I do not recommend this place i was charged 20.58$ for one meal. the hotdogs are mediocre the burgers need more flavor and the people who cook your food talk about you in Spanish. The cashier just looks at you in shame because she knows what's going on. I actually feel like throwing away my hotdog, I could have made a better meal. I only went here for my son because he loves french fries. But it looks like I will stick to In-N-Out Burger because their attitudes are better and the food is better also. read more

Five Guys - Looks like they use cheap ingredients, I don't feel like eating this hotdog. - Burgers Near Me - Pinole, California

If you're in Pinole, you'll have multiple burger options with In & Out, Habit, and Five Guys all within a few minutes drive. I came for lunch with my buddy for our bi-monthly burger run. It was actually his first time at Five Guys; I've been to the IAD, Dublin, and Pleasant Hill ones. The standard hamburger comes fully loaded and has two(!) patties. I got mine with A-1 steak sauce. Its about 50% higher in calories and price compared to say, In & Out's Double Double without cheese. It was juicy, but very messy. The Little Hamburger might be better for portion control. The regular Five-Guys fries were crispy and tasty - not overly seasoned like the Cajun fries. Although we enjoyed the burger, there were a few minor issues with this particular location: * The restroom had a toilet and a urinal, but no privacy stall so its sort of wasteful. Maybe they ran out of budget? The In & Out at least can accommodate more than one person. * The restaurant was not full and though it had the same red and white decor of In & Out, it does not have the same fun vibe. Guess we're spoiled by the exceptional service at In & Out where they hustle to clear tables for you. I think we'll stick to In & Out and Habit for our bimonthly burger runs. read more

Five Guys - Regular hamburger, fully loaded with A1 steak sauce. Similar calories as Double Double without cheese at In&Out. - Burgers Near Me - Pinole, California

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Enjoy the hamburgers from this place in Pinole. We also treat ourselves when traveling.

Burgers / hot dogs stack em condiment's - with a bag of a whole lotta smacking salty, hot fries. Def leopard blasting cheering on the heart attack after this greasy goodness! read more

Hadn't had five guys in a while so I thought i'd give it a try today. Ordered a little cheeseburger with a drink for $13... waist of money. The patty was unseasoned, the cheese wasn't melted and the bread wasn't toasted. It tasted like a cafeteria burger that you get in middle school. read more

First time at a Five Guys. It's okay, nothing amazing except they have a ton more toppings you can add on. Didn't like that everything is packed in a bag, like you're taking it to go. Fries scattered everywhere, bag soaking up the excess oil. Nope, not eating that in MY car. read more

Five Guys - Their basic burger. It could have been much better. - Burgers Near Me - Pinole, California

Horrible place over charging people, not following COVID guidelines and customer service was horrible read more

Five Guys - Overcharging customers - Burgers Near Me - Pinole, California

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This is the worst experience I've ever had at a five guys, first off all they have is regular sugar for their unsweetened tea (not good for a diabetic), so decided to get a ginger ale it was flat, and the bacon cheeseburger had No bacon on it (they did give me some bacon). The staff here was to busy talking to each other and goofing around they didn't even notice the high school kids stealing soda and making a mess all over the floor. Won't be coming back to this five guys again read more

Place is clean and kinda of reminds me of in in out however burger was good but to small for the price and way to expensive for a burger without fires or a drink and yes 4 dela for a order of fries total was 22 for 2 little cheeseburger and one order of fries and one drink I could of got a lot for at in in out for that much! Peanuts are complimentary and are good but the food is overpriced for me! Ohh and be sure to come before the high school gets it or you will be waiting along time! read more

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All I wanted was a regular hamburger with raw onions, fries and drink. When I got all the way home I received a hamburger with everything on it and grilled onions. Also I was number 10 and they called everybody else's numbers before mines. One of the workers seen me still waiting for my order and did ask what number do I have. Seconds later I received my order. read more

The guy taking my order didn't listen to anything I said. Kept asking me over and over what I said. Got my food and the lady giving my food asked if I wanted ketchup & I said yes. She gave me 2 packs... I'm like, can I please have more ketchup and gives me another 2?? Is ketchup not free with 2 burgers and fries? The fries tasted terrible, half cooked and like microwave fries. The cheese on the burger wasn't even melted, it was still cold and the burger was awful. Worst 5 guys I've been too. Take the time to go out of town to a different one. read more

I love this place & all of the staff are super! People writing reviews about less than perfect service during this Shelter in Place need to STEP OFF!!! Can you imagine serving burgers to fools who walk in with their mask hanging off their faces? These guys do it with a smile! At least I think so since they are wearing their masks properly! Anyway........enough about jacka$$es complaining about service at a time like this ...... the Cajun fries are so delicious. The burgers are always fresh & juicy & even the hot dog is yummy. This is the best burger spot around (sorry In & Out) We love this place & feel so lucky to have moved to Pinole so that we can enjoy our guilty pleasure as often as our waistlines allow. I want to personally thank the staff for being such a sweet light in an increasingly dark world. Don't let the haters get you down! We appreciate you so much & wish you good health always! read more

