This place is the worse franchise of them all. The so called called manager Theodore Also called "JR" is so crude and immature. They provide no customer service at all ...they all are very dismissive and act we as customers are causing an annoyance by ordering food. They need more than feedback , they should actually not be allowed to work there it only reflects a bad representation on this particular franchise. read more

I wish I had read the reviews of this location prior to eating there. We ordered little bacon cheeseburgers. The bbq sauce was left off. We do not have bbq sauce at home, nor ketchup, so the dry burgers were unpalatable. They don't have an option in the app for extra on any of the toppings anymore. I ordered onions and counted 6 onion diced squares on my burger/in the wrapper. If they had put more onions, the sauce-less burger would've had some flavor. The fries were soggy and the Cajun fries were not spicy. The regular and Cajun fries did not taste like they had salt to us. We had to put the fries in the air fryer when we got home to make them less soggy. By that time, our burgers were cold. We ordered large fries to enjoy leftovers, but threw away the Cajun fries bcs they lacked flavor. They may have had paprika, but we're missing salt and cayenne or whatever spice they normally use. They were generous with the fries servings, but that was unappreciated bcs they didn't have flavor. Both fries needed salt as well. The person whom prepared our food was in a hurry to leave (either to break or home) and he did not focus on preparing our food properly. For $32 I expect a better tasting meal. We did not drive back once we got home bcs it was the beginning of rush hour and the shopping center was getting busy with kids out of school. Plus, we were tired and very hungry from skipping lunch. The one in Morgan Hill is great. It is worth the drive for the difference in quality. I've never had this kind of experience at a Five Guys before. This was our first time eating at this location, which happens to be right near our home. read more

Five Guys - Receipt clearly shows BBQ sauce on burgers - Burgers Near Me - San Jose, California

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Consistently good burgers & amazing fries. I like that there are two options for fries, regular or Cajun. I occasionally forget that the "little" burger is a single patty vs. two patties. There are many condiment options. This is one of the few locations that serves milkshakes. The service is pretty fast at this location. read more

Ok - I love five guys. But I've had it with this location constantly getting orders wrong. Just went in to get 1 burger for my son. It was busy, but shouldn't matter. Waited normal time. Order was completely wrong. Like WAAAY wrong. Went back to service counter and told them. The server apologised and gave request to cooks. They then ignored the reorder. I watched fir 10 min and nothing. So I complained to the cashier. Instead of moving my request to the front of prep line they put in like a new order. It shouldn't take 50 min for a burger. Like I said not first time here, lost a customer. read more

We always use the app to order, and now have our preferences as favorites in the reorder section. They have great burgers, I always get the grilled onions and sautéed mushrooms, so good. But I also really love the fries, they are the best anywhere!. A regular size gives 3 of us enough to share. We go most weekends so they know my name on the order, so nice. read more

Five guys, Burgers and Fries, I love the fries here more than the burgers. The burgers aren't very memorable for me each time I come, but the fries are bomb and it's the first thing I think of when this place comes up. The second thing that comes to find is the free peanuts! Buckets of peanuts available for your snacking pleasures. I've only been to the curtner location so I wanted to check this one out since it's closer to me. I walked in and the customer service, like usual, is amazing! I have yet to try their milkshakes everyone talks about, so I def have to pass by soon. BURGERS 3/5: the little bacon burger with grilled onions, mushrooms, etc is usually what I opt for. The meat is always cooked perfectly, but other than that, nothing too special. CAJUN FRIES 4/5: YESSSSS perfect little thangs. Sometimes if I'm craving that cajun stuff, I'll pass by just to grab some fries. They give you so much that a regular size is enough and it usually overfills and falls out of the cup and into your bag. They're are crisp on the outside and mushy inside. The only downside is that sometimes it's inconsistent and sometimes there will be a lot of seasoning and other times barely any. Other than that, these are great. OH DID I MENTION THEY HAVE A MALT VINEGAR. IT TASTES AMAZEBALLS WHEN U DIP YOUR FRIES IN IT. I didn't understand when my friends told me, but then I tried it and now I crave it. read more

