway's décor -- a fun and original concept. 2) But everything else about the place -- from the red and white tiles to the server's uniforms -- seemed to have been lifted wholesale from In-N-Out's familiar motif. Now, I don't own In-N-Out stock, so I don't have any skin in the game, but it struck me as being an unusual choice to so closely mimic the retro look of an iconic west coast hamburger chain -- especially here on the west coast. However, my attention quickly shifted to more important matters when I realized you could help yourself to free shelled peanuts while waiting for your order. My first impression ticked up a notch. Wait time was longer than McDonalds but shorter than In-N-Out, so it generally clocked in at a reasonable timeframe (again, noshing on the shelled peanuts kept me busy in the meantime). It seemed like an ecologically indifferent option to serve all orders in brown papers bags, even for diners that plan to eat in. But I'm not exactly a tree hugger, so the practice didn't tip the scales too much, though it does seem like unnecessary landfill fodder. When my burger arrived, and I began to negotiate the plain aluminum foil wrapper, it wasn't until my burger fell onto the tabletop that I realized I was holding it upside down. Since there are no markings on the foil packaging it wasn't clear which side was up. Okay, I'm embarrassed to admit in public that I ate the cheeseburger even though it touched the table. Believe me, I understood the possible hygienic consequences of my decision, but didn't want to wait any longer to eat, and salvaged the sandwich within the three-second rule. That's kosher, right? Like other reviewers here, I was pleasantly surprised to discover that the burger included two thick patties (not wafer-thin ones like Wendy's) that were well done (which I prefer). Taking advantage of 5 Guys' impressive range of toppings, I ordered mine with mustard, ketchup, grilled onions, and grilled mushrooms. The meat and grilled onions and mushrooms combined for a very nice, fresh tasting cheeseburger. This might sound odd, but my main gripe was the heaping amounts of condiments, which quickly began falling out of the burger and rendering the soft bun to a mushy consistency that became hard to hold onto. Sure, it's nice to get generous portions, but perhaps the buns would better hold together if they were toasted. (And if in fact they are already toasted, perhaps they need to stay in the toaster for an extra few seconds). The kicker for me was that I paid just short of $10 for a cheeseburger and a fountain drink. No fries. That seems overpriced to me, considering I can get an almost equivalent order (minus the grilled mushrooms, but equally fresh tasting and customizable, plus fries) from In-N-Out for dollars less. That's an inherent problem. As I wrote in the first sentence, I plan to give 5 Guys another try, and this time order some French fries to see if they nudge my opinion upward. But if my next experience is similar to the last one, I probably won't become a regular customer, even though it was a pretty darn good burger. read more

Good burger taste and they give a lot tasty fries even the small order feels a lot you will feel full after eating their fries they taste good even cold even through hot is butter read more

Great burgers and Fries. Better tasting and more meat on the patty than In and Out, more lettuce, tomato and lots of fries, for the price. Fast as In and Out There are all you can eat free peanuts. read more

Slow, overpriced for basically a fast food burger. Dry patties. If you are satisfied with well-done, thin patties, In-N-Out and The Habit both give more flavorful, juicier burgers for a lower price. read more

Weren't even making my order til I came back up to the counter and gave them my receipt. While on my lunch .

Uninterested staff that doesn't communicate with one another. Thanks for the cold food

We went to a 5 guys in So-Cal and was not impressed. Saw the one here and my husband wanted to give them another try and I am glad we did. I had just a regular burger and fries and my husband had the double bacon cheese burger. The burger was so thick it was hard to fit it all in with one bite. The meat was perfect, the bun soft, and thd lettuce tomato and all that stuff fresh. Between thd burger and fries, it's a big meal. The fries were freshly cut and made. I am not a big fan of those type if fries, but they were good. They also have one of those coke machines with all the flavor choices. I am glad we gave 5 guys another chance. read more

Better burgers than fast food, served up pretty quickly. They botched my fiancée's order, but it was minor. The cheese is that nasty American Cheese Food Product that you know you probably shouldn't eat. If they offered an alternative cheese, wow. The fries aren't special, and the fryer oil probably needed changing. The peanuts were a nice touch. read more

Best burgers hands down add some jalapeño peppers they are not from a ca but cut fresh and they are hot! And they play the best tunes while eating ! read more

This is the first time I've ever been to a five guys so if you are already a fan of the Five guys then my review probably won't change your mind. I ordered a cheeseburger with fries and was surprised when it came out to over $10. Seems high for fast food but I'll forgive for a killer burger. That's not what I got though. All of the burgers apparently come as doubles. The burger was pretty much flavorless and I didn't taste any seasoning. The plethora of available toppings (all free add ons) and plenty of mustard saved it. The fries were in a cup and dumped into the bag. Good fries but overall I couldn't help but feel disappointed in the food. Not poor, but there wasn't anything interesting going on with the meal at all. No desire to go back read more

Minus the palm trees on the tile, it looks a lot like In n Out inside, but the fries are a lot better, get the cajun salt. or whatever they call it, really good. A review on here complained about the soda machine-really? Food is good, I actually got a bacon cheese dog with grilled mushrooms, and was not disappointed. The free peanuts are also a nice touch, and this location has lots of indoor seating. My only complaint, and this is very, very minor, was no mustard next to the self-serve ketchup condiments. Seriously, the fries are awesome, I typically toss out about 1/4 of the fires I get at just about anywhere else, but I ate all of this and they didn't skimp on the amount either. I will definitely go back. read more

We find Five Guys to be uniformly tasty (especially the fries!) but this location really goes above and beyond by way of customer service. I have never felt so well taken care of in a fast food restaurant as I do here. read more

It is not the best burger I had for a long time at Five Guys.it is definitely greasy and cheesy. However, the fries are good.