How someone make a bacon cheeseburger without the cheese nor the burger? This really happened to me tonight at Five Guys. On the order printout stapled to the bag, I see my order accurately listed as follows: Sandwich #1 BC Lettuce Tomato G Onion Shrooms Jala {{{{ Bacon }}}} Perhaps the burger builder is not understanding what "BC" means? Two important letters making up a crucial part of the Bacon Cheeseburger. Is no one getting burgers during his/her shift? While piecing together this mess of a burger, did this person not once question why someone would pay $8+ for just a couple short strips of bacon and handful of toppings? Of course, I only found out they messed up my order when I got home. I can't even call and complain because their phone is always busy for some reason. Feeling really hangry and gypped right now and this weak sandwich just ain't gonna cut it. read more

Five Guys - Burgers Near Me - Pinole, California

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I dunno... I remember the first time I tried 5 Guys. It was probably about 8 years ago at the Vacaville location. I remember really loving it. It was fresh and oh man, the free toppings!! Fast forward to present day. I haven't been in a while but my kiddo said she wanted to go for lunch. I asked if she was sure because I was reluctant. She insisted so we went. She ordered a little bacon burger with lettuce, ketchup and mustard. I got a bacon burger with grilled onions and mushrooms, lettuce and A1 sauce. My burger didn't have any flavor. Like it didn't seem seasoned. I didn't get a lot of bells and whistles in the burger so I could really taste the meat. And it tasted bland. I didn't finish my burger and neither did the kiddo. Maybe it was an off day, but it didn't do anything for me. As I was looking around the restaurant at the awards they've received over the years, I couldn't help but notice that the last awards were received about 8 years ago. I really hope they haven't allowed their quality to decline over the years....but it was an observation. I wish you the best 5 Guys...but I won't be returning read more

If I could give them zero stars I would!!!!!!!!!!!!! I went to five guys for my lunch meal, I order a burger and fries and a drink, to be honest the entire meal was very very pricy, and the taste was not there for that price and i know the marketing strategies they give you more fries to make it seem like it's worth it but com on we all know potato's are cheap and potatoes are not even crispy they look like the oil hasn't been changed in quite a while! So do not go here because they are going to scam you with potato's, they make it seem like it's worth it just because they don't measure your fries and they give you a whole bag full of fries so people get tricked and think that the meal was worth it because they give them a lot of Fries for the expensive meal and burger taste was not it! So if you're thinking of going to five guys because of hype that people give this place think about it hard and long! You have a wonderful day lol read more

I came today March 5, 2020 at around 12:30 pm (PT) to this location to get some five guys. I have not been to five guys before. This was my first time going to a five guys ( will be my last after today). I went into the fast food place and I asked the cashier if I could please see the size of the French fries so that I can make a decision. The cashier responded very rudely as if she had no interest in answering my question. I asked her twice if I could see the sizes because she did not show me the first time I asked. I think this is pretty reasonable considering it's my first time at this establishment AND I am paying with my money. I used to work in fast food service when I was in high school and I knew that as a customer service worker, you treat all guests well. You answer their questions and don't be rude to them if they ask simple questions as if how big the sizes of the fries were. I left the store after being treated so rudely by the cashier. As I said I was leaving to go get food somewhere else because the cashier did not answer my questions, the lady on the hamburger station in the back said very rudely and loudly "byeeeeeeeeeeeeee". I will be telling everyone else to not go to five guys or to this location because of the poor service I received. It's really sad how these workers don't seem to care about customer service especially in a time where unemployment is on the rise because of the covid-19 virus. It almost made me feel like she didn't care about the job and if she lost it. All you had to do was literally answer my question about the French fries so I can make my decision. Very rude and selfish and embarrassing. People at this time would love to have a job and not be unemployed. If you don't care about customer service, please don't work for customer service jobs. read more

We've Doordashed these burgers three times now. The many burger add ons are fantastic and mostly free. The burgers are delicious and arrive toasty warm. Piles of yummy fries. My personal favorite is the chocolate malt. It tastes like ice cream, not the lukewarm foam you get at most burger places. We are fans of this place. read more

I appreciate that this establishment is practicing social distancing and using gloves and face mask during this pandemic. Fast friendly service and still great food. read more

Five Guys - Burgers Near Me - Pinole, California

I am a fan of the Bacon Burger! Ordered the single patty burger w/everything but please hold the pickles! It was awesome...just like I would make at home! I would skip the fries though...ohh wait! They have Cajun....ok, then I wont give up yet. I will be back for some of that!! read more