Five Guys - little bacon burger - Burgers Near Me - San Jose, California

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Yesterday was my first visit to this Five Guys, and I really adored the location. Upon entering, the restaurant is on a sidewalk strip with outdoor seating, making it comfortable and convenient to enjoy the recent sunshine the Bay Area has to offer! It was conveniently located near the AT&T Retailer where I had gone prior to accompany my sister with a phone upgrade, and even MOD Pizza where I was going to grab a bite after! My sister had a craving for a cheeseburger and I wanted to get a Malt shake at Five Guys for myself after sampling hers from an earlier trip. The line was considerably long, and it was a busy hour during the late afternoon (around 3ish?), but the team kept the line moving and brought orders out pretty timely. The scent of fresh cheese and french fries filled the dining hall lobby, and my sister and I grabbed our malt shakes and her cheeseburger before we rushed back to the car. As we began leaving the parking lot on our way back home (about a 20-30min drive) I noticed my Malt shake had no crunch to it- and was a bit thin in means of a shake. The last malt I had from Five Guys was more crunchy and thick, and I had figured it was from the lunch rush. I asked my sister for a sip of hers, and it was much thicker with more crunch, which I wasn't expecting. As good as the shake was, I wished they'd make them equal or in the same fashion. It felt as though mine was the end or leftovers from the taste and how the ratio in mixture was pretty off. Although the french fries were delicious, I'll have to visit them again on another day I'm in SJ. I trust that it could've easily been the day rush, but I'll have to return for comparison! read more

Five Guys - Their whipped cream was to the brim! I absolutely loved that - Burgers Near Me - San Jose, California

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Five Guys Burgers' success eludes me. think their dry burgers are horrible. best part of the experience here is the peanuts. eats: kosher hot dog (4.19) -dog sliced, grilled, onions, mustard added -juicy, no crunch ala caspar's -pricey? take outs: -friendly staff, -food not as bad as Mcd, not much of a difference except for price. read more

The latest food craze... hamburgers! Yet another burger joint. I find Five Guys a good comparison to In-N-Out. A simple menu (add hot dogs & veggie option) with a single or double burger, good fries, milk shakes. Five Guys adds the enjoyable free peanuts into the mix. Another plus is the large variety of drink options available from their nifty touch-screen drink dispensers. Despite the complaints of dry tasteless burgers, I liked them. I understand the criticism, but I found their steamy fluffy-bun burgers good for what they are. I do like In-N-Outs burgers a little better though, and they are cheaper (& smaller.) Cheaper, that's the big drawback of Five Guys to me, you get a burger and fries, and you get a bill too large for fast food. I also find the menu strange, the regular burger is actually a double burger, if you want a single patty "regular" burger, you have to order a "little" burger. It makes no sense to me outside of marketing. When you order the large fries, you're given a tall but narrow cup to hold them, which you may find disappointing considering you paid 5 bucks for it. Lo-and-behold the Five Guy's gimmick -- your cup overfloweth into the paper bag with a cornucopia of loose fries. So now you have a grease-soaked bag full of fries instead of a normal container. Again I see no logic outside of marketing.. you're fooled into thinking you're getting gluttonous extra fries because I guess they just really like you. I would say the innovation of Five Guys is that they've figured out how to get you to pay more for fast food. I liked Five Guys burgers and fries, the fries in particular were fairly good, but I think they should price closer to McDonalds. My niece gave her burger 5 stars. read more

Yummm great burgers with bacooooon, something in n out doesn't offer. The staff here is really nice and the service is fast. Free, yes free peanuts available while you wait. The fries are crunchy yet soft in the inside. I highly recommend the Cajun fries, perfect seasoning for the fries to go along with the juice burger. I have yet to try the hot dogs but the variety of toppings here cannot be beat. read more

I have always come to joint bec I love their burgers but today 3/4/23 was gloomy and cold so I decided to use DoorDash. Order came but I was not happy. I ordered Oreo shake and bacon cheese dog and small fries. The one I was not happy abt was the shake was wrong. I got a vanilla shake. I was so looking forward to my shake especially. So I decided to go out and drive to them to tell them I did door dash and I had wrong shake and this was close to 6pm The girl didn't even say sorry or showed emphaty and just went ahead and got me the correct shake. After that I told her that since I came All the way out now my food is cold and asked if I can get a new one and the girl just flatly told me they can't do that. Another girl came and said I have to deal with door dash and I was explaining to her again my ordeal. So I asked how could the dasher grabbed the wrong order and the girl that got my correct shake just started reasoning like they just place the orders on counter and dasher grabs it. But accdng to dasher when I mssged him before I went to the store , he said it was handed to him by a staff. The girl that changed my shake was unprofessional and was even smiling when the other girl told me to stop talking. I was very calmly talking to them and I felt humiliated when all the staff was looking at me. I felt crying when I walked out the store. I felt like no one helped Me nicely. I'm not ever going back to this place again ever And this is my 1st time Making a review. I never do this. But today I'm just so emotional. I talked to them nicely so Before I left I told the girl that did my shake that next time she Shld be nice and don't give attitude. She was even smiling. read more

This place is going down hill fast!! Ordered 5 burgers and EVERY SINGLE one was made incorrectly! Not to mention raw tomatoes and burned up fries! read more