I have never tried Five Guys Burger and heard that the food is greasy so I don't have the incentive to try anyway. After what happened to my friend this past Sat, I will NEVER try their food to boycott them. My friend's car got towed away after we parked there for only 15 mins! Maybe we should not have parked in their parking lot and walked away, but what if we decided to come back for their burgers?? The parking lot was not even full. I'm sure McDonalds and Burger King would not do the same. Five Guys Burgers SUCKS! read more

The food is good but the music is too loud and the AC makes the place too cold. Had lunch there the other day and a lot of people wanted to sit outside because of the noise and cold but there are only two tables. Turn down the music and turn down the AC and this place is 5 Stars. read more

Pros: Food is good, facility is clean, fun environment Cons: Location isn't the greatest, Space is limited (especially where yo pick up your order) read more

2nd chance . It's not terrible but not amazing.lower buns always soggy wet*barf*. $12.50 for double cheeseburger and small fries no drinks. think I'll stick to in n out half price and it's consistent taste.1 stars for the disgusting wet lower buns and it's the 2nd last time itll happen read more

Mediocre food not worth the money. Bad atmosphere with very noisy cleaning staff, dragging chairs on the hard floor making horrible noise. AVOID! read more

I am a big fan of 5 guys..great bunand burger and you pick what goes on it. This new location service ..getting the order..was a little slow..maybe since its new they are just working kinks out? Food is great..is it just me but are the burgers getting smaller..ie thinner and more $$$? read more

This place is amazing!! Nothing frozen, including their meat they use for their delicious burgers. The french fries are by far the greatest I've had. This particular location is the one I go to often. People are friendly and courteous. I prefer this place than any other burger joint, hands down! read more

We thought the hamburgers and fries were very good. On the other hand, they have no coffee and the drink machines we confusing. The decor seemed rather sterile. read more

The power went during our visit and the team at this five Guy's location was amazing. They offered fries and bottled water to all patrons at the establishment. Their first concern was for our safety and to ensure us that we would get our orders. They went above and beyond to make sure customers felt comfortable. Absolutely phenomenal. read more

I went today because of favorable press compared to In and Out Burger. First, the basic burger is a double burger...with cheese is $7.19. Yes, I can eat all that, but I would rather not. The taste was good. Fair enough though pricey. The staff was minimally attentive, yet the place was nearly empty at 2pm. I sat and ate and noticed that the floor and at least half the empty tables--and MOST of the tables were empty--were covered with debris from previous customers. The staff was just sorta hanging around chatting. Nobody was wiping tables or cleaning up the messes on the floor. Net: Good burger if overpriced. The place: below average in service and cleanliness. Not going back. I appreciate the In and Out menu, quality, and the attention to keeping the tables, booths and floor tidy. read more

We went to this location tonight and it was great. We were greeted when we arrived by the staff, had a great burger just the way we like it because it was made to our specifications, the fries were fresh and hot, the free nuts were very nice and kept us busy while we waited for our burgers. These burgers are the real deal so it does take a little extra time to make them. Not some precooked meat like other places. The staff asked us during the meal if everything was OK, and then we were thanked for coming when we left. The meat was tasty the tomato and lettuce was fresh. My husband is picky and it looks like they have worked out the bugs on this place from awhile ago. This is our go to place for a real burger and fries. Now we don't have to drive all the way to Five Guys in Sunnyvale. Enjoyed the music also. read more

Great burgers guys...though a little busy for Monday lunch.

I love five guys and the Mountain View location just lived up to my standards, once again! The food is consistently fresh and delicious, cooked to order, with any toppings you like, fresh or grilled! The price is very affordable and my kids love the burgers too! We'll be back many times to come! read more

Was there last night and was disgusted at how filthy thing have become. From the peanut shells all over the floor (way more than what's been exceptible), to the leak in the bathroom ceiling which itself looked like it hadn't been cleaned in days, to the counter where the food that is delivered when ready, which was nasty with food pieces and greasy grime. The tables were all dirty and needed to be cleaned and there was no one around doing any sort of cleaning. The one star is for the pleasant cashier and the other 2 preparing food. They seemed busy and unable to do the necessary maintainance needs. Where's the manager? You always see the Sunnyvale store clean. What's up with Mtn. View. read more

Very convenient to me off of El Camino in Mountain View. The parking is a little tough especially on the weekends. Inside it was super clean and the staff was very friendly. When you walk in there is a large menu that was very visable and convenient. I am kind of a pain in the ass because I ask for everything on my burger but the cashier was very patient and nice. It was very busy however I didn't wait long and it was ready before I knew it. One of the cooks that gave me my food asked if I needed help with bringing my food to my car.The trash recepticles were empty and clean which was surprising since it was so busy, and the ketchup and peanut area which are a mess at others places was neat here. I had the cheeseburgers with cajun style fries which I never do but was recommended to me was ok. The cheeseburger was great and super juicy like they normally are. However the cajun fries had way too much seasoning and would have been tolerable with less, but the burger was great. Price was also not bad at all, the norm at Five Guys. Would definitely recommend and would go back. read more

great burgers and hot dogs. not a fan of their fries though. they were a bit soft and i like my fries crispy like any other person. will be returning, just not gonna order fries. read more

Great burgers, and AMAZING service - these burger masters really take pride in their work!