Five Guys - Yuuuuum-O! - Burgers Near Me - Pinole, California

This location is consistently disappointing. Their fries are sub quality and if you order through Uber eats, they fail to fulfill your order. read more

We had very good luck with 5 guys. The one in Clayton/Concord is the best. We visited the one in Pinole and had the worst burger and service ever. We ordred 4 meals, 3 of which were wrong. Most of this was due to the person taking orders having to ask the people in the back what a lettuce wrap was. what was grilled onions ect. It took 15 minutes to get the order made, and another 45 minutes to get things returned and make roughly right. The fires were soggy and greasy. The burgers had to be opened up and have things like mayo and mustard put on them even on the re-order. I will never go this place again and ask that if your hungery go somewhere else. Not knocking 5 Guys, but do some check ups on your businesses. Only giving it a 2 because I got eat peanuts while waiting for orders to be re-done, otherwise -5. read more

I ate here last night and had the little bacon cheeseburger with mayo, lettuce, grilled onions, and mushrooms with a side of fries. About 3 hours after eating the burger, I started to have unbearable nausea, which progressed to relentless vomiting, stomach cramping, and diarrhea. I couldn't keep fluids down and was dizzy to the point of fainting even while sitting down. I ended up spending all night in the ER being medicated and re-hydrated via IV. I haven't been able to eat anything since. All of the symptoms I was experiencing-- and their timing-- matched up perfectly with Staphylococcal Aureus food poisoning. This kind of food poisoning results from mishandling of food (e.g. letting meat or dairy products sit out for too long at room temperature) and unsanitary habits by food handlers (e.g. someone sneezing on the food, handling the food when they didn't wash their hands after picking their nose, etc). Further, while heating the food to an appropriate temperature can kill the Staph bacteria, it does not kill the toxin produced, which is responsible for the food poisoning symptoms anyway. Five Guys was the only thing I ate in the past four days that had ingredients that pose a high food poisoning risk, and was the only time when I ate something different from my partner, who does not have any symptoms of food poisoning. I called the restaurant to let them know what had happened, and they seemed totally uninterested. The first person who answered the phone had only one thing to say, with a defensive tone: "Well then, how do you know it was from Five Guys?". She then passed the call on to a manager, who offered to refund me for the burger, but did not say that they would be looking further into their food handling practices or into whether other people who ate at Five Guys that night got sick. Their quality has seemed to steeply decline since they opened many years ago, and after this most recent incident I will never be eating at Five Guys again. I am also going to call the health department and inform them of what could become a food poisoning outbreak. read more

Fries not up to par. We came at 3pm, which may have been a bad idea, from the standpoint of getting fresh fries... but it shouldn't be. I am a BIG 5 guys fan.. both for their reliability and for their fries. Today's burger was okay, but the fries were over-cooked! What a bummer. read more

Great service, Delicious Burgers...I ordered a Triple bacon cheeseburger with grilled onions & raw onions with mayo & mustard w/ side order of little fries!!! Best burger spot in the area! read more

Five Guys - Burgers Near Me - Pinole, California

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Really no stars this was not good at all just pass by it. I went to five guys in Pleasanton and Pleasant Hill omg it was so good I had it two days in a roll both was great. So I come to this one and it's like it's not even the same food how bad it was the shake was just foam so nasty . They should just give up and close this location. It made me sick save yourself the time and just pass right by it. read more

I had their "Little Cheeseburger" which has only one patty for a little over 6 dollars. They always have mushrooms in the cheeseburger and they let you put whatever extras you want in your burger free of charge. That's nice. They really slather on the mayonnaise and ketchup. The burger was tasty and fresh but the fries were bland and soft. A very ugly facility with big black trash cans everywhere. Not a bad place if you want a burger and nothing fancy. read more

Five Guys has always been one of my favorite 'upscale fastfood burger joints' and I would not have moved to Pinole if not for this particular Five Guys (long story). It makes me sad that I can't rate it higher than three stars: Since moving here a year ago, I've visited this location about once a month. Depending on the visit and who is working, it can be a five star plus meal or it can be a frustrating 2 star burger. Sometimes I walk in and it's a really cool experience and other times I feel invisible trying to catch someone's eye. I order using the mobile app and while I appreciate that they don't start making fries until you get here (to keep them fresh and hot), it doesn't work if the burger sits on the counter while I try to flag someone down to let them know I have arrived. More than once my burger was cold by the time my fries were ready. It's also expensive. The local indy place does a combo for ~$10 while my order for fries/cheeseburger tops out at nearly $15, sans drink. I'm okay paying extra but not when it isn't consistently amazing and sadly that's what this Five Guys is all about. read more

This is by far the worst experience I've ever had at five guys. We walked in and some lady started yelling and asking how many patties we wanted and was rolling her eyes before we even got to look over the menu. Once we sat down we heard her cussing and complaining. We felt super rushed and almost didn't even eat here. Once I got my grilled cheese it wasn't even melted. Just a hamburger bun and two pieces of cold cheese. ZERO STARS read more