Five Guys - Burned shriveled fries! - Burgers Near Me - San Jose, California

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lol you call those fries? more like barely cooked potatoes...very saddening.. they didn't put bbq sauce in my burger, which was pretty dry and my wife ordered a bacon cheeseburger, but they didn't put any bacon the in-n-out line is ridiculously long, but i'd rather enjoy my meal more at least i could order ahead, which was nice read more

This location has milkshakes! The milkshakes are super thick and very delicious. I love coming to Five Guys for their burgers and fries. Its great that customers can customize their order with different toppings and sauces. Their fries are really good, too. An order of large fries should be shared among 2 people, since the portion is huge. I recently found out that you can ask for 'Cajun seasoning' on the fries. I tried the Cajun seasoning and it was a bit too spicy for me, so I prefer their regular fries. Overall, I'm glad there is another 5 Guys location. This one is located in the Target plaza. read more

I don't know what possessed me to come to Five Guys tonight...the fact that it just opened...or just the draw of the full moon. Let's just say it was the moon. So I went in for dinner a little late so it wasn't hopping but there were a couple diners. The restaurant was neat and clean. (It probably helps that it's brand new!) The staff was very friendly and helpful. I just had a little cheeseburger and fries. The burger was very good-there is something about that cheese that I just love! My one complaint is that the grilled mushrooms and onions were too greasy. The fries were very fresh to the point where you can really taste the potatoes! And perfectly salted. Oh and my cup of fries was overflowing! Normally that would make me ecstatic...but...Ironically, today was the day I started using My Fitness Pal again...oh yeah...you can see where this is going...as delicious as the meal was and the extra fries...I am looking at my entry for today in regret...please don't judge me...I already am enough for the both of us... ;) read more

Five Guys - Burgers Near Me - San Jose, California

If you guys, think that pitting only one burger instead of two ordered is a good idea you wrong. I ordered two cheeseburgers and two fries using Uber eat. But I received only one cheeseburger, so our dinner for two was spoiled. Seems like not a big deal to not receive the food, but when you hungry you have an opposite option. read more

Good fresh cut fries, and generous portions. It's a good burger too. I really love that they have milkshakes now. I had a most delicious coffee flavored one. They are a bit pricey though, especially in comparison to say "In & Out." But they do provide a good, quality product and service. read more

Everyon that was working on 3/27 from 3:45-4:10pm WERE GREAT!!! Called in to order & the girl who took our order was super nice! & when I went to go pick up the food she was super friendly & so up beat! The guy who gave me my food was also equally as amazing!! I hope the management team shows you guys all the appreciation bc your staff rocks! Our burgers were 4/5 just some minor kinks but it's not that big of a deal. My milkshake was the bomb! Thanks for the experience & happy tummies!!! read more

Order to day for the family lunch at. Brokaw rd five guys. We ordered 8 burger 2 large frys and a hotdog Togo all sound good when we start to enjoy our meal we pull out everything to eat and so disappointed put out the dry they were over cooked the worst thing to eat is anything over cooked specially fry. who every was I. Charge of cooking the frys need re training. I am sure no one likes over cooked food. Pretty sad lunch. Not sure I'll go back . Bummer. read more

Five Guys - Burgers Near Me - San Jose, California

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If you have been to one Five Guys, you've been to them all. Classic five guys. Hit's the spot if you are feeling for a burger. This location doesn't do anything special. Overall: Will return if in the area. read more

Good service, pretty good cust service, very clean, excellent food! Would definitely recommend.

Currently at this five guys . I understand pre-closing but you close at 10 and its 8:30. They are currently cleaning the vents while cooking food so if you ordered from her dont be surprised if theres dirt on your food. Theyre are so backed up bc they decided to start closing at 8:30 . Whatever crew is working right now is doing a half assed job read more

I would give them zero stars if I could. Me and my family always love going to five guys but this location was not nearly as good at the location we always go to in Sunnyvale. We were sitting down and eating when I looked in my burger and found a hair in it!!!! We informed them that I found a hair in my food and the manager seemed like she didn't know what to do. We said we wanted a refund and they gave us our money back. After they gave us the money back they started giggling, and thought it was funny. I was very mad but we just cleaned up our table and left. We weren't even done with our food, we just lost our appetite. We will never go to that location again, and always look in your food!! read more

Food always cold and sloppy. This was my sons $6 burger.Patty half the usual size. I don't think I will be going there anymore. Not first time food was prepared poorly. read more

Five Guys - Look at my sons $6 burger - Burgers Near Me - San Jose, California

I've tried 5 Guys for a second time. Once again, not a very good burger. Classic example of how marketing sells their products. Took a few bites, had to throw it away. read more