I like five guys generally. I was a little off put by the young cashier muttering "F***!" When I walked through the door. I thought it might have been me, but then again who wants to deal with customers anyway!? Anyhow, Standard burg here. It's delicious! You almost can't mess up a burger with this many options. This location is tucked into a strip mall in Pinole so it's a good location to stop in transit if you want a Burger, and you feel like it HAS TO BE A FIVE GUYS BURGER OR YOU'LL GO INSANE!! I drove by The Habit coincidentally afterward and there was 10x the patronage in house... sooo maybe there next time. Again, I LIKE 5 GUYS! read more

I don't get the hype. Simple menu of burgers, hot dogs, but no milk shakes. Overpriced considering In-N-Out is an exit away and easier to get in and out (heh) of - the parking lot here is horrid. Lots of staff who were just friendly enough, but seemed really unhappy for some reason. We thought our burgers were greasy, and they serve them in brown paper bags regardless of whether you dine in or take out. I had to create a dam out of the 50 napkins they gave us to catch the juices running out of the wrapped burger. The Cajun fries were not crispy, but had good flavor. Between the two of us, we had a little cheeseburger, regular cheeseburger, and little fries (no drink) for about $15. Again, I don't get the hype. Seems like the east coast version of in-n-out that had success there and is now trying to expand. I'll take the former over this place any day. read more

$14 for late lunch after gym. This branch (whose original was birthed in VA) was opened up earlier this year. They're now in 47!!!! states...and CN too! Little hamburger, little cheeseburger, reg Cajun fries, one coke zero. Meat n toppings are so very fresh. But the toasted bun, grill flavor on patty, n grill on the onions are more flavorful n more skillfully prepared at the place " down the road". Cajun fries are a def nice touch. Regardless, still very much enjoyed the messy burger. read more

Excellent customer service, food is fresh and fast restaurant is super clean the cleanest five guys I have visited, that's why I travel from Brentwood. read more

I was never a fan of Five Guys. In-n-Out is always our go to, but because this place is conveniently close to where I live, we figured we would try it out again just for the hell of it. HUGE MISTAKE EVER!! If you want to get food poisoning, throw up for 12 hours and feel like shit for 2 days, then this is the place for you. If not, please don't make the mistake of coming here. On top of this place giving me food poisoning, the staff is unprofessional. Never again.... That's what I get for not wanting to drive an extra 8 minutes to get to in-n-out. read more

First time trying it out and I have to say it was a bit more than I expected. The food is very tasty , I got little bacon burger which is basically a single patty burger, you can choose the toppings right off the bat which I found amusing. I got the Cajun fries, not too dry and not too soft but taste very industrial if you will, ranch definitely would've helped but this place sadly doesnt have any. The prices for the food are reasonable considering the quality of the food, drink prices are a bit too high but in this day and age with our economy I guess it justifies it. The customer service was welcoming and warming , I was helped by Marisa who was very nice and didn't mind explaining the things on the menu I didnt quite understand, appreciate it alot ! Good place to stop for lunch or bring the family for a quick meal . read more

My lucky night - got Cajun fries & a drink- on the house ‼ Robert is great: helpful, friendly & generous - offered us all free drinks because they were short handed & orders were backed up ‼ We all appreciate your goodwill gesture, Robert‼thanx again read more

Five Guys - Large Cajun fry, extra spicy - Burgers Near Me - Pinole, California

Seriously? 28 minutes to make a burger and fries? Ordered at 6:47, received my order at 7:15! AND it was dead (less than 6 people in the whole-restaurant)! Unreal. read more

The cook forgot bacon in my burger, and I had already eaten 3/4 of it. They offered to make me a new burger, or bacon on the side. Because I was nearly full and not greedy, I took the bacon on the side. They served me about 4 strips in a foil boat. Good guy 5 Guys. read more

The new staff is so loving and nice! Even brought out fresh new crayons. The food taste like it's made with love again

I'm sad to say I'm not really feeling Five Guys Burgers. - meat quality not great. - bun is a soft sesame bun - double cheese burger was ~$7.50 - toppings were very fresh and crispy - burger was creamy, in a good way - staff was friendly If you're in the area and craving a burger, you wont be totally let down by Five Guys, but you likely won't leave stoked. read more

Five Guys - Burgers Near Me - Pinole, California

I haven't been here since a couple weeks after they had their grand opening. I have visited this chain restaurant in San Jose and had a better burger. Their burgers are messy and they fall apart. It needs to be neater and well stacked like in & out. The bread gets soaked with grease that is deteriorates in your hands while eatig your burger. Even though this burger joint is walking distance. I would rather drive to in & out and wait in line. read more