I'm giving you guys 5 stars because the burgers are good and I love the fries but what's with the cup of salt!!! The fries are very good but you can't enjoy them with all that salt!! Maybe give a free water to stop the dehydration from all the salt lol. read more

Speaking from experience in culinary school and the cook industry this has been one of the worst burgers I've had in a while, bun was smashed in meat was dry, cheese wasn't melted, and the bacon was over cooked. And to mention the little lettuce bits to top it off actually kinda made me laugh a little for the such poor construction of this burger. On the other hand nice fries and a lot of read more

I love Five Guys but this location was a let down. The burgers were extremely dry and shy of toppings. No extra fries in my bag of fries... Drive a little further to Curtner where they do it right. read more

One of the worst five guys I've been to. They forgot one of my orders and the burger I got was cold. Won't be returning here.

I can always count on a great burger and fries when I stop into Five Guys for a quick bite. My usual is the little cheeseburger with lettuce, tomato, onion (I like them raw) and mayo followed with a side of fries. Burgers are always cooked fresh and the fries are cut fresh at the store. read more

I'll start with the positive: I love their fries, they are excellent, second behind Happy Hound. And the reason I give them 2 stars: Greasy take out- not only is the bag clear From grease when I take out from here, the hamburger buns are like wet, greasy sponges when you unwrap the burger at home. If I could have the buns wrapped separate and put it together myself at home It would probably be an incredible burger, but it is a greasy mess. Also... What fast food chain doesn't take atm payments? I have to show my ID to make a purchase with my card. WTF is that? Do you need a Carbon Copy of my card as well? Why does their POS require me to hand my card to a cashier with dirty hands? Has the owner of 5 guys never been to any other retail establishment in the past 5 years? read more

My first trying five guys. The taste of their burgers was so bad that I couldn't finish it. The fries was not crispy and it was greasy. Probably this was my first and last time buying from them. read more

A burger is a burger is a burger. I don't get it - Five Guys burgers are no different from other places' burgers. The employees in this location were pleasant. The peanuts are supposed to give Five Guys an edge over other burger joints, but these were stale. read more

The best burgers, generous portions, clean shop, nice staff, and good prices. Definitely recommend to everyone to try Five Guys on Cottle Road. I also need to add that their service is very fast. We were actually waiting in the line at Mod Pizza ( the next door) but they are always slow and we gave up after five minuets standing in the line there. We headed to Five Guys and never regret! Will definitely go back! read more

Order #18. Say whaaaaaaat!!!! Let's go Peyton Manning! Let's go BRONCOS!!!! Anyway, I ordered a bacon cheeseburger (single patty) with grilled onions, mushrooms, grilled jalapeño peppers. On top of that, I had to order a milkshake. I love the milkshakes especially you get to choose your add-ins for no additional charge. The shakes are $4.99!!! Oh well!! So I was craving a mixture of vanilla, chocolate and banana. Yummmmmmy!!!! read more

Five Guys - Order #18!!! Let's go Manning!!! - Burgers Near Me - San Jose, California

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The cook on Sunday night at 7:30 pm forgot to cook my food all the way. It was still red to pink inside. This is the first time this happened at this place. The problem is they are alway training new kids how to be short order cooks on my dime. read more

Food is good and staff always friendly but please maybe prepare the fries and shakes as soon as order comes in not when person arrives . During normal times that works but during Covid . Thank you every one there working so hard read more

Place needs to be cleaned. Tables and floor are all dirty.. poor management. Customer service is just ok. They take too long prepping food. read more

Last visit could have been better. They made a few mistakes on our order and they were so busy we just kinda sucked it up and dealt with it. Will return update if I have a better experience the next time around. read more

It's been awhile since I wrote a review due to what's been going on. I am in San Jose for a family emergency and I decided get my father some takeout. I have been to five guys several times and I thought it was time to write a review. My father and I both had the little cheeseburger which Were very good. We both split a large fries which were awesome. My father had a chocolate milkshake which he really enjoyed. I had a sip and it was pretty darn good. Due to the coronavirus, we had to do take out. I usually eat in because I have found that if you take a burger to go... the bun gets soggy. Well... I really could not do that. I was surprised the bun held up. Enough of that... back to the service. The staff were extremely nice and courteous. My food was ready on time due to I ordered the food from the five guys app! Made it easy. I know the staff is under pressure and risking their health due the virus and I wanted to say they were awesome. I really appreciated their service. I tip my hat to the managers and staff. They all deserve a round of applause. I will definitely come back to five guys on Cottle road. Highly recommend. Oh.. there is plenty of parking in back of the restaurant. read more